C — https://www.zendesk.com | BeaverCheck Audit

Site Health

Score: 72 / 100

Based on 8 categories, 0 sections

How is this calculated?

The overall score is a weighted average of individual category scores. Categories with more impact on user experience and security carry more weight.

Performance 25%Security 25%Accessibility 15%SEO 10%Infrastructure 10%Compliance 8%Content 5%Sustainability 2%

Weights reflect general web best practices. Individual needs may differ.

Top Priorities (5)

'unsafe-eval' found in script source

Security › Content Security Policy

'unsafe-inline' found in script source

Security › Content Security Policy

Page weighs 19.5 MB (11.4 MB transferred)

Performance › Page Weight Budget

Wildcard '*' found in script source

Security › Content Security Policy

2 link(s) with no accessible text

Accessibility › Link & Button Quality

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Markdown

[![BeaverCheck](https://beavercheck.com/badge?url=https%3A%2F%2Fwww.zendesk.com)](https://beavercheck.com/results/a7e97359-b771-46b2-b9fe-6854c361e90c)

HTML

<a href="https://beavercheck.com/results/a7e97359-b771-46b2-b9fe-6854c361e90c"><img src="https://beavercheck.com/badge?url=https%3A%2F%2Fwww.zendesk.com" alt="BeaverCheck Score"></a>

Image URL

https://beavercheck.com/badge?url=https%3A%2F%2Fwww.zendesk.com

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Lighthouse Scores

Industry-standard audits powered by Google Lighthouse.

Performance

Accessibility

100

Best Practices

SEO

Core Web Vitals

Key metrics that affect user experience.

First Contentful Paint First Contentful Paint — how long until the browser renders the first piece of content. Under 1.8s is good.

2.79 s

Largest Contentful Paint Largest Contentful Paint — how long until the largest visible element loads. Under 2.5s is good.

15.72 s

Total Blocking Time Total Blocking Time — total time the main thread was blocked, preventing user input. Under 200ms is good.

9.07 s

Cumulative Layout Shift Cumulative Layout Shift — measures visual stability. How much the page layout shifts during loading. Under 0.1 is good.

0.010

Speed Index Speed Index — how quickly content is visually displayed during load. Under 3.4s is good.

7.37 s

Time to Interactive Time to Interactive — how long until the page is fully interactive and responds to user input. Under 3.8s is good.

30.86 s

Detailed Report

Audit breakdown by category with detailed findings.

Performance

Insights

Remove large, duplicate JavaScript modules from bundles to reduce unnecessary bytes consumed by network activity.

Polyfills and transforms enable older browsers to use new JavaScript features. However, many aren't necessary for modern browsers. Consider modifying your JavaScript build process to not transpile Baseline features, unless you know you must support older browsers. Learn why most sites can deploy ES6+ code without transpiling

3rd party code can significantly impact load performance. Reduce and defer loading of 3rd party code to prioritize your page's content.

A forced reflow occurs when JavaScript queries geometric properties (such as offsetWidth) after styles have been invalidated by a change to the DOM state. This can result in poor performance. Learn more about forced reflows and possible mitigations.

headings: [map[key:source label:Top function call valueType:source-location] map[granularity:1 key:reflowTime label:Total reflow time valueType:ms]]

items: [map[reflowTime:56.868 source:map[column:138040 line:1 type:source-location url:https://www.zendesk.com/web-assets/_next/static/chunks/framework-ea624fa794affdb6.js urlProvider:network]]]

headings: [map[key:source label:Source valueType:source-location] map[granularity:1 key:reflowTime label:Total reflow time valueType:ms]]

items: [map[reflowTime:56.624 source:map[column:44763 line:0 type:source-location url:https://www.zendesk.com/web-assets/_next/static/chunks/46066-7f3395c279a3d675.js urlProvider:network]] map[reflowTime:0.116 source:map[column:37619 line:0 type:source-location url:https://www.zendesk.com/web-assets/_next/static/chunks/33867-d671e257e94a1ae3.js urlProvider:network]] map[reflowTime:53.232 source:map[column:343 line:0 type:source-location url:https://www.zendesk.com/web-assets/_next/static/chunks/57650-f812a0a5e20289b1.js urlProvider:network]] map[reflowTime:4.593 source:map[type:text value:[unattributed]]]]

Each subpart has specific improvement strategies. Ideally, most of the LCP time should be spent on loading the resources, not within delays.

headings: [map[key:label label:Subpart valueType:text] map[key:duration label:Duration valueType:ms]]

items: [map[duration:41.991 label:Time to first byte subpart:timeToFirstByte] map[duration:34.203 label:Resource load delay subpart:resourceLoadDelay] map[duration:129.79 label:Resource load duration subpart:resourceLoadDuration] map[duration:2760.289 label:Element render delay subpart:elementRenderDelay]]

lhId: page-0-IMG

nodeLabel: div.sc-1b8fb5f9-1 > span.sc-fdfb305c-0 > span > img#image-c95008be0e

path: 1,HTML,1,BODY,0,DIV,0,DIV,5,MAIN,0,DIV,0,SECTION,0,DIV,1,DIV,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,4,DIV,0,SPAN,0,SPAN,1,IMG

selector: div.sc-1b8fb5f9-1 > span.sc-fdfb305c-0 > span > img#image-c95008be0e

snippet: <img alt="" data-aem-id="aem.components.Image" id="image-c95008be0e" fetchpriority="high" src="https://web-assets.zendesk.com/is/image/zendesk/Blockframe_Hero-1?fmt=webp…" decoding="async" data-nimg="intrinsic" style="position: absolute; inset: 0px; box-sizing: border-box;">

Optimize LCP by making the LCP image discoverable from the HTML immediately, and avoiding lazy-loading

lhId: page-0-IMG

nodeLabel: div.sc-1b8fb5f9-1 > span.sc-fdfb305c-0 > span > img#image-c95008be0e

path: 1,HTML,1,BODY,0,DIV,0,DIV,5,MAIN,0,DIV,0,SECTION,0,DIV,1,DIV,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,4,DIV,0,SPAN,0,SPAN,1,IMG

selector: div.sc-1b8fb5f9-1 > span.sc-fdfb305c-0 > span > img#image-c95008be0e

Avoid chaining critical requests by reducing the length of chains, reducing the download size of resources, or deferring the download of unnecessary resources to improve page load.

More than 4 preconnect connections were found. These should be used sparingly and only to the most important origins.

description: [preconnect](https://developer.chrome.com/docs/lighthouse/performance/uses-rel-preconnect/) hints help the browser establish a connection earlier in the page load, saving time when the first request for that origin is made. The following are the origins that the page preconnected to.

title: Preconnected origins

description: Add [preconnect](https://developer.chrome.com/docs/lighthouse/performance/uses-rel-preconnect/) hints to your most important origins, but try to use no more than 4.

title: Preconnect candidates

A long cache lifetime can speed up repeat visits to your page. Learn more about caching.

