# BeaverCheck Audit Report — https://www.segment.com **Date:** April 7, 2026 **URL:** https://www.segment.com **Overall Grade:** C (70/100) **Report:** https://beavercheck.com/results/eec7c164-6808-4c4c-197f-f6c5a4fac0e9 ## Top Findings 1. **[CRITICAL]** Content-Security-Policy header is missing — Security > Security Headers 2. **[CRITICAL]** HSTS header is missing — Security > Security Headers 3. **[CRITICAL]** No Content-Security-Policy header found — Security > Content Security Policy 4. **[CRITICAL]** 1 image(s) missing alt attribute — Accessibility > Alt Text Quality 5. **[CRITICAL]** Soft 404: server returns HTTP 200 for non-existent pages — Accessibility > 404 Error Page --- ## Lighthouse Scores | Category | Score | |----------|-------| | Performance | 18 | | Accessibility | 88 | | Best Practices | 73 | | SEO | 100 | --- ## Security ### Security Headers (F — 10/100) *2 of 10 headers properly configured* - **[CRITICAL]** HSTS header is missing — Strict-Transport-Security forces browsers to use HTTPS, preventing downgrade attacks. Add the header with a max-age of at least 1 year. - **[WARNING]** X-Content-Type-Options header is missing — This header prevents MIME-type sniffing, which can lead to XSS attacks. Set it to 'nosniff'. - **[WARNING]** X-Frame-Options header is missing — This header prevents clickjacking by controlling who can embed your page in a frame. Set it to DENY or SAMEORIGIN. - **[WARNING]** Referrer-Policy header is missing — Controls how much referrer information is sent with requests. Set to 'strict-origin-when-cross-origin' or stricter. - **[WARNING]** Permissions-Policy header is missing — Controls which browser features (camera, microphone, geolocation) are allowed. Set it to restrict unused features. - **[CRITICAL]** Content-Security-Policy header is missing — CSP is the most important header for preventing XSS attacks. See the CSP section for detailed analysis. - **[WARNING]** Cross-Origin-Opener-Policy header is missing — COOP isolates your browsing context, preventing cross-origin side-channel attacks. Set to 'same-origin'. - **[WARNING]** Cross-Origin-Embedder-Policy header is missing — COEP prevents loading cross-origin resources without explicit permission. Required for SharedArrayBuffer and high-resolution timers. - **[PASS]** X-Powered-By header is not present - **[PASS]** Server header is present without version info ### Content Security Policy (F — 0/100) *No enforcing CSP policy found* - **[CRITICAL]** No Content-Security-Policy header found — CSP is the most effective defense against XSS attacks. Add a Content-Security-Policy header to restrict resource loading. ### TLS & Certificates (A+ — 100/100) *TLS 1.3, 7 checks passed* - **[PASS]** TLS 1.3 is used - **[PASS]** Strong cipher suite is used - **[INFO]** HTTP/2 is not negotiated — HTTP/2 provides multiplexing and header compression for better performance. - **[PASS]** Certificate is valid (expires in 191 days) - **[PASS]** Certificate chain has 3 certificates - **[PASS]** Certificate uses modern signature algorithm - **[PASS]** Certificate covers 4 domain(s) - **[PASS]** Certificate is issued by a trusted CA ### Cookie Security (A+ — 100/100) *No cookies set — no cookie security risks* - **[PASS]** No cookies set — no cookie security risks --- ## Advanced Security ### Subresource Integrity (F — 20/100) *0 of 20 external resources have SRI* - **[WARNING]** External script from www.googletagmanager.com lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. - **[WARNING]** External script from bat.bing.com lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. - **[WARNING]** External script from snap.licdn.com lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. - **[WARNING]** External script from www.googletagmanager.com lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. - **[WARNING]** External script from connect.facebook.net lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. - **[WARNING]** External script from connect.facebook.net lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. - **[WARNING]** External script from cdn.segment.com lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. - **[WARNING]** External script from www.googletagmanager.com lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. - **[WARNING]** External script from rum.hlx.page lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. - **[WARNING]** External script from consent.trustarc.com lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. - **[WARNING]** External script from assets.adobedtm.com lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. - **[WARNING]** External script from consent.trustarc.com lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. - **[WARNING]** External script from consent.trustarc.com lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. - **[WARNING]** External script from consent.trustarc.com lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. - **[WARNING]** External script from obseu.powerrobotflower.com lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. - **[WARNING]** External script from s.yimg.jp lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. - **[WARNING]** External script from bat.bing.com lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. - **[WARNING]** External script from assets.adobedtm.com lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. - **[WARNING]** External script from euob.powerrobotflower.com lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. - **[WARNING]** External script from jscloud.net lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. ### JS Library Vulnerabilities (A+ — 100/100) *No known vulnerabilities* - **[PASS]** No known JavaScript library vulnerabilities detected ### Information Leakage (A+ — 100/100) *No exposures* - **[PASS]** security.txt is present — good practice - **[PASS]** No sensitive files exposed ### Email Security (F — 30/100) *No DMARC* - **[WARNING]** No DMARC record found — Without DMARC, email receivers have no policy for handling authentication failures. ### Permissions-Policy (D — 40/100) *No header set* - **[WARNING]** No Permissions-Policy header — Consider adding a Permissions-Policy header to restrict browser feature access from embedded content. ### CORS Configuration (B — 80/100) *No CORS headers* - **[PASS]** No CORS headers present — secure default --- ## Performance ### Page Weight Budget (F — 3/100) *3.8 MB transferred, 117 requests* - **[WARNING]** Page weighs 6.6 MB (3.8 MB transferred) - **[WARNING]** JavaScript is 1.7 MB — consider code splitting or lazy loading — Large JavaScript bundles delay interactivity. Split code by route or defer non-critical scripts. - **[INFO]** CSS is 691 KB — consider purging unused styles — Remove unused CSS rules with tools like PurgeCSS to reduce stylesheet size. - **[INFO]** Fonts are 339 KB — consider subsetting or using system fonts — Subset fonts to include only used characters, or switch to system font stacks. - **[WARNING]** 117 HTTP requests — consider bundling or reducing — Each request adds latency. Bundle small files, use sprites, or eliminate unnecessary requests. - **[INFO]** Estimated 0.80 g CO2 per page load ### Third-Party Impact (D — 50/100) *100% third-party, 0 ms blocking* - **[WARNING]** Third-party code accounts for 100% of page weight (3.8 MiB of 3.8 MiB) - **[PASS]** Third-party blocking time is low (0 ms) ### Text Compression (A+ — 100/100) *All text resources are compressed* - **[PASS]** All text resources are compressed ### Image Optimization (C — 60/100) *22 images, 0 KB saveable* - **[WARNING]** https://www.twilio.com/content/dam/segment/global/... is missing width/height — may cause layout shift — Set explicit width and height to prevent CLS. - **[WARNING]** https://www.twilio.com/content/dam/segment/global/... is missing width/height — may cause layout shift — Set explicit width and height to prevent CLS. - **[WARNING]** https://www.twilio.com/content/dam/segment/global/... is missing width/height — may cause layout shift — Set explicit width and height to prevent CLS. - **[WARNING]** https://consent.trustarc.com/asset/twilio2.png is missing width/height — may cause layout shift — Set explicit width and height to prevent CLS. ### JS Execution Cost (F — 20/100) *5800ms total JS execution* - **[WARNING]** https://www.twilio.com/en-us/segment: 1583ms CPU time - **[WARNING]** https://www.googletagmanager.com/gtm.js?id=GTM-5JL...: 1024ms CPU time - **[WARNING]** Unattributable: 943ms CPU time - **[WARNING]** https://euob.powerrobotflower.com/sxp/i/40532d5df9...: 500ms CPU time - **[WARNING]** https://obseu.powerrobotflower.com/ct?id=25118&url...: 343ms CPU time - **[WARNING]** Third-party scripts: 5800ms (100% of total) ### Font Loading (A+ — 100/100) *7 fonts (339 KB)* - **[INFO]** 7 font(s) use font-display: swap (FOUT risk but functional) ### JS Bundles (F — 20/100) *50 scripts, 801 KB unused* - **[WARNING]** https://www.twilio.com/etc.clientlibs/twilio-found...: 184 KB unused (89%) — Consider code splitting or tree shaking to reduce unused code. - **[WARNING]** https://www.twilio.com/etc.clientlibs/twilio-found...: 178 KB unused (77%) — Consider code splitting or tree shaking to reduce unused code. - **[WARNING]** https://www.twilio.com/etc.clientlibs/twilio-com/c...: 88 KB unused (71%) — Consider code splitting or tree shaking to reduce unused code. - **[WARNING]** https://www.twilio.com/etc.clientlibs/twilio-found...: 81 KB unused (65%) — Consider code splitting or tree shaking to reduce unused code. - **[WARNING]** https://www.googletagmanager.com/gtm.js?id=GTM-5JL...: 71 KB unused (36%) — Consider code splitting or tree shaking to reduce unused code. - **[INFO]** Total unused JavaScript: 801 KB ### Resource Caching (A+ — 100/100) *All resources properly cached* - **[PASS]** No caching issues found ### Critical Rendering Path (A+ — 100/100) *No render-blocking resources* - **[PASS]** No render-blocking resources detected ### Resource Hints (A+ — 100/100) *1 hints, 0 missing preconnects* - **[PASS]** Page uses 1 resource hint(s) ### Render-Blocking Resources (A+ — 100/100) *No render-blocking resources detected* - **[PASS]** No render-blocking resources detected in ### Third-Party Resources (A+ — 100/100) *No third-party resources detected* --- ## Content Quality ### Links (B — 85/100) *110 links checked, 72 healthy, 1 broken* - **[WARNING]** 72 of 110 links are healthy - **[INFO]** Long redirect chain: https://www.segment.com/content/twilio-com/glob... (3 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us (3 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/customer-engageme... (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/products/connections (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/products/connecti... (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/customer-data-pla... (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/pricing/customer-... (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/products (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/press (4 hops) - **[CRITICAL]** Broken link: https://investors.twilio.com/ — Found in . Get "https://investors.twilio.com/": context deadline exceeded - **[INFO]** Long redirect chain: https://www.segment.com/en-us/legal/tos (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/legal/privacy (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/security (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/company (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/cpaas (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/ai (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/events (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/help/sales (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/pricing (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/why-twilio (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/products/engage (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/products/email-api (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/user-authenticati... (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/messaging/channel... (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/voice (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/products/beta (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/partners/saas (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/use-cases/custome... (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/use-cases/segment... (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/flex/use-cases/co... (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/solutions/text-ma... (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/use-cases/custome... (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/use-cases/ivr (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/use-cases/fraud-p... (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/use-cases/mass-te... (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/resource-center/b... (4 hops) - **[INFO]** Long redirect chain: https://www.segment.com/en-us/catalog (4 hops) - **[INFO]** Long redirect chain: https://www.googleadservices.com/pagead/convers... (3 hops) ### Mixed Content (A+ — 100/100) *No mixed content detected — all resources use HTTPS.* - **[PASS]** No mixed content detected — all resources use HTTPS ### Open Graph (A+ — 100/100) *Open Graph tags are well configured for social sharing.* ### Structured Data (C — 40/100) *No structured data (JSON-LD) found.