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· 0 checks — Desktop Lighthouse audit -- Performance, Accessibility, Best Practices, and SEO category breakdown.
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Detailed Report

Audit breakdown by category with detailed findings.

46

Performance

Insights

Remove large, duplicate JavaScript modules from bundles to reduce unnecessary bytes consumed by network activity.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Polyfills and transforms enable older browsers to use new JavaScript features. However, many aren't necessary for modern browsers. Consider modifying your JavaScript build process to not transpile Baseline features, unless you know you must support older browsers. Learn why most sites can deploy ES6+ code without transpiling

Why this matters

Performance issues directly impact user engagement and conversion rates.

3rd party code can significantly impact load performance. Reduce and defer loading of 3rd party code to prioritize your page's content.

Why this matters

Performance issues directly impact user engagement and conversion rates.

A long cache lifetime can speed up repeat visits to your page. Learn more about caching.

Why this matters

Performance issues directly impact user engagement and conversion rates.

RequestCache TTLTransfer Size
t.contentsquare.net/uxa/0d93bc2e39247.js900.0 s152.7 KiB
assets.adobedtm.com/a441b904b50e/a1b7254b4e1d/launch-89f6ee0b3587.min.js3600.0 s160.5 KiB
/g0qnl_a_YLYUI/1p/u1W0JyZywfjk/JuaGLDVzkDSQGQz7/T1ImORN2c...21600.0 s170.9 KiB
/etc/cloudsettings.kernel.js/conf/servicenow-www/settings...2336.0 s103.3 KiB
connect.facebook.net/en_US/fbevents.js1200.0 s96.6 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s643.5 KiB
tag.demandbase.com/shared/forms_dd50245275.min.js0.0 ms56.0 KiB
/signals/config/218086422666431?v=2.9.303&r=stable&domain...1200.0 s46.4 KiB
ml314.com/tag.aspx?2233600.0 s38.7 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s298.7 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-generic.min.8...604800.0 s242.3 KiB
/content/dam/servicenow-assets/public/en-us/images/compan...604800.0 s235.1 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s209.6 KiB
www.redditstatic.com/ads/pixel.js60.0 s19.0 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s181.7 KiB
scripts.demandbase.com/lrNOHxvh.min.js3600.0 s20.3 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s129.3 KiB
js.adsrvr.org/up_loader.1.1.0.js0.0 ms12.3 KiB
www.servicenow.com/content/dam/servicenow-assets/images/naas/company-collage.png604800.0 s110.3 KiB
/notice?domain=servicenow2.com&c=teconsent&text=true&js=n...3600.0 s13.3 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s105.3 KiB
cdn.bizible.com/scripts/bizible.js86400.0 s25.2 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s86.4 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s82.2 KiB
pixel.byspotify.com/ping.min.js3600.0 s10.3 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s81.1 KiB
/content/dam/servicenow-assets/public/en-us/images/compan...604800.0 s76.6 KiB
snap.licdn.com/li.lms-analytics/insight.min.js86400.0 s18.7 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s69.9 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s64.5 KiB
www.servicenow.com/akam/13/7d28807b21600.0 s9.8 KiB
bat.bing.com/p/conversions/s/0.8.5986400.0 s15.6 KiB
s2.go-mpulse.net/boomerang/RL5JW-PHDQ7-UYYZD-J2FGS-FE4LN604800.0 s59.5 KiB
/resource_files/global-nav/components/flyout-promo-app/fl...604800.0 s54.3 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...604800.0 s52.9 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...604800.0 s52.1 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...604800.0 s51.6 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...604800.0 s49.2 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...604800.0 s47.4 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...604800.0 s47.3 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s39.2 KiB
/SIE/?Q_ZID=ZN_0oer1XU4LjZ0hyR3600.0 s4.6 KiB
/dxjsmodule/12.1a2b7192fd54e87d3971.chunk.js?Q_CLIENTVERS...604800.0 s35.9 KiB
/etc.clientlibs/clientlibs/granite/jquery.min.3e24d4d067a...604800.0 s35.5 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s34.3 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s34.0 KiB
tag.demandbase.com/shared/stylesheet_dd50245275.v2.css0.0 ms3.3 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s31.8 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...604800.0 s31.5 KiB
/dxjsmodule/CoreModule.js?Q_CLIENTVERSION=2.46.0&Q_CLIENT...604800.0 s30.9 KiB
/resource_files/global-nav/components/wc-account-menu/wc-...604800.0 s30.0 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s30.0 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s28.2 KiB
www.servicenow.com/nas/ssi/header/v3/headerV3.bundle.c06df949cf9cb9c6643c.js604800.0 s27.6 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s26.9 KiB
www.servicenow.com/nas/ssi/header/v3/headerV3.bundle.020ad3bbd2e6300ffa2b.css604800.0 s24.5 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s24.2 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s23.9 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s23.2 KiB
rum.hlx.page/.rum/@adobe/helix-rum-js@%5E2/dist/rum-standalone.js3600.0 s2.8 KiB
/dxjsmodule/37.7ea1ffe71ad8c0799cc1.chunk.js?Q_CLIENTVERS...604800.0 s18.6 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s18.2 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s13.5 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...604800.0 s13.4 KiB
www.servicenow.com/nas/ssi/footer/v1/footer.bundle.4274b8caf528b548c1ea.js604800.0 s13.3 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s13.1 KiB
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC4dd0417f6c11441...3600.0 s1.6 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons.min.5...604800.0 s12.4 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s12.3 KiB
munchkin.marketo.net/munchkin.js0.0 ms1.2 KiB
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RCa71789ee311345e...3600.0 s1.4 KiB
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC542546e8068f4a6...3600.0 s1.3 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...604800.0 s10.4 KiB
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RCb8af614a7b6d4a2...3600.0 s1.3 KiB
www.servicenow.com/nas/ssi/footer/v1/footer.bundle.47c1831ec46d73b6865c.css604800.0 s9.7 KiB
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC51344802a4344fd...3600.0 s1.2 KiB
