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https://osticket.com

Infrastructure

· 9 checks — DNS, redirects, IPv6, crawlability, URL variants, and domain intelligence rolled into one auditable list.
SCORE
90
GRADE
A
FIX
1
REVIEW
2
PASS
6
INFO
0
Probed from Madrid, Spain
200 OK
Checks
9
6 PASS 2 REVIEW 1 FIX
D
CDN & Delivery
Action
No CDN detected
FIX
No CDN detected
Warning::
No CDN detected
A CDN can significantly improve load times for users around the world by caching content at edge nodes closer to them.
No CDN detected

Consider using a CDN to improve global delivery speed and reduce origin load.

C
IPv6 Readiness
Action
No IPv6 support
REVIEW
No IPv6 support
Info::
No IPv6 (AAAA) records found
IPv6 support is increasingly important for global accessibility. About 40% of internet users have IPv6 connectivity.
No IPv6 Support
About 40% of internet users have IPv6. Consider adding AAAA records.

IPv6 support is increasingly important for global accessibility. About 40% of internet users have IPv6 connectivity.

Why this matters

No AAAA records — same impact as 'no IPv6 (AAAA) records'; IPv6-preferring clients pay extra latency falling back to IPv4.

Source: Google IPv6 stats

B
TLS Certificate Expiry & Recommendations
47 days until leaf cert expires — 4 issues to address
REVIEW

Certificate validity

47
days left
0d 30d 60d 90d+

Recommended actions

  • Prefer TLS 1.3 — TLS 1.2 is acceptable but TLS 1.3 removes RSA key exchange and improves latency
  • Submit your domain to hstspreload.org to be added to the Chrome preload list
  • Enable DNSSEC on your domain for DNS spoofing protection
  • Enable OCSP stapling on your TLS server to remove a CA roundtrip and protect user privacy
A+
DNS Records
1 A records, 47 ms lookup
PASS
1 A records, 47 ms lookup
Info::
Resolves to 1 IPv4 address(es)
Got: 96.126.117.188
Info::
Single A record — no DNS redundancy
Multiple A records provide failover if one server goes down.
Info::
No IPv6 (AAAA) records
Info::
4 nameserver(s) configured
Got: ns-336.awsdns-42.com, ns-1179.awsdns-19.org, ns-1606.awsdns-08.co.uk, ns-970.awsdns-57.net
Info::
5 mail exchanger(s) configured
Info::
CAA records not checked
CAA record lookup requires a specialized DNS resolver. This check will be available in a future update.
Info::
SPF record present in TXT
Info::
DNS resolution time: 47 ms
Got: 47 ms
A96.126.117.188
AAAA
CNAME
NSns-336.awsdns-42.com, ns-1179.awsdns-19.org, ns-1606.awsdns-08.co.uk, ns-970.awsdns-57.net
MX
10 aspmx.l.google.com
20 alt1.aspmx.l.google.com
30 alt2.aspmx.l.google.com
40 aspmx2.googlemail.com
50 aspmx3.googlemail.com
TXT
SPF v=spf1 include:_spf.osticket.com include:_spf.supportsystem.com include:_spf.goo...
CAALookup not available with standard resolver
Resolved in 47 ms

Multiple A records provide failover if one server goes down.

Why this matters

Single A record means a single point of failure — if that IP goes down, your site is unreachable until DNS TTL expires.

Learn more

Add multiple A records for round-robin failover, or use a managed DNS provider with health-checked failover (Route 53, Cloudflare, NS1). Short TTL (60-300s) lets clients recover faster on outages.

Source: SRE practice / DNS architecture

CAA record lookup requires a specialized DNS resolver. This check will be available in a future update.

Why this matters

Informational: CAA (Certification Authority Authorization) records weren't checked in this scan.

A+
Redirect Chain
No redirects — direct access
PASS
No redirects — direct access
Info::
No redirects — direct access
Got: https://osticket.com

https://osticket.com

694 ms · HTTP/1.1 FINAL

#URLStatusTimeProtocolServer
1https://osticket.com200694 msHTTP/1.1nginx/1.13.6
A
Crawlability
no robots.txt, sitemap with 8 URLs
PASS
no robots.txt, sitemap with 8 URLs
Info::
No robots.txt found
robots.txt is optional but recommended. It tells search engine crawlers which pages to index.
Info::
sitemap.xml is present
Info::
sitemap.xml is valid XML
Info::
sitemap.xml contains 8 entries
Info::
Sitemap index with 8 child sitemaps

robots.txt is optional but recommended. It tells search engine crawlers which pages to index.

Why this matters

No robots.txt — crawlers fetch /robots.txt and get 404; not breaking but means default crawl behavior with no directives or sitemap reference.