Request	Cache TTL	Transfer Size
cdn.cookielaw.org/scripttemplates/202603.1.0/otBannerSdk.js	86400.0 s	129.9 KiB
/logos/1e447844-d34d-46ef-a4c3-26895a2c6777/a506cb3b-d638...	86400.0 s	25.2 KiB
static.zdassets.com/z2-sunco-widget/z2-messaging-widget.js	300.0 s	5.6 KiB
/scripttemplates/otSDKStub.js?did=4952526b-ac3d-4b18-88eb...	86400.0 s	9.1 KiB
static.zdassets.com/ekr/snippet.js?key=7e7de6fa-f07e-4231-8f8d-454e095d1794	3600.0 s	4.4 KiB
cdn.cookielaw.org/logos/static/powered_by_logo.svg	86400.0 s	2.1 KiB
www.zendesk.com/scripts/adobe-websdk.js	0.0 ms	103 B

Reducing the download time of images can improve the perceived load time of the page and LCP. Learn more about optimizing image size

	URL	Resource Size	Est Savings
Ali Wong Award-winning comedian, writer, actress, director, and New York Times… `div.sc-26fd3343-1 > div > div > div.sc-21183849-9`	/images/p-home/relate2026/AliWong_Relate_2026_Countdown_P...	532.3 KiB	334.0 KiB
div.sc-1b8fb5f9-1 > span.sc-fdfb305c-0 > span > img#image-c95008be0e `div.sc-1b8fb5f9-1 > span.sc-fdfb305c-0 > span > img#image-c95008be0e`	/is/image/zendesk/Blockframe_Hero-1?fmt=webp-alpha&qlt=65...	64.5 KiB	56.9 KiB

These insights are also available in the Chrome DevTools Performance Panel - record a trace to view more detailed information.

Time to Interactive is the amount of time it takes for the page to become fully interactive. Learn more about the Time to Interactive metric.

TTI

The maximum potential First Input Delay that your users could experience is the duration of the longest task. Learn more about the Maximum Potential First Input Delay metric.

Diagnostics

Reduce unused JavaScript and defer loading scripts until they are required to decrease bytes consumed by network activity. Learn how to reduce unused JavaScript.

Estimated savings: 1.8 s 998.8 KiB

URL	Transfer Size	Est Savings
/assets/external/engines/hls_video.js@d8ce1c87dcf1b9a4d8e...	158.8 KiB	122.0 KiB
static.zdassets.com/web_widget/messenger/latest/web-widget-main-cf0e543.js	236.5 KiB	117.0 KiB
www.zendesk.com/web-assets/_next/static/chunks/fec483df-b3c5d29b019879f5.js	113.6 KiB	80.4 KiB
www.zendesk.com/web-assets/_next/static/chunks/42198-eb85e3bc1a71dd92.js	104.3 KiB	72.1 KiB
fast.wistia.com/assets/external/E-v1.js	161.5 KiB	69.8 KiB
cdn.cookielaw.org/scripttemplates/202603.1.0/otBannerSdk.js	129.7 KiB	68.1 KiB
www.googletagmanager.com/gtag/destination?id=DC-15086586&cx=c&gtm=4e6411	129.3 KiB	63.6 KiB
www.googletagmanager.com/gtag/js?id=G-FBP7C61M6Z&cx=c&gtm=4e6411	162.6 KiB	59.3 KiB
www.googletagmanager.com/gtag/js?id=AW-972607400&cx=c&gtm=4e6411	143.5 KiB	58.9 KiB
www.googletagmanager.com/gtm.js?id=GTM-Z4DV	188.8 KiB	54.6 KiB
www.zendesk.com/web-assets/_next/static/chunks/pages/_app-0fec37dc12cdc43c.js	95.5 KiB	51.2 KiB
www.zendesk.com/web-assets/_next/static/chunks/33208-1b6fe39579ee0eca.js	83.7 KiB	29.3 KiB
www.zendesk.com/web-assets/_next/static/chunks/59590-07ffa0128dab6bb8.js	37.5 KiB	29.2 KiB
/assets/external/popover.js@d8ce1c87dcf1b9a4d8e0c7f1f6f91...	41.7 KiB	29.0 KiB
fast.wistia.com/assets/external/captions.js	43.3 KiB	28.0 KiB
www.zendesk.com/web-assets/_next/static/chunks/83554-464cea388fbb89ee.js	32.7 KiB	22.9 KiB
www.zendesk.com/web-assets/_next/static/chunks/84969-0a44caa9a42547f4.js	34.7 KiB	22.3 KiB
browser.sentry-cdn.com/9.6.1/bundle.min.js	24.6 KiB	21.1 KiB

Consider reducing the time spent parsing, compiling, and executing JS. You may find delivering smaller JS payloads helps with this. Learn how to reduce Javascript execution time.

URL	Total CPU Time	Script Evaluation	Script Parse
www.zendesk.com/web-assets/_next/static/chunks/framework-ea624fa794affdb6.js	7.1 s	6.5 s	13 ms
www.zendesk.com/	5.0 s	71 ms	4.1 ms
Unattributable	2.7 s	509 ms	0.0 ms
fast.wistia.com/assets/external/E-v1.js	2.1 s	1.6 s	88 ms
www.zendesk.com/web-assets/_next/static/chunks/pages/_app-0fec37dc12cdc43c.js	1.4 s	434 ms	29 ms
www.zendesk.com/web-assets/_next/static/chunks/pages/index-b7925a08bc746b7e.js	844 ms	842 ms	1.3 ms
www.zendesk.com/web-assets/_next/static/chunks/33208-1b6fe39579ee0eca.js	827 ms	719 ms	31 ms
static.zdassets.com/web_widget/messenger/latest/web-widget-main-cf0e543.js	576 ms	495 ms	74 ms
www.googletagmanager.com/gtm.js?id=GTM-Z4DV	521 ms	445 ms	70 ms
www.googletagmanager.com/gtag/destination?id=DC-15086586&cx=c&gtm=4e6411	455 ms	417 ms	33 ms
cdn.cookielaw.org/scripttemplates/202603.1.0/otBannerSdk.js	350 ms	234 ms	51 ms
www.googletagmanager.com/gtag/js?id=G-FBP7C61M6Z&cx=c&gtm=4e6411	302 ms	243 ms	44 ms
www.zendesk.com/web-assets/_next/static/chunks/53766.65dfb96ea94064f7.js	299 ms	82 ms	2.6 ms
static.zdassets.com/web_widget/messenger/latest/web-widget-4256-cf0e543.js	251 ms	167 ms	6.5 ms
/web_widget/messenger/latest/web-widget-locales/messenger...	229 ms	190 ms	24 ms
www.googletagmanager.com/gtag/js?id=AW-972607400&cx=c&gtm=4e6411	228 ms	186 ms	39 ms
/assets/external/popover.js@d8ce1c87dcf1b9a4d8e0c7f1f6f91...	152 ms	121 ms	1.3 ms
www.zendesk.com/web-assets/_next/static/chunks/1649.26583f5279616d16.js	125 ms	123 ms	1.7 ms
fast.wistia.com/assets/external/captions.js	110 ms	84 ms	24 ms
www.zendesk.com/web-assets/_next/static/chunks/main-33379439199aa675.js	82 ms	69 ms	12 ms
static.zdassets.com/ekr/snippet.js?key=7e7de6fa-f07e-4231-8f8d-454e095d1794	65 ms	60 ms	1.3 ms
www.zendesk.com/web-assets/_next/static/chunks/25592-6ad934283f3fd32a.js	62 ms	34 ms	5.7 ms
www.zendesk.com/web-assets/_next/static/chunks/88edb295-df34cd96230667e0.js	57 ms	2.3 ms	13 ms