js.adsrvr.org/universal_pixel.js0.0 ms958 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RCa581dcadcbfa4c5...3600.0 s1.1 KiB
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RCbffbc9d452684a1...3600.0 s1.1 KiB
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RCc80f0bfdc22c486...3600.0 s1.0 KiB
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC52900c9dd1b545f...3600.0 s1011 B
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s7.3 KiB
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC410eaf0e8acf401...3600.0 s938 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RCbccfc1c975a8440...3600.0 s935 B
/dxjsmodule/1.bc67e778235741631577.chunk.js?Q_CLIENTVERSI...604800.0 s7.1 KiB
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC6c77632eee1447f...3600.0 s856 B
/content/dam/servicenow-assets/public/en-us/digital-graph...604800.0 s6.7 KiB
/rp.gif?ts=1776900249919&id=a2_evtujtragvz3&event=PageVis...0.0 ms666 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC542a4c02b51f4e2...3600.0 s809 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RCa83628394d7e4ec...3600.0 s799 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC772afc1050c94c0...3600.0 s773 B
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s6.0 KiB
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RCd2ca1456b74f4b7...3600.0 s746 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RCfd67ed1117ad4a5...3600.0 s741 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RCfe619a52552040d...3600.0 s739 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC37d76cbb3f96468...3600.0 s738 B
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s5.6 KiB
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RCf130501c49f5443...3600.0 s699 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RCa4a8f54001904f0...3600.0 s688 B
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s5.3 KiB
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RCf7d54273bc3f4b5...3600.0 s674 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RCc2552e59cf16434...3600.0 s673 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC2191d999404b463...3600.0 s672 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RCf832709899334f7...3600.0 s666 B
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s5.2 KiB
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC5bbcecb27ecb4df...3600.0 s640 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC4fb7bbcb3a084b6...3600.0 s639 B
/content/dam/servicenow-assets/public/en-us/digital-graph...604800.0 s5.0 KiB
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC6475cb6252d346b...3600.0 s625 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RCdb9a96365fc2434...3600.0 s622 B
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s4.6 KiB
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC8c308f8a2ca5443...3600.0 s586 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RCb4356f0084e0428...3600.0 s583 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC0cb23349dcfe4e9...3600.0 s572 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RCa4894d33058a42c...3600.0 s568 B
/content/dam/servicenow-assets/public/en-us/digital-graph...604800.0 s4.4 KiB
/collect?v=2&fmt=js&pid=15678&time=1776900249219&li_adsId...0.0 ms452 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RCb2888798d2c44b3...3600.0 s561 B
/etc.clientlibs/clientlibs/granite/utils.min.899004cc02c3...604800.0 s4.3 KiB
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC91cb7da3a77c4e9...3600.0 s543 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC30c6dcb10fd94ec...3600.0 s533 B
/a441b904b50e/a1b7254b4e1d/bc29f3455e90/RC4a3644b64fe64e3...3600.0 s527 B
partners.tremorhub.com/sync?UIDM=33a09f64-44ff-42b7-8c27-ae508099f2a20.0 ms392 B
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s3.8 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...604800.0 s3.5 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...604800.0 s3.1 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...604800.0 s2.9 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-commons/resou...604800.0 s2.8 KiB
/content/dam/servicenow-assets/public/en-us/images/global...604800.0 s2.6 KiB
/etc.clientlibs/core/wcm/components/image/v3/image/client...604800.0 s2.6 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...604800.0 s2.5 KiB
match.adsrvr.org/track/cmb/generic?ttd_pid=d0tro1j&ttd_tpi=10.0 ms254 B
/etc.clientlibs/now-aem-www/clientlibs/clientlib-site-das...604800.0 s2.4 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...604800.0 s2.3 KiB
/content/dam/servicenow-assets/images/naas/servicenow-hea...604800.0 s2.3 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...604800.0 s2.2 KiB
/etc.clientlibs/ds/clientlibs/clientlib-mids-profile.min....604800.0 s2.2 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...604800.0 s2.1 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...604800.0 s1.9 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...604800.0 s1.9 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s1.9 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...604800.0 s1.9 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...604800.0 s1.9 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...604800.0 s1.8 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...604800.0 s1.8 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...604800.0 s1.7 KiB
/content/dam/servicenow-assets/images/naas/language-selec...604800.0 s1.7 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...604800.0 s1.7 KiB
/content/dam/servicenow-assets/public/en-us/digital-graph...604800.0 s1.6 KiB
/etc.clientlibs/now-aem-www/clientlibs/clientlib-contexth...604800.0 s1.6 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...604800.0 s1.5 KiB
/dxjsmodule/7.f7df015b06d8a90ce822.chunk.js?Q_CLIENTVERSI...604800.0 s1.4 KiB
www.servicenow.com/content/dam/servicenow-assets/images/naas/search-icon.svg604800.0 s1.3 KiB
/resource_files/global-nav/components/flyout-promo-app/fl...604800.0 s1.3 KiB
/dxjsmodule/LinkModule.js?Q_CLIENTVERSION=2.46.0&Q_CLIENT...604800.0 s1.2 KiB
/etc.clientlibs/core/wcm/components/image/v3/image/client...604800.0 s1.0 KiB
/imsync.ashx?pi=3660582868878360639&data=eyJwaCI6ODkwNywi...0.0 ms29 B
ml314.com/csync.ashx?fp=&person_id=3660582868878360639&eid=5008286306.0 s56 B
ml314.com/csync.ashx?fp=&eid=50146&person_id=366058286887836063986306.0 s56 B
/tr/?id=218086422666431&ev=PageView&dl=https%3A%2F%2Fwww....0.0 ms19 B