Learn more

A minimal robots.txt with `User-agent: * / Allow: / / Sitemap: https://example.com/sitemap.xml` covers the basics. Without it, crawlers behave fine but lose the sitemap signal and can't be selectively blocked from crawl-traps.

Source: robotstxt.org

robots.txt No robots.txt found

No robots.txt found

This is fine for most sites — a missing robots.txt allows all crawling by default.

A+
URL Variants
www/non-www, trailing slash, HTTP→HTTPS
PASS
www/non-www, trailing slash, HTTP→HTTPS
Info::
www/non-www redirect configured correctly (preferred: non-www)
Info::
HTTP correctly 301-redirects to HTTPS

www / non-www

301https://www.osticket.com/
200https://osticket.com/

Preferred variant: non-www

HTTP → HTTPS

301http://osticket.com/ https://osticket.com/

Consistent

A+
Domain Intelligence
osticket.com — via GoDaddy.com, LLC, 23 years, 2 months old, hosted on Akamai
PASS
osticket.com — via GoDaddy.com, LLC, 23 years, 2 months old, hosted on Akamai
Info::
Domain registered until Jun 22, 2028 (2 years, 2 months remaining)
Info::
DNSSEC is not enabled
DNSSEC protects against DNS spoofing attacks. While not required, enabling DNSSEC adds an additional layer of security. Contact your DNS provider to enable it.
Info::
Registrar: GoDaddy.com, LLC
Warning::
Registrar lock is NOT enabled
The domain can be transferred without an unlock step. Enable registrar lock (clientTransferProhibited) in your registrar's control panel to protect against unauthorized or accidental transfers.
Info::
Hosting: Akamai
Got: AS63949
Domain expiry

738 days

June 22, 2028

SSL certificate

47 days

Issued by Let's Encrypt

Domain age

23 years, 2 months

Registered June 22, 2003

DNSSEC

Not enabled

Protects against DNS spoofing

Hosting

Akamai

ASN AS63949

96.126.117.188

Registrar

GoDaddy.com, LLC

Unlocked 4 NS records
Expiry timeline
Today
+1 year
Domain expiry SSL expiry Danger zone (≤30 days)
Recommended actions
  • Enable DNSSEC to protect visitors from DNS spoofing
  • Enable registrar lock (clientTransferProhibited) to block unauthorized domain transfers
Registrar GoDaddy.com, LLC
Created June 22, 2003 (23 years, 2 months ago)
Expires June 22, 2028 (2 years, 2 months)
Last Updated January 5, 2026
Name Servers ns-1179.awsdns-19.org, ns-1606.awsdns-08.co.uk, ns-336.awsdns-42.com, ns-970.awsdns-57.net
DNSSEC Not enabled
Hosting
IP Address 96.126.117.188
ASN AS63949 (AKAMAI-LINODE-AP Akamai Connected Cloud, SG)
Provider Akamai
Data source: rdap (0.3s)

DNSSEC protects against DNS spoofing attacks. While not required, enabling DNSSEC adds an additional layer of security. Contact your DNS provider to enable it.

Why this matters

Without DNSSEC, an attacker who can poison your DNS can hijack your domain — and SSL certs alone don't stop them.

Learn more

DNSSEC adds cryptographic signatures to DNS records, preventing forged responses from poisoning resolver caches. Without it, an attacker who controls the network path can redirect your domain to a malicious server before any HTTPS handshake happens. Most modern registrars (Cloudflare, Google Domains, Route 53) enable it with one toggle.

Source: ICANN / RFC 4033

The domain can be transferred without an unlock step. Enable registrar lock (clientTransferProhibited) in your registrar's control panel to protect against unauthorized or accidental transfers.

Why this matters

Without registrar lock, an attacker who phishes your registrar credentials can transfer the domain in minutes — total brand hijack.

Learn more

Registrar lock (clientTransferProhibited, clientUpdateProhibited, clientDeleteProhibited) requires extra verification before any transfer/update/delete. Every major registrar offers it free. Combined with 2FA on your registrar account, it's the strongest defense against domain hijacking.

Source: ICANN / domain-security best practice

A
HTTP Probe Timing
Total 779 ms — DNS, TCP, TLS, TTFB, content transfer breakdown
PASS
DNS Lookup DNS Lookup — time to resolve the domain name to an IP address.
54 ms
TCP Connect TCP Connect — time to establish a TCP connection to the server.
123 ms
TLS Handshake TLS Handshake — time to complete the HTTPS encryption handshake.
250 ms
Time to First Byte Time to First Byte — how long the server takes to respond with the first byte of data.
779 ms
Total Time Total request time from DNS lookup through full response.
780 ms

Connection waterfall

DNS Lookup 54 ms TCP Connect 123 ms TLS Handshake 250 ms Server Processing 352 ms Content Transfer 1 ms
All checks on this page are automated. Results are estimates - run targeted manual reviews when the score affects a release decision.

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