D — https://servicenow.com | BeaverCheck Audit

Site Health

Score: 69 / 100

Based on 8 categories, 0 sections

Decent speed, but optimizing further could improve engagement.

Good foundation, but a few gaps could be exploited.

Several issues make your site difficult for assistive technology users.

Solid SEO basics — a few optimizations could boost rankings.

Good server performance with room for optimization.

Several regulatory requirements are not yet met.

Missing metadata means poor previews on social media and search.

Heavier than average — reducing page weight saves energy and bandwidth.

How is this calculated?

The overall score is a weighted average of individual category scores. Categories with more impact on user experience and security carry more weight.

Performance 25%Security 25%Accessibility 15%SEO 10%Infrastructure 10%Compliance 8%Content 5%Sustainability 2%

Weights reflect general web best practices. Individual needs may differ.

How the composite score is calculated

How you compare

Apple · 1193 peers

You 69

Avg 72

At average

0 50 100

Better than 7% of Apple sites See full Apple benchmark →

Google Search Console · 3494 peers

You 69

Avg 73

At average

0 50 100

Better than 8% of Google Search Console sites See full Google Search Console benchmark →

Top Priorities (5)

Content-Security-Policy header is missing

Security gaps expose your site and users to attacks, eroding trust.

Security › Security Headers

No Content-Security-Policy header found

Security gaps expose your site and users to attacks, eroding trust.

Security › Content Security Policy

Page weighs 9.6 MB (4.1 MB transferred)

Performance issues directly impact user engagement and conversion rates.

Performance › Page Weight Budget

No <main> landmark found

Accessibility issues exclude users with disabilities — up to 15% of your potential audience.

Accessibility › Landmark Structure

No favicon or icon links detected

Accessibility issues exclude users with disabilities — up to 15% of your potential audience.

Accessibility › Favicon & Branding

View fix priority matrix

Fix Priority Matrix

5 findings

Impact

Quick Wins

High impact, low effort — start here.

Strategic

High impact, requires investment.

Easy Improvements

Small gains, minimal effort.

Nothing in this quadrant — good news.

Deprioritize

Low impact, high effort — do last.

Nothing in this quadrant — good news.

← Low effort High effort →

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Markdown

[![BeaverCheck](https://beavercheck.com/badge?url=https%3A%2F%2Fservicenow.com)](https://beavercheck.com/results/24758f3d-896d-4ee2-86f1-81ea0bc2fb62)

HTML

<a href="https://beavercheck.com/results/24758f3d-896d-4ee2-86f1-81ea0bc2fb62"><img src="https://beavercheck.com/badge?url=https%3A%2F%2Fservicenow.com" alt="BeaverCheck Score"></a>

Image URL

https://beavercheck.com/badge?url=https%3A%2F%2Fservicenow.com

This badge auto-updates with your latest scan result.

What fixing these means

Your site has several issues that may be affecting user experience and business outcomes. Your LCP of 21.7s exceeds Google's 2.5s 'Good' threshold and the 1 performance issue below directly contributes to it. Accessibility issues exclude users who rely on assistive technology — an estimated 15% of your potential audience. Addressing the critical issues below would have the most immediate impact on your user trust.

2 security gaps detected — browsers may warn visitors about your site.

Your LCP is 21.7s — fixing the 1 performance critical could bring it under Google's 2.5s 'Good' threshold.

2 accessibility issues exclude users who rely on assistive technology.

Could reach Estimate based on resolving critical issues

Conversion Barriers

4 critical 6 warning

10 barrier(s) likely increasing bounce by ~40%.

Speed (2)

Page takes 21.7s to load

+12% bounce

Users abandon at ~3s — you're 19.2s over the 2.5s threshold

Fix: Optimize render-blocking resources, preload the hero image, and compress images

Page feels frozen for 5.4s

+5% bounce

Clicks on the primary CTA are ignored while JavaScript runs

Fix: Break up long tasks; defer non-critical JavaScript to post-hydration

Trust (1)

No Content-Security-Policy header

+1% bounce

Higher XSS blast radius — one compromised script can exfiltrate the checkout form

Fix: Ship a reporting-only CSP first, then enforce once violations are clean

Usability (2)

Severe layout shift during page load

+6% bounce

Users mis-click when content jumps — converting intent into frustration

Fix: Reserve space for images, ads, and embeds with explicit width/height

No viewport meta tag

+15% bounce

Mobile browsers render at desktop width and shrink — text unreadable, tap targets miniature

Fix: Add <meta name="viewport" content="width=device-width, initial-scale=1">

Content (4)

No Open Graph tags

+2% bounce

Links shared on LinkedIn / Slack / Facebook show bare URLs — referral clicks drop

Fix: Add og:title, og:description, og:image, og:url to the page head

No structured data

+2% bounce

No rich-result eligibility in Google — lower SERP CTR vs competitors with stars and prices

Fix: Add JSON-LD for your page type (Product, Article, FAQPage, LocalBusiness, …)

Thin content

+3% bounce

Under 300 words — visitors bounce looking for substance, search engines rank competitors first

Fix: Add a substantive FAQ, product detail, or case-study section

Content is hard to read

+2% bounce

Graduate-level reading difficulty — limits the addressable audience for product or blog pages

Fix: Shorten sentences; replace jargon with plain language; target Flesch ease ≥60

Navigation (1)

No skip-to-content link

+1% bounce

Keyboard and screen-reader users must tab through the entire header on every page

Fix: Add a visible-on-focus <a href="#main">Skip to content</a> as the first focusable element

Preliminary CRO audit — each barrier links to the tab with detailed analysis.

Return on Investment

$600 investment → $1.03/month returns + USD 157,500 risk avoided

Payback period: > 2 years First-year ROI: -98%

Investment

$600

6h · 5 findings

Monthly returns

$1.03 /mo

~$12 / year

Bandwidth savings $1.03

Regulatory risk avoided

USD 157,500

if kept compliant

ADA Title III USD 150,000
CCPA/CPRA USD 7,500

$100 — in quick wins — start here for the fastest payback

Figures combine localized regulatory fine ceilings, search/conversion value priced against local CPC, and bandwidth waste estimates. Results depend on implementation quality and audience composition. Not legal or financial advice.

Full methodology & sources

Estimated Remediation Cost

$600

6.0 developer hours at $100/hr

Based on United States rates ($100/hr)

Quick wins

$100 2 fixes in ~60 minutes

Start here for the best return on investment

Cost by category

Cost by effort level

Adjust assumptions

Custom rate

$ /hr

Rates reflect fully-loaded developer cost including overhead

How developer rates are sourced

What Inaction Is Costing You

$13,126 / month at risk

~$157,512 / year if left unfixed

Compliance Risk

$157,500

ADA Title IIICCPA/CPRA

No privacy policy link detected
CCPA/CPRA: USD 2,500 – USD 7,500
Trackers detected but no cookie policy found
CCPA/CPRA: USD 2,500 – USD 7,500
Trackers detected but no privacy policy found
CCPA/CPRA: USD 2,500 – USD 7,500

+4 more

Bandwidth Waste

$1.03 /mo

12861.0 MB/mo × 0.080 USD/GB

Optimize transfer: save ~1.3 MB per page load
Saves $1.03/mo

Compliance figures represent the statutory maximum fine for the most severe triggered category, capped per regulation — not the sum of per-finding penalties. Based on published regulatory fine ranges. This is not legal advice.

Compliance methodology · SEO assumptions · Bandwidth model

Your performance is already good — improvements may show diminishing returns

Monthly visitors

Unique monthly visitors from your analytics

Conversion rate (%)

Purchases, signups, or key actions

Avg. order value

Optional — for revenue estimation

additional conversions/month

more engaged visitors from reduced bounce

potential monthly revenue

Current bounce (est.)

After fixes (est.)

Estimated bounce reduction

Fix 5 critical issues to capture this value

How this is calculated

Based on Google/Deloitte research ("Milliseconds Make Millions") showing a ~7% bounce rate increase per additional second of LCP above the 2.5s "Good" threshold.

Your site's LCP: → estimated after fixes.

These are estimates based on industry research — actual results vary

Bounce-rate model & assumptions

Your data stays in your browser — nothing is sent to our servers

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Lighthouse Scores

Industry-standard audits powered by Google Lighthouse.

Performance

Accessibility

Best Practices

SEO

Core Web Vitals

Key metrics that affect user experience.

First Contentful Paint First Contentful Paint — how long until the browser renders the first piece of content. Under 1.8s is good.

5.36 s

Largest Contentful Paint Largest Contentful Paint — how long until the largest visible element loads. Under 2.5s is good.

21.74 s

Total Blocking Time Total Blocking Time — total time the main thread was blocked, preventing user input. Under 200ms is good.

5.45 s

Cumulative Layout Shift Cumulative Layout Shift — measures visual stability. How much the page layout shifts during loading. Under 0.1 is good.

0.266

Speed Index Speed Index — how quickly content is visually displayed during load. Under 3.4s is good.

28.38 s

Time to Interactive Time to Interactive — how long until the page is fully interactive and responds to user input. Under 3.8s is good.

58.07 s

Detailed Report

Audit breakdown by category with detailed findings.

Performance

Insights

Remove large, duplicate JavaScript modules from bundles to reduce unnecessary bytes consumed by network activity.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Polyfills and transforms enable older browsers to use new JavaScript features. However, many aren't necessary for modern browsers. Consider modifying your JavaScript build process to not transpile Baseline features, unless you know you must support older browsers. Learn why most sites can deploy ES6+ code without transpiling

Why this matters

Shipping ES5 transpiled code to modern browsers wastes bytes — every user with an evergreen browser pays for compatibility you don't need.