Your first network request is the most important. Reduce its latency by avoiding redirects, ensuring a fast server response, and enabling text compression.

Why this matters

Performance issues directly impact user engagement and conversion rates.

A forced reflow occurs when JavaScript queries geometric properties (such as offsetWidth) after styles have been invalidated by a change to the DOM state. This can result in poor performance. Learn more about forced reflows and possible mitigations.

Why this matters

Performance issues directly impact user engagement and conversion rates.

headings: [map[key:source label:Source valueType:source-location] map[granularity:1 key:reflowTime label:Total reflow time valueType:ms]]
items: [map[reflowTime:34.71 source:map[type:text value:[unattributed]]] map[reflowTime:42.839 source:map[column:150 line:103 type:source-location url:https://www.servicenow.com/etc.clientlibs/ds/clientlibs/clientlib-arc-generic.min.8db91ab0be1a51e2db1af2fbb80a7d2f.js urlProvider:network]] map[reflowTime:3.309 source:map[column:4802 line:3735 type:source-location url:https://www.servicenow.com/etc.clientlibs/ds/clientlibs/clientlib-arc-generic.min.8db91ab0be1a51e2db1af2fbb80a7d2f.js urlProvider:network]]]

Each subpart has specific improvement strategies. Ideally, most of the LCP time should be spent on loading the resources, not within delays.

