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Infrastructure

· 9 checks — DNS, redirects, IPv6, crawlability, URL variants, and domain intelligence rolled into one auditable list.
SCORE
82
GRADE
B
FIX
1
REVIEW
2
PASS
6
INFO
0
Probed from Santa Clara, United States
301 Moved Permanently
Checks
9
6 PASS 2 REVIEW 1 FIX
F
IPv6 Readiness
Action
IPv6 records exist but unreachable
FIX
IPv6 records exist but unreachable
Warning::
IPv6 DNS records exist but server is not reachable
Having AAAA records but an unreachable server is worse than no AAAA — clients may experience delays before falling back to IPv4.
Got: 2606:4700::6812:19f4, 2606:4700::6812:18f4
Info::
IPv6 connection error
Got: dial tcp6 [2606:4700::6812:19f4]:443: connect: network is unreachable
IPv6 Misconfigured
AAAA Records 2606:4700::6812:19f4, 2606:4700::6812:18f4 Connection UNREACHABLE

Having AAAA records but an unreachable server is worse than no AAAA — clients may experience delays before falling back to IPv4.

Why this matters

Advertising IPv6 (AAAA records) without a reachable server means IPv6-preferring clients silently fail every connection.

Learn more

Modern browsers prefer IPv6 if AAAA exists (Happy Eyeballs algorithm). If the IPv6 server isn't reachable, browsers fall back to IPv4 — but with seconds of added latency per request. Either fix IPv6 reachability or remove the AAAA records.

Source: RFC 8305 (Happy Eyeballs)

B
URL Variants
www/non-www, trailing slash, HTTP→HTTPS
REVIEW
www/non-www, trailing slash, HTTP→HTTPS
Info::
www/non-www redirect configured correctly (preferred: non-www)
Critical::
HTTP version does not redirect to HTTPS
Got: HTTP 301 Expected: 301 redirect to HTTPS

www / non-www

301https://www.livechatinc.com/
200https://livechatinc.com/

Preferred variant: non-www

HTTP → HTTPS

301http://livechatinc.com/ http://www.livechatinc.com/

HTTP version does not redirect to HTTPS

B
TLS Certificate Expiry & Recommendations
89 days until leaf cert expires — 3 issues to address
REVIEW

Certificate validity

89
days left
0d 30d 60d 90d+

Recommended actions

  • Enable HSTS: Strict-Transport-Security: max-age=31536000; includeSubDomains
  • Enable DNSSEC on your domain for DNS spoofing protection
  • Enable OCSP stapling on your TLS server to remove a CA roundtrip and protect user privacy
A+
DNS Records
2 A records, 16 ms lookup
PASS
2 A records, 16 ms lookup
Info::
Resolves to 2 IPv4 address(es)
Got: 104.18.25.244, 104.18.24.244
Info::
Has 2 IPv6 (AAAA) record(s)
Got: 2606:4700::6812:19f4, 2606:4700::6812:18f4
Info::
2 nameserver(s) configured
Got: ruth.ns.cloudflare.com, vin.ns.cloudflare.com
Info::
5 mail exchanger(s) configured
Info::
CAA records not checked
CAA record lookup requires a specialized DNS resolver. This check will be available in a future update.
Info::
SPF record present in TXT
Info::
DNS resolution time: 16 ms
Got: 16 ms
A104.18.25.244, 104.18.24.244
AAAA2606:4700::6812:19f4, 2606:4700::6812:18f4
CNAME
NSruth.ns.cloudflare.com, vin.ns.cloudflare.com
MX
1 aspmx.l.google.com
5 alt1.aspmx.l.google.com
5 alt2.aspmx.l.google.com
10 alt4.aspmx.l.google.com
10 alt3.aspmx.l.google.com
TXT
apple-domain-verification=djDjdd44xF91AOZUf8aDxRqCGSPwl-J10jjILQqkV8k
atlassian-domain-verification=N1AssytztRdYfNjAYiurCYzEZLNbalUWVX+6lpSDthJUPEk0ah...
atlassian-domain-verification=TvDZaauVFBJNyDKU15Emmuyx1Qa2JCg4QQKdQMcwiPBGXom2hn...
google-site-verification=EArL5AegRn2dHDUCm3cOKIJYFuJoBiTeh-7YtLANzG0
google-site-verification=QZlr6L2FYz1fwXp-EYOuQ_s7DFQLIPtHPmVHVjhkWD4
google-site-verification=TJxSdzrve8jEVCRdZJ-tV6uugY-ZD63Z43Rrc5AV0Pk
google-site-verification=vPQGygs41On-MaBVIHHULvuZim7s9DbCGtfVjHKTReA
miro-verification=b2aa64b100df06b3ffc42e4e321dcf1b1094e140
status-page-domain-verification=nrl1s0lpfcmz
SPF v=spf1 include:_spf.google.com include:spf.mtasv.net include:spf.recurly.com inc...
CAALookup not available with standard resolver
Resolved in 16 ms