* - **[INFO]** No structured data (JSON-LD) found — Adding structured data helps search engines understand your content and can enable rich results. --- ## Infrastructure ### DNS Records (A — 90/100) *3 A records, 117 ms lookup* - **[PASS]** Resolves to 3 IPv4 address(es) - **[INFO]** No IPv6 (AAAA) records - **[WARNING]** CNAME record at zone apex — A CNAME at the zone apex can break MX and NS records. Use ALIAS/ANAME or A records instead. - **[PASS]** 4 nameserver(s) configured - **[PASS]** 1 mail exchanger(s) configured - **[INFO]** CAA records not checked — CAA record lookup requires a specialized DNS resolver. This check will be available in a future update. - **[PASS]** SPF record present in TXT - **[PASS]** DNS resolution time: 117 ms ### Redirect Chain (D — 50/100) *2 redirect(s), 1216 ms total* - **[WARNING]** 2 redirects before reaching final URL — Each redirect adds latency. Try to minimize the chain to 1 hop. - **[INFO]** WWW normalization redirect - **[INFO]** Uses 302 (temporary) redirect — If permanent, use 301 instead. - **[WARNING]** Redirect overhead: 1216 ms total - **[INFO]** Cross-domain redirect detected ### IPv6 Readiness (C — 60/100) *No IPv6 support* - **[INFO]** No IPv6 (AAAA) records found — IPv6 support is increasingly important for global accessibility. About 40% of internet users have IPv6 connectivity. ### Crawlability (A+ — 100/100) *robots.txt present, sitemap with 4 URLs* - **[PASS]** robots.txt is present - **[PASS]** sitemap.xml is present - **[PASS]** sitemap.xml is valid XML - **[PASS]** sitemap.xml contains 4 entries - **[PASS]** Sitemap index with 4 child sitemaps - **[PASS]** robots.txt references sitemap ### URL Variants (A+ — 100/100) *www/non-www, trailing slash, HTTP→HTTPS* - **[PASS]** www/non-www redirect configured correctly (preferred: www) - **[PASS]** HTTP correctly 301-redirects to HTTPS ### Domain Intelligence (A — 90/100) *segment.com — via MarkMonitor Inc., 28 years, 1 months old, hosted on AWS* - **[WARNING]** Domain expires in 88 days — Consider enabling auto-renewal to prevent accidental expiration. - **[INFO]** DNSSEC is not enabled — DNSSEC protects against DNS spoofing attacks. While not required, enabling DNSSEC adds an additional layer of security. Contact your DNS provider to enable it. - **[PASS]** Registrar: MarkMonitor Inc. - **[PASS]** Hosting: AWS --- ## Compliance ### WCAG Compliance (A+ — 100/100) *No testable criteria* ### Cookie Consent & Privacy (B — 80/100) *TrustArc detected* - **[WARNING]** No privacy policy link detected — A privacy policy page is recommended for transparency and may be legally required. - **[INFO]** No terms of service link detected - **[PASS]** Consent banner detected (TrustArc) - **[INFO]** This is an automated check, not legal advice — BeaverCheck detects technical indicators of consent management. This does not constitute a legal compliance assessment. Consult a privacy professional for GDPR/CCPA compliance. ### Language & i18n (A — 90/100) *Lang attribute present* - **[PASS]** attribute is present - **[PASS]** value is valid - **[INFO]** No Content-Language HTTP header - **[INFO]** Language signals are inconsistent — The attribute and Content-Language header should agree. ### Readability & Typography (A+ — 100/100) *Font sizes and tap targets checked* ### Viewport Configuration (A+ — 100/100) *Viewport properly configured* - **[PASS]** Viewport meta tag is present - **[PASS]** width=device-width is set - **[PASS]** User zooming is allowed ### Third-Party Trackers (D — 40/100) *11 trackers detected* - **[INFO]** 11 third-party trackers detected — Found 7 analytics, 2 advertising, 0 marketing, 2 tag manager trackers. - **[WARNING]** 2 advertising/retargeting trackers detected — Advertising trackers collect user data for ad targeting. Under GDPR, these typically require explicit consent. - **[WARNING]** Trackers detected but no cookie policy found — This page loads 11 trackers but no cookie policy was detected. GDPR requires disclosure when using tracking cookies. - **[WARNING]** Trackers detected but no privacy policy found — Most data protection regulations require a privacy policy when collecting user data via trackers. --- ## Legal ### Legal Page Ecosystem (C — 55/100) *2 of 7 expected legal pages detected* - **[PASS]** Privacy Policy detected — Found at /en-us/legal/privacy. - **[PASS]** Terms of Service detected — Found at /en-us/legal/tos. - **[INFO]** Cookie Policy not detected — No link matching common Cookie Policy URL patterns or link text was found. Most websites are expected to have a Cookie Policy, especially those collecting user data. - **[INFO]** Accessibility Statement not detected — No link matching common Accessibility Statement URL patterns or link text was found. Most websites are expected to have a Accessibility