Spain · Madrid Completed: Apr 22, 2026 21:01 UTCMobile 375 × 812
Desktop 1440 × 900
Score: 73 / 100
Based on 8 categories, 0 sections
Decent speed, but optimizing further could improve engagement.
Good foundation, but a few gaps could be exploited.
Several issues make your site difficult for assistive technology users.
Well-optimized for search — your content is discoverable.
Solid infrastructure — fast server responses across the board.
Strong compliance posture across regulations.
Missing metadata means poor previews on social media and search.
Heavier than average — reducing page weight saves energy and bandwidth.
The overall score is a weighted average of individual category scores. Categories with more impact on user experience and security carry more weight.
Weights reflect general web best practices. Individual needs may differ.
Cookie 'PHPSESSID' is missing the Secure flag
Security gaps expose your site and users to attacks, eroding trust.
1 control(s) without accessible label
Accessibility issues exclude users with disabilities — up to 15% of your potential audience.
1 image(s) missing alt attribute
Accessibility issues exclude users with disabilities — up to 15% of your potential audience.
7 link(s) with no accessible text
Accessibility issues exclude users with disabilities — up to 15% of your potential audience.
107 HTTP requests — consider bundling or reducing
Performance issues directly impact user engagement and conversion rates.
High impact, low effort — start here.
High impact, requires investment.
Small gains, minimal effort.
Nothing in this quadrant — good news.
Low impact, high effort — do last.
Nothing in this quadrant — good news.
[](https://beavercheck.com/results/fbc84b79-592b-4e96-8c3c-8e2f06a158cb)<a href="https://beavercheck.com/results/fbc84b79-592b-4e96-8c3c-8e2f06a158cb"><img src="https://beavercheck.com/badge?url=https%3A%2F%2Fosticket.com" alt="BeaverCheck Score"></a>https://beavercheck.com/badge?url=https%3A%2F%2Fosticket.comThis badge auto-updates with your latest scan result.
Your site performs reasonably well, but a few targeted fixes could meaningfully improve results. Your LCP of 16.5s exceeds Google's 2.5s 'Good' threshold and the 1 performance issue below directly contributes to it. Accessibility issues exclude users who rely on assistive technology — an estimated 15% of your potential audience. Addressing the critical issues below would have the most immediate impact on your user trust.
11 barrier(s) likely increasing bounce by ~38%.
Page takes 16.5s to load
+12% bounceUsers abandon at ~3s — you're 14.0s over the 2.5s threshold
Fix: Optimize render-blocking resources, preload the hero image, and compress images
High main-thread blocking time
+2% bouncePage is non-interactive for 474ms after first paint
Fix: Defer third-party scripts and split large bundles
Mixed content on HTTPS page
+8% bounceBrowsers block insecure subresources — broken images, missing scripts, warning badge
Fix: Change http:// URLs inside the page to https:// (or protocol-relative)
No Content-Security-Policy header
+1% bounceHigher XSS blast radius — one compromised script can exfiltrate the checkout form
Fix: Ship a reporting-only CSP first, then enforce once violations are clean
Severe layout shift during page load
+6% bounceUsers mis-click when content jumps — converting intent into frustration
Fix: Reserve space for images, ads, and embeds with explicit width/height
1 form field(s) without a label
+2% bounceScreen readers skip unlabeled fields; autofill can't identify them; checkout abandonment spikes
Fix: Associate every input with a visible <label for="…">; add autocomplete attributes
No Open Graph tags
+2% bounceLinks shared on LinkedIn / Slack / Facebook show bare URLs — referral clicks drop
Fix: Add og:title, og:description, og:image, og:url to the page head
No structured data
+2% bounceNo rich-result eligibility in Google — lower SERP CTR vs competitors with stars and prices
Fix: Add JSON-LD for your page type (Product, Article, FAQPage, LocalBusiness, …)
Content is hard to read
+2% bounceGraduate-level reading difficulty — limits the addressable audience for product or blog pages
Fix: Shorten sentences; replace jargon with plain language; target Flesch ease ≥60
9 link(s) with generic text ("click here", "read more")
+1% bounceScreen-reader users navigating by link list see no context — and search engines can't infer relevance
Fix: Rewrite with descriptive phrases that identify the destination
4 broken link(s) on the page
+5% bounceClicks land on 404s — trust drops and the session often ends
Fix: Fix or remove the broken destinations surfaced on the Content tab
Preliminary CRO audit — each barrier links to the tab with detailed analysis.
$700 investment → $0.94/month returns + USD 157,500 risk avoided
$700
7h · 5 findings
$0.94 /mo
~$11 / year
USD 157,500
if kept compliant
$50 — in quick wins — start here for the fastest payback
Figures combine localized regulatory fine ceilings, search/conversion value priced against local CPC, and bandwidth waste estimates. Results depend on implementation quality and audience composition. Not legal or financial advice.
7.0 developer hours at $100/hr
Based on United States rates ($100/hr)
Start here for the best return on investment
$13,126 / month at risk
~$157,511 / year if left unfixed
$157,500
+6 more
$0.94 /mo
11755.0 MB/mo × 0.080 USD/GB
Compliance figures represent the statutory maximum fine for the most severe triggered category, capped per regulation — not the sum of per-finding penalties. Based on published regulatory fine ranges. This is not legal advice.
Unique monthly visitors from your analytics
Purchases, signups, or key actions
Optional — for revenue estimation
more engaged visitors from reduced bounce
Fix 4 critical issues to capture this value
Based on Google/Deloitte research ("Milliseconds Make Millions") showing a ~7% bounce rate increase per additional second of LCP above the 2.5s "Good" threshold.
