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https://livechat.com

Content

· 5 checks — Internal links, mixed-content guards, Open Graph previews, and structured data rolled into one auditable list.
SCORE
83
GRADE
B
FIX
1
REVIEW
2
PASS
2
INFO
0
Checks
5
2 PASS 2 REVIEW 1 FIX
B
Structured Data
1 JSON-LD block(s) found — some improvements recommended.
REVIEW
1 JSON-LD block(s) found — some improvements recommended.
Warning::
Missing required property "name" for WebSite
The "name" property is required for the WebSite schema type.
Warning::
Missing required property "url" for WebSite
The "url" property is required for the WebSite schema type.
Info::
Missing recommended property "description" for WebSite
Adding "description" can improve how search engines display your content.
Info::
Missing recommended property "potentialAction" for WebSite
Adding "potentialAction" can improve how search engines display your content.

The "name" property is required for the WebSite schema type.

Why this matters

Schema markup missing required properties is silently rejected by Google — your structured data appears in source but never as a rich result.

Learn more ▾

Each schema.org type has required properties (Article needs headline + author + datePublished; Product needs name + offers; etc.). Missing them means Google's rich-result eligibility check fails. The Search Console Rich Results Test surfaces specific gaps. Fix the missing property; rich results re-appear within hours.

Source: Google Search Central / schema.org

The "url" property is required for the WebSite schema type.

Why this matters

Schema markup missing required properties is silently rejected by Google — your structured data appears in source but never as a rich result.

Learn more ▾

Each schema.org type has required properties (Article needs headline + author + datePublished; Product needs name + offers; etc.). Missing them means Google's rich-result eligibility check fails. The Search Console Rich Results Test surfaces specific gaps. Fix the missing property; rich results re-appear within hours.

Source: Google Search Central / schema.org

Adding "description" can improve how search engines display your content.

Why this matters

Recommended schema properties unlock richer SERP layouts — without them you get the basic rich result instead of the enhanced one.

Learn more ▾

Recommended properties expand what Google can render. E.g., adding aggregateRating to Product unlocks star ratings; adding image to Article unlocks the image-card variant. Each recommended property is a direct SERP-real-estate gain.

Source: Google Search Central / schema.org

Adding "potentialAction" can improve how search engines display your content.

Why this matters

Recommended schema properties unlock richer SERP layouts — without them you get the basic rich result instead of the enhanced one.

Learn more ▾

Recommended properties expand what Google can render. E.g., adding aggregateRating to Product unlocks star ratings; adding image to Article unlocks the image-card variant. Each recommended property is a direct SERP-real-estate gain.