Why this matters

Performance issues directly impact user engagement and conversion rates.

headings: [map[key:label label:Subpart valueType:text] map[key:duration label:Duration valueType:ms]]
items: [map[duration:568.1569998779297 label:Time to first byte subpart:timeToFirstByte] map[duration:2474.8200001220703 label:Element render delay subpart:elementRenderDelay]]
lhId: page-0-DIV
nodeLabel: To opt-out of us sharing information relating to cookies and similar technologi…
path: 1,HTML,1,BODY,23,DIV,2,DIV,0,DIV,0,DIV,0,DIV
selector: div#truste-consent-track > div#truste-consent-content > div#truste-consent-text > div
snippet: <div>

Avoid chaining critical requests by reducing the length of chains, reducing the download size of resources, or deferring the download of unnecessary resources to improve page load.

Why this matters

Performance issues directly impact user engagement and conversion rates.

More than 4 preconnect connections were found. These should be used sparingly and only to the most important origins.
description: [preconnect](https://developer.chrome.com/docs/lighthouse/performance/uses-rel-preconnect/) hints help the browser establish a connection earlier in the page load, saving time when the first request for that origin is made. The following are the origins that the page preconnected to.
title: Preconnected origins
description: Add [preconnect](https://developer.chrome.com/docs/lighthouse/performance/uses-rel-preconnect/) hints to your most important origins, but try to use no more than 4.
title: Preconnect candidates

Consider setting font-display to swap or optional to ensure text is consistently visible. swap can be further optimized to mitigate layout shifts with font metric overrides.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URLEst Savings
consent.trustarc.com/get?name=ServiceNowSans-Light.woff220 ms
consent.trustarc.com/get?name=ServiceNowSans-Book.woff220 ms

Reducing the download time of images can improve the perceived load time of the page and LCP. Learn more about optimizing image size

Why this matters

Performance issues directly impact user engagement and conversion rates.

URLResource SizeEst Savings
Visual of a ServiceNow user's dashboard. picture > img.arc-image
/content/dam/servicenow-assets/public/scripts/homepage-re...653.3 KiB492.1 KiB
Two people at the Knowledge conference taking a photo. div.flyout-promo-app__full-view > div.flyout-promo-app__media-area > div.flyout-promo-app__image-area > img.flyout-promo-app__media-image
/content/dam/servicenow-assets/public/en-us/images/compan...233.9 KiB223.3 KiB
Attendees at Knowledge explore interactive displays and celebrate together, hig… picture > img.arc-image
/content/dam/servicenow-assets/public/scripts/homepage-re...208.4 KiB194.0 KiB
ServiceNow Knowledge attendees try hands-on AI demos and collaborate on real wo… picture > img.arc-image
/content/dam/servicenow-assets/public/scripts/homepage-re...128.1 KiB112.9 KiB
Forty-eight thousand Stellantis employees completed onboarding in a single day … picture > img.arc-image
/content/dam/servicenow-assets/public/scripts/homepage-re...63.3 KiB27.7 KiB
ServiceNow CEO Bill McDermott explores the topics of AI-powered transformation,… picture > img.arc-image
/content/dam/servicenow-assets/public/scripts/homepage-re...30.7 KiB21.8 KiB
An IT leader is using her mobile phone to resolve incidents with ServiceNow. img.arc-image
/content/dam/servicenow-assets/public/scripts/homepage-re...25.7 KiB20.9 KiB
Autonomous Workforce let’s you see AI agents across your enterprise, including … picture > img.arc-image
/content/dam/servicenow-assets/public/scripts/homepage-re...32.9 KiB18.4 KiB
Using the ServiceNow AI Platform, Pure Storage netted an 82 Net Promoter Score,… picture > img.arc-image
/content/dam/servicenow-assets/public/scripts/homepage-re...38.1 KiB16.7 KiB
An AstraZeneca technician takes part in a clinical trial on a medication in the… picture > img.arc-image
/content/dam/servicenow-assets/public/scripts/homepage-re...33.2 KiB14.5 KiB
Bell Canada deflects 3 million support calls annually with the help of the Serv… picture > img.arc-image
/content/dam/servicenow-assets/public/scripts/homepage-re...28.9 KiB12.7 KiB