Your site's LCP: → estimated after fixes.
These are estimates based on industry research — actual results vary
Your data stays in your browser — nothing is sent to our servers
Thanks for your feedback!
We'll use a cached audit if available, or offer to scan.
Industry-standard audits powered by Google Lighthouse.
Key metrics that affect user experience.
First Contentful Paint First Contentful Paint — how long until the browser renders the first piece of content. Under 1.8s is good.
4.79 s
Largest Contentful Paint Largest Contentful Paint — how long until the largest visible element loads. Under 2.5s is good.
16.51 s
Total Blocking Time Total Blocking Time — total time the main thread was blocked, preventing user input. Under 200ms is good.
474 ms
Cumulative Layout Shift Cumulative Layout Shift — measures visual stability. How much the page layout shifts during loading. Under 0.1 is good.
0.546
Speed Index Speed Index — how quickly content is visually displayed during load. Under 3.4s is good.
6.84 s
Time to Interactive Time to Interactive — how long until the page is fully interactive and responds to user input. Under 3.8s is good.
22.43 s
Audit breakdown by category with detailed findings.
Remove large, duplicate JavaScript modules from bundles to reduce unnecessary bytes consumed by network activity.
Performance issues directly impact user engagement and conversion rates.
Polyfills and transforms enable older browsers to use new JavaScript features. However, many aren't necessary for modern browsers. Consider modifying your JavaScript build process to not transpile Baseline features, unless you know you must support older browsers. Learn why most sites can deploy ES6+ code without transpiling
Shipping ES5 transpiled code to modern browsers wastes bytes — every user with an evergreen browser pays for compatibility you don't need.
Most users today run browsers that natively support ES6+, async/await, optional chaining, and the rest of modern JavaScript. Transpiling to ES5 'just in case' adds 20-40% to your bundle for no benefit. Configure your build to target a modern browserslist, or ship a differential bundle pair (modern + legacy) with the module/nomodule pattern.
Source: Google web.dev / Lighthouse
3rd party code can significantly impact load performance. Reduce and defer loading of 3rd party code to prioritize your page's content.
Performance issues directly impact user engagement and conversion rates.
A long cache lifetime can speed up repeat visits to your page. Learn more about caching.
Performance issues directly impact user engagement and conversion rates.
Layout shifts occur when elements move absent any user interaction. Investigate the causes of layout shifts, such as elements being added, removed, or their fonts changing as the page loads.
Performance issues directly impact user engagement and conversion rates.
Consider setting font-display to swap or optional to ensure text is consistently visible. swap can be further optimized to mitigate layout shifts with font metric overrides.
Performance issues directly impact user engagement and conversion rates.
A forced reflow occurs when JavaScript queries geometric properties (such as offsetWidth) after styles have been invalidated by a change to the DOM state. This can result in poor performance. Learn more about forced reflows and possible mitigations.
Performance issues directly impact user engagement and conversion rates.
Reducing the download time of images can improve the perceived load time of the page and LCP. Learn more about optimizing image size
Performance issues directly impact user engagement and conversion rates.
| URL | Resource Size | Est Savings | |
|---|---|---|---|
Announcement Banner body.home > div.site-banner > a > img | osticket.com/wp-content/uploads/2026/03/Banner-design-Teal.png | 711.6 KiB | 705.4 KiB |
div.container > div.slider-content-fullwidth > div.slider-thumb-img > img.attachment-full div.container > div.slider-content-fullwidth > div.slider-thumb-img > img.attachment-full | osticket.com/wp-content/uploads/2021/01/home-splash-768x264.png | 146.7 KiB | 117.6 KiB |
div.kc-col-container > div.kc-elm > div.info-box-image > img div.kc-col-container > div.kc-elm > div.info-box-image > img | osticket.com/wp-content/uploads/2021/02/hosting-services.png | 27.6 KiB | 26.4 KiB |
div.col-lg-7 > div.socials > a.social__item > img div.col-lg-7 > div.socials > a.social__item > img | osticket.com/wp-content/uploads/2021/03/github-icon.png | 22.4 KiB | 22.3 KiB |
osTicket | Support Ticketing System div.container > div.header-content-wrapper > div.logo > img | osticket.com/wp-content/uploads/2021/03/osticket-supsys-new-1-e1616621912452.png | 12.1 KiB | 10.1 KiB |
Optimize LCP by making the LCP image discoverable from the HTML immediately, and avoiding lazy-loading
Performance issues directly impact user engagement and conversion rates.
Avoid chaining critical requests by reducing the length of chains, reducing the download size of resources, or deferring the download of unnecessary resources to improve page load.
Performance issues directly impact user engagement and conversion rates.
Requests are blocking the page's initial render, which may delay LCP. Deferring or inlining can move these network requests out of the critical path.
Performance issues directly impact user engagement and conversion rates.
These insights are also available in the Chrome DevTools Performance Panel - record a trace to view more detailed information.
These are the largest layout shifts observed on the page. Each table item represents a single layout shift, and shows the element that shifted the most. Below each item are possible root causes that led to the layout shift. Some of these layout shifts may not be included in the CLS metric value due to windowing. Learn how to improve CLS
Performance issues directly impact user engagement and conversion rates.
| Element | Layout shift score |
|---|---|
Get The World’s Most Popular Customer Support Software
We believe in helping yo… body.home > div.content-wrapper | 0.333 |
Get The World’s Most Popular Customer Support Software
We believe in helping yo… body.home > div.content-wrapper | 0.199 |
Get The World’s Most Popular Customer Support Software
We believe in helping yo… div#swiper-unique-id-0 > div.swiper-wrapper > div.swiper-slide > div.container | 0.014 |
Time to Interactive is the amount of time it takes for the page to become fully interactive. Learn more about the Time to Interactive metric.
