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Lighthouse Mobile

· 0 checks — Mobile Lighthouse audit -- Performance, Accessibility, Best Practices, and SEO category breakdown.
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Detailed Report

Audit breakdown by category with detailed findings.

26

Performance

Insights

Remove large, duplicate JavaScript modules from bundles to reduce unnecessary bytes consumed by network activity.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Polyfills and transforms enable older browsers to use new JavaScript features. However, many aren't necessary for modern browsers. Consider modifying your JavaScript build process to not transpile Baseline features, unless you know you must support older browsers. Learn why most sites can deploy ES6+ code without transpiling

Why this matters

Performance issues directly impact user engagement and conversion rates.

3rd party code can significantly impact load performance. Reduce and defer loading of 3rd party code to prioritize your page's content.

Why this matters

Performance issues directly impact user engagement and conversion rates.

A long cache lifetime can speed up repeat visits to your page. Learn more about caching.

Why this matters

Performance issues directly impact user engagement and conversion rates.

RequestCache TTLTransfer Size
/versions/8.12.4/wxo-mfe/remoteEntry.js526.0 s716.1 KiB
/versions/8.12.4/chat~cds-ai-chat-render.js473.0 s235.5 KiB
/versions/8.12.4/chat~cds-ai-chat-styles-reset.js432.0 s138.3 KiB
cdn.quantummetric.com/qscripts/quantum-ups.js300.0 s127.1 KiB
tags.tiqcdn.com/utag/ups/nova/prod/utag.js300.0 s111.2 KiB
/svK3epG9PIWf-PirlxMJOZ4AVtI/zmYGVGX5Yf3f/EFccSl4/dUgSckY...21600.0 s158.5 KiB
/versions/8.12.4/uiAgentExtensions.js593.0 s105.7 KiB
/versions/8.12.4/chat~cds-ai-chat-bootstrap.js550.0 s102.0 KiB
web-chat.global.assistant.watson.appdomain.cloud/versions/8.12.4/chat~2163.js510.0 s96.3 KiB
connect.facebook.net/en_US/fbevents.js1200.0 s96.4 KiB
www.ups.com/assets/980c3eed7eeffcee8f1674f41cfa234c15e8cc3000f600.0 s58.3 KiB
cdn.cookielaw.org/scripttemplates/202602.1.0/otBannerSdk.js86400.0 s129.0 KiB
web-chat.global.assistant.watson.appdomain.cloud/versions/8.12.4/chat.js564.0 s48.0 KiB
/signals/config/286726385262010?v=2.9.298&r=stable&domain...1200.0 s47.6 KiB
tags.tiqcdn.com/utag/ups/nova/prod/utag.89.js?utv=ut4.52.202604090237300.0 s38.6 KiB
/assets/980c3eed7eeffcee8f1674f41cfa234c15e8cc3000f/e/652...600.0 s32.9 KiB
scripts.demandbase.com/DZlgJRFL.min.js3600.0 s24.1 KiB
web-chat.global.assistant.watson.appdomain.cloud/versions/8.12.4/chat~266.js646.0 s20.8 KiB
va-chat.ups.com/assets/resources/webcontent/styles/fonts/Roboto-Regular.woff2300.0 s19.5 KiB
/assets/980c3eed7eeffcee8f1674f41cfa234c15e8cc3000f/e/653...600.0 s18.6 KiB
web-chat.global.assistant.watson.appdomain.cloud/versions/8.12.4/chat~6061.js545.0 s17.5 KiB