CAA record lookup requires a specialized DNS resolver. This check will be available in a future update.

Why this matters

Informational: CAA (Certification Authority Authorization) records weren't checked in this scan.

A
Redirect Chain
1 redirect(s), 306 ms total
PASS
1 redirect(s), 306 ms total
Info::
Single redirect
Got: https://livechatinc.com → https://www.livechat.com/ (301)
Info::
WWW normalization redirect
Info::
Cross-domain redirect detected

https://livechatinc.com

133 ms · HTTP/1.1

301

https://www.livechat.com/

173 ms · HTTP/1.1 FINAL

#URLStatusTimeProtocolServer
1https://livechatinc.com301133 msHTTP/1.1cloudflare
2https://www.livechat.com/200173 msHTTP/1.1Netlify

See the visual redirect chain in the HTTP Probe tab →

A+
Crawlability
robots.txt present, sitemap with 10 URLs
PASS
robots.txt present, sitemap with 10 URLs
Info::
robots.txt is present
Got: 1070 bytes
Info::
sitemap.xml is present
Info::
sitemap.xml is valid XML
Info::
sitemap.xml contains 10 entries
Info::
Sitemap index with 10 child sitemaps
Info::
robots.txt references sitemap
robots.txt 200 OK
Size 1070 B Sitemaps referenced 1 User-agents *, mauibot Blocking No — crawling allowed
User-agent: *
Disallow: /wordpress/wp-admin/
Allow: /wordpress/wp-admin/admin-ajax.php
Disallow: /marketplace/search
Disallow: /marketplace/search/
Disallow: /community/auth/
Disallow: /community/assets/browser-update*.js
Disallow: /community/users/
Disallow: /community/u/
Disallow: /community/my/
Disallow: /community/badges/
Disallow: /community/search
Disallow: /community/search/
Disallow: /community/tags
Disallow: /community/tags/
Disallow: /community/email/
Disallow: /community/session
Disallow: /community/session/
Disallow: /community/admin
Disallow: /community/admin/
Disallow: /community/user-api-key
Disallow: /community/user-api-key/
Disallow: /community/*?api_key*
Disallow: /community/*?*api_key*
Disallow: /community/groups
Disallow: /community/groups/
Disallow: /community/t/*/*.rss
Disallow: /community/tags/*.rss
Disallow: /community/c/*.rss
Disallow: /wix/*
Disallow: /resources/*
Disallow: /download/*
Disallow: /uploads/*
Disallow: /livechat-resources/*


User-agent: mauibot
Disallow: /community/


Sitemap: https://www.livechat.com/sitemap.xml

A+
Domain Intelligence
livechatinc.com — via GoDaddy.com, LLC, 20 years, 9 months old, hosted on Cloudflare
PASS
livechatinc.com — via GoDaddy.com, LLC, 20 years, 9 months old, hosted on Cloudflare
Info::
Domain registered until Oct 31, 2026 (6 months remaining)
Info::
DNSSEC is not enabled
DNSSEC protects against DNS spoofing attacks. While not required, enabling DNSSEC adds an additional layer of security. Contact your DNS provider to enable it.
Info::
Registrar: GoDaddy.com, LLC
Warning::
Registrar lock is NOT enabled
The domain can be transferred without an unlock step. Enable registrar lock (clientTransferProhibited) in your registrar's control panel to protect against unauthorized or accidental transfers.
Info::
Hosting: Cloudflare
Got: AS13335
Domain expiry

