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Accessibility

· 13 checks — Landmarks, headings, alt text, forms, and link quality rolled into one auditable list.
SCORE
53
GRADE
F
FIX
6
REVIEW
4
PASS
3
INFO
0
Checks
13
3 PASS 4 REVIEW 6 FIX
F
Heading Hierarchy
Action
45 headings, 3 skip(s)
FIX
45 headings, 3 skip(s)
Warning::
Multiple H1 headings (2 found)
A page should have only one H1. Multiple H1s dilute the document outline.
Warning::
Heading level skipped: H3 → H6 (missing H4)
Skipping heading levels breaks the document outline. Screen readers may interpret missing levels as structural errors.
Warning::
Heading level skipped: H1 → H4 (missing H2)
Skipping heading levels breaks the document outline. Screen readers may interpret missing levels as structural errors.
Warning::
Heading level skipped: H4 → H6 (missing H5)
Skipping heading levels breaks the document outline. Screen readers may interpret missing levels as structural errors.
Warning::
2 empty heading(s)
Empty headings appear in the document outline but provide no information.
Info::
1 hidden heading(s) (aria-hidden)
  • H5 Countdown to Open Enrollment for Individuals & Families
  • H5 Deadline for Jan. 1 Individuals and Families Medical Coverage
  • H5 Deadline for Feb. 1 Individuals and Families Medical Coverage
  • H3 Shop for Plans
  • H6 Shop for your own coverage skipped
  • H6 Plans through your employer
  • H6 Learn
  • H6 Living or working abroad?
  • H4 Shop for Plans
  • H4 Shop for Plans hidden
  • H1 Your plan, on demand
  • H1 Welcome to Cigna Healthcare duplicate H1
  • H4 Log in to your myCigna account skipped
  • H4 Shop our plans
  • H4 Are you a member?
  • H2 Stay Healthy This Flu Season
  • H3 Manage your plan on myCigna:
  • H4 Also Popular
  • H2 Solutions for your ever-changing health needs
  • H3 (empty)
  • H2 Solutions for your ever-changing health needs
  • H3 (empty)
  • H3 Dental Care, Covered
  • H3 Dental Care, Covered
  • H3 Buying Medical Coverage On Your Own?
  • H3 Buying Medical Coverage On Your Own?
  • H3 Getting Coverage Through Work?
  • H3 Getting Coverage Through Work?
  • H3 Living or Working Abroad?
  • H3 Important Benefits Update
  • H3 Our commitment to inclusion
  • H4 Also Popular
  • H3 Important Benefits Update
  • H2 Shop and Compare Plans
  • H3 Choose from the following types of plans and coverages
  • H4 Medicare Coverage
  • H4 Medical Plans
  • H4 Dental Plans
  • H4 Supplemental Health Insurance Plans
  • H4 Plans Through Employer
  • H6 I want to... skipped
  • H6 Audiences
  • H6 Manage Your Account
  • H6 Cigna Healthcare Information
  • H6 The Cigna Group Information

A page should have only one H1. Multiple H1s dilute the document outline.

Why this matters

Multiple H1s blur the page's primary topic — screen-reader users and Google both prefer one H1.

Learn more ▾

HTML5's outline algorithm technically allows multiple H1s within sectioning content, but no browser implements it. In practice: one H1 per page. Use H2-H6 for subsections.

Source: WCAG 2.4.6 / Google Search Central

Skipping heading levels breaks the document outline. Screen readers may interpret missing levels as structural errors.

Why this matters

Skipping heading levels breaks the document outline — screen-reader users lose track of section nesting.

Learn more ▾

Screen reader users navigate by jumping between headings (H1 → H2 → H3). Skipping (H1 → H3) breaks the sense of hierarchy. Use sequential levels even if you don't like the default styling — restyle with CSS instead. WCAG 1.3.1 (Info and Relationships) treats this as an A failure.

Source: WCAG 2.1 SC 1.3.1 / W3C WAI

Skipping heading levels breaks the document outline. Screen readers may interpret missing levels as structural errors.

Why this matters

Skipping heading levels breaks the document outline — screen-reader users lose track of section nesting.

Learn more ▾

Screen reader users navigate by jumping between headings (H1 → H2 → H3). Skipping (H1 → H3) breaks the sense of hierarchy. Use sequential levels even if you don't like the default styling — restyle with CSS instead. WCAG 1.3.1 (Info and Relationships) treats this as an A failure.