Requests are blocking the page's initial render, which may delay LCP. Deferring or inlining can move these network requests out of the critical path.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URLTransfer Size
/content/dam/servicenow-assets/public/scripts/homepage-re...3.8 KiB
/etc.clientlibs/clientlibs/granite/jquery.min.3e24d4d067a...35.5 KiB
/etc.clientlibs/clientlibs/granite/utils.min.899004cc02c3...4.3 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...1.9 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...1.5 KiB
/etc.clientlibs/core/wcm/components/image/v3/image/client...1.0 KiB

These insights are also available in the Chrome DevTools Performance Panel - record a trace to view more detailed information.

Redirects introduce additional delays before the page can be loaded. Learn how to avoid page redirects.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Estimated savings: 1.1 s
URLTime Spent
service-now.com/717 ms
www.servicenow.com/371 ms
www.servicenow.com/0.0 ms

Time to Interactive is the amount of time it takes for the page to become fully interactive. Learn more about the Time to Interactive metric.

Why this matters

Performance issues directly impact user engagement and conversion rates.

TTI

The maximum potential First Input Delay that your users could experience is the duration of the longest task. Learn more about the Maximum Potential First Input Delay metric.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Diagnostics

Reduce unused rules from stylesheets and defer CSS not used for above-the-fold content to decrease bytes consumed by network activity. Learn how to reduce unused CSS.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Estimated savings: 40 ms 29.3 KiB
URLTransfer SizeEst Savings
www.servicenow.com/nas/ssi/header/v3/headerV3.bundle.020ad3bbd2e6300ffa2b.css23.5 KiB17.8 KiB
.container, .container-fluid, .container-lg, .container-m...11.7 KiB11.5 KiB

Reduce unused JavaScript and defer loading scripts until they are required to decrease bytes consumed by network activity. Learn how to reduce unused JavaScript.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Estimated savings: 340 ms 699.8 KiB
URLTransfer SizeEst Savings
/content/dam/servicenow-assets/public/scripts/homepage-re...297.7 KiB145.9 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-generic.min.8...241.3 KiB78.0 KiB
www.googletagmanager.com/gtag/destination?id=DC-9859302&cx=c&gtm=4e64k1142.0 KiB67.2 KiB
t.contentsquare.net/uxa/0d93bc2e39247.js152.2 KiB65.4 KiB
www.googletagmanager.com/gtag/js?id=&l=dataLayer84.6 KiB52.6 KiB
/etc/cloudsettings.kernel.js/conf/servicenow-www/settings...101.8 KiB48.1 KiB
/g0qnl_a_YLYUI/1p/u1W0JyZywfjk/JuaGLDVzkDSQGQz7/T1ImORN2c...169.3 KiB36.8 KiB
connect.facebook.net/en_US/fbevents.js96.5 KiB32.3 KiB
assets.adobedtm.com/a441b904b50e/a1b7254b4e1d/launch-89f6ee0b3587.min.js160.2 KiB31.4 KiB
tag.demandbase.com/shared/forms_dd50245275.min.js55.5 KiB29.8 KiB
s2.go-mpulse.net/boomerang/RL5JW-PHDQ7-UYYZD-J2FGS-FE4LN59.3 KiB24.6 KiB
/etc.clientlibs/clientlibs/granite/jquery.min.3e24d4d067a...34.5 KiB23.5 KiB
/dxjsmodule/CoreModule.js?Q_CLIENTVERSION=2.46.0&Q_CLIENT...30.9 KiB22.0 KiB
/dxjsmodule/12.1a2b7192fd54e87d3971.chunk.js?Q_CLIENTVERS...35.7 KiB21.5 KiB
consent.trustarc.com/asset/notice.js/v/v1.7-172936.0 KiB20.7 KiB