138 days

October 31, 2026

SSL certificate

89 days

Issued by Google Trust Services

Domain age

20 years, 9 months

Registered October 31, 2005

DNSSEC

Not enabled

Protects against DNS spoofing

Hosting

Cloudflare

ASN AS13335

104.18.24.244

Registrar

GoDaddy.com, LLC

Unlocked 2 NS records
Expiry timeline
Today
+1 year
Domain expiry SSL expiry Danger zone (≤30 days)
Recommended actions
  • Enable DNSSEC to protect visitors from DNS spoofing
  • Enable registrar lock (clientTransferProhibited) to block unauthorized domain transfers
Registrar GoDaddy.com, LLC
Created October 31, 2005 (20 years, 9 months ago)
Expires October 31, 2026 (6 months)
Last Updated June 28, 2023
Name Servers ruth.ns.cloudflare.com, vin.ns.cloudflare.com
DNSSEC Not enabled
Hosting
IP Address 104.18.24.244
ASN AS13335 (CLOUDFLARENET - Cloudflare, Inc., US)
Provider Cloudflare
Data source: rdap (0.1s)

DNSSEC protects against DNS spoofing attacks. While not required, enabling DNSSEC adds an additional layer of security. Contact your DNS provider to enable it.

Why this matters

Without DNSSEC, an attacker who can poison your DNS can hijack your domain — and SSL certs alone don't stop them.

Learn more

DNSSEC adds cryptographic signatures to DNS records, preventing forged responses from poisoning resolver caches. Without it, an attacker who controls the network path can redirect your domain to a malicious server before any HTTPS handshake happens. Most modern registrars (Cloudflare, Google Domains, Route 53) enable it with one toggle.

Source: ICANN / RFC 4033

The domain can be transferred without an unlock step. Enable registrar lock (clientTransferProhibited) in your registrar's control panel to protect against unauthorized or accidental transfers.

Why this matters

Without registrar lock, an attacker who phishes your registrar credentials can transfer the domain in minutes — total brand hijack.

Learn more

Registrar lock (clientTransferProhibited, clientUpdateProhibited, clientDeleteProhibited) requires extra verification before any transfer/update/delete. Every major registrar offers it free. Combined with 2FA on your registrar account, it's the strongest defense against domain hijacking.

Source: ICANN / domain-security best practice

A+
HTTP Probe Timing
Total 176 ms — DNS, TCP, TLS, TTFB, content transfer breakdown
PASS
DNS Lookup DNS Lookup — time to resolve the domain name to an IP address.
8 ms
TCP Connect TCP Connect — time to establish a TCP connection to the server.
3 ms
TLS Handshake TLS Handshake — time to complete the HTTPS encryption handshake.
11 ms
Time to First Byte Time to First Byte — how long the server takes to respond with the first byte of data.
176 ms
Total Time Total request time from DNS lookup through full response.
176 ms

Connection waterfall

DNS Lookup 8 ms TCP Connect 3 ms TLS Handshake 11 ms Server Processing 155 ms Content Transfer 0 ms
A
CDN & Delivery
Cloudflare (DYNAMIC)
PASS
Cloudflare (DYNAMIC)
Info::
Site is served via Cloudflare CDN (edge: SJC)
Got: cf-ray: 9eff72601e70cf51-SJC
Info::
CDN cache status: DYNAMIC
CDN Detected: Cloudflare
Provider Cloudflare Cache Status DYNAMIC Evidence cf-ray: 9eff72601e70cf51-SJC
All checks on this page are automated. Results are estimates - run targeted manual reviews when the score affects a release decision.

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