Consider reducing the time spent parsing, compiling and executing JS. You may find delivering smaller JS payloads helps with this. Learn how to minimize main-thread work

Category	Time Spent
Script Evaluation	13.9 s
Other	4.6 s
Style & Layout	3.6 s
Script Parsing & Compilation	907 ms
Rendering	663 ms
Garbage Collection	428 ms
Parse HTML & CSS	215 ms

Minifying CSS files can reduce network payload sizes. Learn how to minify CSS.

Estimated savings: 0.0 ms 5.0 KiB

URL	Transfer Size	Est Savings
@font-face { font-family: "Vanilla Sans"; … } …	52.3 KiB	5.0 KiB

Reduce unused rules from stylesheets and defer CSS not used for above-the-fold content to decrease bytes consumed by network activity. Learn how to reduce unused CSS.

Estimated savings: 0.0 ms 62.1 KiB

URL	Transfer Size	Est Savings
@font-face { font-family: "Vanilla Sans"; … } …	52.3 KiB	41.8 KiB
	22.6 KiB	20.3 KiB

Large network payloads cost users real money and are highly correlated with long load times. Learn how to reduce payload sizes.

URL	Transfer Size
/zendesk/pages/home/Video_ResolutionLearningLoop__en_us.mp4	7.4 MiB
/images/p-home/relate2026/AliWong_Relate_2026_Countdown_P...	533.5 KiB
unpkg.com/@rive-app/canvas-lite@2.35.0/rive.wasm	255.8 KiB
static.zdassets.com/web_widget/messenger/latest/web-widget-main-cf0e543.js	237.0 KiB
www.googletagmanager.com/gtm.js?id=GTM-Z4DV	189.2 KiB
www.googletagmanager.com/gtag/js?id=G-FBP7C61M6Z&cx=c&gtm=4e6411	162.7 KiB
fast.wistia.com/assets/external/E-v1.js	161.9 KiB
/assets/external/engines/hls_video.js@d8ce1c87dcf1b9a4d8e...	159.2 KiB
www.googletagmanager.com/gtag/js?id=AW-972607400&cx=c&gtm=4e6411	143.6 KiB
cdn.cookielaw.org/scripttemplates/202603.1.0/otBannerSdk.js	129.9 KiB

Set an explicit width and height on image elements to reduce layout shifts and improve CLS. Learn how to set image dimensions

	URL
Squarespace logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Squarespace_Default?$primary=%2311110D&...
Squarespace logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Squarespace_Default?$primary=%2311110D&...
Squarespace logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Squarespace_Default?$primary=%23fff&$se...
Squarespace logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Squarespace_Default?$primary=%23fff&$se...
Stanley Black & Decker logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/StanleyBlackDecker_Default?$primary=%23...
Stanley Black & Decker logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/StanleyBlackDecker_Default?$primary=%23...
Stanley Black & Decker logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/StanleyBlackDecker_Default?$primary=%23...
Stanley Black & Decker logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/StanleyBlackDecker_Default?$primary=%23...
GrubHub logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Grubhub_Default?$primary=%2311110D&$sec...
GrubHub logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Grubhub_Default?$primary=%2311110D&$sec...
GrubHub logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Grubhub_Default?$primary=%23fff&$second...
GrubHub logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Grubhub_Default?$primary=%23fff&$second...
Ingram Micro logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/IngramMicro_Default?$primary=%2311110D&...
Ingram Micro logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/IngramMicro_Default?$primary=%2311110D&...
Ingram Micro logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/IngramMicro_Default?$primary=%23fff&$se...
Ingram Micro logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/IngramMicro_Default?$primary=%23fff&$se...
Liberty logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Liberty_Default?$primary=%2311110D&$sec...
Liberty logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Liberty_Default?$primary=%2311110D&$sec...
Liberty logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Liberty_Default?$primary=%23fff&$second...
Liberty logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Liberty_Default?$primary=%23fff&$second...
Tesco logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Tesco_Default?$primary=%2311110D&$secon...
Tesco logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Tesco_Default?$primary=%2311110D&$secon...
Tesco logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Tesco_Default?$primary=%23fff&$secondar...
Tesco logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Tesco_Default?$primary=%23fff&$secondar...
Lush logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Lush_Default?$primary=%2311110D&$second...
Lush logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Lush_Default?$primary=%2311110D&$second...
Lush logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Lush_Default?$primary=%23fff&$secondary...
Lush logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Lush_Default?$primary=%23fff&$secondary...
Uber logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Uber_Default?$primary=%2311110D&$second...
Uber logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Uber_Default?$primary=%2311110D&$second...
Uber logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Uber_Default?$primary=%23fff&$secondary...
Uber logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Uber_Default?$primary=%23fff&$secondary...

More information about the performance of your application. These numbers don't directly affect the Performance score.

●Layout shift culprits

●Document request latency

●Optimize DOM size

●Font display

●Modern HTTP

●Render blocking requests

●Optimize viewport for mobile

●Minify JavaScript

●User Timing marks and measures 26 user timings

●Avoid long main-thread tasks 20 long tasks found

●Avoid non-composited animations 1 animated element found

●Page didn't prevent back/forward cache restoration

●Network Requests

●Network Round Trip Times 20 ms

●Server Backend Latencies 170 ms

●Tasks

●Diagnostics

●Metrics

●Screenshot Thumbnails

●Final Screenshot

●Script Treemap Data

●Resources Summary

●Avoid multiple page redirects

●Initial server response time was short Root document took 20 ms

●Avoid large layout shifts 11 layout shifts found

○INP breakdown

Accessibility

These checks highlight opportunities to improve the accessibility of your web app. Automatic detection can only detect a subset of issues and does not guarantee the accessibility of your web app, so manual testing is also encouraged.

