Based on 9 and 1 real audits
| Metric | Native app preferred | Salesforce Service Cloud | Winner |
|---|---|---|---|
| Performance | 39 | 51 | Salesforce Service Cloud |
| Accessibility | 92 | 87 | Native app preferred |
| Best Practices | 91 | 96 | Salesforce Service Cloud |
| SEO | 95 | 85 | Native app preferred |
| Security | 62 | 60 | Native app preferred |
| TTFB | 388ms | 2057ms | Native app preferred |
| Composite | 73 | 75 | Salesforce Service Cloud |
Native app preferred outperforms Salesforce Service Cloud in 4 of 7 categories, with a stronger composite score (73 vs 75). Salesforce Service Cloud leads in performance, best practices, composite score.
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