Skip to content
https://osticket.com

Lighthouse Mobile

· 0 checks — Mobile Lighthouse audit -- Performance, Accessibility, Best Practices, and SEO category breakdown.
SCORE
0
GRADE
FIX
0
REVIEW
0
PASS
0
INFO
0

Detailed Report

Audit breakdown by category with detailed findings.

26

Performance

Insights

Remove large, duplicate JavaScript modules from bundles to reduce unnecessary bytes consumed by network activity.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Polyfills and transforms enable older browsers to use new JavaScript features. However, many aren't necessary for modern browsers. Consider modifying your JavaScript build process to not transpile Baseline features, unless you know you must support older browsers. Learn why most sites can deploy ES6+ code without transpiling

Why this matters

Performance issues directly impact user engagement and conversion rates.

3rd party code can significantly impact load performance. Reduce and defer loading of 3rd party code to prioritize your page's content.

Why this matters

Performance issues directly impact user engagement and conversion rates.

A long cache lifetime can speed up repeat visits to your page. Learn more about caching.

Why this matters

Performance issues directly impact user engagement and conversion rates.

RequestCache TTLTransfer Size
osticket.com/wp-content/uploads/2026/03/Banner-design-Teal.png0.0 ms712.7 KiB
osticket.com/wp-content/uploads/2021/01/home-splash-768x264.png0.0 ms147.1 KiB
osticket.com/wp-content/themes/seosight/css/blocks.css?ver=6.10.0 ms107.9 KiB
/wp-content/themes/seosight-child/semantic-ui/semantic.mi...0.0 ms93.3 KiB
osticket.com/wp-content/uploads/2021/01/global-600x600xc.png0.0 ms90.4 KiB
osticket.com/wp-content/uploads/2021/03/get-started-bg-4-scaled.jpg0.0 ms77.4 KiB
/wp-content/themes/seosight-child/semantic-ui/semantic.mi...0.0 ms69.5 KiB
osticket.com/wp-content/plugins/kingcomposer/assets/css/fonts/et-line.woff0.0 ms54.3 KiB
/wp-content/plugins/kingcomposer/assets/css/fonts/Simple-...0.0 ms52.5 KiB
osticket.com/wp-content/themes/seosight/js/theme-plugins.js?ver=1.1.00.0 ms48.6 KiB
osticket.com/wp-content/themes/seosight/css/theme-styles.css?ver=2.0.00.0 ms46.1 KiB
osticket.com/wp-content/plugins/kingcomposer/assets/css/fonts/fa-solid-900.woff20.0 ms43.4 KiB
osticket.com/wp-content/themes/seosight/fonts/seotheme.woff20.0 ms34.6 KiB
osticket.com/wp-includes/js/jquery/jquery.min.js?ver=3.6.10.0 ms30.8 KiB
osticket.com/wp-content/uploads/2021/02/hosting-services.png0.0 ms27.9 KiB
osticket.com/wp-content/uploads/2021/03/github-icon.png0.0 ms22.7 KiB
osticket.com/wp-content/themes/seosight/js/swiper.jquery.min.js?ver=1.1.00.0 ms21.5 KiB
osticket.com/wp-content/themes/seosight/fonts/seosight.ttf0.0 ms19.2 KiB
osticket.com/wp-content/themes/seosight/images/animated/mountain2.png0.0 ms17.2 KiB
osticket.com/wp-content/themes/seosight/images/animated/mountain1.png0.0 ms17.0 KiB
www.google-analytics.com/analytics.js7200.0 s20.9 KiB
osticket.com/wp-includes/css/dist/block-library/style.min.css?ver=6.10.0 ms12.9 KiB
osticket.com/wp-content/themes/seosight/js/velocity.min.js?ver=1.2.30.0 ms12.5 KiB
osticket.com/wp-content/uploads/2021/03/osticket-supsys-new-1-e1616621912452.png0.0 ms12.3 KiB
osticket.com/wp-content/themes/seosight/css/theme-plugins.css?ver=6.10.0 ms11.0 KiB
osticket.com/wp-content/plugins/kingcomposer/assets/css/icons.css?ver=2.9.60.0 ms10.8 KiB
osticket.com/wp-content/themes/seosight/js/tippy.min.js?ver=0.11.20.0 ms9.7 KiB
osticket.com/wp-content/themes/seosight-child/css/button.min.css?ver=6.10.0 ms9.0 KiB
osticket.com/wp-content/themes/seosight/js/main.js?ver=1.00.0 ms8.9 KiB
osticket.com/wp-content/themes/seosight-child/css/step.min.css?ver=6.10.0 ms7.9 KiB
/wp-content/plugins/kingcomposer/assets/frontend/js/kingc...0.0 ms7.8 KiB
osticket.com/wp-content/themes/seosight-child/js/jquery.validate.min.js?ver=6.10.0 ms7.5 KiB
/wp-content/plugins/unyson/framework/static/libs/font-awe...0.0 ms7.2 KiB
osticket.com/wp-includes/js/dist/vendor/wp-polyfill.min.js?ver=3.15.00.0 ms6.7 KiB
osticket.com/wp-content/themes/seosight-child/style.css?ver=60900.0 ms6.5 KiB
osticket.com/wp-content/themes/seosight/js/ScrollMagic.min.js?ver=2.0.50.0 ms6.2 KiB
osticket.com/wp-includes/js/wp-emoji-release.min.js?ver=6.10.0 ms5.3 KiB
/wp-content/plugins/ost-download-manager/public/js/ostSel...0.0 ms4.7 KiB
osticket.com/wp-includes/js/jquery/jquery-migrate.min.js?ver=3.3.20.0 ms4.4 KiB
osticket.com/wp-content/plugins/contact-form-7/includes/js/index.js?ver=5.6.40.0 ms4.2 KiB
osticket.com/wp-content/themes/seosight/css/grid.css?ver=2.0.00.0 ms3.7 KiB
osticket.com/wp-content/themes/seosight/js/crum-mega-menu.js?ver=1.1.00.0 ms3.5 KiB
osticket.com/wp-content/themes/seosight-child/js/popup.js?ver=6.10.0 ms3.3 KiB
osticket.com/wp-content/plugins/kingcomposer/assets/css/animate.css?ver=2.9.60.0 ms3.2 KiB
/wp-content/plugins/contact-form-7/includes/swv/js/index....0.0 ms3.2 KiB
osticket.com/wp-includes/js/dist/vendor/regenerator-runtime.min.js?ver=0.13.90.0 ms2.7 KiB
/wp-content/plugins/wppricing-builder-lite-responsive-pri...0.0 ms2.6 KiB
osticket.com/wp-content/themes/seosight/css/color-selectors.css?ver=6.10.0 ms2.6 KiB
osticket.com/wp-content/themes/seosight-child/js/jquery-picklist.min.js?ver=6.10.0 ms2.5 KiB
osticket.com/wp-content/themes/seosight/css/normalize.css?ver=10.0 ms2.4 KiB
osticket.com/wp-content/themes/seosight/css/seotheme.css?ver=2.9.60.0 ms2.3 KiB
osticket.com/wp-content/themes/seosight/css/tippy.css?ver=0.11.20.0 ms2.0 KiB
osticket.com/wp-content/themes/seosight/js/sharer.min.js?ver=0.50.0 ms2.0 KiB
osticket.com/wp-content/plugins/ost-download-manager/public/js/popup.js?ver=6.10.0 ms1.9 KiB
i.ytimg.com/vi_webp/w2wbqmBaQZg/default.webp7200.0 s2.1 KiB
osticket.com/wp-content/themes/seosight/css/crumina-icons.css?ver=6.10.0 ms1.5 KiB
osticket.com/wp-content/themes/seosight-child/js/jquery.ui.widget.min.js?ver=6.10.0 ms1.4 KiB
osticket.com/wp-content/plugins/contact-form-7/includes/css/styles.css?ver=5.6.40.0 ms1.2 KiB
osticket.com/wp-content/themes/seosight/svg/socials/twitter.svg0.0 ms1.1 KiB
osticket.com/wp-content/themes/seosight/js/animation.velocity.min.js?ver=2.0.50.0 ms1012 B
/wp-content/themes/seosight/framework-customizations/exte...0.0 ms860 B
/wp-content/plugins/contact-form-7/modules/recaptcha/inde...0.0 ms823 B
osticket.com/wp-content/themes/seosight/svg/socials/instagram.svg0.0 ms803 B
osticket.com/wp-content/themes/seosight/svg/socials/creative-market.svg0.0 ms796 B
osticket.com/wp-content/themes/seosight-child/css/jquery-picklist.css?ver=6.10.0 ms734 B
osticket.com/wp-content/themes/seosight/svg/socials/facebook.svg0.0 ms710 B
osticket.com/wp-content/themes/seosight/svg/socials/youtube.svg0.0 ms589 B
osticket.com/wp-includes/css/classic-themes.min.css?ver=10.0 ms502 B
static.doubleclick.net/instream/ad_status.js900.0 s495 B
/wp-content/themes/seosight-child/css/jquery-picklist-ie7...0.0 ms336 B
/wp-content/plugins/ost-download-manager/admin/js/ost-dow...0.0 ms329 B
www.gstatic.com/recaptcha/api2/logo_48.png604800.0 s2.3 KiB

