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Lighthouse Mobile

· 0 checks — Mobile Lighthouse audit -- Performance, Accessibility, Best Practices, and SEO category breakdown.
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Detailed Report

Audit breakdown by category with detailed findings.

28

Performance

Insights

Remove large, duplicate JavaScript modules from bundles to reduce unnecessary bytes consumed by network activity.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Polyfills and transforms enable older browsers to use new JavaScript features. However, many aren't necessary for modern browsers. Consider modifying your JavaScript build process to not transpile Baseline features, unless you know you must support older browsers. Learn why most sites can deploy ES6+ code without transpiling

Why this matters

Performance issues directly impact user engagement and conversion rates.

3rd party code can significantly impact load performance. Reduce and defer loading of 3rd party code to prioritize your page's content.

Why this matters

Performance issues directly impact user engagement and conversion rates.

A long cache lifetime can speed up repeat visits to your page. Learn more about caching.

Why this matters

Performance issues directly impact user engagement and conversion rates.

RequestCache TTLTransfer Size
cdn.optimizely.com/public/20976504213/s/freshworks.js120.0 s216.4 KiB
dam.freshworks.com/m/2a94f9663c899684/original/Freshdesk-Signup-LandingPage.webp900.0 s75.7 KiB
go.freshworks.com/js/forms2/js/forms2.min.js14400.0 s67.5 KiB
cdn-ukwest.onetrust.com/scripttemplates/202501.1.0/otBannerSdk.js86400.0 s112.8 KiB
dam.freshworks.com/m/6e329efa17c7c08d/webimage-Global-complexity-report.jpg900.0 s34.0 KiB
dam.freshworks.com/m/548c9a7c6a03cd03/webimage-Simplifier-in-Chief.jpg900.0 s28.2 KiB
dam.freshworks.com/m/6dc3c4a0c4ee8823/webimage-fd-product-card-image.jpg900.0 s25.0 KiB
/m/1ba90188b1c891fc/webimage-Big-Bus-Tours_Siderail-Logo_...900.0 s24.7 KiB
dam.freshworks.com/m/123a24fbfb5ff6f7/webimage-Product-Card_EX.jpg900.0 s23.7 KiB
dam.freshworks.com/m/550a9de31f4c8476/webimage-cx-card.jpg900.0 s15.6 KiB
dam.freshworks.com/m/4d974aadd6376cfa/webimage-SideRail_Porsche.jpg900.0 s14.1 KiB
dam.freshworks.com/m/5e6c3648293c5341/webimage-ai-card.jpg900.0 s13.4 KiB
dam.freshworks.com/m/1d230ee78c07681a/original/headerLogoLight.webp900.0 s13.1 KiB
dam.freshworks.com/m/16fe3092a2be3e50/webimage-cios-playbook-card.jpg900.0 s12.3 KiB
/asset/0a0b54ab-f644-4896-a44c-9626150c3fea/thumbnail/web...900.0 s9.0 KiB
/asset/9121d712-9856-4a29-a9f9-ebb1245195e4/thumbnail/web...900.0 s8.6 KiB
cdn-ukwest.onetrust.com/logos/static/ot_company_logo.png86400.0 s19.1 KiB
dam.freshworks.com/m/678dcfe0f3352df6/webimage-S-P-GLobal-Trustbar-logo.jpg900.0 s8.5 KiB
/asset/510754a2-ba80-4b45-a23f-86084c2156a8/thumbnail/web...900.0 s7.6 KiB
/asset/c40cc084-b6ee-4482-9188-9e62ed2e7ebb/thumbnail/web...900.0 s6.7 KiB
/asset/87a8bfa0-77d5-47a7-b618-02a0fa486787/thumbnail/web...900.0 s6.7 KiB
/asset/187be5de-3963-41bf-9419-65554c452658/thumbnail/web...900.0 s6.5 KiB
/asset/f4a93f3f-df18-40d1-98d2-52f9a4ccfff3/thumbnail/web...900.0 s5.9 KiB
/asset/151cc287-59a8-404f-8330-189a47ba0618/thumbnail/web...900.0 s5.9 KiB
/asset/ed54d539-a8de-417b-bd4e-5ecefa7eb8c4/thumbnail/web...900.0 s5.8 KiB
/asset/22e3cea2-9834-4f0e-998c-cc039cf75e41/thumbnail/web...900.0 s5.6 KiB
dam.freshworks.com/m/686b5fb695a93fdf/webimage-Forbes-Trustbar-logo.jpg900.0 s4.6 KiB
dam.freshworks.com/m/4c04e4f7f92f6a65/webimage-Trainline.jpg900.0 s4.5 KiB
dam.freshworks.com/m/5162dcdd46a42c2d/webimage-databricks-trustbar-logo.jpg900.0 s4.2 KiB
cdn-ukwest.onetrust.com/scripttemplates/otSDKStub.js86400.0 s9.1 KiB
dam.freshworks.com/m/1e4245078bd1400c/webimage-Klarna-logo-dark.jpg900.0 s4.0 KiB
dam.freshworks.com/m/74d677669a2ca8b8/webimage-Ring-Central-Trustbar-Logo.jpg900.0 s3.9 KiB
dam.freshworks.com/m/65934d5b088a71e4/webimage-Pepsico-Trustbar-logo.jpg900.0 s3.9 KiB
geoip-js.com/js/apis/geoip2/v2.1/geoip2.js14400.0 s1.6 KiB
cdn-ukwest.onetrust.com/logos/static/powered_by_logo.svg86400.0 s2.7 KiB