tags.tiqcdn.com/utag/ups/nova/prod/utag.289.js?utv=ut4.52.202511130514300.0 s13.0 KiB
js.adsrvr.org/up_loader.1.1.0.js0.0 ms12.2 KiB
/versions/latest/WatsonAssistantChatEntry.js551.0 s12.7 KiB
s.yimg.com/wi/ytc.js0.0 ms7.4 KiB
/logos/cff9470e-ab7d-4e8a-8a45-14391b299f19/0197f0c1-ecc1...86400.0 s18.5 KiB
/assets/980c3eed7eeffcee8f1674f41cfa234c15e8cc3000f/e/652...600.0 s7.2 KiB
tags.tiqcdn.com/utag/ups/nova/prod/utag.288.js?utv=ut4.52.202511130514300.0 s6.2 KiB
s.go-mpulse.net/boomerang/TADEN-6MDCS-UHH5M-YHPKQ-2GBH3604800.0 s59.5 KiB
tags.tiqcdn.com/utag/ups/nova/prod/utag.106.js?utv=ut4.52.202509100131300.0 s5.9 KiB
tags.tiqcdn.com/utag/ups/nova/prod/utag.220.js?utv=ut4.52.202601290540300.0 s5.4 KiB
/versions/8.12.4/chat~cds-ai-chat-carbon-custom-styles-re...351.0 s4.9 KiB
tags.tiqcdn.com/utag/ups/nova/prod/utag.90.js?utv=ut4.52.202509100131300.0 s4.7 KiB
/WRSiteInterceptEngine/?Q_ZID=ZN_1GqrxzvRld7vjWm&Q_LOC=ht...3600.0 s4.6 KiB
cdn.cookielaw.org/scripttemplates/otSDKStub.js86400.0 s9.1 KiB
/dxjsmodule/12.1a2b7192fd54e87d3971.chunk.js?Q_CLIENTVERS...604800.0 s35.9 KiB
/dxjsmodule/CoreModule.js?Q_CLIENTVERSION=2.46.0&Q_CLIENT...604800.0 s30.9 KiB
tags.tiqcdn.com/utag/ups/nova/prod/utag.115.js?utv=ut4.52.202503120647300.0 s3.1 KiB
tags.tiqcdn.com/utag/ups/nova/prod/utag.139.js?utv=ut4.52.202601290540300.0 s3.0 KiB
tags.tiqcdn.com/utag/ups/nova/prod/utag.157.js?utv=ut4.52.202503042356300.0 s2.8 KiB
tags.tiqcdn.com/utag/ups/nova/prod/utag.105.js?utv=ut4.52.202508010315300.0 s2.5 KiB
web-chat.global.assistant.watson.appdomain.cloud/versions/8.12.4/chat~8714.js150.0 s2.4 KiB
/versions/8.12.4/fonts/IBM-Plex-Sans/fonts/split/woff2/IB...474343.0 s16.7 KiB
/assets/980c3eed7eeffcee8f1674f41cfa234c15e8cc3000f/e/648...600.0 s2.2 KiB
/dxjsmodule/37.7ea1ffe71ad8c0799cc1.chunk.js?Q_CLIENTVERS...604800.0 s18.6 KiB
tags.tiqcdn.com/utag/ups/nova/prod/utag.96.js?utv=ut4.52.202508010315300.0 s1.8 KiB
tags.tiqcdn.com/utag/ups/nova/prod/utag.98.js?utv=ut4.52.202508010315300.0 s1.5 KiB
tags.tiqcdn.com/utag/ups/nova/prod/utag.111.js?utv=ut4.52.202511130514300.0 s1.3 KiB
cdn.cookielaw.org/logos/static/powered_by_logo.svg86400.0 s2.5 KiB
js.adsrvr.org/universal_pixel.js0.0 ms958 B
/dxjsmodule/1.bc67e778235741631577.chunk.js?Q_CLIENTVERSI...604800.0 s7.1 KiB
www.ups.com/svK3epG9PIWf-PirlxMJOZ4AVtI/1DYGVGX5Yf3f2QJuD5/Fl0XSl4/PUF6UFE8/SAIC21600.0 s1.1 KiB
/utag/ups/nova/prod/utag.v.js?a=ups/nova/202604090237&cb=...300.0 s432 B
partners.tremorhub.com/sync?UIDM=7fe7bb1c-7efa-40aa-a5ad-988b7540e8160.0 ms393 B
/track/cmb/generic?ttd_pid=tealium&ttd_tpi=1&gdpr=0&domai...0.0 ms254 B
/ups/yoda/019d976c8095002a2765fd83b51c05081001e079004eb?c...0.0 ms249 B
cdn.cookielaw.org/logos/static/ot_close.svg86400.0 s620 B
/dxjsmodule/7.f7df015b06d8a90ce822.chunk.js?Q_CLIENTVERSI...604800.0 s1.4 KiB
/tr/?id=286726385262010&ev=PageView&dl=https%3A%2F%2Fwww....0.0 ms19 B