Layout shifts occur when elements move absent any user interaction. Investigate the causes of layout shifts, such as elements being added, removed, or their fonts changing as the page loads.

Why this matters

Performance issues directly impact user engagement and conversion rates.

headings: [map[key:node label:Element subItemsHeading:map[key:extra] valueType:node] map[granularity:0.001 key:score label:Layout shift score subItemsHeading:map[key:cause valueType:text] valueType:numeric]]
items: [map[node:map[type:text value:Total] score:0.546293] map[node:map[boundingRect:map[bottom:5114 height:4957 left:0 right:412 top:156 width:412] lhId:page-10-DIV nodeLabel:Get The World’s Most Popular Customer Support Software We believe in helping yo… path:1,HTML,1,BODY,18,DIV selector:body.home > div.content-wrapper snippet:<div class="content-wrapper"> type:node] score:0.333485 subItems:map[items:[map[cause:Unsized image element extra:map[boundingRect:map[bottom:156 height:64 left:0 right:412 top:92 width:412] lhId:page-0-IMG nodeLabel:Announcement Banner path:1,HTML,1,BODY,17,DIV,0,A,0,IMG selector:body.home > div.site-banner > a > img snippet:<img src="https://osticket.com/wp-content/uploads/2026/03/Banner-design-Teal.png" alt="Announcement Banner"> type:node]]] type:subitems]] map[node:map[boundingRect:map[bottom:5114 height:4957 left:0 right:412 top:156 width:412] lhId:page-10-DIV nodeLabel:Get The World’s Most Popular Customer Support Software We believe in helping yo… path:1,HTML,1,BODY,18,DIV selector:body.home > div.content-wrapper snippet:<div class="content-wrapper"> type:node] score:0.199281 subItems:map[items:[map[cause:Unsized image element extra:map[boundingRect:map[bottom:156 height:64 left:0 right:412 top:92 width:412] lhId:page-0-IMG nodeLabel:Announcement Banner path:1,HTML,1,BODY,17,DIV,0,A,0,IMG selector:body.home > div.site-banner > a > img snippet:<img src="https://osticket.com/wp-content/uploads/2026/03/Banner-design-Teal.png" alt="Announcement Banner"> type:node]]] type:subitems]] map[node:map[boundingRect:map[bottom:734 height:411 left:0 right:412 top:324 width:412] lhId:page-5-DIV nodeLabel:Get The World’s Most Popular Customer Support Software We believe in helping yo… path:1,HTML,1,BODY,18,DIV,0,DIV,0,DIV,0,DIV,0,MAIN,0,DIV,0,DIV,1,SECTION,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,1,DIV,2,DIV,0,DIV selector:div#swiper-unique-id-0 > div.swiper-wrapper > div.swiper-slide > div.container snippet:<div class="container table"> type:node] score:0.013527 subItems:map[items:[map[cause:Unsized image element extra:map[boundingRect:map[bottom:156 height:64 left:0 right:412 top:92 width:412] lhId:page-0-IMG nodeLabel:Announcement Banner path:1,HTML,1,BODY,17,DIV,0,A,0,IMG selector:body.home > div.site-banner > a > img snippet:<img src="https://osticket.com/wp-content/uploads/2026/03/Banner-design-Teal.png" alt="Announcement Banner"> type:node]] map[cause:Web font extra:map[type:url value:https://fonts.gstatic.com/s/varelaround/v21/w8gdH283Tvk__Lua32TysjIfp8uPLdshZg.woff2]]] type:subitems]]]