Learn more ▾

Most users today run browsers that natively support ES6+, async/await, optional chaining, and the rest of modern JavaScript. Transpiling to ES5 'just in case' adds 20-40% to your bundle for no benefit. Configure your build to target a modern browserslist, or ship a differential bundle pair (modern + legacy) with the module/nomodule pattern.

Source: Google web.dev / Lighthouse

3rd party code can significantly impact load performance. Reduce and defer loading of 3rd party code to prioritize your page's content.

Why this matters

Performance issues directly impact user engagement and conversion rates.

A long cache lifetime can speed up repeat visits to your page. Learn more about caching.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Request	Cache TTL	Transfer Size
assets.adobedtm.com/a441b904b50e/a1b7254b4e1d/launch-89f6ee0b3587.min.js	3600.0 s	160.5 KiB
/g0qnl_a_YLYUI/1p/u1W0JyZywfjk/JuaGLDVzkDSQGQz7/T1ImORN2c...	21600.0 s	181.4 KiB
/etc/cloudsettings.kernel.js/conf/servicenow-www/settings...	1372.0 s	102.9 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	643.5 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	298.6 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-generic.min.8...	604800.0 s	242.2 KiB
/content/dam/servicenow-assets/public/en-us/images/compan...	604800.0 s	235.1 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	109.4 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	105.3 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	86.4 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	64.1 KiB
www.servicenow.com/akam/13/37b04e5e	21600.0 s	9.8 KiB
s2.go-mpulse.net/boomerang/RL5JW-PHDQ7-UYYZD-J2FGS-FE4LN	604800.0 s	59.7 KiB
/resource_files/global-nav/components/flyout-promo-app/fl...	604800.0 s	54.3 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	53.5 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...	604800.0 s	52.9 KiB
/notice?domain=servicenow2.com&c=teconsent&text=true&js=n...	3600.0 s	6.6 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...	604800.0 s	52.1 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...	604800.0 s	51.6 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...	604800.0 s	49.2 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	49.1 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...	604800.0 s	47.4 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...	604800.0 s	47.3 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	44.2 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	44.0 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	43.3 KiB
/etc.clientlibs/clientlibs/granite/jquery.min.3e24d4d067a...	604800.0 s	35.5 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...	604800.0 s	31.5 KiB
/resource_files/global-nav/components/wc-account-menu/wc-...	604800.0 s	30.0 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	29.9 KiB
www.servicenow.com/nas/ssi/header/v3/headerV3.bundle.c06df949cf9cb9c6643c.js	604800.0 s	27.6 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	25.4 KiB
www.servicenow.com/nas/ssi/header/v3/headerV3.bundle.020ad3bbd2e6300ffa2b.css	604800.0 s	24.5 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	23.0 KiB
rum.hlx.page/.rum/@adobe/helix-rum-js@%5E2/dist/rum-standalone.js	3600.0 s	2.8 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	19.7 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	17.5 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	16.7 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	16.6 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...	604800.0 s	13.8 KiB
www.servicenow.com/nas/ssi/footer/v1/footer.bundle.4274b8caf528b548c1ea.js	604800.0 s	13.3 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons.min.5...	604800.0 s	12.4 KiB
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC542546e8068f4a6...	3600.0 s	1.3 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...	604800.0 s	10.4 KiB
www.servicenow.com/nas/ssi/footer/v1/footer.bundle.47c1831ec46d73b6865c.css	604800.0 s	9.7 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	7.7 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	6.7 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	6.5 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	6.5 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	6.4 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	5.9 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	5.8 KiB
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RCfe619a52552040d...	3600.0 s	739 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC37d76cbb3f96468...	3600.0 s	738 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC5bbcecb27ecb4df...	3600.0 s	640 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC4fb7bbcb3a084b6...	3600.0 s	639 B
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	5.0 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	4.4 KiB
/etc.clientlibs/clientlibs/granite/utils.min.899004cc02c3...	604800.0 s	4.3 KiB
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC30c6dcb10fd94ec...	3600.0 s	533 B
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	3.8 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	3.5 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	3.1 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	2.9 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...	604800.0 s	2.8 KiB
/content/dam/servicenow-assets/public/en-us/images/global...	604800.0 s	2.6 KiB
/etc.clientlibs/core/wcm/components/image/v3/image/client...	604800.0 s	2.6 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	2.6 KiB
/etc.clientlibs/now-aem-www/clientlibs/clientlib-site-das...	604800.0 s	2.4 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	2.3 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	2.3 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	2.3 KiB
/etc.clientlibs/ds/clientlibs/clientlib-mids-profile.min....	604800.0 s	2.2 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	2.1 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	1.9 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	1.9 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	1.9 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	1.8 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	1.8 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	1.8 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	1.7 KiB
/content/dam/servicenow-assets/images/naas/language-selec...	604800.0 s	1.7 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	1.7 KiB
/etc.clientlibs/now-aem-www/clientlibs/clientlib-contexth...	604800.0 s	1.6 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	1.5 KiB
www.servicenow.com/content/dam/servicenow-assets/images/naas/search-icon.svg	604800.0 s	1.3 KiB
/content/dam/servicenow-assets/images/naas/servicenow-log...	604800.0 s	1.3 KiB
/resource_files/global-nav/components/flyout-promo-app/fl...	604800.0 s	1.3 KiB
/etc.clientlibs/core/wcm/components/image/v3/image/client...	604800.0 s	1.0 KiB

Layout shifts occur when elements move absent any user interaction. Investigate the causes of layout shifts, such as elements being added, removed, or their fonts changing as the page loads.

Why this matters

Performance issues directly impact user engagement and conversion rates.

headings: [map[key:node label:Element subItemsHeading:map[key:extra] valueType:node] map[granularity:0.001 key:score label:Layout shift score subItemsHeading:map[key:cause valueType:text] valueType:numeric]]

items: [map[node:map[type:text value:Total] score:0.26579100000000005] map[node:map[boundingRect:map[bottom:506 height:278 left:30 right:382 top:228 width:351] lhId:page-3-DIV nodeLabel:We use cookies on this site to improve your browsing experience, analyze indivi… path:1,HTML,1,BODY,40,DIV,0,DIV,2,DIV,a,#document-fragment,1,DIV,0,DIV,0,DIV,0,DIV,2,DIV selector:div > div.mainContent > div > div#cookieConsentDescription snippet:<div key="eu-disclosure-panel" id="cookieConsentDescription" class="consent editable" translate="no"> type:node] score:0.194727 subItems:map[items:[map[cause:Unsized image element extra:map[boundingRect:map[bottom:44 height:40 left:231 right:271 top:4 width:40] lhId:page-27-IMG nodeLabel:Search across ServiceNow path:1,HTML,1,BODY,12,DIV,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,1,SECTION,0,DIV,0,DIV,3,DIV,0,SPAN,1,SEARCH,1,SPAN,0,IMG selector:span#search-mobile > search.search-solr-sec > span.search-icon-wrapper > img.search-icon snippet:<img tabindex="0" class="search-icon" role="button" aria-label="Search across ServiceNow" src="/content/dam/servicenow-assets/images/naas/search-icon.svg" alt="Search across ServiceNow" width="24" height="24" data-icon-auto-suggestions-path="/content/dam/servicenow-assets/images/naas/autosuggestion-search-icon.svg" loading="lazy"> type:node]]] type:subitems]] map[node:map[boundingRect:map[bottom:654 height:148 left:30 right:382 top:506 width:351] lhId:page-2-DIV nodeLabel:Agree and ProceedRequired OnlyMore Information path:1,HTML,1,BODY,40,DIV,0,DIV,2,DIV,a,#document-fragment,1,DIV,0,DIV,0,DIV,0,DIV,3,DIV selector:div > div.mainContent > div > div.pdynamicbutton snippet:<div class="pdynamicbutton" style="visibility: visible;"> type:node] score:0.053529 subItems:map[items:[map[cause:Unsized image element extra:map[boundingRect:map[bottom:707 height:17 left:335 right:382 top:690 width:47] lhId:page-26-IMG nodeLabel:Company logo for TrustArc path:1,HTML,1,BODY,40,DIV,0,DIV,2,DIV,a,#document-fragment,1,DIV,0,DIV,1,DIV,1,DIV,3,A,0,IMG selector:div.footer > div.right > a > img.inline-10lr3p snippet:<img class="inline-10lr3p" alt="Company logo for TrustArc" src="https://consent.trustarc.com/get?name=Powered-By-TrustArc.png" target="_blank"> type:node]]] type:subitems]] map[node:map[boundingRect:map[bottom:715 height:37 left:10 right:402 top:678 width:391] lhId:page-1-DIV nodeLabel:Privacy Statement | Cookie Policy Powered by: path:1,HTML,1,BODY,40,DIV,0,DIV,2,DIV,a,#document-fragment,1,DIV,0,DIV,1,DIV selector:div.wrapper > div > div.footer snippet:<div class="footer" style=""> type:node] score:0.009239 subItems:map[items:[map[cause:Unsized image element extra:map[boundingRect:map[bottom:707 height:17 left:335 right:382 top:690 width:47] lhId:page-26-IMG nodeLabel:Company logo for TrustArc path:1,HTML,1,BODY,40,DIV,0,DIV,2,DIV,a,#document-fragment,1,DIV,0,DIV,1,DIV,1,DIV,3,A,0,IMG selector:div.footer > div.right > a > img.inline-10lr3p snippet:<img class="inline-10lr3p" alt="Company logo for TrustArc" src="https://consent.trustarc.com/get?name=Powered-By-TrustArc.png" target="_blank"> type:node]]] type:subitems]] map[node:map[boundingRect:map[bottom:715 height:37 left:10 right:402 top:678 width:391] lhId:page-1-DIV nodeLabel:Privacy Statement | Cookie Policy Powered by: path:1,HTML,1,BODY,40,DIV,0,DIV,2,DIV,a,#document-fragment,1,DIV,0,DIV,1,DIV selector:div.wrapper > div > div.footer snippet:<div class="footer" style=""> type:node] score:0.007359] map[node:map[boundingRect:map[bottom:715 height:37 left:10 right:402 top:678 width:391] lhId:page-1-DIV nodeLabel:Privacy Statement | Cookie Policy Powered by: path:1,HTML,1,BODY,40,DIV,0,DIV,2,DIV,a,#document-fragment,1,DIV,0,DIV,1,DIV selector:div.wrapper > div > div.footer snippet:<div class="footer" style=""> type:node] score:0.000937 subItems:map[items:[map[cause:Unsized image element extra:map[boundingRect:map[bottom:44 height:40 left:231 right:271 top:4 width:40] lhId:page-27-IMG nodeLabel:Search across ServiceNow path:1,HTML,1,BODY,12,DIV,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,1,SECTION,0,DIV,0,DIV,3,DIV,0,SPAN,1,SEARCH,1,SPAN,0,IMG selector:span#search-mobile > search.search-solr-sec > span.search-icon-wrapper > img.search-icon snippet:<img tabindex="0" class="search-icon" role="button" aria-label="Search across ServiceNow" src="/content/dam/servicenow-assets/images/naas/search-icon.svg" alt="Search across ServiceNow" width="24" height="24" data-icon-auto-suggestions-path="/content/dam/servicenow-assets/images/naas/autosuggestion-search-icon.svg" loading="lazy"> type:node]] map[cause:Web font extra:map[type:url value:https://consent.trustarc.com/get?name=ServiceNowSans-Bold.woff2]]] type:subitems]]]