A forced reflow occurs when JavaScript queries geometric properties (such as offsetWidth) after styles have been invalidated by a change to the DOM state. This can result in poor performance. Learn more about forced reflows and possible mitigations.

Why this matters

Performance issues directly impact user engagement and conversion rates.

headings: [map[key:source label:Top function call valueType:source-location] map[granularity:1 key:reflowTime label:Total reflow time valueType:ms]]
items: [map[reflowTime:58.515 source:map[column:1846 line:33 type:source-location url:https://www.freshworks.com/_next/static/chunks/framework-b3802df6cb251587.js urlProvider:network]]]
headings: [map[key:source label:Source valueType:source-location] map[granularity:1 key:reflowTime label:Total reflow time valueType:ms]]
items: [map[reflowTime:19.487 source:map[column:23411 line:19 type:source-location url:https://www.freshworks.com/_next/static/chunks/vendors-4e1d9f6f38db728b.js urlProvider:network]] map[reflowTime:5.176 source:map[column:382543 line:0 type:source-location url:https://www.freshworks.com/_next/static/chunks/234-666c00a6a27ce825.js urlProvider:network]] map[reflowTime:0.092 source:map[column:555548 line:0 type:source-location url:https://www.freshworks.com/_next/static/chunks/234-666c00a6a27ce825.js urlProvider:network]] map[reflowTime:0.076 source:map[column:56703 line:0 type:source-location url:https://www.freshworks.com/_next/static/chunks/234-666c00a6a27ce825.js urlProvider:network]] map[reflowTime:0.255 source:map[column:76965 line:0 type:source-location url:https://www.freshworks.com/_next/static/chunks/234-666c00a6a27ce825.js urlProvider:network]] map[reflowTime:0.107 source:map[column:141735 line:0 type:source-location url:https://www.freshworks.com/_next/static/chunks/pages/_app-28d9878375f11629.js urlProvider:network]] map[reflowTime:20.289 source:map[column:22924 line:19 type:source-location url:https://www.freshworks.com/_next/static/chunks/vendors-4e1d9f6f38db728b.js urlProvider:network]] map[reflowTime:13.033 source:map[column:142760 line:0 type:source-location url:https://www.freshworks.com/_next/static/chunks/pages/_app-28d9878375f11629.js urlProvider:network]]]

Reducing the download time of images can improve the perceived load time of the page and LCP. Learn more about optimizing image size

Why this matters

Performance issues directly impact user engagement and conversion rates.