Layout shifts occur when elements move absent any user interaction. Investigate the causes of layout shifts, such as elements being added, removed, or their fonts changing as the page loads.

Why this matters

Performance issues directly impact user engagement and conversion rates.

headings: [map[key:node label:Element subItemsHeading:map[key:extra] valueType:node] map[granularity:0.001 key:score label:Layout shift score subItemsHeading:map[key:cause valueType:text] valueType:numeric]]
items: [map[node:map[type:text value:Total] score:0.16076899999999997] map[node:map[boundingRect:map[bottom:1629 height:956 left:0 right:412 top:673 width:412] lhId:page-2-DIV nodeLabel:Regulations Change. UPS Can Help You Keep Moving. From shifting tariffs to evo… path:1,HTML,1,BODY,4,MAIN,2,DIV selector:body.appear > main > div.section snippet:<div class="section cards-container" data-section-status="loaded" style=""> type:node] score:0.11395] map[node:map[boundingRect:map[bottom:807 height:263 left:0 right:412 top:544 width:412] lhId:page-1-DIV nodeLabel:This website uses cookies and analytics technologies We do this to better under… path:1,HTML,1,BODY,8,DIV,1,DIV selector:body.appear > div#onetrust-consent-sdk > div#onetrust-banner-sdk snippet:<div id="onetrust-banner-sdk" class="otFloatingRounded otRelFont ot-bottom-left vertical-align-content" tabindex="0" style="bottom: 1rem;"> type:node] score:0.003415] map[node:map[boundingRect:map[bottom:807 height:263 left:0 right:412 top:544 width:412] lhId:page-1-DIV nodeLabel:This website uses cookies and analytics technologies We do this to better under… path:1,HTML,1,BODY,8,DIV,1,DIV selector:body.appear > div#onetrust-consent-sdk > div#onetrust-banner-sdk snippet:<div id="onetrust-banner-sdk" class="otFloatingRounded otRelFont ot-bottom-left vertical-align-content" tabindex="0" style="bottom: 1rem;"> type:node] score:0.002728] map[node:map[boundingRect:map[bottom:807 height:263 left:0 right:412 top:544 width:412] lhId:page-1-DIV nodeLabel:This website uses cookies and analytics technologies We do this to better under… path:1,HTML,1,BODY,8,DIV,1,DIV selector:body.appear > div#onetrust-consent-sdk > div#onetrust-banner-sdk snippet:<div id="onetrust-banner-sdk" class="otFloatingRounded otRelFont ot-bottom-left vertical-align-content" tabindex="0" style="bottom: 1rem;"> type:node] score:0.002711] map[node:map[boundingRect:map[bottom:807 height:263 left:0 right:412 top:544 width:412] lhId:page-1-DIV nodeLabel:This website uses cookies and analytics technologies We do this to better under… path:1,HTML,1,BODY,8,DIV,1,DIV selector:body.appear > div#onetrust-consent-sdk > div#onetrust-banner-sdk snippet:<div id="onetrust-banner-sdk" class="otFloatingRounded otRelFont ot-bottom-left vertical-align-content" tabindex="0" style="bottom: 1rem;"> type:node] score:0.002126]]

Your first network request is the most important. Reduce its latency by avoiding redirects, ensuring a fast server response, and enabling text compression.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Consider setting font-display to swap or optional to ensure text is consistently visible. swap can be further optimized to mitigate layout shifts with font metric overrides.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URLEst Savings
/versions/8.12.4/fonts/IBM-Plex-Sans/fonts/split/woff2/IB...35 ms
va-chat.ups.com/assets/resources/webcontent/styles/fonts/Roboto-Regular.woff225 ms

A forced reflow occurs when JavaScript queries geometric properties (such as offsetWidth) after styles have been invalidated by a change to the DOM state. This can result in poor performance. Learn more about forced reflows and possible mitigations.

Why this matters

Performance issues directly impact user engagement and conversion rates.

headings: [map[key:source label:Top function call valueType:source-location] map[granularity:1 key:reflowTime label:Total reflow time valueType:ms]]
items: [map[reflowTime:0.951 source:map[column:133805 line:20 type:source-location url:https://siteintercept.qualtrics.com/dxjsmodule/12.1a2b7192fd54e87d3971.chunk.js?Q_CLIENTVERSION=2.46.0&Q_CLIENTTYPE=web&Q_BRANDID=www.ups.com urlProvider:network]]]
headings: [map[key:source label:Source valueType:source-location] map[granularity:1 key:reflowTime label:Total reflow time valueType:ms]]
items: [map[reflowTime:0.951 source:map[column:116319 line:19 type:source-location url:https://siteintercept.qualtrics.com/dxjsmodule/12.1a2b7192fd54e87d3971.chunk.js?Q_CLIENTVERSION=2.46.0&Q_CLIENTTYPE=web&Q_BRANDID=www.ups.com urlProvider:network]] map[reflowTime:103.926 source:map[type:text value:[unattributed]]] map[reflowTime:0.929 source:map[column:61285 line:138 type:source-location url:https://web-chat.global.assistant.watson.appdomain.cloud/versions/8.12.4/chat~cds-ai-chat-render.js urlProvider:network]] map[reflowTime:35.597 source:map[column:15126 line:1 type:source-location url:https://web-chat.global.assistant.watson.appdomain.cloud/versions/8.12.4/chat~cds-ai-chat-render.js urlProvider:network]] map[reflowTime:1.021 source:map[column:41728 line:138 type:source-location url:https://web-chat.global.assistant.watson.appdomain.cloud/versions/8.12.4/chat~cds-ai-chat-render.js urlProvider:network]] map[reflowTime:0.968 source:map[column:41796 line:138 type:source-location url:https://web-chat.global.assistant.watson.appdomain.cloud/versions/8.12.4/chat~cds-ai-chat-render.js urlProvider:network]] map[reflowTime:0.905 source:map[column:41869 line:138 type:source-location url:https://web-chat.global.assistant.watson.appdomain.cloud/versions/8.12.4/chat~cds-ai-chat-render.js urlProvider:network]] map[reflowTime:1.637 source:map[column:118607 line:138 type:source-location url:https://web-chat.global.assistant.watson.appdomain.cloud/versions/8.12.4/chat~cds-ai-chat-render.js urlProvider:network]] map[reflowTime:0.195 source:map[column:16218 line:251 type:source-location url:https://web-chat.global.assistant.watson.appdomain.cloud/versions/8.12.4/chat~cds-ai-chat-render.js urlProvider:network]]]

Avoid chaining critical requests by reducing the length of chains, reducing the download size of resources, or deferring the download of unnecessary resources to improve page load.