Performance issues directly impact user engagement and conversion rates.
The maximum potential First Input Delay that your users could experience is the duration of the longest task. Learn more about the Maximum Potential First Input Delay metric.
Performance issues directly impact user engagement and conversion rates.
Minifying CSS files can reduce network payload sizes. Learn how to minify CSS.
Performance issues directly impact user engagement and conversion rates.
| URL | Transfer Size | Est Savings |
|---|---|---|
| osticket.com/wp-content/themes/seosight/css/blocks.css?ver=6.1 | 107.9 KiB | 70.6 KiB |
| osticket.com/wp-content/themes/seosight/css/theme-styles.css?ver=2.0.0 | 46.1 KiB | 31.5 KiB |
Minifying JavaScript files can reduce payload sizes and script parse time. Learn how to minify JavaScript.
Performance issues directly impact user engagement and conversion rates.
| URL | Transfer Size | Est Savings |
|---|---|---|
| osticket.com/wp-content/themes/seosight/js/main.js?ver=1.0 | 8.6 KiB | 3.7 KiB |
| /wp-content/plugins/ost-download-manager/public/js/ostSel... | 4.4 KiB | 2.2 KiB |
Reduce unused rules from stylesheets and defer CSS not used for above-the-fold content to decrease bytes consumed by network activity. Learn how to reduce unused CSS.
Performance issues directly impact user engagement and conversion rates.
| URL | Transfer Size | Est Savings |
|---|---|---|
| osticket.com/wp-content/themes/seosight/css/blocks.css?ver=6.1 | 107.7 KiB | 106.0 KiB |
| /wp-content/themes/seosight-child/semantic-ui/semantic.mi... | 93.0 KiB | 92.6 KiB |
| osticket.com/wp-content/themes/seosight/css/theme-styles.css?ver=2.0.0 | 45.8 KiB | 44.2 KiB |
| osticket.com/wp-includes/css/dist/block-library/style.min.css?ver=6.1 | 12.6 KiB | 12.6 KiB |
| osticket.com/wp-content/themes/seosight/css/theme-plugins.css?ver=6.1 | 10.7 KiB | 10.5 KiB |
| osticket.com/wp-content/plugins/kingcomposer/assets/css/icons.css?ver=2.9.6 | 10.5 KiB | 10.3 KiB |
Reduce unused JavaScript and defer loading scripts until they are required to decrease bytes consumed by network activity. Learn how to reduce unused JavaScript.
Multi-megabyte JavaScript bundles delay every interactive feature on the page.
This is the Lighthouse audit fired when too much JS is shipped relative to what executes. The fix isn't a config flag — it requires bundle analysis (webpack-bundle-analyzer, rollup-plugin-visualizer), splitting routes into chunks, lazy-loading off-screen components, and removing unused dependencies. Fundamentally different from minification: minifying reduces byte count, this reduces what's downloaded at all.
Source: Google web.dev / Lighthouse
| URL | Transfer Size | Est Savings |
|---|---|---|
| www.gstatic.com/recaptcha/releases/gTpTIWhbKpxADzTzkcabhXN4/recaptcha__en.js | 361.8 KiB | 156.7 KiB |
| /wp-content/themes/seosight-child/semantic-ui/semantic.mi... | 69.2 KiB | 59.8 KiB |
| osticket.com/wp-content/themes/seosight/js/theme-plugins.js?ver=1.1.0 | 47.9 KiB | 34.5 KiB |
Consider reducing the time spent parsing, compiling, and executing JS. You may find delivering smaller JS payloads helps with this. Learn how to reduce Javascript execution time.
Performance issues directly impact user engagement and conversion rates.
| URL | Total CPU Time | Script Evaluation | Script Parse |
|---|---|---|---|
| www.gstatic.com/recaptcha/releases/gTpTIWhbKpxADzTzkcabhXN4/recaptcha__en.js | 1.1 s | 1.0 s | 79 ms |
| Unattributable | 754 ms | 7.2 ms | 0.0 ms |
| osticket.com/ | 648 ms | 134 ms | 5.3 ms |
| osticket.com/wp-includes/js/jquery/jquery.min.js?ver=3.6.1 | 339 ms | 225 ms | 11 ms |
| osticket.com/wp-content/themes/seosight/js/ScrollMagic.min.js?ver=2.0.5 | 293 ms | 2.8 ms | 1.3 ms |
| www.google-analytics.com/analytics.js | 101 ms | 88 ms | 7.0 ms |
| /wp-content/themes/seosight-child/semantic-ui/semantic.mi... | 50 ms | 0.0 ms | 0.0 ms |
Consider reducing the time spent parsing, compiling and executing JS. You may find delivering smaller JS payloads helps with this. Learn how to minimize main-thread work
Performance issues directly impact user engagement and conversion rates.
| Category | Time Spent |
|---|---|
| Script Evaluation | 1.7 s |
| Other | 1.2 s |
| Style & Layout | 409 ms |
| Script Parsing & Compilation | 179 ms |
| Parse HTML & CSS | 176 ms |
| Rendering | 75 ms |
| Garbage Collection | 52 ms |
Many navigations are performed by going back to a previous page, or forwards again. The back/forward cache (bfcache) can speed up these return navigations. Learn more about the bfcache
Performance issues directly impact user engagement and conversion rates.
| Failure reason | Failure type |
|---|---|
| Pages with cache-control:no-store header cannot enter back/forward cache. | Actionable |
| Pages whose main resource has cache-control:no-store cannot enter back/forward cache. | Not actionable |
| Back/forward cache is disabled because some JavaScript network request received resource with Cache-Control: no-store header. | Not actionable |
Large network payloads cost users real money and are highly correlated with long load times. Learn how to reduce payload sizes.