URLResource SizeEst Savings
The cost of complexity on business div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/6e329efa17c7c08d/webimage-Global-complexity-report.jpg33.3 KiB26.3 KiB
Big Bus Tours logo div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/m/1ba90188b1c891fc/webimage-Big-Bus-Tours_Siderail-Logo_...23.9 KiB23.4 KiB
Video Thumbnail div.w-css-reset > div > div.w-css-reset > img.w-css-reset
/deliveries/f400bc6a8ede4374cea12b8f59602a7f.webp?image_c...25.7 KiB22.0 KiB
Why every organization needs a 'Simplifier in Chief' div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/548c9a7c6a03cd03/webimage-Simplifier-in-Chief.jpg27.5 KiB21.7 KiB
Freshdesk Omni interface mockup div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/6dc3c4a0c4ee8823/webimage-fd-product-card-image.jpg24.3 KiB20.5 KiB
Freshservice interface mockup div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/123a24fbfb5ff6f7/webimage-Product-Card_EX.jpg23.0 KiB19.4 KiB
Customer service, rewired a.sc-e5af17da-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/550a9de31f4c8476/webimage-cx-card.jpg15.0 KiB14.3 KiB
Porsche eBike Performance div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/4d974aadd6376cfa/webimage-SideRail_Porsche.jpg13.5 KiB12.6 KiB
Tap into the power of people + AI a.sc-e5af17da-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/5e6c3648293c5341/webimage-ai-card.jpg12.8 KiB12.2 KiB
div.sc-6293d692-0 > span.sc-6293d692-0 > span > img div.sc-6293d692-0 > span.sc-6293d692-0 > span > img
dam.freshworks.com/m/1d230ee78c07681a/original/headerLogoLight.webp12.4 KiB12.0 KiB
The CIO’s ITSM playbook a.sc-e5af17da-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/16fe3092a2be3e50/webimage-cios-playbook-card.jpg11.6 KiB11.0 KiB
Disney div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/asset/0a0b54ab-f644-4896-a44c-9626150c3fea/thumbnail/web...8.3 KiB7.1 KiB
S&P Global Logo div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/678dcfe0f3352df6/webimage-S-P-GLobal-Trustbar-logo.jpg7.8 KiB7.1 KiB
Honda Trust Bar Logo Image div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/asset/9121d712-9856-4a29-a9f9-ebb1245195e4/thumbnail/web...8.0 KiB6.8 KiB
Bridgestone Logo div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/asset/510754a2-ba80-4b45-a23f-86084c2156a8/thumbnail/web...6.9 KiB5.8 KiB

Avoid chaining critical requests by reducing the length of chains, reducing the download size of resources, or deferring the download of unnecessary resources to improve page load.

Why this matters

Performance issues directly impact user engagement and conversion rates.

description: [preconnect](https://developer.chrome.com/docs/lighthouse/performance/uses-rel-preconnect/) hints help the browser establish a connection earlier in the page load, saving time when the first request for that origin is made. The following are the origins that the page preconnected to.
title: Preconnected origins
description: Add [preconnect](https://developer.chrome.com/docs/lighthouse/performance/uses-rel-preconnect/) hints to your most important origins, but try to use no more than 4.
title: Preconnect candidates

Requests are blocking the page's initial render, which may delay LCP. Deferring or inlining can move these network requests out of the critical path.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URLTransfer SizeDuration
cdn.optimizely.com/public/20976504213/s/freshworks.js216.4 KiB3.2 s
cdn-ukwest.onetrust.com/scripttemplates/otSDKStub.js9.1 KiB820 ms

Your first network request is the most important. Reduce its latency by avoiding redirects, ensuring a fast server response, and enabling text compression.

Why this matters

Performance issues directly impact user engagement and conversion rates.

These insights are also available in the Chrome DevTools Performance Panel - record a trace to view more detailed information.

Redirects introduce additional delays before the page can be loaded. Learn how to avoid page redirects.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Estimated savings: 758 ms
URLTime Spent
freshworks.com/758 ms
www.freshworks.com/0.0 ms

Time to Interactive is the amount of time it takes for the page to become fully interactive. Learn more about the Time to Interactive metric.

Why this matters

Performance issues directly impact user engagement and conversion rates.

TTI

The maximum potential First Input Delay that your users could experience is the duration of the longest task. Learn more about the Maximum Potential First Input Delay metric.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Diagnostics

Reduce unused JavaScript and defer loading scripts until they are required to decrease bytes consumed by network activity. Learn how to reduce unused JavaScript.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Estimated savings: 5.9 s 1.1 MiB
URLTransfer SizeEst Savings
www.freshworks.com/_next/static/chunks/vendors-4e1d9f6f38db728b.js253.5 KiB153.8 KiB
/assets/external/engines/hls_video.js@379dc59f3883ecbd8a4...158.7 KiB121.7 KiB
fast.wistia.com/assets/external/publicApi.js146.6 KiB120.0 KiB
www.freshworks.com/_next/static/chunks/234-666c00a6a27ce825.js194.8 KiB100.9 KiB
cdn.optimizely.com/public/20976504213/s/freshworks.js215.7 KiB91.2 KiB
/gtm.js?id=GTM-WQKBJ88&gtm_auth=&gtm_preview=&gtm_cookies...184.4 KiB78.5 KiB
fast.wistia.com/assets/external/E-v1.js161.6 KiB65.2 KiB
cdn-ukwest.onetrust.com/scripttemplates/202501.1.0/otBannerSdk.js112.6 KiB62.4 KiB
/_next/static/chunks/pages/[[...slug]]-4317e29121d4ef67.js106.0 KiB51.0 KiB
go.freshworks.com/js/forms2/js/forms2.min.js67.0 KiB50.9 KiB
fast.wistia.com/player.js54.6 KiB41.3 KiB
www.freshworks.com/_next/static/chunks/625-3add32f766730b24.js51.6 KiB40.3 KiB
www.freshworks.com/_next/static/chunks/materialui-c4a65635a487c647.js63.2 KiB31.0 KiB
/assets/external/popover.js@379dc59f3883ecbd8a4ec99277538...41.6 KiB29.6 KiB
fast.wistia.com/assets/external/captions.js43.3 KiB28.8 KiB
www.freshworks.com/_next/static/chunks/framer-motion-70271463f2c24c6e.js37.0 KiB27.5 KiB
browser.sentry-cdn.com/9.6.1/bundle.min.js24.6 KiB21.1 KiB