Navigation

Properly ordered headings that do not skip levels convey the semantic structure of the page, making it easier to navigate and understand when using assistive technologies. Learn more about heading order.

Failing Elements
Products `div.StyledCol-sc-inuw62-0 > div.StyledAccordion-sc-niv9ic-0 > div.StyledSection-sc-v2t9bd-0 > div.StyledHeader-sc-2c6rbr-0`

These are opportunities to improve keyboard navigation in your application.

Best practices

Touch targets with sufficient size and spacing help users who may have difficulty targeting small controls to activate the targets. Learn more about touch targets.

Failing Elements
Testimonial 1 `div#quoteCarouselWrapper > div.sc-9cc5ddc5-2 > nav.sc-9cc5ddc5-4 > button.sc-9cc5ddc5-3`
Testimonial 2 `div#quoteCarouselWrapper > div.sc-9cc5ddc5-2 > nav.sc-9cc5ddc5-4 > button.sc-9cc5ddc5-3`
Testimonial 3 `div#quoteCarouselWrapper > div.sc-9cc5ddc5-2 > nav.sc-9cc5ddc5-4 > button.sc-9cc5ddc5-3`
Testimonial 4 `div#quoteCarouselWrapper > div.sc-9cc5ddc5-2 > nav.sc-9cc5ddc5-4 > button.sc-9cc5ddc5-3`
Pricing `div.StyledInnerPanel-sc-8nbueg-0 > div.LinkGroupstyle__LinkGroupRoot-sc-e6je4r-0 > div > a.StyledButton-sc-qe3ace-0`

These items highlight common accessibility best practices.

○Interactive controls are keyboard focusable

○Interactive elements indicate their purpose and state

○The page has a logical tab order

○Visual order on the page follows DOM order

○User focus is not accidentally trapped in a region

○The user's focus is directed to new content added to the page

○HTML5 landmark elements are used to improve navigation

○Offscreen content is hidden from assistive technology

○Custom controls have associated labels

○Custom controls have ARIA roles

●`[aria-*]` attributes match their roles

●`[aria-hidden="true"]` is not present on the document `<body>`

●`[role]`s have all required `[aria-*]` attributes

●`[role]` values are valid

●`[aria-*]` attributes have valid values

●`[aria-*]` attributes are valid and not misspelled

●Buttons have an accessible name

●Image elements have `[alt]` attributes

●Form elements have associated labels

●`[user-scalable="no"]` is not used in the `<meta name="viewport">` element and the `[maximum-scale]` attribute is not less than 5.

●ARIA attributes are used as specified for the element's role

●Elements with `role="dialog"` or `role="alertdialog"` have accessible names.

●`[aria-hidden="true"]` elements do not contain focusable descendents

●Elements use only permitted ARIA attributes

●Background and foreground colors have a sufficient contrast ratio

●Document has a `<title>` element

●`<frame>` or `<iframe>` elements have a title

●`<html>` element has a `[lang]` attribute

●`<html>` element has a valid value for its `[lang]` attribute

●Links have a discernible name

●Lists contain only `<li>` elements and script supporting elements (`<script>` and `<template>`).

●List items (`<li>`) are contained within `<ul>`, `<ol>` or `<menu>` parent elements

●No element has a `[tabindex]` value greater than 0

●`[lang]` attributes have a valid value

●Skip links are focusable.

●Document has a main landmark.

●Deprecated ARIA roles were not used

●`<video>` elements contain a `<track>` element with `[kind="captions"]`

●All heading elements contain content.

●Identical links have the same purpose.

●Elements with visible text labels have matching accessible names.

○`[accesskey]` values are unique

○`button`, `link`, and `menuitem` elements have accessible names

○ARIA input fields have accessible names

○ARIA `meter` elements have accessible names

○ARIA `progressbar` elements have accessible names

○Elements with an ARIA `[role]` that require children to contain a specific `[role]` have all required children.

○`[role]`s are contained by their required parent element

○Elements with the `role=text` attribute do not have focusable descendents.

○ARIA toggle fields have accessible names

○ARIA `tooltip` elements have accessible names

○ARIA `treeitem` elements have accessible names

○The page contains a heading, skip link, or landmark region

○`<dl>`'s contain only properly-ordered `<dt>` and `<dd>` groups, `<script>`, `<template>` or `<div>` elements.

○Definition list items are wrapped in `<dl>` elements

○ARIA IDs are unique

○No form fields have multiple labels

○`<html>` element has an `[xml:lang]` attribute with the same base language as the `[lang]` attribute.

○Input buttons have discernible text.

○`<input type="image">` elements have `[alt]` text

○Links are distinguishable without relying on color.

○The document does not use `<meta http-equiv="refresh">`

○`<object>` elements have alternate text

○Select elements have associated label elements.

○Cells in a `<table>` element that use the `[headers]` attribute refer to table cells within the same table.

○`<th>` elements and elements with `[role="columnheader"/"rowheader"]` have data cells they describe.

○Tables have different content in the summary attribute and `<caption>`.

○Uses ARIA roles only on compatible elements

○Image elements do not have `[alt]` attributes that are redundant text.

○Tables use `<caption>` instead of cells with the `[colspan]` attribute to indicate a caption.

○`<td>` elements in a large `<table>` have one or more table headers.

100

Best Practices

General

Source maps translate minified code to the original source code. This helps developers debug in production. In addition, Lighthouse is able to provide further insights. Consider deploying source maps to take advantage of these benefits. Learn more about source maps.

URL	Map URL
static.zdassets.com/web_widget/messenger/latest/web-widget-main-cf0e543.js
/assets/external/skipControls.js@d8ce1c87dcf1b9a4d8e0c7f1...	fast.wistia.com/assets/external/skipControls.js.map
/assets/external/popover.js@d8ce1c87dcf1b9a4d8e0c7f1f6f91...	fast.wistia.com/assets/external/popover.js.map
/assets/external/playPauseLoadingControl.js@d8ce1c87dcf1b...	fast.wistia.com/assets/external/playPauseLoadingControl.js.map
/assets/external/interFontFace.js@d8ce1c87dcf1b9a4d8e0c7f...	fast.wistia.com/assets/external/interFontFace.js.map
fast.wistia.com/assets/external/googleAnalytics4.js	fast.wistia.com/assets/external/googleAnalytics4.js.map
/assets/external/googleAnalytics.js@d8ce1c87dcf1b9a4d8e0c...	fast.wistia.com/assets/external/googleAnalytics.js.map
fast.wistia.com/assets/external/E-v1.js	fast.wistia.com/assets/external/E-v1.js.map
fast.wistia.com/assets/external/captions.js	fast.wistia.com/assets/external/captions.js.map
/assets/external/allIntegrations.js@d8ce1c87dcf1b9a4d8e0c...	fast.wistia.com/assets/external/allIntegrations.js.map
/assets/external/engines/hls_video.js@d8ce1c87dcf1b9a4d8e...	fast.wistia.com/assets/external/engines/hls_video.js.map
browser.sentry-cdn.com/9.6.1/bundle.min.js	browser.sentry-cdn.com/9.6.1/bundle.min.js.map

