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https://lc.chat

Accessibility

· 13 checks — Landmarks, headings, alt text, forms, and link quality rolled into one auditable list.
SCORE
61
GRADE
D
FIX
6
REVIEW
0
PASS
7
INFO
0
Checks
13
7 PASS 6 FIX
F
404 Error Page
Action
HTTP 404, bare page
FIX
HTTP 404, bare page
Info::
Correct 404 status code returned
Got: HTTP 404
Warning::
Bare server default 404 page
The 404 page has no custom styling. Users hitting a broken link see a generic error with no way to navigate back. Add a custom 404 page with your site navigation and a search bar.
404 Page Quality Default 404 Page
Status Code HTTP 404 ✓Page Title Method not found ✓Custom Styling ✗Navigation ✗Homepage Link ✗Search Form ✗
F
Favicon & Branding
Action
2 icon(s) detected
FIX
2 icon(s) detected
Info::
favicon.ico present at site root
Info::
HTML icon links detected
Info::
No apple-touch-icon detected
iOS devices use this when users add your site to their home screen. Add <link rel='apple-touch-icon' sizes='180x180' href='/apple-touch-icon.png'>.
✓ favicon.ico Present
✓ PNG Icons Present
✗ Apple Touch Missing
✗ SVG Favicon Missing
✗ Manifest Icons Missing
✗ Multiple Sizes Missing
D
Web Manifest
Action
Not found
FIX
Not found
Info::
No web manifest found
No manifest at standard paths (/manifest.json, /site.webmanifest). A manifest is optional but enables PWA features like home screen installation and standalone display.

No web manifest found.

D
Dark Mode Support
Action
No dark mode signals
FIX
No dark mode signals
Info::
No dark mode signals detected
Consider adding CSS with @media (prefers-color-scheme: dark) and <meta name='color-scheme' content='light dark'>.
Info::
Detection limited to meta tags and inline styles
External CSS files may contain prefers-color-scheme rules not visible to this scan.
Dark ModeNo Dark Mode Detected
color-scheme meta Not set ✗Dark theme-color Not set ✗CSS indicators Not detected ✗

Detection limited to meta tags and inline styles.

D
Print Stylesheet
Action
No print styles
FIX
No print styles
Info::
No print-specific styles detected
When users print this page, they get the screen layout including navigation and non-essential elements. Add @media print rules to hide navigation and optimize layout for paper.
Print Stylesheet No Print Styles
Print stylesheet Not found ✗Inline @media print Not detected ✗
F
Navigation UX
Action
No navigation patterns
FIX
No navigation patterns
Info::
1 navigation landmark(s) detected
Info::
No breadcrumbs, search, or skip link detected
These navigation aids help users orient themselves and find content efficiently, especially on large sites.
Breadcrumbs
Search
Skip Link
Labeled Navigation 1 <nav> element(s)
Back to Top
Hamburger Menu
Sticky Navigation Cannot reliably detect (CSS-based)
1 of 6 testable patterns navigation patterns detected. Limited navigation support. Consider adding breadcrumbs, search, and skip link.
A
Landmark Structure
16 landmarks
PASS
16 landmarks
Info::
<main> landmark present
Info::
1 <nav> landmark(s) found
Warning::
Skip navigation link is missing (WCAG 2.4.1)
Add a skip link as the first focusable element so keyboard users can bypass repeated navigation.
Page Structure — as a screen reader sees it
BANNER header NAV MAIN CONTENTINFO footer

Add a skip link as the first focusable element so keyboard users can bypass repeated navigation.

Why this matters

Without a skip-nav link, keyboard users tab through every nav item before reaching content — every page, every visit.

Learn more ▾

WCAG 2.4.1 (Bypass Blocks) requires a mechanism to skip past repeated content. The standard implementation is a 'Skip to main content' link that's the first focusable element, visually hidden until focused. Three lines of HTML + four of CSS.