items: [map[node:map[type:text value:Total] score:0.006746] map[node:map[boundingRect:map[bottom:936 height:181 left:0 right:412 top:755 width:412] lhId:page-8-DIV nodeLabel:CVS logo. path:1,HTML,1,BODY,12,DIV,0,DIV,2,DIV,0,DIV,1,DIV,0,DIV,1,DIV,0,ARC-BACKGROUND,0,DIV,2,DIV,3,DIV,0,ARC-LOGO-GROUP,a,#document-fragment,1,DIV selector:div.arc-logo-group snippet:<div class="arc-logo-group bg-transparent no-padding-bottom appearance-film-strip"> type:node] score:0.006746]]

items: [map[node:map[type:text value:Total] score:0.007569] map[node:map[boundingRect:map[bottom:936 height:181 left:0 right:412 top:755 width:412] lhId:page-8-DIV nodeLabel:CVS logo. path:1,HTML,1,BODY,12,DIV,0,DIV,2,DIV,0,DIV,1,DIV,0,DIV,1,DIV,0,ARC-BACKGROUND,0,DIV,2,DIV,3,DIV,0,ARC-LOGO-GROUP,a,#document-fragment,1,DIV selector:div.arc-logo-group snippet:<div class="arc-logo-group bg-transparent no-padding-bottom appearance-film-strip"> type:node] score:0.007569]]

Your first network request is the most important. Reduce its latency by avoiding redirects, ensuring a fast server response, and enabling text compression.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Consider setting font-display to swap or optional to ensure text is consistently visible. swap can be further optimized to mitigate layout shifts with font metric overrides.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URL	Est Savings
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...	25 ms
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...	25 ms
consent.trustarc.com/get?name=ServiceNowSans-Thin.woff2	25 ms
consent.trustarc.com/get?name=ServiceNowSans-Book.woff2	25 ms
consent.trustarc.com/get?name=ServiceNowSans-Light.woff2	25 ms
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...	10 ms
consent.trustarc.com/get?name=ServiceNowSans-Bold.woff2	5.0 ms

A forced reflow occurs when JavaScript queries geometric properties (such as offsetWidth) after styles have been invalidated by a change to the DOM state. This can result in poor performance. Learn more about forced reflows and possible mitigations.

Why this matters

Performance issues directly impact user engagement and conversion rates.

headings: [map[key:source label:Top function call valueType:source-location] map[granularity:1 key:reflowTime label:Total reflow time valueType:ms]]

items: [map[reflowTime:43.171 source:map[column:3177 line:17 type:source-location url:https://consent.trustarc.com/asset/adv-bundle.js?v=v1.7-1729 urlProvider:network]]]

headings: [map[key:source label:Source valueType:source-location] map[granularity:1 key:reflowTime label:Total reflow time valueType:ms]]

items: [map[reflowTime:157.945 source:map[type:text value:[unattributed]]] map[reflowTime:0.887 source:map[column:4524 line:11 type:source-location url:https://www.servicenow.com/etc.clientlibs/ds/clientlibs/clientlib-arc-generic.min.8db91ab0be1a51e2db1af2fbb80a7d2f.js urlProvider:network]] map[reflowTime:57.595 source:map[column:150 line:103 type:source-location url:https://www.servicenow.com/etc.clientlibs/ds/clientlibs/clientlib-arc-generic.min.8db91ab0be1a51e2db1af2fbb80a7d2f.js urlProvider:network]] map[reflowTime:4.468 source:map[column:4802 line:3735 type:source-location url:https://www.servicenow.com/etc.clientlibs/ds/clientlibs/clientlib-arc-generic.min.8db91ab0be1a51e2db1af2fbb80a7d2f.js urlProvider:network]] map[reflowTime:4.324 source:map[column:12146 line:0 type:source-location url:https://consent.trustarc.com/asset/adv-bundle.js?v=v1.7-1729 urlProvider:network]] map[reflowTime:52.099 source:map[column:3078 line:16 type:source-location url:https://consent.trustarc.com/asset/adv-bundle.js?v=v1.7-1729 urlProvider:network]] map[reflowTime:0.419 source:map[column:1504 line:23 type:source-location url:https://consent.trustarc.com/asset/adv-bundle.js?v=v1.7-1729 urlProvider:network]] map[reflowTime:0.759 source:map[column:10653 line:15 type:source-location url:https://assets.adobedtm.com/a441b904b50e/a1b7254b4e1d/launch-89f6ee0b3587.min.js urlProvider:network]] map[reflowTime:43.171 source:map[column:3241 line:16 type:source-location url:https://consent.trustarc.com/asset/adv-bundle.js?v=v1.7-1729 urlProvider:network]]]

Each subpart has specific improvement strategies. Ideally, most of the LCP time should be spent on loading the resources, not within delays.

Why this matters

Performance issues directly impact user engagement and conversion rates.

headings: [map[key:label label:Subpart valueType:text] map[key:duration label:Duration valueType:ms]]

items: [map[duration:614.113 label:Time to first byte subpart:timeToFirstByte] map[duration:3989.093 label:Element render delay subpart:elementRenderDelay]]

lhId: page-0-P

nodeLabel: We use cookies on this site to improve your browsing experience, analyze indivi…

path: 1,HTML,1,BODY,40,DIV,0,DIV,2,DIV,a,#document-fragment,1,DIV,0,DIV,0,DIV,0,DIV,2,DIV,0,P

selector: div.mainContent > div > div#cookieConsentDescription > p

snippet: <p>

Avoid chaining critical requests by reducing the length of chains, reducing the download size of resources, or deferring the download of unnecessary resources to improve page load.

Why this matters

Performance issues directly impact user engagement and conversion rates.

More than 4 preconnect connections were found. These should be used sparingly and only to the most important origins.

description: [preconnect](https://developer.chrome.com/docs/lighthouse/performance/uses-rel-preconnect/) hints help the browser establish a connection earlier in the page load, saving time when the first request for that origin is made. The following are the origins that the page preconnected to.

title: Preconnected origins

description: Add [preconnect](https://developer.chrome.com/docs/lighthouse/performance/uses-rel-preconnect/) hints to your most important origins, but try to use no more than 4.

title: Preconnect candidates

Requests are blocking the page's initial render, which may delay LCP. Deferring or inlining can move these network requests out of the critical path.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URL	Transfer Size	Duration
/etc.clientlibs/clientlibs/granite/jquery.min.3e24d4d067a...	35.5 KiB	300 ms
/content/dam/servicenow-assets/public/scripts/homepage-re...	1.5 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	1.9 KiB
/etc.clientlibs/core/wcm/components/image/v3/image/client...	1.0 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	3.8 KiB
/etc.clientlibs/clientlibs/granite/utils.min.899004cc02c3...	4.3 KiB

Reducing the download time of images can improve the perceived load time of the page and LCP. Learn more about optimizing image size

Why this matters

Performance issues directly impact user engagement and conversion rates.

	URL	Resource Size	Est Savings
Visual of a ServiceNow user's dashboard. `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	653.3 KiB	603.0 KiB
Two people at the Knowledge conference taking a photo. `div.flyout-promo-app__full-view > div.flyout-promo-app__media-area > div.flyout-promo-app__image-area > img.flyout-promo-app__media-image`	/content/dam/servicenow-assets/public/en-us/images/compan...	233.9 KiB	201.5 KiB
Attendees at Knowledge explore interactive displays and celebrate together, hig… `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	108.3 KiB	85.3 KiB
Powered by ServiceNow AI that ensured nothing stalled the deal, a sales team ce… `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	85.3 KiB	69.1 KiB
ServiceNow Knowledge attendees try hands-on AI demos and collaborate on real wo… `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	63.0 KiB	56.7 KiB
An HR professional uses the ServiceNow AI to automate employee requests through… `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	52.4 KiB	42.0 KiB
An IT leader is using her mobile phone to resolve incidents with ServiceNow. `img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	48.0 KiB	37.8 KiB
A group of co-workers check on all the different everyday tasks AI agents can f… `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	42.2 KiB	31.8 KiB
Patty, an IT manager, gets alerted that ServiceNow AI Agents have completed cre… `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	43.1 KiB	29.1 KiB
Forty-eight thousand Stellantis employees completed onboarding in a single day … `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	42.9 KiB	21.3 KiB
Autonomous Workforce let’s you see AI agents across your enterprise, including … `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	24.2 KiB	17.9 KiB
ServiceNow CEO Bill McDermott explores the topics of AI-powered transformation,… `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	18.6 KiB	15.5 KiB
Rotating montage of images from our 2025 Knowledge event, including our CEO. Se… `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	15.6 KiB	14.5 KiB
Using the ServiceNow AI Platform, Pure Storage netted an 82 Net Promoter Score,… `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	28.9 KiB	7.3 KiB

These insights are also available in the Chrome DevTools Performance Panel - record a trace to view more detailed information.