Source: Google Search Central / schema.org

JSON-LD Blocks

Block 1 : WebSite
2 properties Valid
Missing required property: name
Missing required property: url
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "WebSite",
      "description": "LiveChat® is the best AI live chat software for business, perfect for ecommerce and B2B. It powers real-time website support, boosting sales and customer satisfaction.",
      "name": "LiveChat®",
      "potentialAction": [
        {
          "@type": "SearchAction",
          "query-input": "required name=search_term_string",
          "target": "https://www.livechat.com/help/search/?query={search_term_string}"
        }
      ],
      "url": "https://www.livechat.com"
    },
    {
      "@type": "SoftwareApplication",
      "aggregateRating": {
        "@type": "AggregateRating",
        "bestRating": "5",
        "ratingCount": "1675",
        "ratingValue": "4.6",
        "reviewCount": "1675",
        "worstRating": "1"
      },
      "applicationCategory": "BusinessApplication",
      "description": "LiveChat® is the best AI live chat software for business, perfect for ecommerce and B2B. It powers real-time website support, boosting sales and customer satisfaction.",
      "name": "LiveChat® for Customer Support",
      "offers": {
        "@type": "AggregateOffer",
        "highPrice": "79",
        "lowPrice": "0",
        "offerCount": "8",
        "offers": [
          {
            "@type": "Offer",
            "description": "Free trial",
            "eligibleQuantity": {
              "@type": "QuantitativeValue",
              "unitCode": "DAY",
              "value": 14
            },
            "price": "0",
            "priceCurrency": "USD",
            "url": "https://www.livechat.com"
          },
          {
            "@type": "Offer",
            "description": "Starter plan",
            "eligibleQuantity": {
              "@type": "QuantitativeValue",
              "unitCode": "ANN",
              "value": 1
            },
            "price": "19",
            "priceCurrency": "USD",
            "url": "https://www.livechat.com"
          },
          {
            "@type": "Offer",
            "description": "Starter plan",
            "eligibleQuantity": {
              "@type": "QuantitativeValue",
              "unitCode": "MON",
              "value": 1
            },
            "price": "24",
            "priceCurrency": "USD",
            "url": "https://www.livechat.com"
          },
          {
            "@type": "Offer",
            "description": "Team plan",
            "eligibleQuantity": {
              "@type": "QuantitativeValue",
              "unitCode": "ANN",
              "value": 1
            },
            "price": "41",
            "priceCurrency": "USD",
            "url": "https://www.livechat.com"
          },
          {
            "@type": "Offer",
            "description": "Team plan",
            "eligibleQuantity": {
              "@type": "QuantitativeValue",
              "unitCode": "MON",
              "value": 1
            },
            "price": "49",
            "priceCurrency": "USD",
            "url": "https://www.livechat.com"
          },
          {
            "@type": "Offer",
            "description": "Business plan",
            "eligibleQuantity": {
              "@type": "QuantitativeValue",
              "unitCode": "ANN",
              "value": 1
            },
            "price": "59",
            "priceCurrency": "USD",
            "url": "https://www.livechat.com"
          },
          {
            "@type": "Offer",
            "description": "Business plan",
            "eligibleQuantity": {
              "@type": "QuantitativeValue",
              "unitCode": "MON",
              "value": 1
            },
            "price": "69",
            "priceCurrency": "USD",
            "url": "https://www.livechat.com"
          },
          {
            "@type": "Offer",
            "description": "Enterprise plan",
            "eligibleQuantity": {
              "@type": "QuantitativeValue",
              "unitCode": "ANN",
              "value": 1
            },
            "price": "Contact us",
            "priceCurrency": "USD",
            "url": "https://www.livechat.com"
          },
          {
            "@type": "Offer",
            "description": "Enterprise plan",
            "eligibleQuantity": {
              "@type": "QuantitativeValue",
              "unitCode": "MON",
              "value": 1
            },
            "price": "Contact us",
            "priceCurrency": "USD",
            "url": "https://www.livechat.com"
          }
        ],
        "priceCurrency": "USD",
        "url": "https://www.livechat.com"
      },
      "operatingSystem": "WebApp",
      "seller": {
        "@type": "Organization",
        "name": "LiveChat®",
        "url": "https://www.livechat.com"
      }
    },
    {
      "@type": "Product",
      "aggregateRating": {
        "@type": "AggregateRating",
        "bestRating": "5",
        "ratingCount": "1675",
        "ratingValue": "4.6",
        "reviewCount": "1675",
        "worstRating": "1"
      },
      "brand": {
        "@type": "Brand",
        "name": "LiveChat®",
        "url": "https://www.livechat.com"
      },
      "category": "Software",
      "description": "LiveChat® is the best AI live chat software for business, perfect for ecommerce and B2B. It powers real-time website support, boosting sales and customer satisfaction.",
      "image": "https://www.livechat.com/icon-512.png",
      "name": "LiveChat® for Customer Support",
      "offers": {
        "@type": "AggregateOffer",
        "highPrice": "79",
        "lowPrice": "0",
        "offerCount": "8",
        "priceCurrency": "USD"
      },
      "url": "https://www.livechat.com"
    },
    {
      "@type": "Organization",
      "address": [
        {
          "@type": "PostalAddress",
          "addressCountry": "US",
          "addressLocality": "Boston",
          "addressRegion": "Massachusetts",
          "postalCode": "02110",
          "streetAddress": "101 Arch Street, 8th Floor"
        },
        {
          "@type": "PostalAddress",
          "addressCountry": "PL",
          "addressLocality": "Wrocław",
          "addressRegion": "dolnośląskie",
          "postalCode": "53-033",
          "streetAddress": "Zwycięska 47"
        }
      ],
      "brand": {
        "description": "Secure \u0026 user-friendly web communication app. Join over 35,000+ companies from 150 countries that use LiveChat®. Try now, chat for free!",
        "name": "LiveChat®",
        "url": "https://www.livechat.com"
      },
      "contactPoint": {
        "@type": "ContactPoint",
        "areaServed": "Worldwide",
        "availableLanguage": "English",
        "contactType": "Customer Support"
      },
      "description": "AI-powered technology for customer service software",
      "logo": "https://www.livechat.com/icon-512.png",
      "name": "Text, Inc.",
      "sameAs": [
        "https://www.facebook.com/livechat",
        "https://www.instagram.com/livechat/",
        "https://www.linkedin.com/company/livechat/",
        "https://www.pinterest.com/livechat/",
        "https://x.com/TextPlatform",
        "https://www.wikidata.org/wiki/Q6658155",
        "https://en.wikipedia.org/wiki/Text_(company)",
        "https://www.youtube.com/@text_official"
      ],
      "subOrganization": {
        "@type": "Product",
        "aggregateRating": {
          "@type": "AggregateRating",
          "bestRating": "5",
          "ratingCount": "1675",
          "ratingValue": "4.6",
          "reviewCount": "1675",
          "worstRating": "1"
        },
        "name": "LiveChat®",
        "offers": {
          "@type": "AggregateOffer",
          "highPrice": "59",
          "lowPrice": "0",
          "offerCount": "8",
          "priceCurrency": "USD"
        },
        "sameAs": [
          "https://www.facebook.com/livechat",
          "https://www.instagram.com/livechat/",
          "https://www.linkedin.com/company/livechat/",
          "https://www.pinterest.com/livechat/",
          "https://x.com/livechat",
          "https://www.wikidata.org/wiki/Q1763653",
          "https://en.wikipedia.org/wiki/LiveChat",
          "https://www.youtube.com/livechat"
        ],
        "url": "https://www.livechat.com"
      },
      "url": "https://www.text.com"
    },
    {
      "@type": "WebPage",
      "description": "LiveChat® is the best AI live chat software for business, perfect for ecommerce and B2B. It powers real-time website support, boosting sales and customer satisfaction.",
      "name": "LiveChat® - The Best AI Live Chat Software for Business",
      "url": "https://www.livechat.com"
    }
  ]
}
C
Brand Presence
Action
Site-name consistency, favicon, social image, meta tags, schema, and contact signals
REVIEW