Consider setting font-display to swap or optional to ensure text is consistently visible. swap can be further optimized to mitigate layout shifts with font metric overrides.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URLEst Savings
osticket.com/wp-content/plugins/kingcomposer/assets/css/fonts/fa-solid-900.woff2245 ms
osticket.com/wp-content/themes/seosight/fonts/seotheme.woff2240 ms
osticket.com/wp-content/themes/seosight/fonts/seosight.ttf240 ms
osticket.com/wp-content/plugins/kingcomposer/assets/css/fonts/et-line.woff235 ms
/wp-content/plugins/kingcomposer/assets/css/fonts/Simple-...230 ms
fonts.gstatic.com/s/roboto/v48/KFO7CnqEu92Fr1ME7kSn66aGLdTylUAMa3yUBHMdazQ.woff245 ms
fonts.gstatic.com/s/varelaround/v21/w8gdH283Tvk__Lua32TysjIfp8uPLdshZg.woff235 ms
fonts.gstatic.com/s/lato/v25/S6u9w4BMUTPHh6UVSwiPGQ3q5d0.woff235 ms
fonts.gstatic.com/s/roboto/v48/KFO7CnqEu92Fr1ME7kSn66aGLdTylUAMa3yUBHMdazQ.woff235 ms

A forced reflow occurs when JavaScript queries geometric properties (such as offsetWidth) after styles have been invalidated by a change to the DOM state. This can result in poor performance. Learn more about forced reflows and possible mitigations.

Why this matters

Performance issues directly impact user engagement and conversion rates.

headings: [map[key:source label:Top function call valueType:source-location] map[granularity:1 key:reflowTime label:Total reflow time valueType:ms]]
items: [map[reflowTime:17.936 source:map[column:30333 line:2 type:source-location url:https://osticket.com/wp-includes/js/jquery/jquery.min.js?ver=3.6.1 urlProvider:network]]]
headings: [map[key:source label:Source valueType:source-location] map[granularity:1 key:reflowTime label:Total reflow time valueType:ms]]
items: [map[reflowTime:6.371 source:map[type:text value:[unattributed]]] map[reflowTime:0.109 source:map[column:10813 line:2 type:source-location url:https://osticket.com/wp-content/themes/seosight/js/velocity.min.js?ver=1.2.3 urlProvider:network]] map[reflowTime:1.325 source:map[column:50 line:55 type:source-location url:https://osticket.com/wp-content/themes/seosight/js/theme-plugins.js?ver=1.1.0 urlProvider:network]] map[reflowTime:5.167 source:map[column:9962 line:14 type:source-location url:https://osticket.com/wp-content/themes/seosight/js/swiper.jquery.min.js?ver=1.1.0 urlProvider:network]] map[reflowTime:1.057 source:map[column:52497 line:1 type:source-location url:https://osticket.com/wp-includes/js/jquery/jquery.min.js?ver=3.6.1 urlProvider:network]] map[reflowTime:0.225 source:map[column:52555 line:1 type:source-location url:https://osticket.com/wp-includes/js/jquery/jquery.min.js?ver=3.6.1 urlProvider:network]] map[reflowTime:0.194 source:map[column:52619 line:1 type:source-location url:https://osticket.com/wp-includes/js/jquery/jquery.min.js?ver=3.6.1 urlProvider:network]] map[reflowTime:2.05 source:map[column:16731 line:14 type:source-location url:https://osticket.com/wp-content/themes/seosight/js/swiper.jquery.min.js?ver=1.1.0 urlProvider:network]] map[reflowTime:0.54 source:map[column:20671 line:14 type:source-location url:https://osticket.com/wp-content/themes/seosight/js/swiper.jquery.min.js?ver=1.1.0 urlProvider:network]] map[reflowTime:4.475 source:map[column:51789 line:1 type:source-location url:https://osticket.com/wp-includes/js/jquery/jquery.min.js?ver=3.6.1 urlProvider:network]] map[reflowTime:1.12 source:map[column:53532 line:1 type:source-location url:https://osticket.com/wp-includes/js/jquery/jquery.min.js?ver=3.6.1 urlProvider:network]] map[reflowTime:0.193 source:map[column:51811 line:1 type:source-location url:https://osticket.com/wp-includes/js/jquery/jquery.min.js?ver=3.6.1 urlProvider:network]] map[reflowTime:1.59 source:map[column:17 line:187 type:source-location url:https://osticket.com/wp-content/themes/seosight/js/crum-mega-menu.js?ver=1.1.0 urlProvider:network]] map[reflowTime:0.858 source:map[column:380 line:580 type:source-location url:https://www.gstatic.com/recaptcha/releases/gTpTIWhbKpxADzTzkcabhXN4/recaptcha__en.js urlProvider:network]] map[reflowTime:0.629 source:map[column:47 line:303 type:source-location url:https://www.gstatic.com/recaptcha/releases/gTpTIWhbKpxADzTzkcabhXN4/recaptcha__en.js urlProvider:network]]]