Time to Interactive is the amount of time it takes for the page to become fully interactive. Learn more about the Time to Interactive metric.

Why this matters

Performance issues directly impact user engagement and conversion rates.

TTI

The maximum potential First Input Delay that your users could experience is the duration of the longest task. Learn more about the Maximum Potential First Input Delay metric.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Redirects introduce additional delays before the page can be loaded. Learn how to avoid page redirects.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Estimated savings: 1.2 s

URL	Time Spent
servicenow.com/	1.2 s
www.servicenow.com/	0.0 ms

These are the largest layout shifts observed on the page. Each table item represents a single layout shift, and shows the element that shifted the most. Below each item are possible root causes that led to the layout shift. Some of these layout shifts may not be included in the CLS metric value due to windowing. Learn how to improve CLS

Why this matters

Performance issues directly impact user engagement and conversion rates.

Element	Layout shift score
We use cookies on this site to improve your browsing experience, analyze indivi… `div > div.mainContent > div > div#cookieConsentDescription`	0.195
Agree and ProceedRequired OnlyMore Information `div > div.mainContent > div > div.pdynamicbutton`	0.054
Privacy Statement \| Cookie Policy Powered by: `div.wrapper > div > div.footer`	0.009
CVS logo. `div.arc-logo-group`	0.008
Privacy Statement \| Cookie Policy Powered by: `div.wrapper > div > div.footer`	0.007
CVS logo. `div.arc-logo-group`	0.007
Privacy Statement \| Cookie Policy Powered by: `div.wrapper > div > div.footer`	0.001

Diagnostics

Reduce unused rules from stylesheets and defer CSS not used for above-the-fold content to decrease bytes consumed by network activity. Learn how to reduce unused CSS.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Estimated savings: 150 ms 30.9 KiB

URL	Transfer Size	Est Savings
www.servicenow.com/nas/ssi/header/v3/headerV3.bundle.020ad3bbd2e6300ffa2b.css	23.5 KiB	19.4 KiB
.container, .container-fluid, .container-lg, .container-m...	11.7 KiB	11.5 KiB

Reduce unused JavaScript and defer loading scripts until they are required to decrease bytes consumed by network activity. Learn how to reduce unused JavaScript.

Why this matters

Multi-megabyte JavaScript bundles delay every interactive feature on the page.

Learn more ▾

This is the Lighthouse audit fired when too much JS is shipped relative to what executes. The fix isn't a config flag — it requires bundle analysis (webpack-bundle-analyzer, rollup-plugin-visualizer), splitting routes into chunks, lazy-loading off-screen components, and removing unused dependencies. Fundamentally different from minification: minifying reduces byte count, this reduces what's downloaded at all.

Source: Google web.dev / Lighthouse

Estimated savings: 2.2 s 420.7 KiB

URL	Transfer Size	Est Savings
/content/dam/servicenow-assets/public/scripts/homepage-re...	297.7 KiB	145.8 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-generic.min.8...	241.2 KiB	78.4 KiB
/etc/cloudsettings.kernel.js/conf/servicenow-www/settings...	101.9 KiB	48.8 KiB
/g0qnl_a_YLYUI/1p/u1W0JyZywfjk/JuaGLDVzkDSQGQz7/T1ImORN2c...	179.8 KiB	38.4 KiB
assets.adobedtm.com/a441b904b50e/a1b7254b4e1d/launch-89f6ee0b3587.min.js	160.2 KiB	36.4 KiB
s2.go-mpulse.net/boomerang/RL5JW-PHDQ7-UYYZD-J2FGS-FE4LN	59.5 KiB	28.3 KiB
/etc.clientlibs/clientlibs/granite/jquery.min.3e24d4d067a...	34.5 KiB	23.5 KiB
consent.trustarc.com/asset/adv-bundle.js?v=v1.7-1729	77.8 KiB	21.0 KiB

Consider reducing the time spent parsing, compiling, and executing JS. You may find delivering smaller JS payloads helps with this. Learn how to reduce Javascript execution time.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URL	Total CPU Time	Script Evaluation	Script Parse
/etc/cloudsettings.kernel.js/conf/servicenow-www/settings...	63.2 s	8.7 s	62 ms
www.servicenow.com/	49.9 s	108 ms	13 ms
/content/dam/servicenow-assets/public/scripts/homepage-re...	30.0 s	29.2 s	211 ms
/etc.clientlibs/ds/clientlibs/clientlib-arc-generic.min.8...	8.0 s	7.1 s	254 ms
Unattributable	3.9 s	97 ms	0.0 ms
/g0qnl_a_YLYUI/1p/u1W0JyZywfjk/JuaGLDVzkDSQGQz7/T1ImORN2c...	1.5 s	1.3 s	91 ms
s2.go-mpulse.net/boomerang/RL5JW-PHDQ7-UYYZD-J2FGS-FE4LN	1.3 s	1.1 s	34 ms
assets.adobedtm.com/a441b904b50e/a1b7254b4e1d/launch-89f6ee0b3587.min.js	1.2 s	959 ms	178 ms
consent.trustarc.com/asset/adv-bundle.js?v=v1.7-1729	1.0 s	486 ms	2.4 ms
consent.trustarc.com/asset/notice.js/v/v1.7-1729	414 ms	301 ms	19 ms
www.servicenow.com/nas/ssi/header/v3/headerV3.bundle.c06df949cf9cb9c6643c.js	199 ms	82 ms	24 ms
www.servicenow.com/akam/13/37b04e5e	180 ms	165 ms	6.5 ms
www.servicenow.com/nas/ssi/footer/v1/footer.bundle.4274b8caf528b548c1ea.js	180 ms	132 ms	9.2 ms
/resource_files/global-nav/components/wc-account-menu/wc-...	170 ms	130 ms	20 ms
/resource_files/global-nav/components/flyout-promo-app/fl...	106 ms	92 ms	0.6 ms
/etc.clientlibs/clientlibs/granite/jquery.min.3e24d4d067a...	102 ms	64 ms	18 ms
/resource_files/global-nav/components/flyout-promo-app/fl...	84 ms	38 ms	42 ms

Consider reducing the time spent parsing, compiling and executing JS. You may find delivering smaller JS payloads helps with this. Learn how to minimize main-thread work

Why this matters

Performance issues directly impact user engagement and conversion rates.

Category	Time Spent
Script Evaluation	50.2 s
Other	46.5 s
Style & Layout	37.8 s
Rendering	24.9 s
Script Parsing & Compilation	1.0 s
Garbage Collection	947 ms
Parse HTML & CSS	364 ms

Many navigations are performed by going back to a previous page, or forwards again. The back/forward cache (bfcache) can speed up these return navigations. Learn more about the bfcache

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failure reason	Failure type
Pages with cache-control:no-store header cannot enter back/forward cache.	Actionable
Pages whose main resource has cache-control:no-store cannot enter back/forward cache.	Not actionable
Back/forward cache is disabled because some JavaScript network request received resource with Cache-Control: no-store header.	Not actionable

Large network payloads cost users real money and are highly correlated with long load times. Learn how to reduce payload sizes.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URL	Transfer Size
/content/dam/servicenow-assets/public/scripts/homepage-re...	643.5 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	298.6 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-generic.min.8...	242.2 KiB
/content/dam/servicenow-assets/public/en-us/images/compan...	235.1 KiB
/cm/servicenow2.com/modalconfig?type=servicenow2_slider_v...	223.0 KiB
/g0qnl_a_YLYUI/1p/u1W0JyZywfjk/JuaGLDVzkDSQGQz7/T1ImORN2c...	181.4 KiB
assets.adobedtm.com/a441b904b50e/a1b7254b4e1d/launch-89f6ee0b3587.min.js	160.5 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	109.4 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	105.3 KiB
/etc/cloudsettings.kernel.js/conf/servicenow-www/settings...	102.9 KiB

Set an explicit width and height on image elements to reduce layout shifts and improve CLS. Learn how to set image dimensions

Why this matters

Performance issues directly impact user engagement and conversion rates.

	URL
ServiceNow logo `div.top > left.left > h3 > img`	/content/dam/servicenow-assets/public/en-us/images/global...

More information about the performance of your application. These numbers don't directly affect the Performance score.

●Optimize DOM size

●Modern HTTP

●Optimize viewport for mobile

●Minify CSS

●Minify JavaScript

●Avoid long main-thread tasks 20 long tasks found

●Avoid non-composited animations 7 animated elements found

●Network Requests

●Network Round Trip Times 140 ms

●Server Backend Latencies 200 ms

●Tasks

●Diagnostics

●Metrics

●Screenshot Thumbnails

●Final Screenshot

●Script Treemap Data

●Resources Summary

●Initial server response time was short Root document took 20 ms

○INP breakdown

○LCP request discovery

○User Timing marks and measures

Accessibility

These checks highlight opportunities to improve the accessibility of your web app. Automatic detection can only detect a subset of issues and does not guarantee the accessibility of your web app, so manual testing is also encouraged.

Contrast

Low-contrast text is difficult or impossible for many users to read. Learn how to provide sufficient color contrast.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failing Elements
ServiceNow is the AI control tower `arc-universal-group.arc-ds-component > arc-heading-block > arc-heading > b`
Powered by `div > div.footer > div.right > label`

These are opportunities to improve the legibility of your content.

