# BeaverCheck Audit Report — https://osticket.com **Date:** April 22, 2026 **URL:** https://osticket.com **Overall Grade:** C (73/100) **Report:** https://beavercheck.com/results/fbc84b79-592b-4e96-8c3c-8e2f06a158cb ## Top Findings 1. **[CRITICAL]** Cookie 'PHPSESSID' is missing the Secure flag — Security > Cookie Security 2. **[CRITICAL]** 1 control(s) without accessible label — Accessibility > Form Accessibility 3. **[CRITICAL]** 1 image(s) missing alt attribute — Accessibility > Alt Text Quality 4. **[CRITICAL]** 7 link(s) with no accessible text — Accessibility > Link & Button Quality 5. **[WARNING]** 107 HTTP requests — consider bundling or reducing — Performance > Page Weight Budget --- ## Lighthouse Scores | Category | Score | |----------|-------| | Performance | 26 | | Accessibility | 82 | | Best Practices | 88 | | SEO | 75 | --- ## Security ### Security Headers (C — 60/100) *5 of 10 headers properly configured* - **[PASS]** Strict-Transport-Security is properly configured - **[PASS]** X-Content-Type-Options is properly configured - **[PASS]** X-Frame-Options is properly configured - **[WARNING]** Referrer-Policy header is missing — Controls how much referrer information is sent with requests. Set to 'strict-origin-when-cross-origin' or stricter. - **[WARNING]** Permissions-Policy header is missing — Controls which browser features (camera, microphone, geolocation) are allowed. Set it to restrict unused features. - **[PASS]** Content-Security-Policy is present - **[WARNING]** Cross-Origin-Opener-Policy header is missing — COOP isolates your browsing context, preventing cross-origin side-channel attacks. Set to 'same-origin'. - **[WARNING]** Cross-Origin-Embedder-Policy header is missing — COEP prevents loading cross-origin resources without explicit permission. Required for SharedArrayBuffer and high-resolution timers. - **[PASS]** X-Powered-By header is not present - **[WARNING]** Server header reveals version information — The Server header discloses the software version, aiding attackers in targeting known vulnerabilities. Remove the version number. ### Content Security Policy (B — 70/100) *2 of 10 CSP checks passed* - **[INFO]** Raw CSP policy - **[WARNING]** default-src directive is missing — default-src provides a fallback for other directives. Set it to restrict default resource loading. - **[INFO]** No script-src or default-src to check for 'unsafe-inline' - **[INFO]** No script-src or default-src to check for 'unsafe-eval' - **[INFO]** No script-src or default-src to check for wildcard - **[PASS]** object-src falls back to default-src - **[WARNING]** base-uri directive is missing — Without base-uri, attackers can inject a tag to hijack relative URLs. Set it to 'self' or 'none'. - **[PASS]** frame-ancestors directive is set - **[WARNING]** form-action directive is missing — form-action restricts where forms can submit data, preventing form hijacking. - **[INFO]** upgrade-insecure-requests is not set — This directive upgrades HTTP resources to HTTPS automatically, preventing mixed content. ### TLS & Certificates (A+ — 100/100) *TLS 1.2, 7 checks passed* - **[PASS]** TLS 1.2 is used - **[INFO]** TLS 1.3 is not negotiated — TLS 1.3 offers improved performance and security. Consider enabling it. - **[PASS]** Strong cipher suite is used - **[INFO]** HTTP/2 is not negotiated — HTTP/2 provides multiplexing and header compression for better performance. - **[PASS]** Certificate is valid (expires in 47 days) - **[PASS]** Certificate chain has 2 certificates - **[PASS]** Certificate uses modern signature algorithm - **[PASS]** Certificate covers 2 domain(s) - **[PASS]** Certificate is issued by a trusted CA ### Cookie Security (B — 75/100) *1 cookies analyzed, 0 checks passed* - **[CRITICAL]** Cookie 'PHPSESSID' is missing the Secure flag — Without the Secure flag, this cookie can be sent over unencrypted HTTP, exposing it to interception. - **[WARNING]** Cookie 'PHPSESSID' is missing the HttpOnly flag — Without HttpOnly, this cookie can be accessed by JavaScript, making it vulnerable to XSS-based