Source: WCAG 2.1 SC 2.4.1

A+
Heading Hierarchy
50 headings
PASS
50 headings
Info::
Single H1 present
  • H1 Connect with customers on your own chat page.
  • H2 Enable real-time conversations with your customers. Instantly.
  • H3 Boost sales
  • H3 Collect leads
  • H3 Improve customer service
  • H2 A dedicated website built for chats
  • H3 Connect with customers instantly
  • H3 Customize your live chat widget
  • H3 Automate with AI chatbots
  • H2 Industry leaders, trusted by thousands of users
  • H3 Improve your customer service with online chat
  • H2 Make it easy to start a chat anywhere
  • H3 Email
  • H3 Social media
  • H3 QR code
  • H2 Simple steps to launch your chat page
  • H3 1. Join for free
  • H3 2. Get chat page link
  • H3 3. Start chatting
  • H2 See why our customers love using LiveChat
  • H3 Improve your customer service with online chat
  • H2 Discover more sales-boosting benefits with LiveChat
  • H3 All-in one platform
  • H3 Personalized live chat widget
  • H3 Proactive campaigns
  • H3 Advanced reporting
  • H3 Always-on support 24/7/365
  • H3 All-in one platform
  • H3 Personalized live chat widget
  • H3 Proactive campaigns
  • H3 Advanced reporting
  • H3 Always-on support 24/7/365
  • H2 Watch LiveChat's top features in 5 minutes
  • H2 Connect LiveChat with the tools you already use
  • H2 Frequently Asked Questions
  • H3 What is a live chat platform?
  • H3 Does LiveChat have a help desk?
  • H3 Does LiveChat have a Partner program?
  • H3 Does LiveChat offer an API?
  • H3 Does LiveChat offer a chatbot?
  • H3 What AI-based features does LiveChat offer?
  • H3 Does LiveChat offer integrations?
  • H2 Connect with customers on your own chat page.
  • H2 Discover Text products:
  • H3 Product
  • H3 Solutions
  • H3 Customers
  • H3 Resources
  • H3 Support
  • H3 Company
A+
Alt Text Quality
All 92 images OK
PASS
All 92 images OK
Info::
56 decorative image(s) correctly marked
Info::
36 image(s) with good alt text
92 images 36 good alt text 56 decorative
All images have appropriate alt text.
A+
Form Accessibility
All 4 controls labeled
PASS
All 4 controls labeled
Info::
4 control(s) properly labeled
4 controls
4 labeled
0 placeholder only
0 unlabeled
ControlTypeLabelMethod
emailemailBusiness emailaria-label
emailemailBusiness emailaria-label
emailemailBusiness emailaria-label
emailemailBusiness emailaria-label
A+
Color Contrast (Screenshot)
20 text elements analyzed, 0 fail WCAG AA
PASS

Analyzes text contrast against the actual rendered page, including background images, gradients, and overlays that CSS-based tools cannot detect.

20 pass
Show all checked elements (20)
ElementRatioRequiredFGBGResult
h1 Connect with custome…21.00:13.0:1
#000000
#FFFFFF
Pass
h2 Enable real-time con…21.00:13.0:1
#000000
#FFFFFF
Pass
h2 A dedicated website …21.00:13.0:1
#000000
#FFFFFF
Pass
h2 Industry leaders, tr…21.00:13.0:1
#000000
#FFFFFF
Pass
h2 Make it easy to star…21.00:13.0:1
#000000
#FFFFFF
Pass
h2 Simple steps to lau…21.00:13.0:1
#000000
#FFFFFF
Pass
h2 See why our customer…21.00:13.0:1
#000000
#FFFFFF
Pass
h2 Discover more sales-…21.00:13.0:1
#000000
#FFFFFF
Pass
h2 Watch LiveChat's top…21.00:13.0:1
#000000
#FFFFFF
Pass
h2 Connect LiveChat wit…21.00:13.0:1
#000000
#FFFFFF
Pass
h2 Frequently Asked Que…21.00:13.0:1
#000000
#FFFFFF
Pass
h2 Connect with custome…21.00:13.0:1
#000000
#FFFFFF
Pass
h2 Discover21.00:13.0:1
#000000
#FFFFFF
Pass
h2 products:21.00:13.0:1
#000000
#FFFFFF
Pass
h3 Boost sales21.00:13.0:1
#000000
#FFFFFF
Pass
h3 Collect leads21.00:13.0:1
#000000
#FFFFFF
Pass
h3 Improve customer se…21.00:13.0:1
#000000
#FFFFFF
Pass
h3 Connect with custome…21.00:13.0:1
#000000
#FFFFFF
Pass
h3 Customize your live …21.00:13.0:1
#000000
#FFFFFF
Pass
h3 Automate with AI cha…21.00:13.0:1
#000000
#FFFFFF
Pass

Methodology: The top 20 text elements by font size were checked. Background color was sampled from the desktop screenshot using a 5-point pattern. WCAG 2.1 AA requires 4.5:1 for normal text and 3:1 for large text.