Statement, especially those collecting user data. - **[INFO]** DMCA / Copyright Notice not detected — No link matching common DMCA / Copyright Notice URL patterns or link text was found. Most websites are expected to have a DMCA / Copyright Notice, especially those collecting user data. - **[INFO]** Refund / Returns Policy not detected — No link matching common Refund / Returns Policy URL patterns or link text was found. Most websites are expected to have a Refund / Returns Policy, especially those collecting user data. - **[INFO]** Acceptable Use Policy not detected — No link matching common Acceptable Use Policy URL patterns or link text was found. Most websites are expected to have a Acceptable Use Policy, especially those collecting user data. ### Copyright Notice (A+ — 100/100) *© 2026 Twilio Inc* - **[PASS]** Copyright notice is up to date — Copyright notice is up to date: © 2026 Twilio Inc - **[PASS]** Copyright holder: Twilio Inc ### Regulatory Indicators *1 regulatory indicator(s) detected* - **[INFO]** This is a technical scan, not a legal assessment — BeaverCheck detects technical indicators that may suggest regulatory relevance. This is not a compliance audit and should not be relied upon for legal decisions. Consult qualified legal counsel for compliance assessments. - **[INFO]** GDPR indicators detected (strong confidence) — Indicators suggesting GDPR may be relevant: Consent management platform detected: trustarc.com; Privacy policy page found. EU General Data Protection Regulation — governs collection and processing of personal data of EU residents. ### Third-Party Data Sharing *5 third-party service(s) detected* - **[INFO]** Data inventory for transparency purposes — This inventory identifies third-party services that receive data from your site visitors. Under regulations like GDPR (Article 30), maintaining records of data processing activities is commonly considered a best practice. This automated scan provides a starting point — it may not capture all data flows. - **[INFO]** 5 third-party services across 3 categories — 5 third-party services detected across 3 categories: Analytics (2), Tag Management (1), Advertising (2). Each of these services receives some user data from your site visitors. - **[INFO]** Google Analytics (Analytics) — Detected via script URL. Typically collects: Page views, User behavior, Demographics, Device info, IP address. Privacy policy: https://policies.google.com/privacy. Data Processing Agreement available. - **[INFO]** Google Tag Manager (Tag Management) — Detected via script URL. Typically collects: Orchestrates other tracking scripts, Page views. Privacy policy: https://policies.google.com/privacy. Data Processing Agreement available. - **[INFO]** Facebook Pixel (Advertising) — Detected via script URL. Typically collects: Page views, Conversions, User behavior, Ad targeting. Privacy policy: https://www.facebook.com/privacy/policy. Data Processing Agreement available. - **[INFO]** Segment (Analytics) — Detected via script URL. Typically collects: User events, Identity resolution, Data routing. Privacy policy: https://segment.com/legal/privacy/. Data Processing Agreement available. - **[INFO]** LinkedIn Insight (Advertising) — Detected via script URL. Typically collects: Page views, Conversions, Ad targeting, Professional demographics. Privacy policy: https://www.linkedin.com/legal/privacy-policy. Data Processing Agreement available. ### Compliance Badges (B — 70/100) *1 compliance badge(s) detected* - **[PASS]** TRUSTe / TrustArc badge detected — Found via body text: 'truste'. Note: the presence of a badge does not verify the certification is current or valid. --- ## Availability ### CDN & Delivery (D — 50/100) *No CDN detected* - **[WARNING]** No CDN detected — A CDN can significantly improve load times for users around the world by caching content at edge nodes closer to them. ### HTTP Caching (F — 30/100) *No cache headers* - **[WARNING]** No Cache-Control header found — Browsers will use heuristic caching, which can be unpredictable. Set explicit cache headers. ### Transport Security (B — 75/100) *HTTP/3, HSTS, and TLS version analysis* - **[INFO]** HTTP/3 (QUIC) not advertised — HTTP/3 eliminates head-of-line blocking. If your CDN supports it, consider enabling it. - **[WARNING]** Missing Strict-Transport-Security header — HSTS tells browsers to only use HTTPS, preventing SSL stripping attacks. - **[PASS]** TLS 1.3 in use (fastest handshake, 1-RTT) --- ## Accessibility ### Landmark Structure (B — 75/100) *4 landmarks* - **[PASS]**
landmark present - **[WARNING]** No