Consider reducing the time spent parsing, compiling, and executing JS. You may find delivering smaller JS payloads helps with this. Learn how to reduce Javascript execution time.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URLTotal CPU TimeScript EvaluationScript Parse
www.freshworks.com/_next/static/chunks/framework-b3802df6cb251587.js2.3 s1.7 s16 ms
fast.wistia.com/assets/external/E-v1.js1.4 s1.1 s84 ms
www.freshworks.com/1.2 s22 ms0.4 ms
Unattributable855 ms170 ms0.0 ms
www.freshworks.com/_next/static/chunks/234-666c00a6a27ce825.js803 ms90 ms57 ms
/_next/static/chunks/pages/[[...slug]]-4317e29121d4ef67.js314 ms277 ms35 ms
/gtm.js?id=GTM-WQKBJ88&gtm_auth=&gtm_preview=&gtm_cookies...306 ms221 ms51 ms
fast.wistia.com/assets/external/publicApi.js296 ms220 ms70 ms
cdn.optimizely.com/public/20976504213/s/freshworks.js280 ms182 ms89 ms
cdn-ukwest.onetrust.com/scripttemplates/202501.1.0/otBannerSdk.js270 ms170 ms49 ms
www.freshworks.com/_next/static/chunks/pages/_app-28d9878375f11629.js198 ms174 ms23 ms
www.freshworks.com/_next/static/chunks/vendors-4e1d9f6f38db728b.js119 ms14 ms83 ms
fast.wistia.com/player.js100 ms76 ms24 ms
go.freshworks.com/js/forms2/js/forms2.min.js90 ms59 ms20 ms
fast.wistia.com/assets/external/captions.js77 ms56 ms20 ms
/assets/external/popover.js@379dc59f3883ecbd8a4ec99277538...67 ms51 ms0.6 ms
/assets/external/engines/hls_video.js@379dc59f3883ecbd8a4...55 ms44 ms2.9 ms
www.freshworks.com/_next/static/chunks/main-0d929bfa2708b416.js50 ms48 ms0.8 ms

Consider reducing the time spent parsing, compiling and executing JS. You may find delivering smaller JS payloads helps with this. Learn how to minimize main-thread work

Why this matters

Performance issues directly impact user engagement and conversion rates.

CategoryTime Spent
Script Evaluation4.8 s
Other1.4 s
Style & Layout1.2 s
Script Parsing & Compilation724 ms
Rendering629 ms
Garbage Collection144 ms
Parse HTML & CSS93 ms

Minifying CSS files can reduce network payload sizes. Learn how to minify CSS.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Estimated savings: 0.0 ms 5.0 KiB
URLTransfer SizeEst Savings
27.6 KiB2.9 KiB
html { font-size: 100%; } …16.8 KiB2.1 KiB

Minifying JavaScript files can reduce payload sizes and script parse time. Learn how to minify JavaScript.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Estimated savings: 0.0 ms 2.5 KiB
URLTransfer SizeEst Savings
www.freshworks.com/assets/js/session.js5.9 KiB2.5 KiB

Reduce unused rules from stylesheets and defer CSS not used for above-the-fold content to decrease bytes consumed by network activity. Learn how to reduce unused CSS.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Estimated savings: 0.0 ms 23.1 KiB
URLTransfer SizeEst Savings
27.6 KiB23.1 KiB

Large network payloads cost users real money and are highly correlated with long load times. Learn how to reduce payload sizes.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URLTransfer Size
www.freshworks.com/_next/static/chunks/vendors-4e1d9f6f38db728b.js254.1 KiB
cdn.optimizely.com/public/20976504213/s/freshworks.js216.4 KiB
www.freshworks.com/_next/static/chunks/234-666c00a6a27ce825.js195.0 KiB
/gtm.js?id=GTM-WQKBJ88&gtm_auth=&gtm_preview=&gtm_cookies...184.8 KiB
fast.wistia.com/assets/external/E-v1.js162.1 KiB
/assets/external/engines/hls_video.js@379dc59f3883ecbd8a4...158.9 KiB
fast.wistia.com/assets/external/publicApi.js146.8 KiB
cdn-ukwest.onetrust.com/scripttemplates/202501.1.0/otBannerSdk.js112.8 KiB
/_next/static/chunks/pages/[[...slug]]-4317e29121d4ef67.js106.2 KiB
www.freshworks.com/icons/sprites.svg86.7 KiB

Set an explicit width and height on image elements to reduce layout shifts and improve CLS. Learn how to set image dimensions

Why this matters

Performance issues directly impact user engagement and conversion rates.