Why this matters

Performance issues directly impact user engagement and conversion rates.

description: [preconnect](https://developer.chrome.com/docs/lighthouse/performance/uses-rel-preconnect/) hints help the browser establish a connection earlier in the page load, saving time when the first request for that origin is made. The following are the origins that the page preconnected to.
title: Preconnected origins
description: Add [preconnect](https://developer.chrome.com/docs/lighthouse/performance/uses-rel-preconnect/) hints to your most important origins, but try to use no more than 4.
title: Preconnect candidates

Reducing the download time of images can improve the perceived load time of the page and LCP. Learn more about optimizing image size

Why this matters

Performance issues directly impact user engagement and conversion rates.

URLResource SizeEst Savings
Person working in a warehouse, packaging boxes that are ready to ship with U-P-S div.teaser-media-container > p.img-wrapper > picture > img
/adobe/assets/urn:aaid:aem:d0315a2a-abfb-43cf-b602-6c4cb9...47.5 KiB26.6 KiB

Requests are blocking the page's initial render, which may delay LCP. Deferring or inlining can move these network requests out of the critical path.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URLTransfer SizeDuration
www.ups.com/svK3epG9PIWf-PirlxMJOZ4AVtI/1DYGVGX5Yf3f2QJuD5/Fl0XSl4/PUF6UFE8/SAIC1.1 KiB
www.ups.com/webassets/styles/styles.css4.9 KiB151 ms

These insights are also available in the Chrome DevTools Performance Panel - record a trace to view more detailed information.

Time to Interactive is the amount of time it takes for the page to become fully interactive. Learn more about the Time to Interactive metric.

Why this matters

Performance issues directly impact user engagement and conversion rates.

TTI

Redirects introduce additional delays before the page can be loaded. Learn how to avoid page redirects.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Estimated savings: 2.1 s
URLTime Spent
ups.com/991 ms
www.ups.com/991 ms
www.ups.com/us/en/Home.page153 ms
www.ups.com/us/en/home0.0 ms

These are the largest layout shifts observed on the page. Each table item represents a single layout shift, and shows the element that shifted the most. Below each item are possible root causes that led to the layout shift. Some of these layout shifts may not be included in the CLS metric value due to windowing. Learn how to improve CLS

Why this matters

Performance issues directly impact user engagement and conversion rates.

ElementLayout shift score
Regulations Change. UPS Can Help You Keep Moving. From shifting tariffs to evo… body.appear > main > div.section
0.114
This website uses cookies and analytics technologies We do this to better under… body.appear > div#onetrust-consent-sdk > div#onetrust-banner-sdk
0.003
This website uses cookies and analytics technologies We do this to better under… body.appear > div#onetrust-consent-sdk > div#onetrust-banner-sdk
0.003
This website uses cookies and analytics technologies We do this to better under… body.appear > div#onetrust-consent-sdk > div#onetrust-banner-sdk
0.003
This website uses cookies and analytics technologies We do this to better under… body.appear > div#onetrust-consent-sdk > div#onetrust-banner-sdk
0.002
This website uses cookies and analytics technologies We do this to better under… body.appear > div#onetrust-consent-sdk > div#onetrust-banner-sdk
0.002
This website uses cookies and analytics technologies We do this to better under… body.appear > div#onetrust-consent-sdk > div#onetrust-banner-sdk
0.002
This website uses cookies and analytics technologies We do this to better under… body.appear > div#onetrust-consent-sdk > div#onetrust-banner-sdk
0.001
This website uses cookies and analytics technologies We do this to better under… body.appear > div#onetrust-consent-sdk > div#onetrust-banner-sdk
0.001
This website uses cookies and analytics technologies We do this to better under… body.appear > div#onetrust-consent-sdk > div#onetrust-banner-sdk
0.001
This website uses cookies and analytics technologies We do this to better under… body.appear > div#onetrust-consent-sdk > div#onetrust-banner-sdk
0.001
This website uses cookies and analytics technologies We do this to better under… body.appear > div#onetrust-consent-sdk > div#onetrust-banner-sdk
0.001
This website uses cookies and analytics technologies We do this to better under… body.appear > div#onetrust-consent-sdk > div#onetrust-banner-sdk
0.001
This website uses cookies and analytics technologies We do this to better under… body.appear > div#onetrust-consent-sdk > div#onetrust-banner-sdk
0.001
This website uses cookies and analytics technologies We do this to better under… body.appear > div#onetrust-consent-sdk > div#onetrust-banner-sdk
0.001

The maximum potential First Input Delay that your users could experience is the duration of the longest task. Learn more about the Maximum Potential First Input Delay metric.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Diagnostics