●Uses HTTPS

●Avoids deprecated APIs

●Avoids third-party cookies

●Allows users to paste into input fields

●Avoids requesting the geolocation permission on page load

●Avoids requesting the notification permission on page load

●Displays images with correct aspect ratio

●Serves images with appropriate resolution

●Page has the HTML doctype

●Properly defines charset

●No browser errors logged to the console

●No issues in the `Issues` panel in Chrome Devtools

●Ensure CSP is effective against XSS attacks

●Use a strong HSTS policy

●Ensure proper origin isolation with COOP

●Mitigate DOM-based XSS with Trusted Types

●Detected JavaScript libraries

○Redirects HTTP traffic to HTTPS

○Mitigate clickjacking with XFO or CSP

SEO

These checks ensure that your page is following basic search engine optimization advice. There are many additional factors Lighthouse does not score here that may affect your search ranking, including performance on Core Web Vitals. Learn more about Google Search Essentials.

Content Best Practices

Descriptive link text helps search engines understand your content. Learn how to make links more accessible.

Link destination	Link Text
www.zendesk.com/blog/zip1-forethought-future-of-service-self-improving-ai/	Learn more
www.zendesk.com/campaigns/forrester-wave-css-2026/	Learn more
/blog/zip2-breaking-through-the-automation-glass-ceiling-...	Learn more

Format your HTML in a way that enables crawlers to better understand your app’s content.

○Structured data is valid

●Page isn’t blocked from indexing

●Document has a `<title>` element

●Document has a meta description

●Page has successful HTTP status code

●Links are crawlable

●robots.txt is valid

●Image elements have `[alt]` attributes

●Document has a valid `hreflang`

●Document has a valid `rel=canonical`

Lighthouse Scores

Industry-standard audits powered by Google Lighthouse. — Desktop

Performance

100

Accessibility

100

Best Practices

SEO

Core Web Vitals

Key metrics that affect user experience. — Desktop

First Contentful Paint First Contentful Paint — how long until the browser renders the first piece of content. Under 1.8s is good.

806 ms

Largest Contentful Paint Largest Contentful Paint — how long until the largest visible element loads. Under 2.5s is good.

1.84 s

Total Blocking Time Total Blocking Time — total time the main thread was blocked, preventing user input. Under 200ms is good.

1.32 s

Cumulative Layout Shift Cumulative Layout Shift — measures visual stability. How much the page layout shifts during loading. Under 0.1 is good.

0.046

Speed Index Speed Index — how quickly content is visually displayed during load. Under 3.4s is good.

2.60 s

Time to Interactive Time to Interactive — how long until the page is fully interactive and responds to user input. Under 3.8s is good.

6.52 s

Detailed Report

Audit breakdown by category with detailed findings.

Performance

Insights

Remove large, duplicate JavaScript modules from bundles to reduce unnecessary bytes consumed by network activity.

3rd party code can significantly impact load performance. Reduce and defer loading of 3rd party code to prioritize your page's content.

headings: [map[key:source label:Top function call valueType:source-location] map[granularity:1 key:reflowTime label:Total reflow time valueType:ms]]

items: [map[reflowTime:40.386 source:map[column:138040 line:1 type:source-location url:https://www.zendesk.com/web-assets/_next/static/chunks/framework-ea624fa794affdb6.js urlProvider:network]]]

headings: [map[key:source label:Source valueType:source-location] map[granularity:1 key:reflowTime label:Total reflow time valueType:ms]]

items: [map[reflowTime:40.017 source:map[column:44763 line:0 type:source-location url:https://www.zendesk.com/web-assets/_next/static/chunks/46066-7f3395c279a3d675.js urlProvider:network]] map[reflowTime:0.128 source:map[column:37619 line:0 type:source-location url:https://www.zendesk.com/web-assets/_next/static/chunks/33867-d671e257e94a1ae3.js urlProvider:network]] map[reflowTime:3.233 source:map[type:text value:[unattributed]]] map[reflowTime:19.488 source:map[column:94122 line:0 type:source-location url:https://fast.wistia.com/assets/external/E-v1.js urlProvider:network]] map[reflowTime:0.241 source:map[column:3226 line:0 type:source-location url:https://www.zendesk.com/web-assets/_next/static/chunks/25592-6ad934283f3fd32a.js urlProvider:network]] map[reflowTime:0.419 source:map[column:84560 line:0 type:source-location url:https://fast.wistia.com/assets/external/popover.js@d8ce1c87dcf1b9a4d8e0c7f1f6f913f9fec9e6c5 urlProvider:network]] map[reflowTime:5.476 source:map[column:93524 line:0 type:source-location url:https://fast.wistia.com/assets/external/E-v1.js urlProvider:network]] map[reflowTime:0.753 source:map[column:6202 line:0 type:source-location url:https://www.zendesk.com/web-assets/_next/static/chunks/25592-6ad934283f3fd32a.js urlProvider:network]] map[reflowTime:11.5 source:map[column:106763 line:0 type:source-location url:https://fast.wistia.com/assets/external/E-v1.js urlProvider:network]]]

Optimize LCP by making the LCP image discoverable from the HTML immediately, and avoiding lazy-loading

lhId: page-0-IMG

nodeLabel: div.sc-1b8fb5f9-1 > span.sc-fdfb305c-0 > span > img#image-c95008be0e

path: 1,HTML,1,BODY,0,DIV,0,DIV,5,MAIN,0,DIV,0,SECTION,0,DIV,1,DIV,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,4,DIV,0,SPAN,0,SPAN,1,IMG

selector: div.sc-1b8fb5f9-1 > span.sc-fdfb305c-0 > span > img#image-c95008be0e

Avoid chaining critical requests by reducing the length of chains, reducing the download size of resources, or deferring the download of unnecessary resources to improve page load.

More than 4 preconnect connections were found. These should be used sparingly and only to the most important origins.

title: Preconnected origins

description: Add [preconnect](https://developer.chrome.com/docs/lighthouse/performance/uses-rel-preconnect/) hints to your most important origins, but try to use no more than 4.

title: Preconnect candidates

value: No additional origins are good candidates for preconnecting

A long cache lifetime can speed up repeat visits to your page. Learn more about caching.