Brand Presence

Your brand name differs across channels — visitors see inconsistent identity.

C

65/100

Site name appears as

Page titleLiveChat.com
og:site_nameLiveChat®
twitter:site@LiveChat
Organization.name—

Inconsistent — names differ across channels

Brand assets

Favicon

15/15

covers multiple sizes + apple-touch-icon

Social share image

20/20

og:image + twitter:image set

Meta completeness

20/20

Organization schema

0/15

Contact info discoverable

5/10

contact page

Findings

  • Brand name differs across channels — users see inconsistent identity
  • No Organization schema — Google can't render your logo in the knowledge panel
  • Only partial contact info discoverable — consider adding a dedicated contact page or mailto/tel link

How consistently your brand appears across channels — shared link previews, structured data, favicon, contact info.

A+
Mixed Content
No mixed content detected — all resources use HTTPS.
PASS
No mixed content detected — all resources use HTTPS.
Info::
No mixed content detected — all resources use HTTPS
A
Open Graph
Open Graph tags are well configured for social sharing.
PASS
Open Graph tags are well configured for social sharing.
Critical::
og:image is not reachable
The og:image URL could not be fetched. Social platforms won't be able to display it.
Got: https://www.livechat.com/og-image.c0c23c8b3f4c7fe5838f696d5259554584bb8d420649997c2c89d9213bdf1513.png
Info::
og:title is long (70 characters)
Titles over 60 characters may be truncated in social sharing previews.
Got: 70 chars Expected: 25–60 chars
URL: https://www.livechat.com/og-image.c0c23c8b3f4c7fe5838f696d5259554584bb8d420649997c2c89d9213bdf1513.png

The og:image URL could not be fetched. Social platforms won't be able to display it.

Why this matters

An unreachable og:image URL (404, DNS fail, slow timeout) means social platforms cache the failure and serve no image for hours.