Reduce unused JavaScript and defer loading scripts until they are required to decrease bytes consumed by network activity. Learn how to reduce unused JavaScript.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Estimated savings: 460 ms 1.3 MiB
URLTransfer SizeEst Savings
/versions/8.12.4/wxo-mfe/remoteEntry.js715.8 KiB715.3 KiB
/versions/8.12.4/uiAgentExtensions.js105.4 KiB86.8 KiB
cdn.cookielaw.org/scripttemplates/202602.1.0/otBannerSdk.js128.8 KiB68.8 KiB
/versions/8.12.4/chat~cds-ai-chat-bootstrap.js101.6 KiB55.8 KiB
www.googletagmanager.com/gtag/js?id=DC-6451349131.2 KiB52.6 KiB
www.googletagmanager.com/gtag/js?id=AW-863311277&cx=c&gtm=4e64f0h1155.2 KiB51.6 KiB
tags.tiqcdn.com/utag/ups/nova/prod/utag.js110.8 KiB43.3 KiB
cdn.quantummetric.com/qscripts/quantum-ups.js126.5 KiB39.6 KiB
/versions/8.12.4/chat~cds-ai-chat-render.js234.3 KiB35.5 KiB
c.la11-core1.sfdc-yfeipo.salesforceliveagent.com/content/g/js/63.0/deployment.js42.2 KiB35.1 KiB
connect.facebook.net/en_US/fbevents.js96.3 KiB33.7 KiB
/svK3epG9PIWf-PirlxMJOZ4AVtI/zmYGVGX5Yf3f/EFccSl4/dUgSckY...158.0 KiB32.6 KiB
web-chat.global.assistant.watson.appdomain.cloud/versions/8.12.4/chat~2163.js92.2 KiB26.5 KiB
/dxjsmodule/12.1a2b7192fd54e87d3971.chunk.js?Q_CLIENTVERS...35.7 KiB22.4 KiB
/dxjsmodule/CoreModule.js?Q_CLIENTVERSION=2.46.0&Q_CLIENT...30.9 KiB21.8 KiB
www.ups.com/assets/980c3eed7eeffcee8f1674f41cfa234c15e8cc3000f57.7 KiB21.5 KiB

Consider reducing the time spent parsing, compiling, and executing JS. You may find delivering smaller JS payloads helps with this. Learn how to reduce Javascript execution time.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URLTotal CPU TimeScript EvaluationScript Parse
www.ups.com/assets/980c3eed7eeffcee8f1674f41cfa234c15e8cc3000f2.7 s2.3 s26 ms
Unattributable2.4 s652 ms0.0 ms
cdn.quantummetric.com/qscripts/quantum-ups.js1.8 s1.6 s134 ms
www.ups.com/us/en/home1.8 s24 ms5.5 ms
s.go-mpulse.net/boomerang/TADEN-6MDCS-UHH5M-YHPKQ-2GBH31.2 s521 ms24 ms
www.ups.com/svK3epG9PIWf-PirlxMJOZ4AVtI/1DYGVGX5Yf3f2QJuD5/Fl0XSl4/PUF6UFE8/SAIC996 ms889 ms68 ms
/svK3epG9PIWf-PirlxMJOZ4AVtI/zmYGVGX5Yf3f/EFccSl4/dUgSckY...928 ms727 ms59 ms
/versions/8.12.4/chat~cds-ai-chat-styles-reset.js827 ms518 ms142 ms
tags.tiqcdn.com/utag/ups/nova/prod/utag.js635 ms576 ms50 ms
/versions/8.12.4/chat~cds-ai-chat-render.js615 ms344 ms268 ms
www.googletagmanager.com/gtag/js?id=AW-863311277&cx=c&gtm=4e64f0h1523 ms465 ms46 ms
cdn.cookielaw.org/scripttemplates/202602.1.0/otBannerSdk.js437 ms239 ms68 ms
www.googletagmanager.com/gtag/js?id=DC-6451349402 ms363 ms34 ms
aap-p.ups.com/script.js373 ms335 ms15 ms
/versions/8.12.4/wxo-mfe/remoteEntry.js331 ms3.8 ms327 ms
/dxjsmodule/12.1a2b7192fd54e87d3971.chunk.js?Q_CLIENTVERS...305 ms263 ms34 ms
connect.facebook.net/en_US/fbevents.js275 ms180 ms94 ms
/signals/config/286726385262010?v=2.9.298&r=stable&domain...251 ms215 ms34 ms
tags.tiqcdn.com/utag/ups/nova/prod/utag.89.js?utv=ut4.52.202604090237193 ms167 ms13 ms
/versions/8.12.4/chat~cds-ai-chat-bootstrap.js188 ms155 ms32 ms
web-chat.global.assistant.watson.appdomain.cloud/versions/8.12.4/chat~2163.js178 ms152 ms25 ms
tags.tiqcdn.com/utag/ups/nova/prod/utag.106.js?utv=ut4.52.202509100131169 ms157 ms5.2 ms
/dxjsmodule/37.7ea1ffe71ad8c0799cc1.chunk.js?Q_CLIENTVERS...131 ms111 ms14 ms
/assets/980c3eed7eeffcee8f1674f41cfa234c15e8cc3000f/e/653...120 ms106 ms9.2 ms
tags.tiqcdn.com/utag/ups/nova/prod/utag.288.js?utv=ut4.52.202511130514116 ms94 ms2.7 ms
tags.tiqcdn.com/utag/ups/nova/prod/utag.90.js?utv=ut4.52.202509100131111 ms102 ms1.8 ms
/appassets/digital-assistant/scripts/digitalAssistant.js?...110 ms88 ms4.0 ms
/versions/latest/WatsonAssistantChatEntry.js101 ms95 ms3.5 ms
ups.blueconic.net/DG/DEFAULT/cs?&callback=bc_json77593 ms91 ms0.3 ms
scripts.demandbase.com/DZlgJRFL.min.js90 ms71 ms9.7 ms
www.ups.com/webassets/scripts/scripts.js72 ms19 ms0.3 ms
www.ups.com/webassets/scripts/vendor/visitor/visitorapi.min.js60 ms53 ms6.3 ms
web-chat.global.assistant.watson.appdomain.cloud/versions/8.12.4/chat.js59 ms41 ms17 ms
www.ups.com/webassets/blocks/action-group/action-group.js55 ms7.6 ms0.2 ms