Navigation

A value greater than 0 implies an explicit navigation ordering. Although technically valid, this often creates frustrating experiences for users who rely on assistive technologies. Learn more about the `tabindex` attribute.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failing Elements
Skip to Main Content `section#naas-header-v3 > div.cmp-nav__top-nav-wrapper > div.cmp-nav__top-nav > a.naas-link`
body.page_arc_homepage > div#pop-div206343993166459727 > div#pop-div305368810588977486 > div#pop-frame032443984037759066 `body.page_arc_homepage > div#pop-div206343993166459727 > div#pop-div305368810588977486 > div#pop-frame032443984037759066`

Properly ordered headings that do not skip levels convey the semantic structure of the page, making it easier to navigate and understand when using assistive technologies. Learn more about heading order.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failing Elements
h5.arc-heading `h5.arc-heading`
h4.arc-heading `h4.arc-heading`
h3.arc-heading `h3.arc-heading`
h5.arc-heading `h5.arc-heading`

These are opportunities to improve keyboard navigation in your application.

○Interactive controls are keyboard focusable

○Interactive elements indicate their purpose and state

○The page has a logical tab order

○Visual order on the page follows DOM order

○User focus is not accidentally trapped in a region

○The user's focus is directed to new content added to the page

○HTML5 landmark elements are used to improve navigation

○Offscreen content is hidden from assistive technology

○Custom controls have associated labels

○Custom controls have ARIA roles

●`[aria-*]` attributes match their roles

●`[aria-hidden="true"]` is not present on the document `<body>`

●`[role]`s have all required `[aria-*]` attributes

●`[role]` values are valid

●`[aria-*]` attributes have valid values

●`[aria-*]` attributes are valid and not misspelled

●Buttons have an accessible name

●Image elements have `[alt]` attributes

●Form elements have associated labels

●`[user-scalable="no"]` is not used in the `<meta name="viewport">` element and the `[maximum-scale]` attribute is not less than 5.

●`button`, `link`, and `menuitem` elements have accessible names

●ARIA attributes are used as specified for the element's role

●Elements with `role="dialog"` or `role="alertdialog"` have accessible names.

●`[aria-hidden="true"]` elements do not contain focusable descendents

●Elements use only permitted ARIA attributes

●Document has a `<title>` element

●`<html>` element has a `[lang]` attribute

●`<html>` element has a valid value for its `[lang]` attribute

●Links have a discernible name

●Lists contain only `<li>` elements and script supporting elements (`<script>` and `<template>`).

●List items (`<li>`) are contained within `<ul>`, `<ol>` or `<menu>` parent elements

●Touch targets have sufficient size and spacing.

●`[lang]` attributes have a valid value

●Document has a main landmark.

●Deprecated ARIA roles were not used

●All heading elements contain content.

●Identical links have the same purpose.

●Elements with visible text labels have matching accessible names.

○`[accesskey]` values are unique

○ARIA input fields have accessible names

○ARIA `meter` elements have accessible names

○ARIA `progressbar` elements have accessible names

○Elements with an ARIA `[role]` that require children to contain a specific `[role]` have all required children.

○`[role]`s are contained by their required parent element

○Elements with the `role=text` attribute do not have focusable descendents.

○ARIA toggle fields have accessible names

○ARIA `tooltip` elements have accessible names

○ARIA `treeitem` elements have accessible names

○The page contains a heading, skip link, or landmark region

○`<dl>`'s contain only properly-ordered `<dt>` and `<dd>` groups, `<script>`, `<template>` or `<div>` elements.

○Definition list items are wrapped in `<dl>` elements

○ARIA IDs are unique

○No form fields have multiple labels

○`<frame>` or `<iframe>` elements have a title

○`<html>` element has an `[xml:lang]` attribute with the same base language as the `[lang]` attribute.

○Input buttons have discernible text.

○`<input type="image">` elements have `[alt]` text

○Links are distinguishable without relying on color.

○The document does not use `<meta http-equiv="refresh">`

○`<object>` elements have alternate text

○Select elements have associated label elements.

○Skip links are focusable.

○Cells in a `<table>` element that use the `[headers]` attribute refer to table cells within the same table.

○`<th>` elements and elements with `[role="columnheader"/"rowheader"]` have data cells they describe.

○`<video>` elements contain a `<track>` element with `[kind="captions"]`

○Tables have different content in the summary attribute and `<caption>`.

○Uses ARIA roles only on compatible elements

○Image elements do not have `[alt]` attributes that are redundant text.

○Tables use `<caption>` instead of cells with the `[colspan]` attribute to indicate a caption.

○`<td>` elements in a large `<table>` have one or more table headers.

Best Practices

User Experience

Image display dimensions should match natural aspect ratio. Learn more about image aspect ratio.

Why this matters

Performance issues directly impact user engagement and conversion rates.

	URL	Aspect Ratio (Displayed)	Aspect Ratio (Actual)
servicenow `div#cookieMainHeader > div.logo > a > img.inline-95gvku`	consent.trustarc.com/get?name=servicenow_header_logo.svg	192 x 64 (3.00)	132 x 20 (6.60)

General

Deprecated APIs will eventually be removed from the browser. Learn more about deprecated APIs.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Deprecation / Warning	Source
Unload event listeners are deprecated and will be removed.	s2.go-mpulse.net/boomerang/RL5JW-PHDQ7-UYYZD-J2FGS-FE4LN line 9, col 11355
Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.	/etc/cloudsettings.kernel.js/conf/servicenow-www/settings... line 537, col 505

Errors logged to the console indicate unresolved problems. They can come from network request failures and other browser concerns. Learn more about this errors in console diagnostic audit

Why this matters

Performance issues directly impact user engagement and conversion rates.

Source	Description
	`A bad HTTP response code (403) was received when fetching the script.`
ssosignon.servicenow.com/api/v1/sessions/me	`Failed to load resource: the server responded with a status of 404 ()`
	`TypeError: Cannot read properties of null (reading 'remove')`
www.servicenow.com/ line 21, col 1805	`TypeError: Failed to register a ServiceWorker for scope ('https://www.servicenow.com/') with script ('https://www.servicenow.com/akam-sw.js'): A bad HTTP response code (403) was received when fetching the script.`

Source maps translate minified code to the original source code. This helps developers debug in production. In addition, Lighthouse is able to provide further insights. Consider deploying source maps to take advantage of these benefits. Learn more about source maps.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URL
/g0qnl_a_YLYUI/1p/u1W0JyZywfjk/JuaGLDVzkDSQGQz7/T1ImORN2c...
/etc.clientlibs/ds/clientlibs/clientlib-arc-generic.min.8...
/content/dam/servicenow-assets/public/scripts/homepage-re...

●Uses HTTPS

●Avoids third-party cookies

●Allows users to paste into input fields

●Avoids requesting the geolocation permission on page load

●Avoids requesting the notification permission on page load

●Serves images with appropriate resolution

●Page has the HTML doctype

●Properly defines charset

●No issues in the `Issues` panel in Chrome Devtools

●Ensure CSP is effective against XSS attacks

●Use a strong HSTS policy

●Ensure proper origin isolation with COOP

●Mitigate DOM-based XSS with Trusted Types

●Detected JavaScript libraries

○Redirects HTTP traffic to HTTPS

○Mitigate clickjacking with XFO or CSP

SEO

These checks ensure that your page is following basic search engine optimization advice. There are many additional factors Lighthouse does not score here that may affect your search ranking, including performance on Core Web Vitals. Learn more about Google Search Essentials.

Content Best Practices

Descriptive link text helps search engines understand your content. Learn how to make links more accessible.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Link destination	Link Text
www.servicenow.com/platform/autonomous-workforce.html	Learn More
www.forrester.com/about-us/objectivity/	here

Format your HTML in a way that enables crawlers to better understand your app’s content.

○Structured data is valid

●Page isn’t blocked from indexing

●Document has a `<title>` element

●Document has a meta description

●Page has successful HTTP status code

●Links are crawlable

●Image elements have `[alt]` attributes

●Document has a valid `hreflang`

●Document has a valid `rel=canonical`

○robots.txt is valid

Lighthouse Scores

Industry-standard audits powered by Google Lighthouse. — Desktop

Performance

Accessibility

Best Practices

SEO

Core Web Vitals

Key metrics that affect user experience. — Desktop

First Contentful Paint First Contentful Paint — how long until the browser renders the first piece of content. Under 1.8s is good.

1.45 s

Largest Contentful Paint Largest Contentful Paint — how long until the largest visible element loads. Under 2.5s is good.

5.03 s

Total Blocking Time Total Blocking Time — total time the main thread was blocked, preventing user input. Under 200ms is good.

466 ms

Cumulative Layout Shift Cumulative Layout Shift — measures visual stability. How much the page layout shifts during loading. Under 0.1 is good.

0.068

Speed Index Speed Index — how quickly content is visually displayed during load. Under 3.4s is good.

9.63 s

Time to Interactive Time to Interactive — how long until the page is fully interactive and responds to user input. Under 3.8s is good.

5.50 s

Detailed Report

Audit breakdown by category with detailed findings.

Performance

Insights

Remove large, duplicate JavaScript modules from bundles to reduce unnecessary bytes consumed by network activity.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Why this matters

Shipping ES5 transpiled code to modern browsers wastes bytes — every user with an evergreen browser pays for compatibility you don't need.

Learn more ▾

Source: Google web.dev / Lighthouse

3rd party code can significantly impact load performance. Reduce and defer loading of 3rd party code to prioritize your page's content.

Why this matters

Performance issues directly impact user engagement and conversion rates.