A+
Lighthouse Accessibility Audits
Score 100/100 — 0 failing, 25 passed
PASS
100

Accessibility

These checks highlight opportunities to improve the accessibility of your web app. Automatic detection can only detect a subset of issues and does not guarantee the accessibility of your web app, so manual testing is also encouraged.

○Interactive controls are keyboard focusable
○Interactive elements indicate their purpose and state
○The page has a logical tab order
○Visual order on the page follows DOM order
○User focus is not accidentally trapped in a region
○The user's focus is directed to new content added to the page
○HTML5 landmark elements are used to improve navigation
○Offscreen content is hidden from assistive technology
○Custom controls have associated labels
○Custom controls have ARIA roles
●`[aria-*]` attributes match their roles
●`[aria-hidden="true"]` is not present on the document `<body>`
●`[aria-*]` attributes have valid values
●`[aria-*]` attributes are valid and not misspelled
●Buttons have an accessible name
●Image elements have `[alt]` attributes
●Form elements have associated labels
●`[user-scalable="no"]` is not used in the `<meta name="viewport">` element and the `[maximum-scale]` attribute is not less than 5.
●ARIA attributes are used as specified for the element's role
●`[aria-hidden="true"]` elements do not contain focusable descendents
●Elements use only permitted ARIA attributes
●Background and foreground colors have a sufficient contrast ratio
●Document has a `<title>` element
●`<html>` element has a `[lang]` attribute
●`<html>` element has a valid value for its `[lang]` attribute
●Links are distinguishable without relying on color.
●Links have a discernible name
●Lists contain only `<li>` elements and script supporting elements (`<script>` and `<template>`).
●List items (`<li>`) are contained within `<ul>`, `<ol>` or `<menu>` parent elements
●Touch targets have sufficient size and spacing.
●Heading elements appear in a sequentially-descending order
●Document has a main landmark.
●ARIA IDs are unique
●`<video>` elements contain a `<track>` element with `[kind="captions"]`
●Identical links have the same purpose.
○`[accesskey]` values are unique
○`button`, `link`, and `menuitem` elements have accessible names
○Deprecated ARIA roles were not used
○Elements with `role="dialog"` or `role="alertdialog"` have accessible names.
○ARIA input fields have accessible names
○ARIA `meter` elements have accessible names
○ARIA `progressbar` elements have accessible names
○`[role]`s have all required `[aria-*]` attributes
○Elements with an ARIA `[role]` that require children to contain a specific `[role]` have all required children.
○`[role]`s are contained by their required parent element
○`[role]` values are valid
○Elements with the `role=text` attribute do not have focusable descendents.
○ARIA toggle fields have accessible names
○ARIA `tooltip` elements have accessible names
○ARIA `treeitem` elements have accessible names
○The page contains a heading, skip link, or landmark region
○`<dl>`'s contain only properly-ordered `<dt>` and `<dd>` groups, `<script>`, `<template>` or `<div>` elements.
○Definition list items are wrapped in `<dl>` elements
○No form fields have multiple labels
○`<frame>` or `<iframe>` elements have a title
○`<html>` element has an `[xml:lang]` attribute with the same base language as the `[lang]` attribute.
○Input buttons have discernible text.
○`<input type="image">` elements have `[alt]` text
○The document does not use `<meta http-equiv="refresh">`
○`<object>` elements have alternate text
○Select elements have associated label elements.
○Skip links are focusable.
○No element has a `[tabindex]` value greater than 0
○Cells in a `<table>` element that use the `[headers]` attribute refer to table cells within the same table.
○`<th>` elements and elements with `[role="columnheader"/"rowheader"]` have data cells they describe.
○`[lang]` attributes have a valid value
○Tables have different content in the summary attribute and `<caption>`.
○All heading elements contain content.
○Uses ARIA roles only on compatible elements
○Image elements do not have `[alt]` attributes that are redundant text.
○Elements with visible text labels have matching accessible names.
○Tables use `<caption>` instead of cells with the `[colspan]` attribute to indicate a caption.
○`<td>` elements in a large `<table>` have one or more table headers.
All checks on this page are automated. Results are estimates - run targeted manual reviews when the score affects a release decision.

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