Reducing the download time of images can improve the perceived load time of the page and LCP. Learn more about optimizing image size

Why this matters

Performance issues directly impact user engagement and conversion rates.

URLResource SizeEst Savings
Announcement Banner body.home > div.site-banner > a > img
osticket.com/wp-content/uploads/2026/03/Banner-design-Teal.png711.6 KiB705.4 KiB
div.container > div.slider-content-fullwidth > div.slider-thumb-img > img.attachment-full div.container > div.slider-content-fullwidth > div.slider-thumb-img > img.attachment-full
osticket.com/wp-content/uploads/2021/01/home-splash-768x264.png146.7 KiB117.6 KiB
div.kc-col-container > div.kc-elm > div.info-box-image > img div.kc-col-container > div.kc-elm > div.info-box-image > img
osticket.com/wp-content/uploads/2021/02/hosting-services.png27.6 KiB26.4 KiB
div.col-lg-7 > div.socials > a.social__item > img div.col-lg-7 > div.socials > a.social__item > img
osticket.com/wp-content/uploads/2021/03/github-icon.png22.4 KiB22.3 KiB
osTicket | Support Ticketing System div.container > div.header-content-wrapper > div.logo > img
osticket.com/wp-content/uploads/2021/03/osticket-supsys-new-1-e1616621912452.png12.1 KiB10.1 KiB

Optimize LCP by making the LCP image discoverable from the HTML immediately, and avoiding lazy-loading

Why this matters

Performance issues directly impact user engagement and conversion rates.

lhId: page-1-IMG
nodeLabel: div.container > div.slider-content-fullwidth > div.slider-thumb-img > img.attachment-full
path: 1,HTML,1,BODY,18,DIV,0,DIV,0,DIV,0,DIV,0,MAIN,0,DIV,0,DIV,1,SECTION,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,0,DIV,1,DIV,2,DIV,0,DIV,1,DIV,0,DIV,0,IMG
selector: div.container > div.slider-content-fullwidth > div.slider-thumb-img > img.attachment-full
snippet: <img width="1106" height="380" src="https://osticket.com/wp-content/uploads/2021/01/home-splash-768x264.png" class="attachment-full size-full" alt="" decoding="async" loading="lazy" srcset="https://osticket.com/wp-content/uploads/2021/01/home-splash.png 1106w, htt…" sizes="(max-width: 1106px) 100vw, 1106px">

Avoid chaining critical requests by reducing the length of chains, reducing the download size of resources, or deferring the download of unnecessary resources to improve page load.

Why this matters

Performance issues directly impact user engagement and conversion rates.

description: [preconnect](https://developer.chrome.com/docs/lighthouse/performance/uses-rel-preconnect/) hints help the browser establish a connection earlier in the page load, saving time when the first request for that origin is made. The following are the origins that the page preconnected to.
title: Preconnected origins
description: Add [preconnect](https://developer.chrome.com/docs/lighthouse/performance/uses-rel-preconnect/) hints to your most important origins, but try to use no more than 4.
title: Preconnect candidates