Request	Cache TTL	Transfer Size
cdn.cookielaw.org/scripttemplates/202603.1.0/otBannerSdk.js	86400.0 s	129.9 KiB
/logos/1e447844-d34d-46ef-a4c3-26895a2c6777/a506cb3b-d638...	86400.0 s	25.2 KiB
static.zdassets.com/z2-sunco-widget/z2-messaging-widget.js	300.0 s	5.6 KiB
/scripttemplates/otSDKStub.js?did=4952526b-ac3d-4b18-88eb...	86400.0 s	9.1 KiB
static.zdassets.com/ekr/snippet.js?key=7e7de6fa-f07e-4231-8f8d-454e095d1794	3600.0 s	4.3 KiB
cdn.cookielaw.org/logos/static/powered_by_logo.svg	86400.0 s	2.1 KiB
www.zendesk.com/scripts/adobe-websdk.js	0.0 ms	103 B

Reducing the download time of images can improve the perceived load time of the page and LCP. Learn more about optimizing image size

	URL	Resource Size	Est Savings
Ali Wong Award-winning comedian, writer, actress, director, and New York Times… `div > div.sc-26fd3343-1 > div > div.sc-21183849-9`	/images/p-home/relate2026/AliWong_Relate_2026_Countdown_P...	532.3 KiB	334.0 KiB
div.sc-1b8fb5f9-1 > span.sc-fdfb305c-0 > span > img#image-c95008be0e `div.sc-1b8fb5f9-1 > span.sc-fdfb305c-0 > span > img#image-c95008be0e`	/is/image/zendesk/Blockframe_Hero-1?fmt=webp-alpha&qlt=65...	64.5 KiB	53.2 KiB
Squarespace logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Squarespace_Default?$primary=%2311110D&...	7.3 KiB	5.5 KiB
div.StyledCol-sc-inuw62-0 > div.sc-1b8fb5f9-3 > div.sc-1b8fb5f9-0 > div.sc-1b8fb5f9-2 `div.StyledCol-sc-inuw62-0 > div.sc-1b8fb5f9-3 > div.sc-1b8fb5f9-0 > div.sc-1b8fb5f9-2`	web-assets.zendesk.com/is/image/zendesk/Photo_Hero_003-1?fmt=webp-alpha&qlt=65	69.9 KiB	4.8 KiB
Stanley Black & Decker logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/StanleyBlackDecker_Default?$primary=%23...	6.4 KiB	4.8 KiB

These insights are also available in the Chrome DevTools Performance Panel - record a trace to view more detailed information.

Time to Interactive is the amount of time it takes for the page to become fully interactive. Learn more about the Time to Interactive metric.

TTI

The maximum potential First Input Delay that your users could experience is the duration of the longest task. Learn more about the Maximum Potential First Input Delay metric.

Diagnostics

Reduce unused JavaScript and defer loading scripts until they are required to decrease bytes consumed by network activity. Learn how to reduce unused JavaScript.

Estimated savings: 220 ms 998.2 KiB

URL	Transfer Size	Est Savings
/assets/external/engines/hls_video.js@d8ce1c87dcf1b9a4d8e...	158.8 KiB	122.0 KiB
static.zdassets.com/web_widget/messenger/latest/web-widget-main-cf0e543.js	236.5 KiB	116.8 KiB
www.zendesk.com/web-assets/_next/static/chunks/fec483df-b3c5d29b019879f5.js	113.6 KiB	80.4 KiB
www.zendesk.com/web-assets/_next/static/chunks/42198-eb85e3bc1a71dd92.js	104.3 KiB	72.1 KiB
fast.wistia.com/assets/external/E-v1.js	161.5 KiB	69.6 KiB
cdn.cookielaw.org/scripttemplates/202603.1.0/otBannerSdk.js	129.7 KiB	68.0 KiB
www.googletagmanager.com/gtag/destination?id=DC-15086586&cx=c&gtm=4e6411	129.3 KiB	63.6 KiB
www.googletagmanager.com/gtag/js?id=G-FBP7C61M6Z&cx=c&gtm=4e6411	162.6 KiB	60.2 KiB
www.googletagmanager.com/gtag/js?id=AW-972607400&cx=c&gtm=4e6411	143.5 KiB	58.6 KiB
www.googletagmanager.com/gtm.js?id=GTM-Z4DV	188.8 KiB	54.1 KiB
www.zendesk.com/web-assets/_next/static/chunks/pages/_app-0fec37dc12cdc43c.js	95.5 KiB	51.2 KiB
www.zendesk.com/web-assets/_next/static/chunks/59590-07ffa0128dab6bb8.js	37.5 KiB	29.2 KiB
www.zendesk.com/web-assets/_next/static/chunks/33208-1b6fe39579ee0eca.js	83.7 KiB	29.2 KiB
/assets/external/popover.js@d8ce1c87dcf1b9a4d8e0c7f1f6f91...	41.7 KiB	29.0 KiB
fast.wistia.com/assets/external/captions.js	43.3 KiB	28.0 KiB
www.zendesk.com/web-assets/_next/static/chunks/83554-464cea388fbb89ee.js	32.7 KiB	22.9 KiB
www.zendesk.com/web-assets/_next/static/chunks/84969-0a44caa9a42547f4.js	34.7 KiB	22.3 KiB
browser.sentry-cdn.com/9.6.1/bundle.min.js	24.6 KiB	21.1 KiB

Consider reducing the time spent parsing, compiling, and executing JS. You may find delivering smaller JS payloads helps with this. Learn how to reduce Javascript execution time.

URL	Total CPU Time	Script Evaluation	Script Parse
www.zendesk.com/web-assets/_next/static/chunks/framework-ea624fa794affdb6.js	1.8 s	1.6 s	11 ms
www.zendesk.com/	1.1 s	17 ms	1.1 ms
Unattributable	623 ms	124 ms	0.0 ms
fast.wistia.com/assets/external/E-v1.js	541 ms	433 ms	26 ms
www.zendesk.com/web-assets/_next/static/chunks/pages/_app-0fec37dc12cdc43c.js	398 ms	114 ms	7.2 ms
www.zendesk.com/web-assets/_next/static/chunks/pages/index-b7925a08bc746b7e.js	205 ms	204 ms	0.1 ms
www.zendesk.com/web-assets/_next/static/chunks/33208-1b6fe39579ee0eca.js	193 ms	185 ms	6.2 ms
static.zdassets.com/web_widget/messenger/latest/web-widget-main-cf0e543.js	138 ms	118 ms	18 ms
www.googletagmanager.com/gtag/destination?id=DC-15086586&cx=c&gtm=4e6411	124 ms	113 ms	9.6 ms
www.googletagmanager.com/gtm.js?id=GTM-Z4DV	107 ms	89 ms	17 ms
cdn.cookielaw.org/scripttemplates/202603.1.0/otBannerSdk.js	92 ms	64 ms	13 ms
www.googletagmanager.com/gtag/js?id=G-FBP7C61M6Z&cx=c&gtm=4e6411	74 ms	61 ms	13 ms
/assets/external/popover.js@d8ce1c87dcf1b9a4d8e0c7f1f6f91...	74 ms	51 ms	0.2 ms
static.zdassets.com/web_widget/messenger/latest/web-widget-4256-cf0e543.js	66 ms	45 ms	1.6 ms
www.googletagmanager.com/gtag/js?id=AW-972607400&cx=c&gtm=4e6411	61 ms	51 ms	9.4 ms

Consider reducing the time spent parsing, compiling and executing JS. You may find delivering smaller JS payloads helps with this. Learn how to minimize main-thread work

Category	Time Spent
Script Evaluation	3.5 s
Other	1.1 s
Style & Layout	821 ms
Script Parsing & Compilation	244 ms
Rendering	123 ms
Garbage Collection	114 ms
Parse HTML & CSS	67 ms

Minifying CSS files can reduce network payload sizes. Learn how to minify CSS.