Consider reducing the time spent parsing, compiling, and executing JS. You may find delivering smaller JS payloads helps with this. Learn how to reduce Javascript execution time.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URLTotal CPU TimeScript EvaluationScript Parse
t.contentsquare.net/uxa/0d93bc2e39247.js9.2 s8.3 s35 ms
/etc/cloudsettings.kernel.js/conf/servicenow-www/settings...3.9 s1.2 s12 ms
www.servicenow.com/2.9 s65 ms2.0 ms
/content/dam/servicenow-assets/public/scripts/homepage-re...2.2 s2.0 s34 ms
/etc.clientlibs/ds/clientlibs/clientlib-arc-generic.min.8...674 ms538 ms38 ms
Unattributable658 ms30 ms0.0 ms
assets.adobedtm.com/a441b904b50e/a1b7254b4e1d/launch-89f6ee0b3587.min.js344 ms279 ms28 ms
/g0qnl_a_YLYUI/1p/u1W0JyZywfjk/JuaGLDVzkDSQGQz7/T1ImORN2c...267 ms238 ms16 ms
cdn.bizible.com/scripts/bizible.js119 ms106 ms1.6 ms
www.googletagmanager.com/gtag/destination?id=DC-9859302&cx=c&gtm=4e64k1116 ms102 ms14 ms
/signals/config/218086422666431?v=2.9.303&r=stable&domain...89 ms58 ms4.9 ms
s2.go-mpulse.net/boomerang/RL5JW-PHDQ7-UYYZD-J2FGS-FE4LN79 ms57 ms5.3 ms
www.servicenow.com/akam/13/7d28807b72 ms64 ms4.7 ms
consent.trustarc.com/asset/notice.js/v/v1.7-172962 ms50 ms2.9 ms
connect.facebook.net/en_US/fbevents.js55 ms44 ms11 ms

Consider reducing the time spent parsing, compiling and executing JS. You may find delivering smaller JS payloads helps with this. Learn how to minimize main-thread work

Why this matters

Performance issues directly impact user engagement and conversion rates.

CategoryTime Spent
Script Evaluation13.7 s
Other3.5 s
Style & Layout2.3 s
Rendering1.4 s
Script Parsing & Compilation281 ms
Garbage Collection277 ms
Parse HTML & CSS76 ms

Many navigations are performed by going back to a previous page, or forwards again. The back/forward cache (bfcache) can speed up these return navigations. Learn more about the bfcache

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failure reasonFailure type
Pages with cache-control:no-store header cannot enter back/forward cache.Actionable
The page has an unload handler in a sub frame.Actionable
Pages whose main resource has cache-control:no-store cannot enter back/forward cache.Not actionable
Back/forward cache is disabled because some JavaScript network request received resource with Cache-Control: no-store header.Not actionable

Large network payloads cost users real money and are highly correlated with long load times. Learn how to reduce payload sizes.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URLTransfer Size
/content/dam/servicenow-assets/public/scripts/homepage-re...643.5 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...298.7 KiB
/etc.clientlibs/ds/clientlibs/clientlib-arc-generic.min.8...242.3 KiB
/content/dam/servicenow-assets/public/en-us/images/compan...235.1 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...209.6 KiB
/content/dam/servicenow-assets/public/scripts/homepage-re...181.7 KiB
/g0qnl_a_YLYUI/1p/u1W0JyZywfjk/JuaGLDVzkDSQGQz7/T1ImORN2c...170.9 KiB
assets.adobedtm.com/a441b904b50e/a1b7254b4e1d/launch-89f6ee0b3587.min.js160.5 KiB
t.contentsquare.net/uxa/0d93bc2e39247.js152.7 KiB
www.googletagmanager.com/gtag/destination?id=DC-9859302&cx=c&gtm=4e64k1142.4 KiB

Set an explicit width and height on image elements to reduce layout shifts and improve CLS. Learn how to set image dimensions

Why this matters

Performance issues directly impact user engagement and conversion rates.

URL
ServiceNow logo div.top > left.left > h3 > img
/content/dam/servicenow-assets/public/en-us/images/global...

More information about the performance of your application. These numbers don't directly affect the Performance score.

●Layout shift culprits
●Optimize DOM size
●Modern HTTP
●Optimize viewport for mobile
●Minify CSS
●Minify JavaScript
●Avoid long main-thread tasks 13 long tasks found
●Avoid non-composited animations 5 animated elements found
●Network Requests
●Network Round Trip Times 160 ms
●Server Backend Latencies 210 ms
●Tasks
●Diagnostics
●Metrics
●Screenshot Thumbnails
●Final Screenshot
●Script Treemap Data
●Resources Summary
●Initial server response time was short Root document took 20 ms
●Avoid large layout shifts 2 layout shifts found
○INP breakdown
○LCP request discovery
○User Timing marks and measures
92

Accessibility

These checks highlight opportunities to improve the accessibility of your web app. Automatic detection can only detect a subset of issues and does not guarantee the accessibility of your web app, so manual testing is also encouraged.