URL
Big Bus Tours logo div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/m/1ba90188b1c891fc/webimage-Big-Bus-Tours_Siderail-Logo_...
Big Bus Tours logo div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/m/1ba90188b1c891fc/webimage-Big-Bus-Tours_Siderail-Logo_...
Porsche eBike Performance div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/4d974aadd6376cfa/webimage-SideRail_Porsche.jpg
Porsche eBike Performance div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/4d974aadd6376cfa/webimage-SideRail_Porsche.jpg
S&P Global Logo div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/678dcfe0f3352df6/webimage-S-P-GLobal-Trustbar-logo.jpg
S&P Global Logo div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/678dcfe0f3352df6/webimage-S-P-GLobal-Trustbar-logo.jpg
UPS Trust Bar Logo Image div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/asset/151cc287-59a8-404f-8330-189a47ba0618/thumbnail/web...
Cineworld Logo Image div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/asset/22e3cea2-9834-4f0e-998c-cc039cf75e41/thumbnail/web...
Honda Trust Bar Logo Image div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/asset/9121d712-9856-4a29-a9f9-ebb1245195e4/thumbnail/web...
Panasonic Trust Bar Logo Image div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/asset/ed54d539-a8de-417b-bd4e-5ecefa7eb8c4/thumbnail/web...
Disney div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/asset/0a0b54ab-f644-4896-a44c-9626150c3fea/thumbnail/web...
Bridgestone Logo div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/asset/510754a2-ba80-4b45-a23f-86084c2156a8/thumbnail/web...
Seagate Trust Bar Logo Image div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/asset/87a8bfa0-77d5-47a7-b618-02a0fa486787/thumbnail/web...
ITV Logo Image div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/asset/f4a93f3f-df18-40d1-98d2-52f9a4ccfff3/thumbnail/web...
Carrefour Trustbar Logo Image div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/asset/187be5de-3963-41bf-9419-65554c452658/thumbnail/web...
New Balance Trust Bar Logo Image div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/asset/c40cc084-b6ee-4482-9188-9e62ed2e7ebb/thumbnail/web...
UPS Trust Bar Logo Image div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/asset/151cc287-59a8-404f-8330-189a47ba0618/thumbnail/web...
Cineworld Logo Image div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/asset/22e3cea2-9834-4f0e-998c-cc039cf75e41/thumbnail/web...
Honda Trust Bar Logo Image div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/asset/9121d712-9856-4a29-a9f9-ebb1245195e4/thumbnail/web...
Panasonic Trust Bar Logo Image div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/asset/ed54d539-a8de-417b-bd4e-5ecefa7eb8c4/thumbnail/web...
Disney div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/asset/0a0b54ab-f644-4896-a44c-9626150c3fea/thumbnail/web...
Bridgestone Logo div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/asset/510754a2-ba80-4b45-a23f-86084c2156a8/thumbnail/web...
Seagate Trust Bar Logo Image div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/asset/87a8bfa0-77d5-47a7-b618-02a0fa486787/thumbnail/web...
ITV Logo Image div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/asset/f4a93f3f-df18-40d1-98d2-52f9a4ccfff3/thumbnail/web...
Carrefour Trustbar Logo Image div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/asset/187be5de-3963-41bf-9419-65554c452658/thumbnail/web...
New Balance Trust Bar Logo Image div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
/asset/c40cc084-b6ee-4482-9188-9e62ed2e7ebb/thumbnail/web...
Klarna Logo div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/1e4245078bd1400c/webimage-Klarna-logo-dark.jpg
Pepsico Logo div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/65934d5b088a71e4/webimage-Pepsico-Trustbar-logo.jpg
Forbes Logo div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/686b5fb695a93fdf/webimage-Forbes-Trustbar-logo.jpg
Databricks div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/5162dcdd46a42c2d/webimage-databricks-trustbar-logo.jpg
RingCentral-Trustbar-Logo div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/74d677669a2ca8b8/webimage-Ring-Central-Trustbar-Logo.jpg
Klarna Logo div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/1e4245078bd1400c/webimage-Klarna-logo-dark.jpg
Pepsico Logo div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/65934d5b088a71e4/webimage-Pepsico-Trustbar-logo.jpg
Forbes Logo div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/686b5fb695a93fdf/webimage-Forbes-Trustbar-logo.jpg
Databricks div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/5162dcdd46a42c2d/webimage-databricks-trustbar-logo.jpg
RingCentral-Trustbar-Logo div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/74d677669a2ca8b8/webimage-Ring-Central-Trustbar-Logo.jpg
Trainline div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/4c04e4f7f92f6a65/webimage-Trainline.jpg
Trainline div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > img
dam.freshworks.com/m/4c04e4f7f92f6a65/webimage-Trainline.jpg