Consider reducing the time spent parsing, compiling and executing JS. You may find delivering smaller JS payloads helps with this. Learn how to minimize main-thread work

Why this matters

Performance issues directly impact user engagement and conversion rates.

CategoryTime Spent
Script Evaluation12.3 s
Other2.9 s
Style & Layout1.8 s
Script Parsing & Compilation1.7 s
Rendering465 ms
Garbage Collection239 ms
Parse HTML & CSS228 ms

Many navigations are performed by going back to a previous page, or forwards again. The back/forward cache (bfcache) can speed up these return navigations. Learn more about the bfcache

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failure reasonFailure type
The page has an unload handler in the main frame.Actionable
The page has an unload handler in a sub frame.Actionable

Minifying CSS files can reduce network payload sizes. Learn how to minify CSS.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Estimated savings: 0.0 ms 2.2 KiB
URLTransfer SizeEst Savings
about:blank9.4 KiB2.2 KiB

Minifying JavaScript files can reduce payload sizes and script parse time. Learn how to minify JavaScript.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Estimated savings: 0.0 ms 53.8 KiB
URLTransfer SizeEst Savings
/versions/8.12.4/uiAgentExtensions.js105.4 KiB35.9 KiB
aap-p.ups.com/plugin/plugin/519e937122375b9c462dcbd485dff8d916.0 KiB3.0 KiB
www.ups.com/webassets/scripts/scripts.js11.3 KiB2.9 KiB
www.ups.com/webassets/blocks/header/header.js13.4 KiB2.8 KiB
www.ups.com/webassets/scripts/aem.js6.3 KiB2.6 KiB
/appassets/digital-assistant/scripts/digitalAssistant.js?...6.6 KiB2.5 KiB
www.ups.com/webassets/scripts/martech.js7.6 KiB2.1 KiB
www.ups.com/appassets/digital-assistant/scripts/handlers/transcriptHandler.js9.0 KiB2.1 KiB

Reduce unused rules from stylesheets and defer CSS not used for above-the-fold content to decrease bytes consumed by network activity. Learn how to reduce unused CSS.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Estimated savings: 0.0 ms 318.8 KiB
URLTransfer SizeEst Savings
/* IBM Fonts */ @font-face { font-display: 'swap'; font-family: 'IBM Plex Mono'; font-style: …309.9 KiB299.9 KiB
21.7 KiB18.9 KiB

Large network payloads cost users real money and are highly correlated with long load times. Learn how to reduce payload sizes.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URLTransfer Size
/versions/8.12.4/wxo-mfe/remoteEntry.js716.1 KiB
/versions/8.12.4/chat~cds-ai-chat-render.js235.5 KiB
/svK3epG9PIWf-PirlxMJOZ4AVtI/zmYGVGX5Yf3f/EFccSl4/dUgSckY...158.5 KiB
www.googletagmanager.com/gtag/js?id=AW-863311277&cx=c&gtm=4e64f0h1155.2 KiB
/versions/8.12.4/chat~cds-ai-chat-styles-reset.js138.3 KiB
www.googletagmanager.com/gtag/js?id=DC-6451349131.5 KiB
cdn.cookielaw.org/scripttemplates/202602.1.0/otBannerSdk.js129.0 KiB
cdn.quantummetric.com/qscripts/quantum-ups.js127.1 KiB
tags.tiqcdn.com/utag/ups/nova/prod/utag.js111.2 KiB
/versions/8.12.4/uiAgentExtensions.js105.7 KiB

Set an explicit width and height on image elements to reduce layout shifts and improve CLS. Learn how to set image dimensions

Why this matters

Performance issues directly impact user engagement and conversion rates.