Learn more ▾

Social platforms (Facebook, Twitter) cache OG metadata aggressively — including failed image fetches. A momentarily-broken og:image can leave your shares imageless for hours. Test og:image URLs in Facebook's Sharing Debugger to force re-cache after fixing.

Source: Open Graph Protocol / Facebook Sharing Debugger

URL: 70 chars

Titles over 60 characters may be truncated in social sharing previews.

Expected: 25–60 chars
Why this matters

og:title borderline-too-long — Facebook/LinkedIn may truncate. Aim for ~60-70 characters max.

Source: Open Graph Protocol

Preview

livechat.com

LiveChat® - The Best AI Live Chat Software for Business | LiveChat.com

LiveChat® is the best AI live chat software for business, perfect for ecommerce and B2B. It powers real-time website support, boosting sales and customer satisfaction.

Preview quality · Twitter/X A+ · 95/100

Title will be truncated (71 chars / 70 max)

  • twitter:card — summary_large_image
  • twitter:title — LiveChat® - The Best AI Live Chat Software for Business | LiveChat.com
  • twitter:description — LiveChat® is the best AI live chat software for business, perfect for ecommerce and B2B. It powers real-time website ...
  • twitter:image — https://www.livechat.com/og-image.c0c23c8b3f4c7fe5838f696d5259554584bb8d420649997c2c89d9213bdf1513.png

  • Title will be truncated on Twitter/X (71 chars, max 70)

    → Shorten the title to ≤70 characters

LIVECHAT.COM

LiveChat® - The Best AI Live Chat Software for Business | LiveChat.com

LiveChat® is the best AI live chat software for business, perfect for ecommerce and B2B. It powers real-time website support, boosting sales and customer satisfaction.

Preview quality · Facebook A · 90/100

Title will be truncated (71 chars / 60 max)

Description will be truncated (168 chars / 155 max)

  • og:title — LiveChat® - The Best AI Live Chat Software for Business | LiveChat.com
  • og:description — LiveChat® is the best AI live chat software for business, perfect for ecommerce and B2B. It powers real-time website ...
  • og:image — https://www.livechat.com/og-image.c0c23c8b3f4c7fe5838f696d5259554584bb8d420649997c2c89d9213bdf1513.png
  • og:type — website
  • og:url — https://www.livechat.com/
  • og:site_name — LiveChat®

  • Title will be truncated on Facebook (71 chars, max 60)

    → Shorten og:title to ≤60 characters

  • Description will be truncated on Facebook (168 chars, max 155)

    → Tighten og:description to ≤155 characters

LiveChat® - The Best AI Live Chat Software for Business | LiveChat.com

livechat.com

Preview quality · LinkedIn A+ · 95/100

Description will be truncated (168 chars / 150 max)

  • og:title — LiveChat® - The Best AI Live Chat Software for Business | LiveChat.com
  • og:description — LiveChat® is the best AI live chat software for business, perfect for ecommerce and B2B. It powers real-time website ...
  • og:image — https://www.livechat.com/og-image.c0c23c8b3f4c7fe5838f696d5259554584bb8d420649997c2c89d9213bdf1513.png

  • Description will be truncated on LinkedIn (168 chars, max 150)

    → Tighten og:description to ≤150 characters

livechat.com

LiveChat® - The Best AI Live Chat Software for Business | LiveChat.com

LiveChat® is the best AI live chat software for business, perfect for ecommerce and B2B. It powers real-time website support, boosting sales and customer satisfaction.

Preview quality · Slack A+ · 100/100
  • og:title — LiveChat® - The Best AI Live Chat Software for Business | LiveChat.com
  • og:description — LiveChat® is the best AI live chat software for business, perfect for ecommerce and B2B. It powers real-time website ...
  • og:image — https://www.livechat.com/og-image.c0c23c8b3f4c7fe5838f696d5259554584bb8d420649997c2c89d9213bdf1513.png

Social preview quality

Averaged across Twitter/X, Facebook, LinkedIn, and Slack.

A+ · 95/100
FieldTwitter/XFacebookLinkedInSlack
og:title
og:description
og:image
og:type
og:url
og:site_name
twitter:card———
twitter:title———
twitter:description———
twitter:image———
All checks on this page are automated. Results are estimates - run targeted manual reviews when the score affects a release decision.

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