Contrast

Low-contrast text is difficult or impossible for many users to read. Learn how to provide sufficient color contrast.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failing Elements
ServiceNow is the AI control tower arc-universal-group.arc-ds-component > arc-heading-block > arc-heading > b

These are opportunities to improve the legibility of your content.

Navigation

A value greater than 0 implies an explicit navigation ordering. Although technically valid, this often creates frustrating experiences for users who rely on assistive technologies. Learn more about the `tabindex` attribute.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failing Elements
Skip to Main Content section#naas-header-v3 > div.cmp-nav__top-nav-wrapper > div.cmp-nav__top-nav > a.naas-link

Properly ordered headings that do not skip levels convey the semantic structure of the page, making it easier to navigate and understand when using assistive technologies. Learn more about heading order.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failing Elements
h5.arc-heading h5.arc-heading
h4.arc-heading h4.arc-heading
h3.arc-heading h3.arc-heading
h5.arc-heading h5.arc-heading

These are opportunities to improve keyboard navigation in your application.

○Interactive controls are keyboard focusable
○Interactive elements indicate their purpose and state
○The page has a logical tab order
○Visual order on the page follows DOM order
○User focus is not accidentally trapped in a region
○The user's focus is directed to new content added to the page
○HTML5 landmark elements are used to improve navigation
○Offscreen content is hidden from assistive technology
○Custom controls have associated labels
○Custom controls have ARIA roles
●`[aria-*]` attributes match their roles
●`[aria-hidden="true"]` is not present on the document `<body>`
●`[role]`s have all required `[aria-*]` attributes
●Elements with an ARIA `[role]` that require children to contain a specific `[role]` have all required children.
●`[role]`s are contained by their required parent element
●`[role]` values are valid
●`[aria-*]` attributes have valid values
●`[aria-*]` attributes are valid and not misspelled
●Buttons have an accessible name
●Image elements have `[alt]` attributes
●Form elements have associated labels
●`[user-scalable="no"]` is not used in the `<meta name="viewport">` element and the `[maximum-scale]` attribute is not less than 5.
●`button`, `link`, and `menuitem` elements have accessible names
●ARIA attributes are used as specified for the element's role
●`[aria-hidden="true"]` elements do not contain focusable descendents
●Elements use only permitted ARIA attributes
●Document has a `<title>` element
●`<html>` element has a `[lang]` attribute
●`<html>` element has a valid value for its `[lang]` attribute
●Links have a discernible name
●Lists contain only `<li>` elements and script supporting elements (`<script>` and `<template>`).
●List items (`<li>`) are contained within `<ul>`, `<ol>` or `<menu>` parent elements
●Touch targets have sufficient size and spacing.
●`[lang]` attributes have a valid value
●Document has a main landmark.
●Deprecated ARIA roles were not used
●All heading elements contain content.
●Identical links have the same purpose.
●Elements with visible text labels have matching accessible names.
○`[accesskey]` values are unique
○Elements with `role="dialog"` or `role="alertdialog"` have accessible names.
○ARIA input fields have accessible names
○ARIA `meter` elements have accessible names
○ARIA `progressbar` elements have accessible names
○Elements with the `role=text` attribute do not have focusable descendents.
○ARIA toggle fields have accessible names
○ARIA `tooltip` elements have accessible names
○ARIA `treeitem` elements have accessible names
○The page contains a heading, skip link, or landmark region
○`<dl>`'s contain only properly-ordered `<dt>` and `<dd>` groups, `<script>`, `<template>` or `<div>` elements.
○Definition list items are wrapped in `<dl>` elements
○ARIA IDs are unique
○No form fields have multiple labels
○`<frame>` or `<iframe>` elements have a title
○`<html>` element has an `[xml:lang]` attribute with the same base language as the `[lang]` attribute.
○Input buttons have discernible text.
○`<input type="image">` elements have `[alt]` text
○Links are distinguishable without relying on color.
○The document does not use `<meta http-equiv="refresh">`
○`<object>` elements have alternate text
○Select elements have associated label elements.
○Skip links are focusable.
○Cells in a `<table>` element that use the `[headers]` attribute refer to table cells within the same table.
○`<th>` elements and elements with `[role="columnheader"/"rowheader"]` have data cells they describe.
○`<video>` elements contain a `<track>` element with `[kind="captions"]`
○Tables have different content in the summary attribute and `<caption>`.
○Uses ARIA roles only on compatible elements
○Image elements do not have `[alt]` attributes that are redundant text.
○Tables use `<caption>` instead of cells with the `[colspan]` attribute to indicate a caption.
○`<td>` elements in a large `<table>` have one or more table headers.
77