More information about the performance of your application. These numbers don't directly affect the Performance score.

●Layout shift culprits
●Optimize DOM size
●Font display
●LCP breakdown
●Modern HTTP
●Optimize viewport for mobile
●User Timing marks and measures 18 user timings
●Avoid long main-thread tasks 20 long tasks found
●Avoid non-composited animations 3 animated elements found
●Page didn't prevent back/forward cache restoration
●Network Requests
●Network Round Trip Times 20 ms
●Server Backend Latencies 330 ms
●Tasks
●Diagnostics
●Metrics
●Screenshot Thumbnails
●Final Screenshot
●Script Treemap Data
●Resources Summary
●Initial server response time was short Root document took 30 ms
○INP breakdown
○LCP request discovery
○Avoid large layout shifts
93

Accessibility

These checks highlight opportunities to improve the accessibility of your web app. Automatic detection can only detect a subset of issues and does not guarantee the accessibility of your web app, so manual testing is also encouraged.

ARIA

ARIA dialog elements without accessible names may prevent screen readers users from discerning the purpose of these elements. Learn how to make ARIA dialog elements more accessible.

Why this matters

Informational: a Permissions-Policy directive showing feature -> allowed origins.

Source: MDN Permissions-Policy

Failing Elements
Close body#next-gen > div#wistia-video-226_popover_container
Close body#next-gen > div#wistia-video-904_popover_container
Close body#next-gen > div#wistia-video-515_popover_container

These are opportunities to improve the usage of ARIA in your application which may enhance the experience for users of assistive technology, like a screen reader.

Tables and lists

Screen readers require list items (`<li>`) to be contained within a parent `<ul>`, `<ol>` or `<menu>` to be announced properly. Learn more about proper list structure.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failing Elements
Demo header.sc-6293d692-0 > nav.sc-6293d692-0 > div.sc-ace17a57-0 > li.sc-ace17a57-0

These are opportunities to improve the experience of reading tabular or list data using assistive technology, like a screen reader.