theft. - **[WARNING]** Cookie 'PHPSESSID' has no SameSite attribute — Without an explicit SameSite attribute, browser default behavior varies. Set SameSite=Lax or Strict. --- ## Advanced Security ### Subresource Integrity (D — 40/100) *1 of 7 external resources have SRI* - **[PASS]** script from www.gstatic.com has SRI protection - **[WARNING]** External script from www.google-analytics.com lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. - **[WARNING]** External link from fonts.googleapis.com lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. - **[WARNING]** External link from fonts.googleapis.com lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. - **[WARNING]** External link from fonts.googleapis.com lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. - **[WARNING]** External link from fonts.googleapis.com lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. - **[WARNING]** External script from www.google.com lacks integrity attribute — Without SRI, if this CDN is compromised, attackers could inject malicious code. ### JS Library Vulnerabilities (A+ — 100/100) *No known vulnerabilities* - **[PASS]** No known JavaScript library vulnerabilities detected ### Information Leakage (A+ — 100/100) *No exposures* - **[INFO]** No security.txt found — Consider adding a security.txt at /.well-known/security.txt. - **[PASS]** No sensitive files exposed ### Email Security (D — 50/100) *DMARC: none* - **[WARNING]** DMARC policy is none — monitoring only — This only monitors, it doesn't block spoofed emails. Change to p=quarantine or p=reject. ### Permissions-Policy (D — 40/100) *No header set* - **[WARNING]** No Permissions-Policy header — Consider adding a Permissions-Policy header to restrict browser feature access from embedded content. ### CORS Configuration (B — 80/100) *No CORS headers* - **[PASS]** No CORS headers present — secure default --- ## Performance ### Page Weight Budget (F — 5/100) *3.7 MB transferred, 107 requests* - **[WARNING]** Page weighs 10.5 MB (3.7 MB transferred) - **[WARNING]** JavaScript is 1.8 MB — consider code splitting or lazy loading — Large JavaScript bundles delay interactivity. Split code by route or defer non-critical scripts. - **[WARNING]** Images are 1.1 MB — compress or use modern formats — Convert images to WebP/AVIF and resize to display dimensions to reduce transfer size. - **[INFO]** CSS is 487 KB — consider purging unused styles — Remove unused CSS rules with tools like PurgeCSS to reduce stylesheet size. - **[INFO]** Fonts are 301 KB — consider subsetting or using system fonts — Subset fonts to include only used characters, or switch to system font stacks. - **[WARNING]** 107 HTTP requests — consider bundling or reducing — Each request adds latency. Bundle small files, use sprites, or eliminate unnecessary requests. - **[INFO]** Estimated 0.78 g CO2 per page load ### Third-Party Impact (B — 70/100) *49% third-party, 0 ms blocking* - **[INFO]** Third-party code accounts for 49% of page weight (1.8 MiB of 3.7 MiB) - **[PASS]** Third-party blocking time is low (0 ms) ### Text Compression (A+ — 100/100) *All text resources are compressed* - **[PASS]** All text resources are compressed ### Image Optimization (C — 60/100) *17 images, 0 KB saveable* - **[WARNING]** https://osticket.com/wp-content/uploads/2026/03/Ba... is missing width/height — may cause layout shift — Set explicit width and height to prevent CLS. - **[WARNING]** https://osticket.com/wp-content/themes/seosight/sv... is missing width/height — may cause layout shift — Set explicit width and height to prevent CLS. - **[WARNING]** https://osticket.com/wp-content/themes/seosight/sv... is missing width/height — may cause layout shift — Set explicit width and height to prevent CLS. - **[WARNING]** https://osticket.com/wp-content/themes/seosight/sv... is missing width/height — may cause layout shift — Set explicit width and height to prevent CLS. - **[WARNING]** https://osticket.com/wp-content/uploads/2021/03/gi... is missing width/height — may cause layout shift — Set explicit width and height