URL
div.brand-content > a.ups-analytics > span.icon > img div.brand-content > a.ups-analytics > span.icon > img
www.ups.com/webassets/icons/logo.svg
div > p > picture > img div > p > picture > img
/adobe/assets/urn:aaid:aem:1a92110e-42eb-4812-bdb0-ffe0e4...
div.input-wrapper > button.barcode > span.icon > img div.input-wrapper > button.barcode > span.icon > img
www.ups.com/webassets/icons/camera.svg

More information about the performance of your application. These numbers don't directly affect the Performance score.

●Optimize DOM size
●LCP breakdown
●Modern HTTP
●Optimize viewport for mobile
●User Timing marks and measures 11 user timings
●Avoid long main-thread tasks 20 long tasks found
●Avoid non-composited animations 2 animated elements found
●Network Requests
●Network Round Trip Times 70 ms
●Server Backend Latencies 160 ms
●Tasks
●Diagnostics
●Metrics
●Screenshot Thumbnails
●Final Screenshot
●Script Treemap Data
●Resources Summary
●Initial server response time was short Root document took 40 ms
○INP breakdown
○LCP request discovery
95

Accessibility

These checks highlight opportunities to improve the accessibility of your web app. Automatic detection can only detect a subset of issues and does not guarantee the accessibility of your web app, so manual testing is also encouraged.

Names and labels

When a button doesn't have an accessible name, screen readers announce it as "button", making it unusable for users who rely on screen readers. Learn how to make buttons more accessible.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failing Elements
body.appear > div#digital-assistant-launcher > button.Launcher_TextContainer body.appear > div#digital-assistant-launcher > button.Launcher_TextContainer

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Visible text labels that do not match the accessible name can result in a confusing experience for screen reader users. Learn more about accessible names.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failing Elements
Find Closest UPS Location div.nav-wrapper > section#nav > div#nav-location-finder > button#location-finder
Personal p.action-group-wrapper > div.action-group > div.action-item > button.Personal-tag
Privacy Notice div#onetrust-group-container > div#onetrust-policy > div#onetrust-policy-text > a.ot-cookie-policy-link
○Interactive controls are keyboard focusable
○Interactive elements indicate their purpose and state
○The page has a logical tab order
○Visual order on the page follows DOM order
○User focus is not accidentally trapped in a region
○The user's focus is directed to new content added to the page
○HTML5 landmark elements are used to improve navigation
○Offscreen content is hidden from assistive technology
○Custom controls have associated labels
○Custom controls have ARIA roles
●`[aria-*]` attributes match their roles
●`[aria-hidden="true"]` is not present on the document `<body>`
●`[role]`s have all required `[aria-*]` attributes
●`[role]` values are valid
●`[aria-*]` attributes have valid values
●`[aria-*]` attributes are valid and not misspelled
●Image elements have `[alt]` attributes
●Form elements have associated labels
●`[user-scalable="no"]` is not used in the `<meta name="viewport">` element and the `[maximum-scale]` attribute is not less than 5.
●ARIA attributes are used as specified for the element's role
●Elements with `role="dialog"` or `role="alertdialog"` have accessible names.
●`[aria-hidden="true"]` elements do not contain focusable descendents
●Elements use only permitted ARIA attributes
●Background and foreground colors have a sufficient contrast ratio
●Document has a `<title>` element
●`<html>` element has a `[lang]` attribute
●`<html>` element has a valid value for its `[lang]` attribute
●Links are distinguishable without relying on color.
●Links have a discernible name
●Lists contain only `<li>` elements and script supporting elements (`<script>` and `<template>`).
●List items (`<li>`) are contained within `<ul>`, `<ol>` or `<menu>` parent elements
●No element has a `[tabindex]` value greater than 0
●Touch targets have sufficient size and spacing.
●Heading elements appear in a sequentially-descending order
●Document has a main landmark.
●Deprecated ARIA roles were not used
●All heading elements contain content.
○`[accesskey]` values are unique
○`button`, `link`, and `menuitem` elements have accessible names
○ARIA input fields have accessible names
○ARIA `meter` elements have accessible names
○ARIA `progressbar` elements have accessible names
○Elements with an ARIA `[role]` that require children to contain a specific `[role]` have all required children.
○`[role]`s are contained by their required parent element
○Elements with the `role=text` attribute do not have focusable descendents.
○ARIA toggle fields have accessible names
○ARIA `tooltip` elements have accessible names
○ARIA `treeitem` elements have accessible names
○The page contains a heading, skip link, or landmark region
○`<dl>`'s contain only properly-ordered `<dt>` and `<dd>` groups, `<script>`, `<template>` or `<div>` elements.
○Definition list items are wrapped in `<dl>` elements
○ARIA IDs are unique
○No form fields have multiple labels
○`<frame>` or `<iframe>` elements have a title
○`<html>` element has an `[xml:lang]` attribute with the same base language as the `[lang]` attribute.
○Input buttons have discernible text.
○`<input type="image">` elements have `[alt]` text
○The document does not use `<meta http-equiv="refresh">`
○`<object>` elements have alternate text
○Select elements have associated label elements.
○Skip links are focusable.
○Cells in a `<table>` element that use the `[headers]` attribute refer to table cells within the same table.
○`<th>` elements and elements with `[role="columnheader"/"rowheader"]` have data cells they describe.
○`[lang]` attributes have a valid value
○`<video>` elements contain a `<track>` element with `[kind="captions"]`
○Tables have different content in the summary attribute and `<caption>`.
○Uses ARIA roles only on compatible elements
○Image elements do not have `[alt]` attributes that are redundant text.
○Identical links have the same purpose.
○Tables use `<caption>` instead of cells with the `[colspan]` attribute to indicate a caption.
○`<td>` elements in a large `<table>` have one or more table headers.
73