Performance issues directly impact user engagement and conversion rates.
Set an explicit width and height on image elements to reduce layout shifts and improve CLS. Learn how to set image dimensions
Performance issues directly impact user engagement and conversion rates.
| URL | |
|---|---|
Announcement Banner body.home > div.site-banner > a > img | osticket.com/wp-content/uploads/2026/03/Banner-design-Teal.png |
div.col-lg-7 > div.socials > a.social__item > img div.col-lg-7 > div.socials > a.social__item > img | osticket.com/wp-content/uploads/2021/03/github-icon.png |
div.col-lg-7 > div.socials > a.social__item > img div.col-lg-7 > div.socials > a.social__item > img | osticket.com/wp-content/themes/seosight/svg/socials/facebook.svg |
div.col-lg-7 > div.socials > a.social__item > img div.col-lg-7 > div.socials > a.social__item > img | osticket.com/wp-content/themes/seosight/svg/socials/twitter.svg |
div.col-lg-7 > div.socials > a.social__item > img div.col-lg-7 > div.socials > a.social__item > img | osticket.com/wp-content/themes/seosight/svg/socials/instagram.svg |
div.col-lg-7 > div.socials > a.social__item > img div.col-lg-7 > div.socials > a.social__item > img | osticket.com/wp-content/themes/seosight/svg/socials/youtube.svg |
More information about the performance of your application. These numbers don't directly affect the Performance score.
These checks highlight opportunities to improve the accessibility of your web app. Automatic detection can only detect a subset of issues and does not guarantee the accessibility of your web app, so manual testing is also encouraged.
Low-contrast text is difficult or impossible for many users to read. Learn how to provide sufficient color contrast.
Performance issues directly impact user engagement and conversion rates.
| Failing Elements |
|---|
Make. Happy. Customers. div.container > div.slider-content > div.slider-content-text > span |
LEARN MORE div.slider-content > div.main-slider-btn-wrap > a.btn > span.text |
Simply select what features you need in the downloads section div.kc-col-container > div.kc-elm > div.info-box-content > div.info-box-text |
Install our software fast with our easy-to-follow installation process div.kc-col-container > div.kc-elm > div.info-box-content > div.info-box-text |
Our easy-to-use software will help you get started in no time div.kc-col-container > div.kc-elm > div.info-box-content > div.info-box-text |
Try SupportSystem! div.kc-col-container > div.kc-elm > div.info-box-content > a.read-more |
Our rich and simple dashboard keeps you up-to-date on your help desk statistics div.kc_wrapper > div.kc-elm > div.info-box-content > div.info-box-text |
Our powerful ticket filtering system makes sure the right tickets goes to the r… div.kc_wrapper > div.kc-elm > div.info-box-content > div.info-box-text |
Add, edit, and delete your help desk topics that suit your preference div.kc_wrapper > div.kc-elm > div.info-box-content > div.info-box-text |
Robust customer support portal system to help your business maintain happy cust… div.kc_wrapper > div.kc-elm > div.info-box-content > div.info-box-text |
Simply set your business hours and our system will handle the rest leaving you … div.kc_wrapper > div.kc-elm > div.info-box-content > div.info-box-text |
osTicket comes pack with tons of awesome features you have to try out yourself div.kc_wrapper > div.kc-elm > div.info-box-content > div.info-box-text |
View All Features div.kc_wrapper > div.kc-elm > a.btn > span.text |
GET STARTED div.kc_wrapper > div.kc-elm > a.btn > span.text |
GET STARTED div.kc-col-container > div.kc-elm > a.btn > span.text |
osTicket is a widely used and trusted open source support ticketing system. Eas… div.row > div.col-lg-7 > div.heading > p.heading-text |
Features div.menus-wrap > ul#menu-footer-menu-1 > li > a |
Editions div.menus-wrap > ul#menu-footer-menu-1 > li > a |
Cloud-hosted div.menus-wrap > ul#menu-footer-menu-1 > li > a |
Forum div.menus-wrap > ul#menu-footer-menu-1 > li > a |
Blog div.menus-wrap > ul#menu-footer-menu-1 > li > a |
About osTicket div.menus-wrap > ul#menu-footer-menu-2 > li > a |
Careers div.menus-wrap > ul#menu-footer-menu-2 > li > a |
FAQ div.menus-wrap > ul#menu-footer-menu-2 > li > a |
Contact div.menus-wrap > ul#menu-footer-menu-2 > li > a |
Privacy div.menus-wrap > ul#menu-footer-menu-2 > li > a |
Terms div.menus-wrap > ul#menu-footer-menu-2 > li > a |
Sitemap div.menus-wrap > ul#menu-footer-menu-2 > li > a |
Copyright © 2026 osTicket.com, an Enhancesoft product div.container > div.row > div.col-lg-12 > span.site-copyright-text |
Enhancesoft div.row > div.col-lg-12 > span.site-copyright-text > a |
Low-contrast text is difficult or impossible for many users to read. Link text that is discernible improves the experience for users with low vision. Learn how to make links distinguishable.