to prevent CLS. - **[WARNING]** https://osticket.com/wp-content/themes/seosight/sv... is missing width/height — may cause layout shift — Set explicit width and height to prevent CLS. ### JS Execution Cost (D — 40/100) *3317ms total JS execution* - **[WARNING]** https://www.gstatic.com/recaptcha/releases/gTpTIWh...: 1132ms CPU time - **[WARNING]** Unattributable: 754ms CPU time - **[WARNING]** https://osticket.com/: 648ms CPU time - **[WARNING]** https://osticket.com/wp-includes/js/jquery/jquery....: 339ms CPU time - **[WARNING]** https://osticket.com/wp-content/themes/seosight/js...: 293ms CPU time - **[WARNING]** Third-party scripts: 1987ms (60% of total) ### Font Loading (A+ — 100/100) *9 fonts (301 KB)* - **[INFO]** 9 font(s) use font-display: swap (FOUT risk but functional) ### JS Bundles (F — 20/100) *38 scripts, 564 KB unused* - **[WARNING]** https://www.gstatic.com/recaptcha/releases/gTpTIWh...: 157 KB unused (43%) — Consider code splitting or tree shaking to reduce unused code. - **[WARNING]** https://www.gstatic.com/recaptcha/releases/gTpTIWh...: 157 KB unused (43%) — Consider code splitting or tree shaking to reduce unused code. - **[WARNING]** https://www.gstatic.com/recaptcha/releases/gTpTIWh...: 157 KB unused (43%) — Consider code splitting or tree shaking to reduce unused code. - **[WARNING]** https://osticket.com/wp-content/themes/seosight-ch...: 60 KB unused (86%) — Consider code splitting or tree shaking to reduce unused code. - **[WARNING]** https://osticket.com/wp-content/themes/seosight/js...: 34 KB unused (72%) — Consider code splitting or tree shaking to reduce unused code. - **[INFO]** Total unused JavaScript: 564 KB ### Resource Caching (A+ — 100/100) *All resources properly cached* - **[PASS]** No caching issues found ### Critical Rendering Path (A+ — 100/100) *No render-blocking resources* - **[PASS]** No render-blocking resources detected ### Resource Hints (A+ — 100/100) *2 hints, 0 missing preconnects* - **[PASS]** Page uses 2 resource hint(s) ### Page Weight Inventory (F — 35/100) *107 resources · 3.7 MB · 564 KB savings available* - **[WARNING]** Page weight 2.7 MB over 1MB target - **[INFO]** ~564 KB of savings available - **[WARNING]** 37 third-party resources (49% of weight) - **[INFO]** 4 resources over 200KB ### Render-Blocking Resources (A+ — 100/100) *No render-blocking resources detected* - **[PASS]** No render-blocking resources detected in ### Third-Party Resources (A+ — 100/100) *No third-party resources detected* --- ## Content Quality ### Links (B — 80/100) *113 links checked, 109 healthy, 4 broken* - **[CRITICAL]** 109 of 113 links are healthy - **[WARNING]** Broken link: https://osticket.com/xmlrpc.php — Found in . Returns HTTP 404. - **[WARNING]** Broken link: https://fonts.googleapis.com — Found in . Returns HTTP 404. - **[WARNING]** Broken link: https://osticket.com/xmlrpc.php?rsd — Found in . Returns HTTP 404. - **[CRITICAL]** Broken link: https://enhancesoft.com/careers/ — Found in . Returns HTTP 404. ### Mixed Content (B — 80/100) *1 HTTP resource(s) loaded on HTTPS page* - **[CRITICAL]** HTTP link loaded on HTTPS page — Modern browsers block or warn about HTTP resources on HTTPS pages. Change the URL to use HTTPS. ### Open Graph (F — 0/100) *No Open Graph tags found — social sharing previews will be generic.* - **[WARNING]** No Open Graph meta tags found — Without og:title, og:description, and og:image, social media platforms will generate a generic preview when your page is shared. ### Structured Data (C — 40/100) *No structured data (JSON-LD) found.