Visible text labels that do not match the accessible name can result in a confusing experience for screen reader users. Learn more about accessible names.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failing Elements
Join us at Refresh 2026 on May 14, New York City | Register div#announcement-bar > nav.sc-ace17a57-0 > div.sc-6293d692-0 > a.sc-e5af17da-0
Customer service, rewired See how AI solves key CS challenges in Forrester's Fr… div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > a.sc-e5af17da-0
The CIO’s ITSM playbook Explore insights from 225 global IT decision-makers. div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > a.sc-e5af17da-0
Tap into the power of people + AI Explore how AI is transforming workplace and … div.sc-ace17a57-0 > div.sc-ace17a57-0 > div.sc-ace17a57-0 > a.sc-e5af17da-0
Contact Us div.sc-6293d692-0 > div.sc-ace17a57-0 > span.sc-b323b31-0 > a.sc-e5af17da-0
Investors div.sc-6293d692-0 > ul.sc-ace17a57-0 > li.sc-6293d692-0 > a.sc-e5af17da-0
Insights & Trends div.sc-6293d692-0 > ul.sc-ace17a57-0 > li.sc-6293d692-0 > a.sc-e5af17da-0
Training & Certification div.sc-6293d692-0 > ul.sc-ace17a57-0 > li.sc-6293d692-0 > a.sc-e5af17da-0
Student Academy div.sc-6293d692-0 > ul.sc-ace17a57-0 > li.sc-6293d692-0 > a.sc-e5af17da-0
What’s New div.sc-6293d692-0 > ul.sc-ace17a57-0 > li.sc-6293d692-0 > a.sc-e5af17da-0
Freshservice for MSPs div.sc-6293d692-0 > ul.sc-ace17a57-0 > li.sc-6293d692-0 > a.sc-e5af17da-0
Freshservice for Business Teams div.sc-6293d692-0 > ul.sc-ace17a57-0 > li.sc-6293d692-0 > a.sc-e5af17da-0
Freshdesk Omni div.sc-6293d692-0 > ul.sc-ace17a57-0 > li.sc-6293d692-0 > a.sc-e5af17da-0
Freshchat div.sc-6293d692-0 > ul.sc-ace17a57-0 > li.sc-6293d692-0 > a.sc-e5af17da-0
Freshsales div.sc-6293d692-0 > ul.sc-ace17a57-0 > li.sc-6293d692-0 > a.sc-e5af17da-0
Freshsales Suite div.sc-6293d692-0 > ul.sc-ace17a57-0 > li.sc-6293d692-0 > a.sc-e5af17da-0
Freshmarketer div.sc-6293d692-0 > ul.sc-ace17a57-0 > li.sc-6293d692-0 > a.sc-e5af17da-0
Freshworks Platform div.sc-6293d692-0 > ul.sc-ace17a57-0 > li.sc-6293d692-0 > a.sc-e5af17da-0
Freddy AI div.sc-6293d692-0 > ul.sc-ace17a57-0 > li.sc-6293d692-0 > a.sc-e5af17da-0
Privacy Notice div.sc-ace17a57-0 > ul.sc-ace17a57-0 > li.sc-6293d692-0 > a.sc-e5af17da-0
Site Terms div.sc-ace17a57-0 > ul.sc-ace17a57-0 > li.sc-6293d692-0 > a.sc-e5af17da-0
Cookie Policy div.sc-ace17a57-0 > ul.sc-ace17a57-0 > li.sc-6293d692-0 > a.sc-e5af17da-0
Do Not Share My Personal Information div.sc-ace17a57-0 > ul.sc-ace17a57-0 > li.sc-6293d692-0 > a.sc-e5af17da-0
○Interactive controls are keyboard focusable
○Interactive elements indicate their purpose and state
○The page has a logical tab order
○Visual order on the page follows DOM order
○User focus is not accidentally trapped in a region
○The user's focus is directed to new content added to the page
○HTML5 landmark elements are used to improve navigation
○Offscreen content is hidden from assistive technology
○Custom controls have associated labels
○Custom controls have ARIA roles
●`[aria-*]` attributes match their roles
●`[aria-hidden="true"]` is not present on the document `<body>`
●`[role]`s have all required `[aria-*]` attributes
●`[role]` values are valid
●`[aria-*]` attributes have valid values
●`[aria-*]` attributes are valid and not misspelled
●Buttons have an accessible name
●Image elements have `[alt]` attributes
●`[user-scalable="no"]` is not used in the `<meta name="viewport">` element and the `[maximum-scale]` attribute is not less than 5.
●ARIA attributes are used as specified for the element's role
●`[aria-hidden="true"]` elements do not contain focusable descendents
●Elements use only permitted ARIA attributes
●Background and foreground colors have a sufficient contrast ratio
●Document has a `<title>` element
●`<html>` element has a `[lang]` attribute
●`<html>` element has a valid value for its `[lang]` attribute
●Links are distinguishable without relying on color.
●Links have a discernible name
●Lists contain only `<li>` elements and script supporting elements (`<script>` and `<template>`).
●No element has a `[tabindex]` value greater than 0
●Touch targets have sufficient size and spacing.
●Heading elements appear in a sequentially-descending order
●Skip links are focusable.
●Document has a main landmark.
●Deprecated ARIA roles were not used
●`<video>` elements contain a `<track>` element with `[kind="captions"]`
●Uses ARIA roles only on compatible elements
●Identical links have the same purpose.
○`[accesskey]` values are unique
○`button`, `link`, and `menuitem` elements have accessible names
○ARIA input fields have accessible names
○ARIA `meter` elements have accessible names
○ARIA `progressbar` elements have accessible names
○Elements with an ARIA `[role]` that require children to contain a specific `[role]` have all required children.
○`[role]`s are contained by their required parent element
○Elements with the `role=text` attribute do not have focusable descendents.
○ARIA toggle fields have accessible names
○ARIA `tooltip` elements have accessible names
○ARIA `treeitem` elements have accessible names
○The page contains a heading, skip link, or landmark region
○`<dl>`'s contain only properly-ordered `<dt>` and `<dd>` groups, `<script>`, `<template>` or `<div>` elements.
○Definition list items are wrapped in `<dl>` elements
○ARIA IDs are unique
○No form fields have multiple labels
○`<frame>` or `<iframe>` elements have a title
○`<html>` element has an `[xml:lang]` attribute with the same base language as the `[lang]` attribute.
○Input buttons have discernible text.
○`<input type="image">` elements have `[alt]` text
○Form elements have associated labels
○The document does not use `<meta http-equiv="refresh">`
○`<object>` elements have alternate text
○Select elements have associated label elements.
○Cells in a `<table>` element that use the `[headers]` attribute refer to table cells within the same table.
○`<th>` elements and elements with `[role="columnheader"/"rowheader"]` have data cells they describe.
○`[lang]` attributes have a valid value
○Tables have different content in the summary attribute and `<caption>`.
○All heading elements contain content.
○Image elements do not have `[alt]` attributes that are redundant text.
○Tables use `<caption>` instead of cells with the `[colspan]` attribute to indicate a caption.
○`<td>` elements in a large `<table>` have one or more table headers.
100