Best Practices

General

Deprecated APIs will eventually be removed from the browser. Learn more about deprecated APIs.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Deprecation / WarningSource
Unload event listeners are deprecated and will be removed.
s2.go-mpulse.net/boomerang/RL5JW-PHDQ7-UYYZD-J2FGS-FE4LN line 9, col 11355
Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
/etc/cloudsettings.kernel.js/conf/servicenow-www/settings... line 537, col 505
AttributionReporting
snap.licdn.com/li.lms-analytics/insight.min.js

Errors logged to the console indicate unresolved problems. They can come from network request failures and other browser concerns. Learn more about this errors in console diagnostic audit

Why this matters

Performance issues directly impact user engagement and conversion rates.

SourceDescription
A bad HTTP response code (403) was received when fetching the script.
ssosignon.servicenow.com/api/v1/sessions/me
Failed to load resource: the server responded with a status of 404 ()
www.servicenow.com/ line 21, col 1805
TypeError: Failed to register a ServiceWorker for scope ('https://www.servicenow.com/') with script ('https://www.servicenow.com/akam-sw.js'): A bad HTTP response code (403) was received when fetching the script.

Source maps translate minified code to the original source code. This helps developers debug in production. In addition, Lighthouse is able to provide further insights. Consider deploying source maps to take advantage of these benefits. Learn more about source maps.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URLMap URL
/g0qnl_a_YLYUI/1p/u1W0JyZywfjk/JuaGLDVzkDSQGQz7/T1ImORN2c...
/etc.clientlibs/ds/clientlibs/clientlib-arc-generic.min.8...
/content/dam/servicenow-assets/public/scripts/homepage-re...
tag.demandbase.com/shared/forms_dd50245275.min.jstag.demandbase.com/shared/forms.js.map
●Uses HTTPS
●Avoids third-party cookies
●Allows users to paste into input fields
●Avoids requesting the geolocation permission on page load
●Avoids requesting the notification permission on page load
●Displays images with correct aspect ratio
●Serves images with appropriate resolution
●Page has the HTML doctype
●Properly defines charset
●No issues in the `Issues` panel in Chrome Devtools
●Ensure CSP is effective against XSS attacks
●Use a strong HSTS policy
●Ensure proper origin isolation with COOP
●Mitigate DOM-based XSS with Trusted Types
●Detected JavaScript libraries
○Redirects HTTP traffic to HTTPS
○Mitigate clickjacking with XFO or CSP
83

SEO

These checks ensure that your page is following basic search engine optimization advice. There are many additional factors Lighthouse does not score here that may affect your search ranking, including performance on Core Web Vitals. Learn more about Google Search Essentials.

Content Best Practices

Descriptive link text helps search engines understand your content. Learn how to make links more accessible.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Link destinationLink Text
www.servicenow.com/platform/autonomous-workforce.htmlLearn More
www.forrester.com/about-us/objectivity/here

Format your HTML in a way that enables crawlers to better understand your app’s content.

Crawling and Indexing

Search engines may use `href` attributes on links to crawl websites. Ensure that the `href` attribute of anchor elements links to an appropriate destination, so more pages of the site can be discovered. Learn how to make links crawlable

Why this matters

Performance issues directly impact user engagement and conversion rates.

Uncrawlable Link
Website feedback div.bottom > ul.link-list > li#qualtrics-footer-link > a.QSILink

To appear in search results, crawlers need access to your app.

○Structured data is valid
●Page isn’t blocked from indexing
●Document has a `<title>` element
●Document has a meta description
●Page has successful HTTP status code
●Image elements have `[alt]` attributes
●Document has a valid `hreflang`
●Document has a valid `rel=canonical`
○robots.txt is valid

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