* - **[INFO]** No structured data (JSON-LD) found — Adding structured data helps search engines understand your content and can enable rich results. --- ## Infrastructure ### DNS Records (A+ — 95/100) *1 A records, 47 ms lookup* - **[PASS]** Resolves to 1 IPv4 address(es) - **[INFO]** Single A record — no DNS redundancy — Multiple A records provide failover if one server goes down. - **[INFO]** No IPv6 (AAAA) records - **[PASS]** 4 nameserver(s) configured - **[PASS]** 5 mail exchanger(s) configured - **[INFO]** CAA records not checked — CAA record lookup requires a specialized DNS resolver. This check will be available in a future update. - **[PASS]** SPF record present in TXT - **[PASS]** DNS resolution time: 47 ms ### Redirect Chain (A+ — 100/100) *No redirects — direct access* - **[PASS]** No redirects — direct access ### IPv6 Readiness (C — 60/100) *No IPv6 support* - **[INFO]** No IPv6 (AAAA) records found — IPv6 support is increasingly important for global accessibility. About 40% of internet users have IPv6 connectivity. ### Crawlability (A — 90/100) *no robots.txt, sitemap with 8 URLs* - **[INFO]** No robots.txt found — robots.txt is optional but recommended. It tells search engine crawlers which pages to index. - **[PASS]** sitemap.xml is present - **[PASS]** sitemap.xml is valid XML - **[PASS]** sitemap.xml contains 8 entries - **[PASS]** Sitemap index with 8 child sitemaps ### URL Variants (A+ — 100/100) *www/non-www, trailing slash, HTTP→HTTPS* - **[PASS]** www/non-www redirect configured correctly (preferred: non-www) - **[PASS]** HTTP correctly 301-redirects to HTTPS ### Domain Intelligence (A+ — 100/100) *osticket.com — via GoDaddy.com, LLC, 23 years, 2 months old, hosted on Akamai* - **[PASS]** Domain registered until Jun 22, 2028 (2 years, 2 months remaining) - **[INFO]** DNSSEC is not enabled — DNSSEC protects against DNS spoofing attacks. While not required, enabling DNSSEC adds an additional layer of security. Contact your DNS provider to enable it. - **[PASS]** Registrar: GoDaddy.com, LLC - **[WARNING]** Registrar lock is NOT enabled — The domain can be transferred without an unlock step. Enable registrar lock (clientTransferProhibited) in your registrar's control panel to protect against unauthorized or accidental transfers. - **[PASS]** Hosting: Akamai --- ## Compliance ### WCAG Compliance (A+ — 100/100) *No testable criteria* ### Cookie Consent & Privacy (B — 80/100) *No consent signals detected* - **[WARNING]** No privacy policy link detected — A privacy policy page is recommended for transparency and may be legally required. - **[INFO]** No terms of service link detected - **[INFO]** No cookie consent banner detected - **[PASS]** 1 cookie(s) set on initial load (functional) - **[INFO]** This is an automated check, not legal advice — BeaverCheck detects technical indicators of consent management. This does not constitute a legal compliance assessment. Consult a privacy professional for GDPR/CCPA compliance. ### Language & i18n (A — 90/100) *Lang attribute present* - **[PASS]** attribute is present - **[PASS]** value is valid - **[INFO]** No Content-Language HTTP header - **[INFO]** Language signals are inconsistent — The attribute and Content-Language header should agree. ### Readability & Typography (A+ — 100/100) *Font sizes and tap targets checked* ### Viewport Configuration (A+ — 100/100) *Viewport properly configured* - **[PASS]** Viewport meta tag is present - **[PASS]** width=device-width is set - **[PASS]** User zooming is allowed ### Third-Party Trackers (C — 55/100) *2 trackers detected* - **[INFO]** 2 third-party trackers detected — Found 1 analytics, 0 advertising, 0 marketing, 1 tag manager trackers. - **[WARNING]** Trackers detected but no cookie policy found — This page loads 2 trackers but no cookie policy was detected. GDPR requires disclosure when using tracking cookies. - **[WARNING]** Trackers detected but no privacy policy found — Most data protection regulations require a privacy policy when collecting user data via trackers. ### Cookie & Tracker Inventory (A+ — 100/100) *1 cookies · 2 trackers · 0 pre-consent* - **[INFO]** 2 third-party tracker(s) detected on page --- ## Legal ### Legal Page Ecosystem (C — 55/100) *2 of 7 expected legal pages detected* - **[PASS]** Privacy Policy detected — Found at https://supportsystem.com/privacy/. - **[PASS]** Terms of Service detected — Found at https://supportsystem.com/terms/. - **[INFO]** Cookie Policy not detected — No link matching common Cookie Policy URL patterns or link text was found. Most websites are expected