Source: WCAG 2.1 SC 1.3.1 / W3C WAI

Skipping heading levels breaks the document outline. Screen readers may interpret missing levels as structural errors.

Why this matters

Skipping heading levels breaks the document outline — screen-reader users lose track of section nesting.

Learn more ▾

Screen reader users navigate by jumping between headings (H1 → H2 → H3). Skipping (H1 → H3) breaks the sense of hierarchy. Use sequential levels even if you don't like the default styling — restyle with CSS instead. WCAG 1.3.1 (Info and Relationships) treats this as an A failure.

Source: WCAG 2.1 SC 1.3.1 / W3C WAI

Empty headings appear in the document outline but provide no information.

Why this matters

Empty <hN> tags break the document outline — screen-reader users navigating by heading hit dead silence.

Source: WCAG 2.4.6

F
Favicon & Branding
Action
2 icon(s) detected
FIX
2 icon(s) detected
Info::
favicon.ico present at site root
Info::
HTML icon links detected
Info::
No apple-touch-icon detected
iOS devices use this when users add your site to their home screen. Add <link rel='apple-touch-icon' sizes='180x180' href='/apple-touch-icon.png'>.
✓ favicon.ico Present
✓ PNG Icons Present
✗ Apple Touch Missing
✗ SVG Favicon Missing
✗ Manifest Icons Missing
✗ Multiple Sizes Missing
D
Web Manifest
Action
Not found
FIX
Not found
Info::
No web manifest found
No manifest at standard paths (/manifest.json, /site.webmanifest). A manifest is optional but enables PWA features like home screen installation and standalone display.

No web manifest found.

D
Dark Mode Support
Action
No dark mode signals
FIX
No dark mode signals
Info::
No dark mode signals detected
Consider adding CSS with @media (prefers-color-scheme: dark) and <meta name='color-scheme' content='light dark'>.
Info::
Detection limited to meta tags and inline styles
External CSS files may contain prefers-color-scheme rules not visible to this scan.
Dark ModeNo Dark Mode Detected
color-scheme meta Not set ✗Dark theme-color Not set ✗CSS indicators Not detected ✗

Detection limited to meta tags and inline styles.

D
Print Stylesheet
Action
No print styles
FIX
No print styles
Info::
No print-specific styles detected
When users print this page, they get the screen layout including navigation and non-essential elements. Add @media print rules to hide navigation and optimize layout for paper.
Print Stylesheet No Print Styles
Print stylesheet Not found ✗Inline @media print Not detected ✗
F
Navigation UX
Action
No navigation patterns
FIX
No navigation patterns
Info::
No breadcrumbs, search, or skip link detected
These navigation aids help users orient themselves and find content efficiently, especially on large sites.
Breadcrumbs
Search
Skip Link
Labeled Navigation
Back to Top
Hamburger Menu
Sticky Navigation Cannot reliably detect (CSS-based)
0 of 6 testable patterns navigation patterns detected. Limited navigation support. Consider adding breadcrumbs, search, and skip link.
C
Landmark Structure
Action
1 landmarks
REVIEW
1 landmarks
Info::
<main> landmark present
Warning::
No <nav> landmark found
Info::
No banner (header) landmark
Info::
No contentinfo (footer) landmark
Warning::
Skip navigation link is missing (WCAG 2.4.1)
Add a skip link as the first focusable element so keyboard users can bypass repeated navigation.
Page Structure — as a screen reader sees it
BANNER (missing!) MAIN CONTENTINFO (missing!)

Add a skip link as the first focusable element so keyboard users can bypass repeated navigation.

Why this matters

Without a skip-nav link, keyboard users tab through every nav item before reaching content — every page, every visit.

Learn more ▾

WCAG 2.4.1 (Bypass Blocks) requires a mechanism to skip past repeated content. The standard implementation is a 'Skip to main content' link that's the first focusable element, visually hidden until focused. Three lines of HTML + four of CSS.