Performance issues directly impact user engagement and conversion rates.
| Failing Elements |
|---|
Enhancesoft div.row > div.col-lg-12 > span.site-copyright-text > a |
These are opportunities to improve the legibility of your content.
Properly ordered headings that do not skip levels convey the semantic structure of the page, making it easier to navigate and understand when using assistive technologies. Learn more about heading order.
Performance issues directly impact user engagement and conversion rates.
| Failing Elements |
|---|
No Credit Card or Commitment Required div.kc-elm > div.kc-col-container > header.kc-elm > h5.heading-text |
These are opportunities to improve keyboard navigation in your application.
Link text (and alternate text for images, when used as links) that is discernible, unique, and focusable improves the navigation experience for screen reader users. Learn how to make links accessible.
Performance issues directly impact user engagement and conversion rates.
| Failing Elements |
|---|
div.container > div.header-content-wrapper > div.logo > a.full-block-link div.container > div.header-content-wrapper > div.logo > a.full-block-link |
div.row > div.col-lg-7 > div.socials > a.social__item div.row > div.col-lg-7 > div.socials > a.social__item |
div.row > div.col-lg-7 > div.socials > a.social__item div.row > div.col-lg-7 > div.socials > a.social__item |
div.row > div.col-lg-7 > div.socials > a.social__item div.row > div.col-lg-7 > div.socials > a.social__item |
div.row > div.col-lg-7 > div.socials > a.social__item div.row > div.col-lg-7 > div.socials > a.social__item |
div.row > div.col-lg-7 > div.socials > a.social__item div.row > div.col-lg-7 > div.socials > a.social__item |
div.row > div.col-lg-12 > svg.back-to-top > a.smooth-scroll div.row > div.col-lg-12 > svg.back-to-top > a.smooth-scroll |
These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.
Image display dimensions should match natural aspect ratio. Learn more about image aspect ratio.
Performance issues directly impact user engagement and conversion rates.
| URL | Aspect Ratio (Displayed) | Aspect Ratio (Actual) | |
|---|---|---|---|
osTicket | Support Ticketing System div.container > div.header-content-wrapper > div.logo > img | osticket.com/wp-content/uploads/2021/03/osticket-supsys-new-1-e1616621912452.png | 98 x 40 (2.45) | 327 x 110 (2.97) |
Errors logged to the console indicate unresolved problems. They can come from network request failures and other browser concerns. Learn more about this errors in console diagnostic audit
Performance issues directly impact user engagement and conversion rates.
| Source | Description |
|---|---|
Failed to load resource: the server responded with a status of 404 () | |
Framing 'https://www.google.com/' violates the following report-only Content Security Policy directive: "frame-ancestors 'self'". The violation has been logged, but no further action has been taken.
|
Issues logged to the `Issues` panel in Chrome Devtools indicate unresolved problems. They can come from network request failures, insufficient security controls, and other browser concerns. Open up the Issues panel in Chrome DevTools for more details on each issue.
Performance issues directly impact user engagement and conversion rates.
| Issue type |
|---|
| Content security policy |
These checks ensure that your page is following basic search engine optimization advice. There are many additional factors Lighthouse does not score here that may affect your search ranking, including performance on Core Web Vitals. Learn more about Google Search Essentials.
Meta descriptions may be included in search results to concisely summarize page content. Learn more about the meta description.
Performance issues directly impact user engagement and conversion rates.
Descriptive link text helps search engines understand your content. Learn how to make links more accessible.
Performance issues directly impact user engagement and conversion rates.
| Link destination | Link Text |
|---|---|
| osticket.com/features/ | LEARN MORE |
| osticket.com/features/ | LEARN MORE |
Format your HTML in a way that enables crawlers to better understand your app’s content.
Search engines may use `href` attributes on links to crawl websites. Ensure that the `href` attribute of anchor elements links to an appropriate destination, so more pages of the site can be discovered. Learn how to make links crawlable
Performance issues directly impact user engagement and conversion rates.
| Uncrawlable Link |
|---|
MENU div.container > div.header-content-wrapper > nav.primary-menu > a#menu-icon-trigger |
To appear in search results, crawlers need access to your app.
Industry-standard audits powered by Google Lighthouse. — Desktop
Key metrics that affect user experience. — Desktop
First Contentful Paint First Contentful Paint — how long until the browser renders the first piece of content. Under 1.8s is good.
1.51 s
Largest Contentful Paint Largest Contentful Paint — how long until the largest visible element loads. Under 2.5s is good.
3.82 s
Total Blocking Time Total Blocking Time — total time the main thread was blocked, preventing user input. Under 200ms is good.
0 ms
Cumulative Layout Shift Cumulative Layout Shift — measures visual stability. How much the page layout shifts during loading. Under 0.1 is good.
0.203
Speed Index Speed Index — how quickly content is visually displayed during load. Under 3.4s is good.
2.35 s
Time to Interactive Time to Interactive — how long until the page is fully interactive and responds to user input. Under 3.8s is good.
3.83 s
Audit breakdown by category with detailed findings.
Remove large, duplicate JavaScript modules from bundles to reduce unnecessary bytes consumed by network activity.
Performance issues directly impact user engagement and conversion rates.
Polyfills and transforms enable older browsers to use new JavaScript features. However, many aren't necessary for modern browsers. Consider modifying your JavaScript build process to not transpile Baseline features, unless you know you must support older browsers. Learn why most sites can deploy ES6+ code without transpiling
Shipping ES5 transpiled code to modern browsers wastes bytes — every user with an evergreen browser pays for compatibility you don't need.