Best Practices

General

Source maps translate minified code to the original source code. This helps developers debug in production. In addition, Lighthouse is able to provide further insights. Consider deploying source maps to take advantage of these benefits. Learn more about source maps.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URLMap URL
www.freshworks.com/_next/static/chunks/vendors-4e1d9f6f38db728b.js
www.freshworks.com/_next/static/chunks/234-666c00a6a27ce825.js
fast.wistia.com/player.jsfast.wistia.com/player.js.map
/assets/external/skipControls.js@379dc59f3883ecbd8a4ec992...fast.wistia.com/assets/external/skipControls.js.map
fast.wistia.com/assets/external/publicApi.jsfast.wistia.com/assets/external/publicApi.js.map
/assets/external/popover.js@379dc59f3883ecbd8a4ec99277538...fast.wistia.com/assets/external/popover.js.map
/assets/external/playPauseLoadingControl.js@379dc59f3883e...fast.wistia.com/assets/external/playPauseLoadingControl.js.map
/assets/external/interFontFace.js@379dc59f3883ecbd8a4ec99...fast.wistia.com/assets/external/interFontFace.js.map
fast.wistia.com/assets/external/googleAnalytics4.jsfast.wistia.com/assets/external/googleAnalytics4.js.map
/assets/external/googleAnalytics.js@379dc59f3883ecbd8a4ec...fast.wistia.com/assets/external/googleAnalytics.js.map
fast.wistia.com/assets/external/E-v1.jsfast.wistia.com/assets/external/E-v1.js.map
fast.wistia.com/assets/external/captions.jsfast.wistia.com/assets/external/captions.js.map
/assets/external/allIntegrations.js@379dc59f3883ecbd8a4ec...fast.wistia.com/assets/external/allIntegrations.js.map
geoip-js.com/js/apis/geoip2/v2.1/geoip2.jsgeoip-js.com/js/apis/geoip2/v2.1/geoip2.js.map
/assets/external/engines/hls_video.js@379dc59f3883ecbd8a4...fast.wistia.com/assets/external/engines/hls_video.js.map
browser.sentry-cdn.com/9.6.1/bundle.min.jsbrowser.sentry-cdn.com/9.6.1/bundle.min.js.map
●Uses HTTPS
●Avoids deprecated APIs
●Avoids third-party cookies
●Allows users to paste into input fields
●Avoids requesting the geolocation permission on page load
●Avoids requesting the notification permission on page load
●Displays images with correct aspect ratio
●Serves images with appropriate resolution
●Page has the HTML doctype
●Properly defines charset
●No browser errors logged to the console
●No issues in the `Issues` panel in Chrome Devtools
●Ensure CSP is effective against XSS attacks
●Use a strong HSTS policy
●Ensure proper origin isolation with COOP
●Mitigate DOM-based XSS with Trusted Types
●Detected JavaScript libraries
○Redirects HTTP traffic to HTTPS
○Mitigate clickjacking with XFO or CSP
92

SEO

These checks ensure that your page is following basic search engine optimization advice. There are many additional factors Lighthouse does not score here that may affect your search ranking, including performance on Core Web Vitals. Learn more about Google Search Essentials.

Content Best Practices

Descriptive link text helps search engines understand your content. Learn how to make links more accessible.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Link destinationLink Text
www.freshworks.com/freshservice/Learn more
www.freshworks.com/freshdesk/omni/Learn more
www.freshworks.com/theworks/employee-experience/simplifier-in-chief/Read more
www.freshworks.com/theworks/employee-experience/cost-of-complexity-report-blog/Read more
cookiepedia.co.uk/giving-consent-to-cookiesMore information

Format your HTML in a way that enables crawlers to better understand your app’s content.

○Structured data is valid
●Page isn’t blocked from indexing
●Document has a `<title>` element
●Document has a meta description
●Page has successful HTTP status code
●Links are crawlable
●robots.txt is valid
●Image elements have `[alt]` attributes
●Document has a valid `hreflang`
●Document has a valid `rel=canonical`

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