Requests are blocking the page's initial render, which may delay LCP. Deferring or inlining can move these network requests out of the critical path.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URLTransfer SizeDuration
osticket.com/wp-content/themes/seosight-child/js/popup.js?ver=6.13.3 KiB
osticket.com/wp-content/themes/seosight-child/js/jquery.validate.min.js?ver=6.17.5 KiB
osticket.com/wp-content/themes/seosight-child/js/jquery-picklist.min.js?ver=6.12.5 KiB
osticket.com/wp-content/themes/seosight-child/js/jquery.ui.widget.min.js?ver=6.11.4 KiB
/wp-content/plugins/ost-download-manager/public/js/ostSel...4.7 KiB273 ms
osticket.com/wp-content/plugins/ost-download-manager/public/js/popup.js?ver=6.11.9 KiB
/wp-content/plugins/ost-download-manager/admin/js/ost-dow...329 B
osticket.com/wp-includes/js/jquery/jquery-migrate.min.js?ver=3.3.24.4 KiB
osticket.com/wp-includes/js/jquery/jquery.min.js?ver=3.6.130.8 KiB
osticket.com/wp-content/themes/seosight/css/blocks.css?ver=6.1107.9 KiB545 ms
osticket.com/wp-content/plugins/kingcomposer/assets/css/icons.css?ver=2.9.610.8 KiB
osticket.com/wp-content/themes/seosight/css/seotheme.css?ver=2.9.62.3 KiB
osticket.com/wp-content/plugins/kingcomposer/assets/css/animate.css?ver=2.9.63.2 KiB273 ms
osticket.com/wp-content/themes/seosight/css/tippy.css?ver=0.11.22.0 KiB
osticket.com/wp-content/themes/seosight/css/crumina-icons.css?ver=6.11.5 KiB
osticket.com/wp-content/themes/seosight/css/color-selectors.css?ver=6.12.6 KiB
osticket.com/wp-content/themes/seosight/css/theme-plugins.css?ver=6.111.0 KiB
/wp-content/themes/seosight-child/semantic-ui/semantic.mi...93.3 KiB1.1 s
osticket.com/wp-content/themes/seosight/css/theme-styles.css?ver=2.0.046.1 KiB818 ms
osticket.com/wp-content/themes/seosight/css/grid.css?ver=2.0.03.7 KiB
osticket.com/wp-content/themes/seosight/css/normalize.css?ver=12.4 KiB
/wp-content/plugins/unyson/framework/static/libs/font-awe...7.2 KiB
osticket.com/wp-content/themes/seosight-child/css/button.min.css?ver=6.19.0 KiB273 ms
osticket.com/wp-content/themes/seosight-child/css/step.min.css?ver=6.17.9 KiB
osticket.com/wp-includes/css/dist/block-library/style.min.css?ver=6.112.9 KiB
osticket.com/wp-content/themes/seosight-child/css/jquery-picklist.css?ver=6.1734 B
/wp-content/themes/seosight-child/css/jquery-picklist-ie7...336 B
osticket.com/wp-content/themes/seosight-child/style.css?ver=60906.5 KiB
/wp-content/plugins/wppricing-builder-lite-responsive-pri...2.6 KiB
osticket.com/wp-content/plugins/contact-form-7/includes/css/styles.css?ver=5.6.41.2 KiB
osticket.com/wp-includes/css/classic-themes.min.css?ver=1502 B
/css?family=Roboto%3A100%2C100italic%2C300%2C300italic%2C...2.5 KiB
/css?family=Montserrat%3A100%2C100italic%2C200%2C200itali...1.1 KiB
/css?family=Titillium+Web%3A200%2C200italic%2C300%2C300it...739 B176 ms
fonts.googleapis.com/css?family=Varela+Round&ver=1.0983 B834 ms
fonts.googleapis.com/css?family=Lato:400,700,400italic,700italic&subset=latin591 B

These insights are also available in the Chrome DevTools Performance Panel - record a trace to view more detailed information.

These are the largest layout shifts observed on the page. Each table item represents a single layout shift, and shows the element that shifted the most. Below each item are possible root causes that led to the layout shift. Some of these layout shifts may not be included in the CLS metric value due to windowing. Learn how to improve CLS

Why this matters

Performance issues directly impact user engagement and conversion rates.

ElementLayout shift score
Get The World’s Most Popular Customer Support Software We believe in helping yo… body.home > div.content-wrapper
0.333
Get The World’s Most Popular Customer Support Software We believe in helping yo… body.home > div.content-wrapper
0.199
Get The World’s Most Popular Customer Support Software We believe in helping yo… div#swiper-unique-id-0 > div.swiper-wrapper > div.swiper-slide > div.container
0.014

Time to Interactive is the amount of time it takes for the page to become fully interactive. Learn more about the Time to Interactive metric.

Why this matters

Performance issues directly impact user engagement and conversion rates.

TTI

The maximum potential First Input Delay that your users could experience is the duration of the longest task. Learn more about the Maximum Potential First Input Delay metric.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Diagnostics

Minifying CSS files can reduce network payload sizes. Learn how to minify CSS.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Estimated savings: 550 ms 102.1 KiB
URLTransfer SizeEst Savings
osticket.com/wp-content/themes/seosight/css/blocks.css?ver=6.1107.9 KiB70.6 KiB
osticket.com/wp-content/themes/seosight/css/theme-styles.css?ver=2.0.046.1 KiB31.5 KiB

Minifying JavaScript files can reduce payload sizes and script parse time. Learn how to minify JavaScript.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Estimated savings: 270 ms 5.9 KiB
URLTransfer SizeEst Savings
osticket.com/wp-content/themes/seosight/js/main.js?ver=1.08.6 KiB3.7 KiB
/wp-content/plugins/ost-download-manager/public/js/ostSel...4.4 KiB2.2 KiB

Reduce unused rules from stylesheets and defer CSS not used for above-the-fold content to decrease bytes consumed by network activity. Learn how to reduce unused CSS.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Estimated savings: 1.4 s 276.1 KiB
URLTransfer SizeEst Savings
osticket.com/wp-content/themes/seosight/css/blocks.css?ver=6.1107.7 KiB106.0 KiB
/wp-content/themes/seosight-child/semantic-ui/semantic.mi...93.0 KiB92.6 KiB
osticket.com/wp-content/themes/seosight/css/theme-styles.css?ver=2.0.045.8 KiB44.2 KiB
osticket.com/wp-includes/css/dist/block-library/style.min.css?ver=6.112.6 KiB12.6 KiB
osticket.com/wp-content/themes/seosight/css/theme-plugins.css?ver=6.110.7 KiB10.5 KiB
osticket.com/wp-content/plugins/kingcomposer/assets/css/icons.css?ver=2.9.610.5 KiB10.3 KiB

Reduce unused JavaScript and defer loading scripts until they are required to decrease bytes consumed by network activity. Learn how to reduce unused JavaScript.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Estimated savings: 550 ms 251.0 KiB
URLTransfer SizeEst Savings
www.gstatic.com/recaptcha/releases/gTpTIWhbKpxADzTzkcabhXN4/recaptcha__en.js361.8 KiB156.7 KiB
/wp-content/themes/seosight-child/semantic-ui/semantic.mi...69.2 KiB59.8 KiB
osticket.com/wp-content/themes/seosight/js/theme-plugins.js?ver=1.1.047.9 KiB34.5 KiB