A long cache lifetime can speed up repeat visits to your page. Learn more about caching.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Request	Cache TTL	Transfer Size
assets.adobedtm.com/a441b904b50e/a1b7254b4e1d/launch-89f6ee0b3587.min.js	3600.0 s	160.5 KiB
/g0qnl_a_YLYUI/1p/u1W0JyZywfjk/JuaGLDVzkDSQGQz7/T1ImORN2c...	21600.0 s	181.4 KiB
/etc/cloudsettings.kernel.js/conf/servicenow-www/settings...	1269.0 s	103.4 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	643.5 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	298.6 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-generic.min.8...	604800.0 s	242.2 KiB
/content/dam/servicenow-assets/public/en-us/images/compan...	604800.0 s	235.1 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	209.6 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	181.7 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	129.3 KiB
www.servicenow.com/content/dam/servicenow-assets/images/naas/company-collage.png	604800.0 s	110.3 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	105.3 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	86.4 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	82.2 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	81.1 KiB
/content/dam/servicenow-assets/public/en-us/images/compan...	604800.0 s	76.6 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	69.9 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	64.5 KiB
www.servicenow.com/akam/13/37b04e5e	21600.0 s	9.8 KiB
s2.go-mpulse.net/boomerang/RL5JW-PHDQ7-UYYZD-J2FGS-FE4LN	604800.0 s	59.7 KiB
/resource_files/global-nav/components/flyout-promo-app/fl...	604800.0 s	54.3 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...	604800.0 s	52.9 KiB
/notice?domain=servicenow2.com&c=teconsent&text=true&js=n...	3600.0 s	6.6 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...	604800.0 s	52.1 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...	604800.0 s	51.6 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...	604800.0 s	49.2 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...	604800.0 s	47.4 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...	604800.0 s	47.3 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	39.2 KiB
/etc.clientlibs/clientlibs/granite/jquery.min.3e24d4d067a...	604800.0 s	35.5 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	34.3 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	34.0 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	31.8 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...	604800.0 s	31.5 KiB
/resource_files/global-nav/components/wc-account-menu/wc-...	604800.0 s	30.0 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	30.0 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	28.2 KiB
www.servicenow.com/nas/ssi/header/v3/headerV3.bundle.c06df949cf9cb9c6643c.js	604800.0 s	27.7 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	26.9 KiB
www.servicenow.com/nas/ssi/header/v3/headerV3.bundle.020ad3bbd2e6300ffa2b.css	604800.0 s	24.5 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	24.2 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	23.9 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	23.3 KiB
rum.hlx.page/.rum/@adobe/helix-rum-js@%5E2/dist/rum-standalone.js	3600.0 s	2.8 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	18.3 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	13.5 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...	604800.0 s	13.4 KiB
www.servicenow.com/nas/ssi/footer/v1/footer.bundle.4274b8caf528b548c1ea.js	604800.0 s	13.3 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	13.1 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons.min.5...	604800.0 s	12.4 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	12.3 KiB
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC542546e8068f4a6...	3600.0 s	1.3 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...	604800.0 s	10.4 KiB
www.servicenow.com/nas/ssi/footer/v1/footer.bundle.47c1831ec46d73b6865c.css	604800.0 s	9.8 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	7.3 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	6.7 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	6.0 KiB
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RCfe619a52552040d...	3600.0 s	739 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC37d76cbb3f96468...	3600.0 s	738 B
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	5.6 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	5.3 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	5.2 KiB
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC5bbcecb27ecb4df...	3600.0 s	640 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC4fb7bbcb3a084b6...	3600.0 s	639 B
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	5.0 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	4.6 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	4.4 KiB
/etc.clientlibs/clientlibs/granite/utils.min.899004cc02c3...	604800.0 s	4.3 KiB
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC30c6dcb10fd94ec...	3600.0 s	533 B
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	3.8 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	3.6 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	3.1 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	2.9 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...	604800.0 s	2.8 KiB
/content/dam/servicenow-assets/public/en-us/images/global...	604800.0 s	2.6 KiB
/etc.clientlibs/core/wcm/components/image/v3/image/client...	604800.0 s	2.6 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	2.6 KiB
/etc.clientlibs/now-aem-www/clientlibs/clientlib-site-das...	604800.0 s	2.4 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	2.3 KiB
/content/dam/servicenow-assets/images/naas/servicenow-hea...	604800.0 s	2.3 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	2.3 KiB
/etc.clientlibs/ds/clientlibs/clientlib-mids-profile.min....	604800.0 s	2.2 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	2.1 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	1.9 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	1.9 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	1.9 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	1.9 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	1.9 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	1.8 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	1.8 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	1.8 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	1.7 KiB
/content/dam/servicenow-assets/images/naas/language-selec...	604800.0 s	1.7 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...	604800.0 s	1.7 KiB
/etc.clientlibs/now-aem-www/clientlibs/clientlib-contexth...	604800.0 s	1.6 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	604800.0 s	1.5 KiB
www.servicenow.com/content/dam/servicenow-assets/images/naas/search-icon.svg	604800.0 s	1.3 KiB
/resource_files/global-nav/components/flyout-promo-app/fl...	604800.0 s	1.3 KiB
/etc.clientlibs/core/wcm/components/image/v3/image/client...	604800.0 s	1.0 KiB

Your first network request is the most important. Reduce its latency by avoiding redirects, ensuring a fast server response, and enabling text compression.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Why this matters

Performance issues directly impact user engagement and conversion rates.

headings: [map[key:source label:Top function call valueType:source-location] map[granularity:1 key:reflowTime label:Total reflow time valueType:ms]]

items: [map[reflowTime:44.628 source:map[column:6231 line:3891 type:source-location url:https://www.servicenow.com/content/dam/servicenow-assets/public/scripts/homepage-redesign/homepage-hybrid-bundle-v4.js urlProvider:network]]]

headings: [map[key:source label:Source valueType:source-location] map[granularity:1 key:reflowTime label:Total reflow time valueType:ms]]

items: [map[reflowTime:63.394 source:map[type:text value:[unattributed]]] map[reflowTime:59.258 source:map[column:150 line:103 type:source-location url:https://www.servicenow.com/etc.clientlibs/ds/clientlibs/clientlib-arc-generic.min.8db91ab0be1a51e2db1af2fbb80a7d2f.js urlProvider:network]] map[reflowTime:4.208 source:map[column:4802 line:3735 type:source-location url:https://www.servicenow.com/etc.clientlibs/ds/clientlibs/clientlib-arc-generic.min.8db91ab0be1a51e2db1af2fbb80a7d2f.js urlProvider:network]] map[reflowTime:44.526 source:map[column:912 line:3902 type:source-location url:https://www.servicenow.com/content/dam/servicenow-assets/public/scripts/homepage-redesign/homepage-hybrid-bundle-v4.js urlProvider:network]] map[reflowTime:0.102 source:map[column:6523 line:3898 type:source-location url:https://www.servicenow.com/content/dam/servicenow-assets/public/scripts/homepage-redesign/homepage-hybrid-bundle-v4.js urlProvider:network]] map[reflowTime:4.068 source:map[column:12146 line:0 type:source-location url:https://consent.trustarc.com/asset/adv-bundle.js?v=v1.7-1729 urlProvider:network]] map[reflowTime:0.933 source:map[column:161896 line:9 type:source-location url:https://s2.go-mpulse.net/boomerang/RL5JW-PHDQ7-UYYZD-J2FGS-FE4LN urlProvider:network]] map[reflowTime:53.684 source:map[column:3078 line:16 type:source-location url:https://consent.trustarc.com/asset/adv-bundle.js?v=v1.7-1729 urlProvider:network]] map[reflowTime:0.45 source:map[column:1504 line:23 type:source-location url:https://consent.trustarc.com/asset/adv-bundle.js?v=v1.7-1729 urlProvider:network]] map[reflowTime:10.327 source:map[column:10622 line:15 type:source-location url:https://assets.adobedtm.com/a441b904b50e/a1b7254b4e1d/launch-89f6ee0b3587.min.js urlProvider:network]] map[reflowTime:12.159 source:map[column:3241 line:16 type:source-location url:https://consent.trustarc.com/asset/adv-bundle.js?v=v1.7-1729 urlProvider:network]]]

Each subpart has specific improvement strategies. Ideally, most of the LCP time should be spent on loading the resources, not within delays.

Why this matters

Performance issues directly impact user engagement and conversion rates.

headings: [map[key:label label:Subpart valueType:text] map[key:duration label:Duration valueType:ms]]

items: [map[duration:615.19 label:Time to first byte subpart:timeToFirstByte] map[duration:1213.158 label:Resource load delay subpart:resourceLoadDelay] map[duration:64.056 label:Resource load duration subpart:resourceLoadDuration] map[duration:2781.079 label:Element render delay subpart:elementRenderDelay]]

lhId: page-0-IMG

nodeLabel: Autonomous Workforce let’s you see AI agents across your enterprise, including …

path: 1,HTML,1,BODY,12,DIV,0,DIV,2,DIV,0,DIV,1,DIV,0,DIV,1,DIV,0,ARC-BACKGROUND,0,DIV,2,DIV,1,ARC-MARQUEE-ROTATING,2,MARQUEE-ROTATING-SLIDE,1,MARQUEE-ROTATING-COLLAGE,0,ARC-IMAGE,a,#document-fragment,2,PICTURE,8,IMG

selector: picture > img.arc-image

snippet: <img class="arc-image fit-cover" src="/content/dam/servicenow-assets/public/scripts/homepage-redesign/marquee/hp…" alt="Autonomous Workforce let’s you see AI agents across your enterprise, inclu…" loading="lazy">

Optimize LCP by making the LCP image discoverable from the HTML immediately, and avoiding lazy-loading

Why this matters

Performance issues directly impact user engagement and conversion rates.

lhId: page-0-IMG

nodeLabel: Autonomous Workforce let’s you see AI agents across your enterprise, including …

selector: picture > img.arc-image

Avoid chaining critical requests by reducing the length of chains, reducing the download size of resources, or deferring the download of unnecessary resources to improve page load.