Source: WCAG 2.1 SC 2.4.1

C
404 Error Page
Action
HTTP 404, custom page
REVIEW
HTTP 404, custom page
Info::
Correct 404 status code returned
Got: HTTP 404
Info::
Custom styled 404 page
404 Page Quality ✓ Custom 404 Page
Status Code HTTP 404 ✓Page Title File Not Found | Cigna Healthcare ✓Custom Styling ✓Navigation ✗Homepage Link ✗Search Form ✗
B
Lighthouse Accessibility Audits
Score 82/100 — 6 failing, 23 passed
REVIEW
82

Accessibility

These checks highlight opportunities to improve the accessibility of your web app. Automatic detection can only detect a subset of issues and does not guarantee the accessibility of your web app, so manual testing is also encouraged.

ARIA

Each ARIA `role` supports a specific subset of `aria-*` attributes. Mismatching these invalidates the `aria-*` attributes. Learn how to match ARIA attributes to their roles.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failing Elements
close div.chc-c-sticky-banner > div.chc-c-sticky-banner__bg > div.chc-c-sticky-banner__content

Using ARIA attributes in roles where they are prohibited can mean that important information is not communicated to users of assistive technologies. Learn more about prohibited ARIA roles.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failing Elements
close div.chc-c-sticky-banner__bg > div.chc-c-sticky-banner__content > div.chc-c-sticky-banner__heading > leaf-button

These are opportunities to improve the usage of ARIA in your application which may enhance the experience for users of assistive technology, like a screen reader.

Names and labels

When a button doesn't have an accessible name, screen readers announce it as "button", making it unusable for users who rely on screen readers. Learn how to make buttons more accessible.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failing Elements
button.leaf-c-button button.leaf-c-button

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Navigation

Properly ordered headings that do not skip levels convey the semantic structure of the page, making it easier to navigate and understand when using assistive technologies. Learn more about heading order.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failing Elements
Shop our plans div#iw_comp1709087660143 > div.leaf-u-align-self-start > chc-sticky-banner > h4.leaf-u-typography-title-default
I want to... div > chc-footer#chc-footer > leaf-list > h6

These are opportunities to improve keyboard navigation in your application.

Tables and lists

Screen readers have a specific way of announcing lists. Ensuring proper list structure aids screen reader output. Learn more about proper list structure.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failing Elements
Search nav.chc-c-header__primary-nav > div.chc-c-header__nav-container > div#chc-header > ul.chc-c-header__primary-nav-utilities

These are opportunities to improve the experience of reading tabular or list data using assistive technology, like a screen reader.

Visible text labels that do not match the accessible name can result in a confusing experience for screen reader users. Learn more about accessible names.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failing Elements
Menu a.leaf-c-button
○Interactive controls are keyboard focusable
○Interactive elements indicate their purpose and state
○The page has a logical tab order
○Visual order on the page follows DOM order
○User focus is not accidentally trapped in a region
○The user's focus is directed to new content added to the page
○HTML5 landmark elements are used to improve navigation
○Offscreen content is hidden from assistive technology
○Custom controls have associated labels
○Custom controls have ARIA roles
●`[aria-hidden="true"]` is not present on the document `<body>`
●`[role]`s have all required `[aria-*]` attributes
●Elements with an ARIA `[role]` that require children to contain a specific `[role]` have all required children.
●`[role]`s are contained by their required parent element
●`[role]` values are valid
●`[aria-*]` attributes have valid values
●`[aria-*]` attributes are valid and not misspelled
●`[user-scalable="no"]` is not used in the `<meta name="viewport">` element and the `[maximum-scale]` attribute is not less than 5.
●Select elements have associated label elements.
●ARIA attributes are used as specified for the element's role
●`[aria-hidden="true"]` elements do not contain focusable descendents
●Background and foreground colors have a sufficient contrast ratio
●Document has a `<title>` element
●`<html>` element has a `[lang]` attribute
●`<html>` element has a valid value for its `[lang]` attribute
●Links are distinguishable without relying on color.
●Links have a discernible name
●List items (`<li>`) are contained within `<ul>`, `<ol>` or `<menu>` parent elements
●No element has a `[tabindex]` value greater than 0
●Touch targets have sufficient size and spacing.
●Document has a main landmark.
●Deprecated ARIA roles were not used
●All heading elements contain content.
○`[accesskey]` values are unique
○`button`, `link`, and `menuitem` elements have accessible names
○Elements with `role="dialog"` or `role="alertdialog"` have accessible names.
○ARIA input fields have accessible names
○ARIA `meter` elements have accessible names
○ARIA `progressbar` elements have accessible names
○Elements with the `role=text` attribute do not have focusable descendents.
○ARIA toggle fields have accessible names
○ARIA `tooltip` elements have accessible names
○ARIA `treeitem` elements have accessible names
○The page contains a heading, skip link, or landmark region
○`<dl>`'s contain only properly-ordered `<dt>` and `<dd>` groups, `<script>`, `<template>` or `<div>` elements.
○Definition list items are wrapped in `<dl>` elements
○ARIA IDs are unique
○No form fields have multiple labels
○`<frame>` or `<iframe>` elements have a title
○`<html>` element has an `[xml:lang]` attribute with the same base language as the `[lang]` attribute.
○Image elements have `[alt]` attributes
○Input buttons have discernible text.
○`<input type="image">` elements have `[alt]` text
○Form elements have associated labels
○The document does not use `<meta http-equiv="refresh">`
○`<object>` elements have alternate text
○Skip links are focusable.
○Cells in a `<table>` element that use the `[headers]` attribute refer to table cells within the same table.
○`<th>` elements and elements with `[role="columnheader"/"rowheader"]` have data cells they describe.
○`[lang]` attributes have a valid value
○`<video>` elements contain a `<track>` element with `[kind="captions"]`
○Tables have different content in the summary attribute and `<caption>`.
○Uses ARIA roles only on compatible elements
○Image elements do not have `[alt]` attributes that are redundant text.
○Identical links have the same purpose.
○Tables use `<caption>` instead of cells with the `[colspan]` attribute to indicate a caption.
○`<td>` elements in a large `<table>` have one or more table headers.
A+
Alt Text Quality
All 11 images OK
PASS
All 11 images OK
Info::
11 decorative image(s) correctly marked
11 images 11 decorative
All images have appropriate alt text.
A+
Form Accessibility
No form controls
PASS
No form controls
Info::
No form controls on this page
No form controls found.
A+
Color Contrast (Screenshot)
20 text elements analyzed, 0 fail WCAG AA
PASS