Consider reducing the time spent parsing, compiling, and executing JS. You may find delivering smaller JS payloads helps with this. Learn how to reduce Javascript execution time.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URLTotal CPU TimeScript EvaluationScript Parse
www.gstatic.com/recaptcha/releases/gTpTIWhbKpxADzTzkcabhXN4/recaptcha__en.js1.1 s1.0 s79 ms
Unattributable754 ms7.2 ms0.0 ms
osticket.com/648 ms134 ms5.3 ms
osticket.com/wp-includes/js/jquery/jquery.min.js?ver=3.6.1339 ms225 ms11 ms
osticket.com/wp-content/themes/seosight/js/ScrollMagic.min.js?ver=2.0.5293 ms2.8 ms1.3 ms
www.google-analytics.com/analytics.js101 ms88 ms7.0 ms
/wp-content/themes/seosight-child/semantic-ui/semantic.mi...50 ms0.0 ms0.0 ms

Consider reducing the time spent parsing, compiling and executing JS. You may find delivering smaller JS payloads helps with this. Learn how to minimize main-thread work

Why this matters

Performance issues directly impact user engagement and conversion rates.

CategoryTime Spent
Script Evaluation1.7 s
Other1.2 s
Style & Layout409 ms
Script Parsing & Compilation179 ms
Parse HTML & CSS176 ms
Rendering75 ms
Garbage Collection52 ms

Many navigations are performed by going back to a previous page, or forwards again. The back/forward cache (bfcache) can speed up these return navigations. Learn more about the bfcache

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failure reasonFailure type
Pages with cache-control:no-store header cannot enter back/forward cache.Actionable
Pages whose main resource has cache-control:no-store cannot enter back/forward cache.Not actionable
Back/forward cache is disabled because some JavaScript network request received resource with Cache-Control: no-store header.Not actionable

Large network payloads cost users real money and are highly correlated with long load times. Learn how to reduce payload sizes.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URLTransfer Size
osticket.com/wp-content/uploads/2026/03/Banner-design-Teal.png712.7 KiB
www.youtube.com/s/player/1bb6ee63/player_embed_es6.vflset/en_US/base.js436.0 KiB
www.gstatic.com/recaptcha/releases/gTpTIWhbKpxADzTzkcabhXN4/recaptcha__en.js362.4 KiB
www.gstatic.com/recaptcha/releases/gTpTIWhbKpxADzTzkcabhXN4/recaptcha__en.js361.9 KiB
/s/_/ytembeds/_/js/k=ytembeds.base.en_US.5f0apfZzpOA.2021...183.1 KiB
osticket.com/wp-content/uploads/2021/01/home-splash-768x264.png147.1 KiB
/s/_/ytembeds/_/js/k=ytembeds.base.en_US.5f0apfZzpOA.2021...140.1 KiB
osticket.com/wp-content/themes/seosight/css/blocks.css?ver=6.1107.9 KiB
/wp-content/themes/seosight-child/semantic-ui/semantic.mi...93.3 KiB
osticket.com/wp-content/uploads/2021/01/global-600x600xc.png90.4 KiB

Set an explicit width and height on image elements to reduce layout shifts and improve CLS. Learn how to set image dimensions

Why this matters

Performance issues directly impact user engagement and conversion rates.

URL
Announcement Banner body.home > div.site-banner > a > img
osticket.com/wp-content/uploads/2026/03/Banner-design-Teal.png
div.col-lg-7 > div.socials > a.social__item > img div.col-lg-7 > div.socials > a.social__item > img
osticket.com/wp-content/uploads/2021/03/github-icon.png
div.col-lg-7 > div.socials > a.social__item > img div.col-lg-7 > div.socials > a.social__item > img
osticket.com/wp-content/themes/seosight/svg/socials/facebook.svg
div.col-lg-7 > div.socials > a.social__item > img div.col-lg-7 > div.socials > a.social__item > img
osticket.com/wp-content/themes/seosight/svg/socials/twitter.svg
div.col-lg-7 > div.socials > a.social__item > img div.col-lg-7 > div.socials > a.social__item > img
osticket.com/wp-content/themes/seosight/svg/socials/instagram.svg
div.col-lg-7 > div.socials > a.social__item > img div.col-lg-7 > div.socials > a.social__item > img
osticket.com/wp-content/themes/seosight/svg/socials/youtube.svg

More information about the performance of your application. These numbers don't directly affect the Performance score.

●Document request latency
●Optimize DOM size
●LCP breakdown
●Modern HTTP
●Optimize viewport for mobile
●Avoid long main-thread tasks 15 long tasks found
●Avoid non-composited animations 8 animated elements found
●Network Requests
●Network Round Trip Times 120 ms
●Server Backend Latencies 130 ms
●Tasks
●Diagnostics
●Metrics
●Screenshot Thumbnails
●Final Screenshot
●Script Treemap Data
●Resources Summary
●Avoid multiple page redirects
●Initial server response time was short Root document took 290 ms
○INP breakdown
○User Timing marks and measures
82

Accessibility

These checks highlight opportunities to improve the accessibility of your web app. Automatic detection can only detect a subset of issues and does not guarantee the accessibility of your web app, so manual testing is also encouraged.