Estimated savings: 0.0 ms 4.7 KiB

URL	Transfer Size	Est Savings
@font-face { font-family: "Vanilla Sans"; … } …	50.4 KiB	4.7 KiB

Reduce unused rules from stylesheets and defer CSS not used for above-the-fold content to decrease bytes consumed by network activity. Learn how to reduce unused CSS.

Estimated savings: 0.0 ms 56.7 KiB

URL	Transfer Size	Est Savings
@font-face { font-family: "Vanilla Sans"; … } …	50.4 KiB	36.7 KiB
	22.6 KiB	20.0 KiB

Large network payloads cost users real money and are highly correlated with long load times. Learn how to reduce payload sizes.

URL	Transfer Size
/zendesk/pages/home/Video_ResolutionLearningLoop__en_us.mp4	7.4 MiB
/images/p-home/relate2026/AliWong_Relate_2026_Countdown_P...	533.5 KiB
unpkg.com/@rive-app/canvas-lite@2.35.0/rive.wasm	256.2 KiB
static.zdassets.com/web_widget/messenger/latest/web-widget-main-cf0e543.js	237.0 KiB
www.googletagmanager.com/gtm.js?id=GTM-Z4DV	189.2 KiB
www.googletagmanager.com/gtag/js?id=G-FBP7C61M6Z&cx=c&gtm=4e6411	162.7 KiB
fast.wistia.com/assets/external/E-v1.js	161.9 KiB
/assets/external/engines/hls_video.js@d8ce1c87dcf1b9a4d8e...	159.0 KiB
www.googletagmanager.com/gtag/js?id=AW-972607400&cx=c&gtm=4e6411	143.6 KiB
cdn.cookielaw.org/scripttemplates/202603.1.0/otBannerSdk.js	129.9 KiB

Set an explicit width and height on image elements to reduce layout shifts and improve CLS. Learn how to set image dimensions

	URL
Squarespace logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Squarespace_Default?$primary=%2311110D&...
Squarespace logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Squarespace_Default?$primary=%2311110D&...
Squarespace logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Squarespace_Default?$primary=%23fff&$se...
Squarespace logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Squarespace_Default?$primary=%23fff&$se...
Stanley Black & Decker logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/StanleyBlackDecker_Default?$primary=%23...
Stanley Black & Decker logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/StanleyBlackDecker_Default?$primary=%23...
Stanley Black & Decker logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/StanleyBlackDecker_Default?$primary=%23...
Stanley Black & Decker logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/StanleyBlackDecker_Default?$primary=%23...
GrubHub logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Grubhub_Default?$primary=%2311110D&$sec...
GrubHub logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Grubhub_Default?$primary=%2311110D&$sec...
GrubHub logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Grubhub_Default?$primary=%23fff&$second...
GrubHub logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Grubhub_Default?$primary=%23fff&$second...
Ingram Micro logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/IngramMicro_Default?$primary=%2311110D&...
Ingram Micro logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/IngramMicro_Default?$primary=%2311110D&...
Ingram Micro logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/IngramMicro_Default?$primary=%23fff&$se...
Ingram Micro logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/IngramMicro_Default?$primary=%23fff&$se...
Liberty logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Liberty_Default?$primary=%2311110D&$sec...
Liberty logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Liberty_Default?$primary=%2311110D&$sec...
Liberty logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Liberty_Default?$primary=%23fff&$second...
Liberty logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Liberty_Default?$primary=%23fff&$second...
Tesco logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Tesco_Default?$primary=%2311110D&$secon...
Tesco logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Tesco_Default?$primary=%2311110D&$secon...
Tesco logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Tesco_Default?$primary=%23fff&$secondar...
Tesco logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Tesco_Default?$primary=%23fff&$secondar...
Lush logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Lush_Default?$primary=%2311110D&$second...
Lush logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Lush_Default?$primary=%2311110D&$second...
Lush logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Lush_Default?$primary=%23fff&$secondary...
Lush logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Lush_Default?$primary=%23fff&$secondary...
Uber logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Uber_Default?$primary=%2311110D&$second...
Uber logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-1273043150 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Uber_Default?$primary=%2311110D&$second...
Uber logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Uber_Default?$primary=%23fff&$secondary...
Uber logo `div.LogotypeRowstyle__LogotypeRowRoot-sc-kq71cx-0 > div#logotyperow-65892966 > div.SmoothScrollstyle__SmoothScrollContent-sc-17wugls-1 > img.LogotypeRowstyle__Logo-sc-kq71cx-7`	/is/image/zendesk/Uber_Default?$primary=%23fff&$secondary...

More information about the performance of your application. These numbers don't directly affect the Performance score.

●Layout shift culprits

●Document request latency

●Optimize DOM size

●Font display

●LCP breakdown

●Modern HTTP

●Render blocking requests

●Optimize viewport for mobile

●Minify JavaScript

●User Timing marks and measures 26 user timings

●Avoid long main-thread tasks 18 long tasks found

●Avoid non-composited animations 3 animated elements found

●Page didn't prevent back/forward cache restoration

●Network Requests

●Network Round Trip Times 20 ms

●Server Backend Latencies 170 ms

●Tasks

●Diagnostics

●Metrics

●Screenshot Thumbnails

●Final Screenshot

●Script Treemap Data

●Resources Summary

●Avoid multiple page redirects

●Initial server response time was short Root document took 20 ms

●Avoid large layout shifts 10 layout shifts found

○INP breakdown

100

Accessibility

○Interactive controls are keyboard focusable

○Interactive elements indicate their purpose and state

○The page has a logical tab order

○Visual order on the page follows DOM order

○User focus is not accidentally trapped in a region

○The user's focus is directed to new content added to the page

○HTML5 landmark elements are used to improve navigation

○Offscreen content is hidden from assistive technology

○Custom controls have associated labels

○Custom controls have ARIA roles

●`[aria-*]` attributes match their roles

●`[aria-hidden="true"]` is not present on the document `<body>`

●`[role]`s have all required `[aria-*]` attributes

●Elements with an ARIA `[role]` that require children to contain a specific `[role]` have all required children.