Most users today run browsers that natively support ES6+, async/await, optional chaining, and the rest of modern JavaScript. Transpiling to ES5 'just in case' adds 20-40% to your bundle for no benefit. Configure your build to target a modern browserslist, or ship a differential bundle pair (modern + legacy) with the module/nomodule pattern.
Source: Google web.dev / Lighthouse
3rd party code can significantly impact load performance. Reduce and defer loading of 3rd party code to prioritize your page's content.
Performance issues directly impact user engagement and conversion rates.
A long cache lifetime can speed up repeat visits to your page. Learn more about caching.
Performance issues directly impact user engagement and conversion rates.
Layout shifts occur when elements move absent any user interaction. Investigate the causes of layout shifts, such as elements being added, removed, or their fonts changing as the page loads.
Performance issues directly impact user engagement and conversion rates.
Consider setting font-display to swap or optional to ensure text is consistently visible. swap can be further optimized to mitigate layout shifts with font metric overrides.
Performance issues directly impact user engagement and conversion rates.
A forced reflow occurs when JavaScript queries geometric properties (such as offsetWidth) after styles have been invalidated by a change to the DOM state. This can result in poor performance. Learn more about forced reflows and possible mitigations.
Performance issues directly impact user engagement and conversion rates.
Reducing the download time of images can improve the perceived load time of the page and LCP. Learn more about optimizing image size
Performance issues directly impact user engagement and conversion rates.
| URL | Resource Size | Est Savings | |
|---|---|---|---|
Announcement Banner body.home > div.site-banner > a > img | osticket.com/wp-content/uploads/2026/03/Banner-design-Teal.png | 711.6 KiB | 689.6 KiB |
div.container > div.slider-content-fullwidth > div.slider-thumb-img > img.attachment-full div.container > div.slider-content-fullwidth > div.slider-thumb-img > img.attachment-full | osticket.com/wp-content/uploads/2021/01/home-splash.png | 360.2 KiB | 291.7 KiB |
div.kc-elm > div.kc_wrapper > div.kc-elm > img.alignright div.kc-elm > div.kc_wrapper > div.kc-elm > img.alignright | osticket.com/wp-content/uploads/2021/01/global-600x600xc.png | 90.0 KiB | 39.9 KiB |
div.kc-col-container > div.kc-elm > div.info-box-image > img div.kc-col-container > div.kc-elm > div.info-box-image > img | osticket.com/wp-content/uploads/2021/02/hosting-services.png | 27.6 KiB | 27.2 KiB |
div.col-lg-7 > div.socials > a.social__item > img div.col-lg-7 > div.socials > a.social__item > img | osticket.com/wp-content/uploads/2021/03/github-icon.png | 22.4 KiB | 22.4 KiB |
osTicket | Support Ticketing System div.container > div.header-content-wrapper > div.logo > img | osticket.com/wp-content/uploads/2021/03/osticket-supsys-new-1-e1616621912452.png | 12.1 KiB | 10.6 KiB |
Optimize LCP by making the LCP image discoverable from the HTML immediately, and avoiding lazy-loading
Performance issues directly impact user engagement and conversion rates.
Avoid chaining critical requests by reducing the length of chains, reducing the download size of resources, or deferring the download of unnecessary resources to improve page load.
Performance issues directly impact user engagement and conversion rates.
Requests are blocking the page's initial render, which may delay LCP. Deferring or inlining can move these network requests out of the critical path.
Performance issues directly impact user engagement and conversion rates.
These insights are also available in the Chrome DevTools Performance Panel - record a trace to view more detailed information.
These are the largest layout shifts observed on the page. Each table item represents a single layout shift, and shows the element that shifted the most. Below each item are possible root causes that led to the layout shift. Some of these layout shifts may not be included in the CLS metric value due to windowing. Learn how to improve CLS
Performance issues directly impact user engagement and conversion rates.
| Element | Layout shift score |
|---|---|
Get The World’s Most Popular Customer Support Software
We believe in helping yo… div#swiper-unique-id-0 > div.swiper-wrapper > div.swiper-slide > div.container | 0.201 |
Home Features Self-Hosted Cloud-Hosted Blog Services Support Get Started header#site-header > div.container > div.header-content-wrapper > nav.primary-menu | 0.001 |
div.kc-col-container > div.kc-elm > div.info-box-image > i.et-tools-2 div.kc-col-container > div.kc-elm > div.info-box-image > i.et-tools-2 | 0.000 |
Time to Interactive is the amount of time it takes for the page to become fully interactive. Learn more about the Time to Interactive metric.
Performance issues directly impact user engagement and conversion rates.
Minifying CSS files can reduce network payload sizes. Learn how to minify CSS.
Performance issues directly impact user engagement and conversion rates.
| URL | Transfer Size | Est Savings |
|---|---|---|
| osticket.com/wp-content/themes/seosight/css/blocks.css?ver=6.1 | 107.9 KiB | 70.6 KiB |
| osticket.com/wp-content/themes/seosight/css/theme-styles.css?ver=2.0.0 | 46.1 KiB | 31.5 KiB |
Reduce unused rules from stylesheets and defer CSS not used for above-the-fold content to decrease bytes consumed by network activity. Learn how to reduce unused CSS.