Why this matters

Performance issues directly impact user engagement and conversion rates.

More than 4 preconnect connections were found. These should be used sparingly and only to the most important origins.

title: Preconnected origins

description: Add [preconnect](https://developer.chrome.com/docs/lighthouse/performance/uses-rel-preconnect/) hints to your most important origins, but try to use no more than 4.

title: Preconnect candidates

Consider setting font-display to swap or optional to ensure text is consistently visible. swap can be further optimized to mitigate layout shifts with font metric overrides.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URL	Est Savings
consent.trustarc.com/get?name=ServiceNowSans-Thin.woff2	15 ms
consent.trustarc.com/get?name=ServiceNowSans-Book.woff2	15 ms
consent.trustarc.com/get?name=ServiceNowSans-Light.woff2	15 ms
consent.trustarc.com/get?name=ServiceNowSans-Bold.woff2	5.0 ms

Reducing the download time of images can improve the perceived load time of the page and LCP. Learn more about optimizing image size

Why this matters

Performance issues directly impact user engagement and conversion rates.

	URL	Resource Size	Est Savings
Visual of a ServiceNow user's dashboard. `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	653.3 KiB	492.1 KiB
Two people at the Knowledge conference taking a photo. `div.flyout-promo-app__full-view > div.flyout-promo-app__media-area > div.flyout-promo-app__image-area > img.flyout-promo-app__media-image`	/content/dam/servicenow-assets/public/en-us/images/compan...	233.9 KiB	223.3 KiB
Attendees at Knowledge explore interactive displays and celebrate together, hig… `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	208.4 KiB	194.0 KiB
Powered by ServiceNow AI that ensured nothing stalled the deal, a sales team ce… `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	180.5 KiB	158.6 KiB
ServiceNow Knowledge attendees try hands-on AI demos and collaborate on real wo… `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	128.1 KiB	112.9 KiB
An HR professional uses the ServiceNow AI to automate employee requests through… `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	85.3 KiB	75.9 KiB
Patty, an IT manager, gets alerted that ServiceNow AI Agents have completed cre… `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	80.0 KiB	64.4 KiB
A group of co-workers check on all the different everyday tasks AI agents can f… `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	68.8 KiB	61.2 KiB
Forty-eight thousand Stellantis employees completed onboarding in a single day … `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	63.3 KiB	27.7 KiB
ServiceNow CEO Bill McDermott explores the topics of AI-powered transformation,… `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	30.7 KiB	21.8 KiB
An IT leader is using her mobile phone to resolve incidents with ServiceNow. `img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	25.7 KiB	20.9 KiB
Autonomous Workforce let’s you see AI agents across your enterprise, including … `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	32.9 KiB	18.4 KiB
Using the ServiceNow AI Platform, Pure Storage netted an 82 Net Promoter Score,… `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	38.1 KiB	16.7 KiB
A ServiceNow AI Control Tower view reveals the value multiple types of AI deliv… `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	17.2 KiB	15.4 KiB
An AstraZeneca technician takes part in a clinical trial on a medication in the… `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	33.2 KiB	14.5 KiB
Bell Canada deflects 3 million support calls annually with the help of the Serv… `picture > img.arc-image`	/content/dam/servicenow-assets/public/scripts/homepage-re...	28.9 KiB	12.7 KiB

Requests are blocking the page's initial render, which may delay LCP. Deferring or inlining can move these network requests out of the critical path.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URL	Transfer Size
/content/dam/servicenow-assets/public/scripts/homepage-re...	3.8 KiB
/etc.clientlibs/clientlibs/granite/utils.min.899004cc02c3...	4.3 KiB
/etc.clientlibs/clientlibs/granite/jquery.min.3e24d4d067a...	35.5 KiB
/etc.clientlibs/core/wcm/components/image/v3/image/client...	1.0 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	1.9 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	1.5 KiB

These insights are also available in the Chrome DevTools Performance Panel - record a trace to view more detailed information.

Redirects introduce additional delays before the page can be loaded. Learn how to avoid page redirects.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Estimated savings: 619 ms

URL	Time Spent
servicenow.com/	619 ms
www.servicenow.com/	0.0 ms

Time to Interactive is the amount of time it takes for the page to become fully interactive. Learn more about the Time to Interactive metric.

Why this matters

Performance issues directly impact user engagement and conversion rates.

TTI

The maximum potential First Input Delay that your users could experience is the duration of the longest task. Learn more about the Maximum Potential First Input Delay metric.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Diagnostics

Reduce unused rules from stylesheets and defer CSS not used for above-the-fold content to decrease bytes consumed by network activity. Learn how to reduce unused CSS.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Estimated savings: 40 ms 39.4 KiB

URL	Transfer Size	Est Savings
www.servicenow.com/nas/ssi/header/v3/headerV3.bundle.020ad3bbd2e6300ffa2b.css	23.5 KiB	17.9 KiB
.container, .container-fluid, .container-lg, .container-m...	11.7 KiB	11.5 KiB
:host { all: initial; display: block !important; direction: ltr; } …	11.1 KiB	10.0 KiB

Reduce unused JavaScript and defer loading scripts until they are required to decrease bytes consumed by network activity. Learn how to reduce unused JavaScript.

Why this matters

Multi-megabyte JavaScript bundles delay every interactive feature on the page.

Learn more ▾

Source: Google web.dev / Lighthouse

Estimated savings: 280 ms 420.2 KiB

URL	Transfer Size	Est Savings
/content/dam/servicenow-assets/public/scripts/homepage-re...	297.7 KiB	145.9 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-generic.min.8...	241.2 KiB	78.2 KiB
/etc/cloudsettings.kernel.js/conf/servicenow-www/settings...	101.9 KiB	48.8 KiB
/g0qnl_a_YLYUI/1p/u1W0JyZywfjk/JuaGLDVzkDSQGQz7/T1ImORN2c...	179.8 KiB	38.4 KiB
assets.adobedtm.com/a441b904b50e/a1b7254b4e1d/launch-89f6ee0b3587.min.js	160.2 KiB	36.4 KiB
s2.go-mpulse.net/boomerang/RL5JW-PHDQ7-UYYZD-J2FGS-FE4LN	59.5 KiB	28.3 KiB
/etc.clientlibs/clientlibs/granite/jquery.min.3e24d4d067a...	34.5 KiB	23.5 KiB
consent.trustarc.com/asset/adv-bundle.js?v=v1.7-1729	77.8 KiB	20.5 KiB

Consider reducing the time spent parsing, compiling, and executing JS. You may find delivering smaller JS payloads helps with this. Learn how to reduce Javascript execution time.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URL	Total CPU Time	Script Evaluation	Script Parse
/etc/cloudsettings.kernel.js/conf/servicenow-www/settings...	11.2 s	1.4 s	13 ms
www.servicenow.com/	8.7 s	26 ms	4.2 ms
/content/dam/servicenow-assets/public/scripts/homepage-re...	6.1 s	5.8 s	51 ms
/etc.clientlibs/ds/clientlibs/clientlib-arc-generic.min.8...	1.3 s	1.0 s	64 ms
Unattributable	925 ms	22 ms	0.0 ms
/g0qnl_a_YLYUI/1p/u1W0JyZywfjk/JuaGLDVzkDSQGQz7/T1ImORN2c...	390 ms	338 ms	22 ms
assets.adobedtm.com/a441b904b50e/a1b7254b4e1d/launch-89f6ee0b3587.min.js	303 ms	239 ms	30 ms
s2.go-mpulse.net/boomerang/RL5JW-PHDQ7-UYYZD-J2FGS-FE4LN	299 ms	248 ms	8.6 ms
consent.trustarc.com/asset/adv-bundle.js?v=v1.7-1729	193 ms	105 ms	0.7 ms
consent.trustarc.com/asset/notice.js/v/v1.7-1729	139 ms	96 ms	5.2 ms
www.servicenow.com/akam/13/37b04e5e	69 ms	61 ms	2.0 ms

Consider reducing the time spent parsing, compiling and executing JS. You may find delivering smaller JS payloads helps with this. Learn how to minimize main-thread work

Why this matters

Performance issues directly impact user engagement and conversion rates.

Category	Time Spent
Script Evaluation	9.6 s
Other	8.5 s
Style & Layout	6.7 s
Rendering	4.5 s
Script Parsing & Compilation	240 ms
Garbage Collection	178 ms
Parse HTML & CSS	100 ms

Many navigations are performed by going back to a previous page, or forwards again. The back/forward cache (bfcache) can speed up these return navigations. Learn more about the bfcache

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failure reason	Failure type
Pages with cache-control:no-store header cannot enter back/forward cache.	Actionable
Pages whose main resource has cache-control:no-store cannot enter back/forward cache.	Not actionable
Back/forward cache is disabled because some JavaScript network request received resource with Cache-Control: no-store header.	Not actionable

Large network payloads cost users real money and are highly correlated with long load times. Learn how to reduce payload sizes.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URL	Transfer Size
/content/dam/servicenow-assets/public/scripts/homepage-re...	643.5 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	298.6 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-generic.min.8...	242.2 KiB
/content/dam/servicenow-assets/public/en-us/images/compan...	235.1 KiB
/cm/servicenow2.com/modalconfig?type=servicenow2_slider_v...	223.0 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	209.6 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	181.7 KiB
/g0qnl_a_YLYUI/1p/u1W0JyZywfjk/JuaGLDVzkDSQGQz7/T1ImORN2c...	181.4 KiB
assets.adobedtm.com/a441b904b50e/a1b7254b4e1d/launch-89f6ee0b3587.min.js	160.5 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...	129.3 KiB

Set an explicit width and height on image elements to reduce layout shifts and improve CLS. Learn how to set image dimensions

Why this matters

Performance issues directly impact user engagement and conversion rates.