Best Practices

Trust and Safety

Users are mistrustful of or confused by sites that request their location without context. Consider tying the request to a user action instead. Learn more about the geolocation permission.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Source
www.ups.com/webassets/widgets/locator/locator.js line 187, col 37

General

Deprecated APIs will eventually be removed from the browser. Learn more about deprecated APIs.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Deprecation / WarningSource
AttributionReporting
www.ups.com/assets/980c3eed7eeffcee8f1674f41cfa234c15e8cc3000f line 197, col 415
SharedStorage
aap-p.ups.com/script.js line 177, col 205
Unload event listeners are deprecated and will be removed.
www.ups.com/assets/980c3eed7eeffcee8f1674f41cfa234c15e8cc3000f line 141, col 127

Errors logged to the console indicate unresolved problems. They can come from network request failures and other browser concerns. Learn more about this errors in console diagnostic audit

Why this matters

Performance issues directly impact user engagement and conversion rates.

SourceDescription
about:blank
Access to CSS stylesheet at 'https://va-chat.ups.com/appassets/digital-assistant/styles/styles.css' from origin 'https://www.ups.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.
An unknown error occurred when fetching the script.
va-chat.ups.com/appassets/digital-assistant/styles/styles.css
Failed to load resource: net::ERR_FAILED
widgets.ups.com/api/userprofile/v1/personalization/attributes
Failed to load resource: the server responded with a status of 401 ()
www.ups.com/us/en/home line 32, col 1805
TypeError: Failed to register a ServiceWorker for scope ('https://www.ups.com/') with script ('https://www.ups.com/akam-sw.js'): An unknown error occurred when fetching the script.

Source maps translate minified code to the original source code. This helps developers debug in production. In addition, Lighthouse is able to provide further insights. Consider deploying source maps to take advantage of these benefits. Learn more about source maps.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URLMap URL
www.ups.com/svK3epG9PIWf-PirlxMJOZ4AVtI/1DYGVGX5Yf3f2QJuD5/Fl0XSl4/PUF6UFE8/SAIC
/versions/latest/WatsonAssistantChatEntry.js/versions/latest/WatsonAssistantChatEntry.js.map
/versions/8.12.4/wxo-mfe/remoteEntry.js/versions/8.12.4/wxo-mfe/remoteEntry.js.map
aap-p.ups.com/script.js
aap-p.ups.com/plugin/plugin/519e937122375b9c462dcbd485dff8d9
●Uses HTTPS
●Avoids third-party cookies
●Allows users to paste into input fields
●Avoids requesting the notification permission on page load
●Displays images with correct aspect ratio
●Serves images with appropriate resolution
●Page has the HTML doctype
●Properly defines charset
●No issues in the `Issues` panel in Chrome Devtools
●Ensure CSP is effective against XSS attacks
●Ensure proper origin isolation with COOP
●Mitigate DOM-based XSS with Trusted Types
●Detected JavaScript libraries
○Redirects HTTP traffic to HTTPS
○Use a strong HSTS policy
○Mitigate clickjacking with XFO or CSP
92

SEO

These checks ensure that your page is following basic search engine optimization advice. There are many additional factors Lighthouse does not score here that may affect your search ranking, including performance on Core Web Vitals. Learn more about Google Search Essentials.

Crawling and Indexing

If your robots.txt file is malformed, crawlers may not be able to understand how you want your website to be crawled or indexed. Learn more about robots.txt.

Why this matters

Performance issues directly impact user engagement and conversion rates.

To appear in search results, crawlers need access to your app.

○Structured data is valid
●Page isn’t blocked from indexing
●Document has a `<title>` element
●Document has a meta description
●Page has successful HTTP status code
●Links have descriptive text
●Links are crawlable
●Image elements have `[alt]` attributes
●Document has a valid `hreflang`
●Document has a valid `rel=canonical`

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