Performance issues directly impact user engagement and conversion rates.
| URL | Transfer Size | Est Savings |
|---|---|---|
| osticket.com/wp-content/themes/seosight/css/blocks.css?ver=6.1 | 107.7 KiB | 106.3 KiB |
| /wp-content/themes/seosight-child/semantic-ui/semantic.mi... | 93.0 KiB | 92.6 KiB |
| osticket.com/wp-content/themes/seosight/css/theme-styles.css?ver=2.0.0 | 45.8 KiB | 44.5 KiB |
| osticket.com/wp-includes/css/dist/block-library/style.min.css?ver=6.1 | 12.6 KiB | 12.6 KiB |
| osticket.com/wp-content/themes/seosight/css/theme-plugins.css?ver=6.1 | 10.7 KiB | 10.5 KiB |
| osticket.com/wp-content/plugins/kingcomposer/assets/css/icons.css?ver=2.9.6 | 10.5 KiB | 10.3 KiB |
Many navigations are performed by going back to a previous page, or forwards again. The back/forward cache (bfcache) can speed up these return navigations. Learn more about the bfcache
Performance issues directly impact user engagement and conversion rates.
| Failure reason | Failure type |
|---|---|
| Pages with cache-control:no-store header cannot enter back/forward cache. | Actionable |
| Pages whose main resource has cache-control:no-store cannot enter back/forward cache. | Not actionable |
| Back/forward cache is disabled because some JavaScript network request received resource with Cache-Control: no-store header. | Not actionable |
Minifying JavaScript files can reduce payload sizes and script parse time. Learn how to minify JavaScript.
Performance issues directly impact user engagement and conversion rates.
| URL | Transfer Size | Est Savings |
|---|---|---|
| osticket.com/wp-content/themes/seosight/js/main.js?ver=1.0 | 8.6 KiB | 3.7 KiB |
| /wp-content/plugins/ost-download-manager/public/js/ostSel... | 4.4 KiB | 2.2 KiB |
Reduce unused JavaScript and defer loading scripts until they are required to decrease bytes consumed by network activity. Learn how to reduce unused JavaScript.
Multi-megabyte JavaScript bundles delay every interactive feature on the page.
This is the Lighthouse audit fired when too much JS is shipped relative to what executes. The fix isn't a config flag — it requires bundle analysis (webpack-bundle-analyzer, rollup-plugin-visualizer), splitting routes into chunks, lazy-loading off-screen components, and removing unused dependencies. Fundamentally different from minification: minifying reduces byte count, this reduces what's downloaded at all.
Source: Google web.dev / Lighthouse
| URL | Transfer Size | Est Savings |
|---|---|---|
| www.gstatic.com/recaptcha/releases/gTpTIWhbKpxADzTzkcabhXN4/recaptcha__en.js | 361.8 KiB | 156.4 KiB |
| /wp-content/themes/seosight-child/semantic-ui/semantic.mi... | 69.2 KiB | 59.9 KiB |
| osticket.com/wp-content/themes/seosight/js/theme-plugins.js?ver=1.1.0 | 47.9 KiB | 33.5 KiB |
Large network payloads cost users real money and are highly correlated with long load times. Learn how to reduce payload sizes.
Performance issues directly impact user engagement and conversion rates.
Set an explicit width and height on image elements to reduce layout shifts and improve CLS. Learn how to set image dimensions
Performance issues directly impact user engagement and conversion rates.
| URL | |
|---|---|
Announcement Banner body.home > div.site-banner > a > img | osticket.com/wp-content/uploads/2026/03/Banner-design-Teal.png |
div.kc-elm > div.kc_wrapper > div.kc-elm > img.alignright div.kc-elm > div.kc_wrapper > div.kc-elm > img.alignright | osticket.com/wp-content/uploads/2021/01/global-600x600xc.png |
div.col-lg-7 > div.socials > a.social__item > img div.col-lg-7 > div.socials > a.social__item > img | osticket.com/wp-content/uploads/2021/03/github-icon.png |
div.col-lg-7 > div.socials > a.social__item > img div.col-lg-7 > div.socials > a.social__item > img | osticket.com/wp-content/themes/seosight/svg/socials/facebook.svg |
div.col-lg-7 > div.socials > a.social__item > img div.col-lg-7 > div.socials > a.social__item > img | osticket.com/wp-content/themes/seosight/svg/socials/twitter.svg |
div.col-lg-7 > div.socials > a.social__item > img div.col-lg-7 > div.socials > a.social__item > img | osticket.com/wp-content/themes/seosight/svg/socials/instagram.svg |
div.col-lg-7 > div.socials > a.social__item > img div.col-lg-7 > div.socials > a.social__item > img | osticket.com/wp-content/themes/seosight/svg/socials/youtube.svg |
More information about the performance of your application. These numbers don't directly affect the Performance score.
These checks highlight opportunities to improve the accessibility of your web app. Automatic detection can only detect a subset of issues and does not guarantee the accessibility of your web app, so manual testing is also encouraged.
Low-contrast text is difficult or impossible for many users to read. Learn how to provide sufficient color contrast.