●`[role]`s are contained by their required parent element

●`[role]` values are valid

●`[aria-*]` attributes have valid values

●`[aria-*]` attributes are valid and not misspelled

●Buttons have an accessible name

●Image elements have `[alt]` attributes

●Form elements have associated labels

●`[user-scalable="no"]` is not used in the `<meta name="viewport">` element and the `[maximum-scale]` attribute is not less than 5.

●`button`, `link`, and `menuitem` elements have accessible names

●ARIA attributes are used as specified for the element's role

●Elements with `role="dialog"` or `role="alertdialog"` have accessible names.

●`[aria-hidden="true"]` elements do not contain focusable descendents

●Elements use only permitted ARIA attributes

●Background and foreground colors have a sufficient contrast ratio

●Document has a `<title>` element

●`<frame>` or `<iframe>` elements have a title

●`<html>` element has a `[lang]` attribute

●`<html>` element has a valid value for its `[lang]` attribute

●Links have a discernible name

●Lists contain only `<li>` elements and script supporting elements (`<script>` and `<template>`).

●List items (`<li>`) are contained within `<ul>`, `<ol>` or `<menu>` parent elements

●No element has a `[tabindex]` value greater than 0

●Touch targets have sufficient size and spacing.

●`[lang]` attributes have a valid value

●Heading elements appear in a sequentially-descending order

●Skip links are focusable.

●Document has a main landmark.

●Deprecated ARIA roles were not used

●`<video>` elements contain a `<track>` element with `[kind="captions"]`

●All heading elements contain content.

●Identical links have the same purpose.

●Elements with visible text labels have matching accessible names.

○`[accesskey]` values are unique

○ARIA input fields have accessible names

○ARIA `meter` elements have accessible names

○ARIA `progressbar` elements have accessible names

○Elements with the `role=text` attribute do not have focusable descendents.

○ARIA toggle fields have accessible names

○ARIA `tooltip` elements have accessible names

○ARIA `treeitem` elements have accessible names

○The page contains a heading, skip link, or landmark region

○`<dl>`'s contain only properly-ordered `<dt>` and `<dd>` groups, `<script>`, `<template>` or `<div>` elements.

○Definition list items are wrapped in `<dl>` elements

○ARIA IDs are unique

○No form fields have multiple labels

○`<html>` element has an `[xml:lang]` attribute with the same base language as the `[lang]` attribute.

○Input buttons have discernible text.

○`<input type="image">` elements have `[alt]` text

○Links are distinguishable without relying on color.

○The document does not use `<meta http-equiv="refresh">`

○`<object>` elements have alternate text

○Select elements have associated label elements.

○Cells in a `<table>` element that use the `[headers]` attribute refer to table cells within the same table.

○`<th>` elements and elements with `[role="columnheader"/"rowheader"]` have data cells they describe.

○Tables have different content in the summary attribute and `<caption>`.

○Uses ARIA roles only on compatible elements

○Image elements do not have `[alt]` attributes that are redundant text.

○Tables use `<caption>` instead of cells with the `[colspan]` attribute to indicate a caption.

○`<td>` elements in a large `<table>` have one or more table headers.

100

Best Practices

General

URL	Map URL
static.zdassets.com/web_widget/messenger/latest/web-widget-main-cf0e543.js
/assets/external/popover.js@d8ce1c87dcf1b9a4d8e0c7f1f6f91...	fast.wistia.com/assets/external/popover.js.map
/assets/external/playPauseLoadingControl.js@d8ce1c87dcf1b...	fast.wistia.com/assets/external/playPauseLoadingControl.js.map
/assets/external/interFontFace.js@d8ce1c87dcf1b9a4d8e0c7f...	fast.wistia.com/assets/external/interFontFace.js.map
fast.wistia.com/assets/external/googleAnalytics4.js	fast.wistia.com/assets/external/googleAnalytics4.js.map
/assets/external/googleAnalytics.js@d8ce1c87dcf1b9a4d8e0c...	fast.wistia.com/assets/external/googleAnalytics.js.map
fast.wistia.com/assets/external/E-v1.js	fast.wistia.com/assets/external/E-v1.js.map
fast.wistia.com/assets/external/captions.js	fast.wistia.com/assets/external/captions.js.map
/assets/external/allIntegrations.js@d8ce1c87dcf1b9a4d8e0c...	fast.wistia.com/assets/external/allIntegrations.js.map
/assets/external/engines/hls_video.js@d8ce1c87dcf1b9a4d8e...	fast.wistia.com/assets/external/engines/hls_video.js.map
browser.sentry-cdn.com/9.6.1/bundle.min.js	browser.sentry-cdn.com/9.6.1/bundle.min.js.map

●Uses HTTPS

●Avoids deprecated APIs

●Avoids third-party cookies

●Allows users to paste into input fields

●Avoids requesting the geolocation permission on page load

●Avoids requesting the notification permission on page load

●Displays images with correct aspect ratio

●Serves images with appropriate resolution

●Page has the HTML doctype

●Properly defines charset

●No browser errors logged to the console

●No issues in the `Issues` panel in Chrome Devtools

●Ensure CSP is effective against XSS attacks

●Use a strong HSTS policy

●Ensure proper origin isolation with COOP

●Mitigate DOM-based XSS with Trusted Types

●Detected JavaScript libraries

○Redirects HTTP traffic to HTTPS

○Mitigate clickjacking with XFO or CSP

SEO

Content Best Practices

Descriptive link text helps search engines understand your content. Learn how to make links more accessible.

Link destination	Link Text
www.zendesk.com/blog/zip1-forethought-future-of-service-self-improving-ai/	Learn more
www.zendesk.com/campaigns/forrester-wave-css-2026/	Learn more
/blog/zip2-breaking-through-the-automation-glass-ceiling-...	Learn more

Format your HTML in a way that enables crawlers to better understand your app’s content.

○Structured data is valid

●Page isn’t blocked from indexing

●Document has a `<title>` element

●Document has a meta description

●Page has successful HTTP status code

●Links are crawlable

●robots.txt is valid

●Image elements have `[alt]` attributes

●Document has a valid `hreflang`

●Document has a valid `rel=canonical`

Results for https://www.zendesk.com

Site Health

Top Priorities (5)

Lighthouse Scores

Core Web Vitals

Detailed Report

Performance

Insights

Diagnostics

Accessibility

Navigation

Best practices

Best Practices

General

SEO

Content Best Practices

Lighthouse Scores

Core Web Vitals

Detailed Report

Performance

Insights

Diagnostics

Accessibility

Best Practices

General

SEO

Content Best Practices

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