Contrast

Low-contrast text is difficult or impossible for many users to read. Learn how to provide sufficient color contrast.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failing Elements
Make. Happy. Customers. div.container > div.slider-content > div.slider-content-text > span
LEARN MORE div.slider-content > div.main-slider-btn-wrap > a.btn > span.text
Simply select what features you need in the downloads section div.kc-col-container > div.kc-elm > div.info-box-content > div.info-box-text
Install our software fast with our easy-to-follow installation process div.kc-col-container > div.kc-elm > div.info-box-content > div.info-box-text
Our easy-to-use software will help you get started in no time div.kc-col-container > div.kc-elm > div.info-box-content > div.info-box-text
Try SupportSystem! div.kc-col-container > div.kc-elm > div.info-box-content > a.read-more
Our rich and simple dashboard keeps you up-to-date on your help desk statistics div.kc_wrapper > div.kc-elm > div.info-box-content > div.info-box-text
Our powerful ticket filtering system makes sure the right tickets goes to the r… div.kc_wrapper > div.kc-elm > div.info-box-content > div.info-box-text
Add, edit, and delete your help desk topics that suit your preference div.kc_wrapper > div.kc-elm > div.info-box-content > div.info-box-text
Robust customer support portal system to help your business maintain happy cust… div.kc_wrapper > div.kc-elm > div.info-box-content > div.info-box-text
Simply set your business hours and our system will handle the rest leaving you … div.kc_wrapper > div.kc-elm > div.info-box-content > div.info-box-text
osTicket comes pack with tons of awesome features you have to try out yourself div.kc_wrapper > div.kc-elm > div.info-box-content > div.info-box-text
View All Features div.kc_wrapper > div.kc-elm > a.btn > span.text
GET STARTED div.kc_wrapper > div.kc-elm > a.btn > span.text
GET STARTED div.kc-col-container > div.kc-elm > a.btn > span.text
osTicket is a widely used and trusted open source support ticketing system. Eas… div.row > div.col-lg-7 > div.heading > p.heading-text
Features div.menus-wrap > ul#menu-footer-menu-1 > li > a
Editions div.menus-wrap > ul#menu-footer-menu-1 > li > a
Cloud-hosted div.menus-wrap > ul#menu-footer-menu-1 > li > a
Forum div.menus-wrap > ul#menu-footer-menu-1 > li > a
Blog div.menus-wrap > ul#menu-footer-menu-1 > li > a
About osTicket div.menus-wrap > ul#menu-footer-menu-2 > li > a
Careers div.menus-wrap > ul#menu-footer-menu-2 > li > a
FAQ div.menus-wrap > ul#menu-footer-menu-2 > li > a
Contact div.menus-wrap > ul#menu-footer-menu-2 > li > a
Privacy div.menus-wrap > ul#menu-footer-menu-2 > li > a
Terms div.menus-wrap > ul#menu-footer-menu-2 > li > a
Sitemap div.menus-wrap > ul#menu-footer-menu-2 > li > a
Copyright © 2026 osTicket.com, an Enhancesoft product div.container > div.row > div.col-lg-12 > span.site-copyright-text
Enhancesoft div.row > div.col-lg-12 > span.site-copyright-text > a

Low-contrast text is difficult or impossible for many users to read. Link text that is discernible improves the experience for users with low vision. Learn how to make links distinguishable.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failing Elements
Enhancesoft div.row > div.col-lg-12 > span.site-copyright-text > a

These are opportunities to improve the legibility of your content.

Navigation

Properly ordered headings that do not skip levels convey the semantic structure of the page, making it easier to navigate and understand when using assistive technologies. Learn more about heading order.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failing Elements
No Credit Card or Commitment Required div.kc-elm > div.kc-col-container > header.kc-elm > h5.heading-text

These are opportunities to improve keyboard navigation in your application.

Names and labels

Link text (and alternate text for images, when used as links) that is discernible, unique, and focusable improves the navigation experience for screen reader users. Learn how to make links accessible.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Failing Elements
div.container > div.header-content-wrapper > div.logo > a.full-block-link div.container > div.header-content-wrapper > div.logo > a.full-block-link
div.row > div.col-lg-7 > div.socials > a.social__item div.row > div.col-lg-7 > div.socials > a.social__item
div.row > div.col-lg-7 > div.socials > a.social__item div.row > div.col-lg-7 > div.socials > a.social__item
div.row > div.col-lg-7 > div.socials > a.social__item div.row > div.col-lg-7 > div.socials > a.social__item
div.row > div.col-lg-7 > div.socials > a.social__item div.row > div.col-lg-7 > div.socials > a.social__item
div.row > div.col-lg-7 > div.socials > a.social__item div.row > div.col-lg-7 > div.socials > a.social__item
div.row > div.col-lg-12 > svg.back-to-top > a.smooth-scroll div.row > div.col-lg-12 > svg.back-to-top > a.smooth-scroll