Performance issues directly impact user engagement and conversion rates.
| Failing Elements |
|---|
Get Started nav.primary-menu > ul#primary-menu > li#menu-item-3154 > a |
Make. Happy. Customers. div.container > div.slider-content > div.slider-content-text > span |
LEARN MORE div.slider-content > div.main-slider-btn-wrap > a.btn > span.text |
Simply select what features you need in the downloads section div.kc-col-container > div.kc-elm > div.info-box-content > div.info-box-text |
Install our software fast with our easy-to-follow installation process div.kc-col-container > div.kc-elm > div.info-box-content > div.info-box-text |
Our easy-to-use software will help you get started in no time div.kc-col-container > div.kc-elm > div.info-box-content > div.info-box-text |
Try SupportSystem! div.kc-col-container > div.kc-elm > div.info-box-content > a.read-more |
Our rich and simple dashboard keeps you up-to-date on your help desk statistics div.kc_wrapper > div.kc-elm > div.info-box-content > div.info-box-text |
Our powerful ticket filtering system makes sure the right tickets goes to the r… div.kc_wrapper > div.kc-elm > div.info-box-content > div.info-box-text |
Add, edit, and delete your help desk topics that suit your preference div.kc_wrapper > div.kc-elm > div.info-box-content > div.info-box-text |
Robust customer support portal system to help your business maintain happy cust… div.kc_wrapper > div.kc-elm > div.info-box-content > div.info-box-text |
Simply set your business hours and our system will handle the rest leaving you … div.kc_wrapper > div.kc-elm > div.info-box-content > div.info-box-text |
osTicket comes pack with tons of awesome features you have to try out yourself div.kc_wrapper > div.kc-elm > div.info-box-content > div.info-box-text |
View All Features div.kc_wrapper > div.kc-elm > a.btn > span.text |
GET STARTED div.kc_wrapper > div.kc-elm > a.btn > span.text |
GET STARTED div.kc-col-container > div.kc-elm > a.btn > span.text |
osTicket is a widely used and trusted open source support ticketing system. Eas… div.row > div.col-lg-7 > div.heading > p.heading-text |
Features div.menus-wrap > ul#menu-footer-menu-1 > li > a |
Editions div.menus-wrap > ul#menu-footer-menu-1 > li > a |
Cloud-hosted div.menus-wrap > ul#menu-footer-menu-1 > li > a |
Forum div.menus-wrap > ul#menu-footer-menu-1 > li > a |
Blog div.menus-wrap > ul#menu-footer-menu-1 > li > a |
About osTicket div.menus-wrap > ul#menu-footer-menu-2 > li > a |
Careers div.menus-wrap > ul#menu-footer-menu-2 > li > a |
FAQ div.menus-wrap > ul#menu-footer-menu-2 > li > a |
Contact div.menus-wrap > ul#menu-footer-menu-2 > li > a |
Privacy div.menus-wrap > ul#menu-footer-menu-2 > li > a |
Terms div.menus-wrap > ul#menu-footer-menu-2 > li > a |
Sitemap div.menus-wrap > ul#menu-footer-menu-2 > li > a |
Copyright © 2026 osTicket.com, an Enhancesoft product div.container > div.row > div.col-lg-12 > span.site-copyright-text |
Enhancesoft div.row > div.col-lg-12 > span.site-copyright-text > a |
These are opportunities to improve the legibility of your content.
Properly ordered headings that do not skip levels convey the semantic structure of the page, making it easier to navigate and understand when using assistive technologies. Learn more about heading order.
Performance issues directly impact user engagement and conversion rates.
| Failing Elements |
|---|
No Credit Card or Commitment Required div.kc-elm > div.kc-col-container > header.kc-elm > h5.heading-text |
These are opportunities to improve keyboard navigation in your application.
Link text (and alternate text for images, when used as links) that is discernible, unique, and focusable improves the navigation experience for screen reader users. Learn how to make links accessible.
Performance issues directly impact user engagement and conversion rates.
| Failing Elements |
|---|
div.container > div.header-content-wrapper > div.logo > a.full-block-link div.container > div.header-content-wrapper > div.logo > a.full-block-link |
div.row > div.col-lg-7 > div.socials > a.social__item div.row > div.col-lg-7 > div.socials > a.social__item |
div.row > div.col-lg-7 > div.socials > a.social__item div.row > div.col-lg-7 > div.socials > a.social__item |
div.row > div.col-lg-7 > div.socials > a.social__item div.row > div.col-lg-7 > div.socials > a.social__item |
div.row > div.col-lg-7 > div.socials > a.social__item div.row > div.col-lg-7 > div.socials > a.social__item |
div.row > div.col-lg-7 > div.socials > a.social__item div.row > div.col-lg-7 > div.socials > a.social__item |
div.row > div.col-lg-12 > svg.back-to-top > a.smooth-scroll div.row > div.col-lg-12 > svg.back-to-top > a.smooth-scroll |
These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.
Errors logged to the console indicate unresolved problems. They can come from network request failures and other browser concerns. Learn more about this errors in console diagnostic audit
Performance issues directly impact user engagement and conversion rates.
| Source | Description |
|---|---|
Failed to load resource: the server responded with a status of 404 () |
These checks ensure that your page is following basic search engine optimization advice. There are many additional factors Lighthouse does not score here that may affect your search ranking, including performance on Core Web Vitals. Learn more about Google Search Essentials.
Meta descriptions may be included in search results to concisely summarize page content. Learn more about the meta description.
Performance issues directly impact user engagement and conversion rates.
Descriptive link text helps search engines understand your content. Learn how to make links more accessible.
Performance issues directly impact user engagement and conversion rates.
| Link destination | Link Text |
|---|---|
| osticket.com/features/ | LEARN MORE |
| osticket.com/features/ | LEARN MORE |
Format your HTML in a way that enables crawlers to better understand your app’s content.
Search engines may use `href` attributes on links to crawl websites. Ensure that the `href` attribute of anchor elements links to an appropriate destination, so more pages of the site can be discovered. Learn how to make links crawlable
Performance issues directly impact user engagement and conversion rates.
| Uncrawlable Link |
|---|
Menu
… div.container > div.header-content-wrapper > nav.primary-menu > a#menu-icon-trigger |
To appear in search results, crawlers need access to your app.
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