Analyzes text contrast against the actual rendered page, including background images, gradients, and overlays that CSS-based tools cannot detect.

20 pass
Show all checked elements (20)
ElementRatioRequiredFGBGResult
h1 Your plan, on demand21.00:13.0:1
#000000
#FFFFFF
Pass
h1 Welcome to Cigna Hea…21.00:13.0:1
#000000
#FFFFFF
Pass
h2 Stay Healthy This Fl…21.00:13.0:1
#000000
#FFFFFF
Pass
h2 Solutions for your e…21.00:13.0:1
#000000
#FFFFFF
Pass
h2 Solutions for your e…21.00:13.0:1
#000000
#FFFFFF
Pass
h2 Shop and Compare Pla…21.00:13.0:1
#000000
#FFFFFF
Pass
h3 Shop for Plans21.00:13.0:1
#000000
#FFFFFF
Pass
h3 Manage your plan on …21.00:13.0:1
#000000
#FFFFFF
Pass
h3 Dental Care,21.00:13.0:1
#000000
#FFFFFF
Pass
h3 Dental Care,21.00:13.0:1
#000000
#FFFFFF
Pass
h3 Buying Medical Cover…21.00:13.0:1
#000000
#FFFFFF
Pass
h3 Buying Medical Cover…21.00:13.0:1
#000000
#FFFFFF
Pass
h3 Getting Coverage Thr…21.00:13.0:1
#000000
#FFFFFF
Pass
h3 Getting Coverage Thr…21.00:13.0:1
#000000
#FFFFFF
Pass
h3 Living or Working Ab…21.00:13.0:1
#000000
#FFFFFF
Pass
h3 Important Benefits U…21.00:13.0:1
#000000
#FFFFFF
Pass
h3 Our commitment to in…21.00:13.0:1
#000000
#FFFFFF
Pass
h3 Important Benefits U…21.00:13.0:1
#000000
#FFFFFF
Pass
h3 Choose from the foll…21.00:13.0:1
#000000
#FFFFFF
Pass
title Cigna Healthcare | H…21.00:14.5:1
#000000
#FFFFFF
Pass

Methodology: The top 20 text elements by font size were checked. Background color was sampled from the desktop screenshot using a 5-point pattern. WCAG 2.1 AA requires 4.5:1 for normal text and 3:1 for large text.

All checks on this page are automated. Results are estimates - run targeted manual reviews when the score affects a release decision.

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