	URL
ServiceNow logo `div.top > left.left > h3 > img`	/content/dam/servicenow-assets/public/en-us/images/global...

More information about the performance of your application. These numbers don't directly affect the Performance score.

●Layout shift culprits

●Optimize DOM size

●Modern HTTP

●Optimize viewport for mobile

●Minify CSS

●Minify JavaScript

●Avoid long main-thread tasks 10 long tasks found

●Avoid non-composited animations 7 animated elements found

●Network Requests

●Network Round Trip Times 140 ms

●Server Backend Latencies 220 ms

●Tasks

●Diagnostics

●Metrics

●Screenshot Thumbnails

●Final Screenshot

●Script Treemap Data

●Resources Summary

●Initial server response time was short Root document took 20 ms

●Avoid large layout shifts 5 layout shifts found

○INP breakdown

○User Timing marks and measures

Accessibility

Contrast

Low-contrast text is difficult or impossible for many users to read. Learn how to provide sufficient color contrast.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failing Elements
ServiceNow is the AI control tower `arc-universal-group.arc-ds-component > arc-heading-block > arc-heading > b`
Powered by `div > div.footer > div.right > label`

These are opportunities to improve the legibility of your content.

Navigation

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failing Elements
Skip to Main Content `section#naas-header-v3 > div.cmp-nav__top-nav-wrapper > div.cmp-nav__top-nav > a.naas-link`
body.page_arc_homepage > div#pop-div2015241018385488903 > div#pop-div3033336824279079835 > div#pop-frame07333815895906917 `body.page_arc_homepage > div#pop-div2015241018385488903 > div#pop-div3033336824279079835 > div#pop-frame07333815895906917`

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failing Elements
h5.arc-heading `h5.arc-heading`
h4.arc-heading `h4.arc-heading`
h3.arc-heading `h3.arc-heading`
h5.arc-heading `h5.arc-heading`

These are opportunities to improve keyboard navigation in your application.

○Interactive controls are keyboard focusable

○Interactive elements indicate their purpose and state

○The page has a logical tab order

○Visual order on the page follows DOM order

○User focus is not accidentally trapped in a region

○The user's focus is directed to new content added to the page

○HTML5 landmark elements are used to improve navigation

○Offscreen content is hidden from assistive technology

○Custom controls have associated labels

○Custom controls have ARIA roles

●`[aria-*]` attributes match their roles

●`[aria-hidden="true"]` is not present on the document `<body>`

●`[role]`s have all required `[aria-*]` attributes

●Elements with an ARIA `[role]` that require children to contain a specific `[role]` have all required children.

●`[role]`s are contained by their required parent element

●`[role]` values are valid

●`[aria-*]` attributes have valid values

●`[aria-*]` attributes are valid and not misspelled

●Buttons have an accessible name

●Image elements have `[alt]` attributes

●Form elements have associated labels

●`[user-scalable="no"]` is not used in the `<meta name="viewport">` element and the `[maximum-scale]` attribute is not less than 5.

●`button`, `link`, and `menuitem` elements have accessible names

●ARIA attributes are used as specified for the element's role

●Elements with `role="dialog"` or `role="alertdialog"` have accessible names.

●`[aria-hidden="true"]` elements do not contain focusable descendents

●Elements use only permitted ARIA attributes

●Document has a `<title>` element

●`<html>` element has a `[lang]` attribute

●`<html>` element has a valid value for its `[lang]` attribute

●Links have a discernible name

●Lists contain only `<li>` elements and script supporting elements (`<script>` and `<template>`).

●List items (`<li>`) are contained within `<ul>`, `<ol>` or `<menu>` parent elements

●Touch targets have sufficient size and spacing.

●`[lang]` attributes have a valid value

●Document has a main landmark.

●Deprecated ARIA roles were not used

●All heading elements contain content.

●Identical links have the same purpose.

●Elements with visible text labels have matching accessible names.

○`[accesskey]` values are unique

○ARIA input fields have accessible names

○ARIA `meter` elements have accessible names

○ARIA `progressbar` elements have accessible names

○Elements with the `role=text` attribute do not have focusable descendents.

○ARIA toggle fields have accessible names

○ARIA `tooltip` elements have accessible names

○ARIA `treeitem` elements have accessible names

○The page contains a heading, skip link, or landmark region

○`<dl>`'s contain only properly-ordered `<dt>` and `<dd>` groups, `<script>`, `<template>` or `<div>` elements.

○Definition list items are wrapped in `<dl>` elements

○ARIA IDs are unique

○No form fields have multiple labels

○`<frame>` or `<iframe>` elements have a title

○`<html>` element has an `[xml:lang]` attribute with the same base language as the `[lang]` attribute.

○Input buttons have discernible text.

○`<input type="image">` elements have `[alt]` text

○Links are distinguishable without relying on color.

○The document does not use `<meta http-equiv="refresh">`

○`<object>` elements have alternate text

○Select elements have associated label elements.

○Skip links are focusable.

○Cells in a `<table>` element that use the `[headers]` attribute refer to table cells within the same table.

○`<th>` elements and elements with `[role="columnheader"/"rowheader"]` have data cells they describe.

○`<video>` elements contain a `<track>` element with `[kind="captions"]`

○Tables have different content in the summary attribute and `<caption>`.

○Uses ARIA roles only on compatible elements

○Image elements do not have `[alt]` attributes that are redundant text.

○Tables use `<caption>` instead of cells with the `[colspan]` attribute to indicate a caption.

○`<td>` elements in a large `<table>` have one or more table headers.

Best Practices

User Experience

Image display dimensions should match natural aspect ratio. Learn more about image aspect ratio.

Why this matters

Performance issues directly impact user engagement and conversion rates.

	URL	Aspect Ratio (Displayed)	Aspect Ratio (Actual)
servicenow `div#cookieMainHeader > div.logo > a > img.inline-95gvku`	consent.trustarc.com/get?name=servicenow_header_logo.svg	192 x 64 (3.00)	132 x 20 (6.60)

General

Deprecated APIs will eventually be removed from the browser. Learn more about deprecated APIs.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Deprecation / Warning	Source
Unload event listeners are deprecated and will be removed.	s2.go-mpulse.net/boomerang/RL5JW-PHDQ7-UYYZD-J2FGS-FE4LN line 9, col 11355
Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.	/etc/cloudsettings.kernel.js/conf/servicenow-www/settings... line 537, col 505

Errors logged to the console indicate unresolved problems. They can come from network request failures and other browser concerns. Learn more about this errors in console diagnostic audit

Why this matters

Performance issues directly impact user engagement and conversion rates.

Source	Description
	`A bad HTTP response code (403) was received when fetching the script.`
ssosignon.servicenow.com/api/v1/sessions/me	`Failed to load resource: the server responded with a status of 404 ()`
	`TypeError: Cannot read properties of null (reading 'remove')`
www.servicenow.com/ line 21, col 1805	`TypeError: Failed to register a ServiceWorker for scope ('https://www.servicenow.com/') with script ('https://www.servicenow.com/akam-sw.js'): A bad HTTP response code (403) was received when fetching the script.`

Why this matters

Performance issues directly impact user engagement and conversion rates.

URL
/g0qnl_a_YLYUI/1p/u1W0JyZywfjk/JuaGLDVzkDSQGQz7/T1ImORN2c...
/etc.clientlibs/ds/clientlibs/clientlib-arc-generic.min.8...
/content/dam/servicenow-assets/public/scripts/homepage-re...

●Uses HTTPS

●Avoids third-party cookies

●Allows users to paste into input fields

●Avoids requesting the geolocation permission on page load

●Avoids requesting the notification permission on page load

●Serves images with appropriate resolution

●Page has the HTML doctype

●Properly defines charset

●No issues in the `Issues` panel in Chrome Devtools

●Ensure CSP is effective against XSS attacks

●Use a strong HSTS policy

●Ensure proper origin isolation with COOP

●Mitigate DOM-based XSS with Trusted Types

●Detected JavaScript libraries

○Redirects HTTP traffic to HTTPS

○Mitigate clickjacking with XFO or CSP

SEO

Content Best Practices

Descriptive link text helps search engines understand your content. Learn how to make links more accessible.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Link destination	Link Text
www.servicenow.com/platform/autonomous-workforce.html	Learn More
www.forrester.com/about-us/objectivity/	here

Format your HTML in a way that enables crawlers to better understand your app’s content.

○Structured data is valid

●Page isn’t blocked from indexing

●Document has a `<title>` element

●Document has a meta description

●Page has successful HTTP status code

●Links are crawlable

●Image elements have `[alt]` attributes

●Document has a valid `hreflang`

●Document has a valid `rel=canonical`

○robots.txt is valid

Results for https://servicenow.com

Site Health

How you compare

Top Priorities (5)

Fix Priority Matrix

Quick Wins

Strategic

Easy Improvements

Deprioritize

What fixing these means

Conversion Barriers

Speed (2)

Trust (1)

Usability (2)

Content (4)

Navigation (1)

Return on Investment

Investment

Monthly returns

Regulatory risk avoided

Estimated Remediation Cost

Cost by category

Cost by effort level

What Inaction Is Costing You

Compliance Risk

Bandwidth Waste

Lighthouse Scores

Core Web Vitals

Detailed Report

Performance

Insights

Diagnostics

Accessibility

Contrast

Navigation

Best Practices

User Experience

General

SEO

Content Best Practices

Lighthouse Scores

Core Web Vitals

Detailed Report

Performance

Insights

Diagnostics

Accessibility

Contrast

Navigation

Best Practices

User Experience

General

SEO

Content Best Practices

Keyboard Shortcuts