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

○Interactive controls are keyboard focusable
○Interactive elements indicate their purpose and state
○The page has a logical tab order
○Visual order on the page follows DOM order
○User focus is not accidentally trapped in a region
○The user's focus is directed to new content added to the page
○HTML5 landmark elements are used to improve navigation
○Offscreen content is hidden from assistive technology
○Custom controls have associated labels
○Custom controls have ARIA roles
●`[aria-hidden="true"]` is not present on the document `<body>`
●`[role]`s have all required `[aria-*]` attributes
●`[role]` values are valid
●Image elements have `[alt]` attributes
●`[user-scalable="no"]` is not used in the `<meta name="viewport">` element and the `[maximum-scale]` attribute is not less than 5.
●`[aria-hidden="true"]` elements do not contain focusable descendents
●Document has a `<title>` element
●`<frame>` or `<iframe>` elements have a title
●`<html>` element has a `[lang]` attribute
●`<html>` element has a valid value for its `[lang]` attribute
●Lists contain only `<li>` elements and script supporting elements (`<script>` and `<template>`).
●List items (`<li>`) are contained within `<ul>`, `<ol>` or `<menu>` parent elements
●Touch targets have sufficient size and spacing.
●Document has a main landmark.
●Deprecated ARIA roles were not used
○`[accesskey]` values are unique
○`[aria-*]` attributes match their roles
○`button`, `link`, and `menuitem` elements have accessible names
○ARIA attributes are used as specified for the element's role
○Elements with `role="dialog"` or `role="alertdialog"` have accessible names.
○ARIA input fields have accessible names
○ARIA `meter` elements have accessible names
○ARIA `progressbar` elements have accessible names
○Elements use only permitted ARIA attributes
○Elements with an ARIA `[role]` that require children to contain a specific `[role]` have all required children.
○`[role]`s are contained by their required parent element
○Elements with the `role=text` attribute do not have focusable descendents.
○ARIA toggle fields have accessible names
○ARIA `tooltip` elements have accessible names
○ARIA `treeitem` elements have accessible names
○`[aria-*]` attributes have valid values
○`[aria-*]` attributes are valid and not misspelled
○Buttons have an accessible name
○The page contains a heading, skip link, or landmark region
○`<dl>`'s contain only properly-ordered `<dt>` and `<dd>` groups, `<script>`, `<template>` or `<div>` elements.
○Definition list items are wrapped in `<dl>` elements
○ARIA IDs are unique
○No form fields have multiple labels
○`<html>` element has an `[xml:lang]` attribute with the same base language as the `[lang]` attribute.
○Input buttons have discernible text.
○`<input type="image">` elements have `[alt]` text
○Form elements have associated labels
○The document does not use `<meta http-equiv="refresh">`
○`<object>` elements have alternate text
○Select elements have associated label elements.
○Skip links are focusable.
○No element has a `[tabindex]` value greater than 0
○Cells in a `<table>` element that use the `[headers]` attribute refer to table cells within the same table.
○`<th>` elements and elements with `[role="columnheader"/"rowheader"]` have data cells they describe.
○`[lang]` attributes have a valid value
○`<video>` elements contain a `<track>` element with `[kind="captions"]`
○Tables have different content in the summary attribute and `<caption>`.
○All heading elements contain content.
○Uses ARIA roles only on compatible elements
○Image elements do not have `[alt]` attributes that are redundant text.
○Identical links have the same purpose.
○Elements with visible text labels have matching accessible names.
○Tables use `<caption>` instead of cells with the `[colspan]` attribute to indicate a caption.
○`<td>` elements in a large `<table>` have one or more table headers.
88

Best Practices

User Experience

Image display dimensions should match natural aspect ratio. Learn more about image aspect ratio.

Why this matters

Performance issues directly impact user engagement and conversion rates.

URLAspect Ratio (Displayed)Aspect Ratio (Actual)
osTicket | Support Ticketing System div.container > div.header-content-wrapper > div.logo > img
osticket.com/wp-content/uploads/2021/03/osticket-supsys-new-1-e1616621912452.png98 x 40 (2.45)327 x 110 (2.97)

General

Errors logged to the console indicate unresolved problems. They can come from network request failures and other browser concerns. Learn more about this errors in console diagnostic audit

Why this matters

Performance issues directly impact user engagement and conversion rates.

SourceDescription
osticket.com/favicon.ico
Failed to load resource: the server responded with a status of 404 ()
Framing 'https://www.google.com/' violates the following report-only Content Security Policy directive: "frame-ancestors 'self'". The violation has been logged, but no further action has been taken.

Issues logged to the `Issues` panel in Chrome Devtools indicate unresolved problems. They can come from network request failures, insufficient security controls, and other browser concerns. Open up the Issues panel in Chrome DevTools for more details on each issue.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Issue type
Content security policy
●Uses HTTPS
●Avoids deprecated APIs
●Avoids third-party cookies
●Allows users to paste into input fields
●Avoids requesting the geolocation permission on page load
●Avoids requesting the notification permission on page load
●Serves images with appropriate resolution
●Page has the HTML doctype
●Properly defines charset
●Ensure CSP is effective against XSS attacks
●Ensure proper origin isolation with COOP
●Mitigate DOM-based XSS with Trusted Types
●Detected JavaScript libraries
●Page has valid source maps
○Redirects HTTP traffic to HTTPS
○Use a strong HSTS policy
○Mitigate clickjacking with XFO or CSP
75

SEO

These checks ensure that your page is following basic search engine optimization advice. There are many additional factors Lighthouse does not score here that may affect your search ranking, including performance on Core Web Vitals. Learn more about Google Search Essentials.

Content Best Practices

Meta descriptions may be included in search results to concisely summarize page content. Learn more about the meta description.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Descriptive link text helps search engines understand your content. Learn how to make links more accessible.

Why this matters

Performance issues directly impact user engagement and conversion rates.

Link destinationLink Text
osticket.com/features/LEARN MORE
osticket.com/features/LEARN MORE

Format your HTML in a way that enables crawlers to better understand your app’s content.

Crawling and Indexing

Search engines may use `href` attributes on links to crawl websites. Ensure that the `href` attribute of anchor elements links to an appropriate destination, so more pages of the site can be discovered. Learn how to make links crawlable

Why this matters

Performance issues directly impact user engagement and conversion rates.

Uncrawlable Link
MENU div.container > div.header-content-wrapper > nav.primary-menu > a#menu-icon-trigger

To appear in search results, crawlers need access to your app.

○Structured data is valid
●Page isn’t blocked from indexing
●Document has a `<title>` element
●Page has successful HTTP status code
●Image elements have `[alt]` attributes
●Document has a valid `hreflang`
●Document has a valid `rel=canonical`
○robots.txt is valid

Send Feedback