to have a Cookie Policy, especially those collecting user data. - **[INFO]** Accessibility Statement not detected — No link matching common Accessibility Statement URL patterns or link text was found. Most websites are expected to have a Accessibility Statement, especially those collecting user data. - **[INFO]** DMCA / Copyright Notice not detected — No link matching common DMCA / Copyright Notice URL patterns or link text was found. Most websites are expected to have a DMCA / Copyright Notice, especially those collecting user data. - **[INFO]** Refund / Returns Policy not detected — No link matching common Refund / Returns Policy URL patterns or link text was found. Most websites are expected to have a Refund / Returns Policy, especially those collecting user data. - **[INFO]** Acceptable Use Policy not detected — No link matching common Acceptable Use Policy URL patterns or link text was found. Most websites are expected to have a Acceptable Use Policy, especially those collecting user data. ### Copyright Notice (A+ — 100/100) *© 2026 osTicket* - **[PASS]** Copyright notice is up to date — Copyright notice is up to date: © 2026 osTicket - **[PASS]** Copyright holder: osTicket ### Regulatory Indicators *1 regulatory indicator(s) detected* - **[INFO]** This is a technical scan, not a legal assessment — BeaverCheck detects technical indicators that may suggest regulatory relevance. This is not a compliance audit and should not be relied upon for legal decisions. Consult qualified legal counsel for compliance assessments. - **[INFO]** GDPR indicators detected (moderate confidence) — Indicators suggesting GDPR may be relevant: Privacy policy page found. EU General Data Protection Regulation — governs collection and processing of personal data of EU residents. ### Third-Party Data Sharing *2 third-party service(s) detected* - **[INFO]** Data inventory for transparency purposes — This inventory identifies third-party services that receive data from your site visitors. Under regulations like GDPR (Article 30), maintaining records of data processing activities is commonly considered a best practice. This automated scan provides a starting point — it may not capture all data flows. - **[INFO]** 2 third-party services across 2 categories — 2 third-party services detected across 2 categories: Analytics (1), Security (1). Each of these services receives some user data from your site visitors. - **[INFO]** Google Analytics (Analytics) — Detected via script URL. Typically collects: Page views, User behavior, Demographics, Device info, IP address. Privacy policy: https://policies.google.com/privacy. Data Processing Agreement available. - **[INFO]** reCAPTCHA (Security) — Detected via script URL. Typically collects: Browser behavior, Device info, IP address. Privacy policy: https://policies.google.com/privacy. Data Processing Agreement available. ### Compliance Badges (B — 70/100) *1 compliance badge(s) detected* - **[PASS]** TRUSTe / TrustArc badge detected — Found via body text: 'truste'. Note: the presence of a badge does not verify the certification is current or valid. --- ## Availability ### CDN & Delivery (D — 50/100) *No CDN detected* - **[WARNING]** No CDN detected — A CDN can significantly improve load times for users around the world by caching content at edge nodes closer to them. ### HTTP Caching (D — 40/100) *no-store (uncacheable)* - **[INFO]** Cache-Control: no-store prevents all caching — Intentional for dynamic content, but increases server load for every page view. - **[INFO]** No ETag or Last-Modified header — Conditional requests (304 Not Modified) are not possible without validators. ### Transport Security (A — 90/100) *HTTP/3, HSTS, and TLS version analysis* - **[INFO]** HTTP/3 (QUIC) not advertised — HTTP/3 eliminates head-of-line blocking. If your CDN supports it, consider enabling it. - **[PASS]** HSTS enabled (includeSubDomains, preload) - **[PASS]** HSTS preload enabled --- ## Accessibility ### Landmark Structure (A+ — 100/100) *8 landmarks* - **[PASS]**
landmark present - **[PASS]** 1